- Home
- About Williams Stockport
- Williams Stockport Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
518 ratings and 214 comments received in the last 90 days.
24 August 2024
The new sales team, especially Nick Heaney were very impressive.
08 August 2024
Staff were friendly and helpful
03 August 2024
Fantastic staff who go out of their way to help
01 August 2024
Communication and service
30 July 2024
The experience was a good one from start to finish
24 July 2024
From first contact to collection of vehicle it was quick and easy but didn't feel rushed.
19 July 2024
Very satisfied with service from Frazer & Jan.
12 July 2024
1.Professionalism 2.Transparency 3.Efficiency 4.Customisation 5.Delivery 6.Fallow-up A very good experience would leave a customer feeling valued, well-informed, and excited about their new vehicle and likely to recommend BMW to others
10 July 2024
Frazer Critchley at BMW Stockport processed my order for a new 1 Series and was friendly, professional and nothing was too much trouble. The customer service was excellent and when picking up my car the experience was made special.
09 July 2024
The staff were all very friendly, i never had to wait around, my visits were all planned and handled efficiently. Frazer dealt with everything to a high standard the whole process was very easy.
02 July 2024
kept us informed to the minute.
02 July 2024
Car delivered in time constraint, great knowledge in regards to the car i purchased, no hold ups from the start to the finish of the process cannot thank Frazer Critchley enough a great asset to your sales team (10?) well truly happy with my purchase
02 July 2024
Was kept up to date with timings and dates
02 July 2024
Stephen Fleming was excellent in his handling my order and kept me informed throughout the time between order and delivery
01 July 2024
Frank Martone handle my purchase and administration superbly.
28 June 2024
The car was presented to me in an amazing way to show that I will be cared for
28 June 2024
We bought two cars. Were prepared to negotiate up to a point so both parties were happy
27 June 2024
From reception to Franc to tec guy all very smooth & welcoming
26 June 2024
It all went very well.
25 June 2024
Alex the sales person was really friendly helpful and listened to what I said. Alex really went out of his way even when I changed my mind
21 June 2024
Friendly good experience
21 June 2024
Everyone has been amazing
20 June 2024
All went well at the start...bit iffy in the middle but came good at the end..
07 June 2024
Very satisfied, friendly staff who went above & beyond
01 September 2024
Completed in time.
01 September 2024
Really good service. Easy to drop off and kept in touch with what's was happening. Offered taxi to come and pick up the car also.
28 August 2024
Dawn has looked after me the last 2 times the car has been in. Keeps me informed as to progress and is very knowledgeable about the car and can give me a realistic picture to help me manage my expectations.
28 August 2024
Very polite helpful staff
27 August 2024
Everything with my car was dealt with really professionally. Not a hassle at all.
27 August 2024
Will recommend it.
26 August 2024
Good approach resolve issue
26 August 2024
No issues with the work carried out and the speed at which it was done. Communication also very good and the car was cleaned inside and out.
26 August 2024
No issues
26 August 2024
Very pleasant approach by all Work carried out with care
25 August 2024
Because I was completely satisfied.
24 August 2024
Anthony is a real credit to your team, he was very thorough and a pleasure to deal with.
23 August 2024
Good communication and very flexible in fitting me in when there was a problem when making the booking The effort made on arrival to provide a good customer experience was noticeable
23 August 2024
great service.
23 August 2024
No messiing
20 August 2024
As above
20 August 2024
Great service. Efficient and staff very friendly and helpful
18 August 2024
First class service and very professional
18 August 2024
Reception - greeted with a smile and warmly. Service desk seems stretched - very to the point and 'functional'. Not seen or any contact with the person that was assigned to me for my 'service journey'. I called to check if car ready for collection.
17 August 2024
Very helpful & friendly
17 August 2024
The staff and technicians were welcoming and and helpful
16 August 2024
Many thanks to Ditta in sales and Anthony in the service department who sorted out a couple of issues swiftly, with communication about what's going on
16 August 2024
Dawn was brilliant, she kept me in the look, provided me with a fantastic courtesy car to use whilst mine was having a service and some recall work. 10/10
16 August 2024
All good
15 August 2024
Work was completed in the time slot given. Also they gave me a quiet spot in the dealership to complete my own personal work, emails and teams calls.
15 August 2024
Just great service from start to finish
15 August 2024
Great communication and lovely people to deal with
15 August 2024
I was kept upto date throughout the process.
14 August 2024
Very good service
14 August 2024
The service team accommodated our vehicle in and around our visits to hospital. Always supportive and never too much trouble
14 August 2024
Easy to drop off and pick up
14 August 2024
Great service. Easy to use and great value
14 August 2024
Good Service
14 August 2024
Was met by dawn,who was amazing at what she does.the customer service is 100%
13 August 2024
Fast efficient service
13 August 2024
Good service good customer care and free gifts for me and my son who came with me
13 August 2024
Very helpful and accommodating
12 August 2024
Williams automated check in process worked fine. My car was ready in good time. I am awaiting,my repayment for taxi fares as offered by the service representative I spoke to,
12 August 2024
Car taken in early. Valeted after work done. Tea,coffee etc while waiting.
12 August 2024
Well treated by Leanne. All things were properly explained.
11 August 2024
everything went perfectly
10 August 2024
I got first class service from everyone.
10 August 2024
I was particularly pleased that the Technician, having identified that the ongoing brake fault made the car unroadworthy, was able to correct the fault within 24 hours.
08 August 2024
Very friendly and helpful staff that helped the process go quickly
08 August 2024
Only needed a recall, said when I booked it could take upto two days but was done in about 6 hours
07 August 2024
We found the exercise very efficient we were told it would take up to 2 hours but actually it took less. We were kept informed all the time.
07 August 2024
Smooth efficient service from reminder of service due to return of car
05 August 2024
Very professional
04 August 2024
Able to get booked in quickly. Fault diagnosed and repaired in 2 days.
04 August 2024
Constant emails texts and phone calls new/used car change this have you considered this
03 August 2024
Did as they said
03 August 2024
High standard of customer support and attention.
03 August 2024
Excellent service from start to finish
03 August 2024
Very courteous and helpful
02 August 2024
The quality is consistently exceptional upon my arrival.
02 August 2024
From the initial booking I was kept informed of progress on the completion of the work.
02 August 2024
Great team really good communicators
01 August 2024
Welcome me with great customer service
01 August 2024
Done quick, explain everything, made me feel important. Professional.
30 July 2024
Quick turnaround!
30 July 2024
My contact was Leanne Brindley who i felt from when i first met her that she was going to do a good job for me.and i wasnt wrong.5 star
29 July 2024
Met my expectations
29 July 2024
Friendliness of the staff
29 July 2024
Mike figured out the issue as soon as I played him the video clip of the noise and even spent time with me before his shift started. He really didn't have to do that and I'm so grateful he did. Pleas pass on my thanks
28 July 2024
Did the service quicker than anticipated. Very polite and professional service.
27 July 2024
Work completed quickly and kept informed about the car
27 July 2024
Extremely happy from booking sevice to collecting my car . Excellent staff .
27 July 2024
Car was ready on time and returned clean
25 July 2024
Great staff vety polite and helpful
24 July 2024
The work on my car was carried out as promised.
24 July 2024
would have been as 5 star if i was dealt with by the agent who was allocated to me. Initially dealt with by a male agent who didn't explain what was going on and just walked off with keys. I then watched as he was very rude to another customer, poor!
23 July 2024
Everything went to plan and was ready on time
23 July 2024
Efficient
22 July 2024
All jobs completed.
22 July 2024
Polite team
22 July 2024
The staff at Stockport that dealt with me were very efficient and friendly & helped to make an inconvenient situation much more bearable
21 July 2024
Tom & Joe from service section were extremely helpful and easy to deal with.
21 July 2024
Fast efficient and friendly service.
21 July 2024
Service done as required, ABS warning investigated after initial misunderstanding. Went above and beyond to rectify. Will use again.
21 July 2024
Nice staff and communicated with me well
21 July 2024
Service timing and updates good.
20 July 2024
Asked for key battery to be replaced this wasn't done other than that fine.
19 July 2024
Delivery and pick up was easy and on time. Communications were very good.
19 July 2024
Friendly environment. Good customer service
19 July 2024
The moment you walk in you know your in safe hands.. next level communication
18 July 2024
Excellent service from all and a great service manager in Kim Raw.
18 July 2024
It is not as professional as it once was.
18 July 2024
Needed a brake fluid service at same time but came up to expensive to give 5 star
18 July 2024
Some issues with car preparation that were resolved but spoiled the experience somewhat. Salesperson Ditta did his best, was helpful and polite but unfortunately, he was let down by sales and car preparation colleagues.
17 July 2024
Honest advice
17 July 2024
The car was ready early and the the price was less than quoted
17 July 2024
I have had my car for nearly ten years. I bought mt car from Williams Stockport and have had it serviced and MOT'd from the beginning.
17 July 2024
The work was completed quickly and on schedule.
16 July 2024
The service department were very helpful. There was an issue with the invoice and they mentioned they would email it me the following week as it was a Saturday and I have still not received my invoice
16 July 2024
You get what you wantb
16 July 2024
Leanne kept me well informed and made the experience simple.
16 July 2024
Very
16 July 2024
My car issues resolved
16 July 2024
The service was great and as I said before they were really patient and accommodating to me.
15 July 2024
The manner in which it was carried out.
15 July 2024
Friendly and efficient service.
15 July 2024
Friendly, polite, helpful and genuinely a pleasure to deal with. Complimentary refreshments were a welcome treat also with free Wi-Fi to go so that I could work while I waited.
15 July 2024
Was going to use the self check in but there was still an member of staff first thing in the morning to still help do the check in process
15 July 2024
Although we had only had our car 5 weeks the differential developed a fault and needed replacing. All under warranty and was taken care of by Stockport to a very high level.
15 July 2024
We were well looked after during our visit to the Stockport branch. However, there were some miscommunication between departments when my partner returned to have the MOT re-test.
14 July 2024
Serviced the car as asked, pointed out which work was needed urgently, quoted for that work at a competitive price so will be getting that done soon
14 July 2024
Very efficient and skilful staff.
13 July 2024
The flexibility shown by your staff regards the service as I was working overseas with limited time to drop off and pick up the vehicle
12 July 2024
I am happy with recent vist
11 July 2024
The staff were highly attentive and were very friendly. The work carried out was of high quality and it was done in a timely manner. Thank you again for everything. Will be back again soon! :)
11 July 2024
No issues.
11 July 2024
Excellent around just great service very professional
10 July 2024
I visited for a service and was seen too straight away. My service was all completed within 2 hours. The staff were all really friendly and helpful
10 July 2024
As above
10 July 2024
Service staff caring and polite.
10 July 2024
Always a pleasure to deal with the staff at Stockport.
10 July 2024
For the reasons I have given above.
09 July 2024
Work done as requested, very friendly and efficient
09 July 2024
Pretty Much Perfect
09 July 2024
When picking my car up it was a better experience talking to a customer service assistant who was very nice . Also you had washed my car which I didn't expect . Thank you.
08 July 2024
Friendly, well mannered staff and service.
08 July 2024
They did an MOT within the time quoted
08 July 2024
Always provide a friendly and efficient service.
08 July 2024
From the welcome at the reception to the comfort in the waiting area. Everything is so professionally done.
07 July 2024
Very professional and efficient
06 July 2024
The complementary wash and vac leaves lot to be desired not very professional, not done to any standard.
06 July 2024
Easy booking hand off service, friendly staff.
06 July 2024
Friendly staff
05 July 2024
Kim the service manager seems to have brought a change to the department. I feel very looked after when i turn up.
05 July 2024
People very keen to make sure I was guided to the right place and then undertake the necessary repair. Enjoyed the refreshments
04 July 2024
No problem Manny was great.
04 July 2024
Fast service comfortable environment always contact regarding services
04 July 2024
Excellent service
04 July 2024
Fast, punctual & efficient service
02 July 2024
Dawn was very good and dealt with all issues. Car was washed and vacuumed but did miss the boot space
02 July 2024
communication could be improved. After 8 years of servicing this was the first time that the car was not cleaned.
02 July 2024
Day after full service it was disappointing to see the warning light for Ad Blue
01 July 2024
Very satisfied with how I was dealt with. The staff were very nice and helpful.
01 July 2024
Easy, quick an efficient
01 July 2024
very professional
01 July 2024
Dawn in the service department is great. Gives 100% all the time.
01 July 2024
It was all done as requested
29 June 2024
Excellent service
27 June 2024
THE SERVICE DEPT CARRIED OUT ALL THE WORK REQUIRED AND WAS KEPT US UPDATED BY MR. RAW PERSONALY TO ENSURE WE COULD COLLECT OUR VEHICHLE BEFORE GOING ON HOLIDAY.
27 June 2024
No issues and as above.
26 June 2024
The car was in for it's MOT. You say it's a 90 minute operation, but from an 11pm start and driving away at 1.45, that was 165 minutes, I was late for my afternoon appointment. My main grip however was the fact that the sales team failed to appear.
26 June 2024
I got everything i needed looked at and fixed
26 June 2024
All went as planned.
25 June 2024
Very welcoming and courteous.
24 June 2024
Easy booking and good job
23 June 2024
Great service. Job completed quickly, good communication. Excellent friendly service.
22 June 2024
On time
21 June 2024
Service staff were very helpful and always keen to help
20 June 2024
Completely satisfied hence I make the travel over to this site as would not go to any other BMW.
20 June 2024
Car taken on time, back half hour early. Facilities to work while waiting very good. Staff pleasant
19 June 2024
Straight forward check in. Telephone information for problems Straight forward collection of vehicle Vehicle cleaned on collection
19 June 2024
Was in for a brake fluid change and this was done in a timely manner as I had to pick up my daughter from nursery, and even added some engine coolant which was needed :-)
18 June 2024
Car was ready before they said it would be
18 June 2024
Work completed in a very timely manner
18 June 2024
All good. Appreciated the valeting of the car and helpful staff.
18 June 2024
Should have more courtesy cars available
17 June 2024
Dawn was amazing - one of the mechanics who spoke to us did mention it might be 'driver error' which was quite annoying and unhelpful.
17 June 2024
Fast and accurate response
17 June 2024
Issue wasn't resolved yet.
17 June 2024
Always ready to fix the unexpected.
16 June 2024
Good customer service. Unhappy to discover I'd been given wrong advice by sales re type of tyres on car.
16 June 2024
Kim was amazing very professional, He went above and beyond
15 June 2024
Ant did a great job on your service desk.
15 June 2024
Darn was super helpful
14 June 2024
Excellent customer service with friendly staff.
14 June 2024
Efficient and at a convenient time
13 June 2024
My remedial work too much longer to complete than originally advised, and only seemed to progress upon my chasers. I was told multiple deadlines for completion that were missed. The customer service advisor seemed inept.
13 June 2024
Staff well mannered
11 June 2024
Good customer service
11 June 2024
Very satisfied
11 June 2024
Completely Satisfied with reasonable price quotes, great turn around time, and at the end of service a clean and washed car was returned. Little extras like car wash, tea-coffee-refreshment while waiting, makes a big difference to us. Very satisfying
11 June 2024
All staff were lovely and kept me informed throughout.
11 June 2024
No issues with the service, car was serviced, cleaned and returned promptly
11 June 2024
Good, good
10 June 2024
Very professional
10 June 2024
Very efficient and great customer service
10 June 2024
Completely satisfied and very Happy with the service.
10 June 2024
Excellent work and great service from the team
10 June 2024
No problems. Friendly staff.
09 June 2024
Wasn't I formed before attending on a Friday evening that the car failed MOT and couldn't be taken away. We were going away 4 days later on the Monday so added pressure to get it sorted. A simple phone call could of helped!
08 June 2024
Everything resolved quickly
08 June 2024
Always polite and lovely people who do the job the best job
08 June 2024
Good dealership
07 June 2024
Everything was explained to me what work was being undertaken and I was dealt with very professionally by the team at Williams BMW
26 August 2024
Superb sevice from exchaning to buying our nwe vehicle.