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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
406 ratings and 217 comments received in the last 90 days.
02 June 2025
Kept informed all the way through the buying & delivery process by the dealership
31 May 2025
The salesperson was friendly and professional. He answered all my questions and was keen to ensure the vehicle specifications met my requirements.
30 May 2025
Alex was very helpful and informative also very easy to talk with. the hand over was perfect.
27 May 2025
Friendly & knowledgeable staff at BMW in Stockport. A couple of issues around delivery but sorted out without too much trouble.
21 May 2025
Amazing - top draw start to finish
20 May 2025
A very pleasant experience
14 May 2025
The centre were brilliant, did everything swiftly and explained all aspects of the purchase, trade in and finance and made the collection of the car a fantastic experience for me and the family.
06 May 2025
Brilliant couldn't fault it
04 May 2025
Issues at car pick up
04 May 2025
Alex was very helpful and was able to answer any questions we had .
29 April 2025
Elliot worked around my schedule and helped both all the paperwork and was efficient from start to finish
29 April 2025
Very smooth and hassle free.
27 April 2025
Harry Williams was happy to discuss options and explain in detail the various options and the contribution to meeting my specification. Also receptive to specification changes introduced at subsequent visits.
25 April 2025
The sales guy made felt at home and took responsibility of A to Z.
23 April 2025
delighted
21 April 2025
The service from Elliott was excellent he explained everything and kept me updated throughout the process, this is the 5th BMW I have purchased from Williams Stockport and the service has always been outstanding
18 April 2025
Nick Heaney was very knowledgeable about the purchase and satisfied all queries beyond expectation
13 April 2025
Professional
11 April 2025
Really good communication skills and answred all questions with ease.
08 April 2025
Everything i asked for and more
08 April 2025
Everything handled quickly, efficiently, in full and with courtesy.
07 April 2025
I was very pleased with salesman Elliott Trees. Always helpful & polite & never pushy + he gave me the best deal I could get. I enjoy Williams Stockport, its a big showroom with plenty cars to view without being mithered & complimentary refreshments
06 April 2025
Excellent service.
01 April 2025
Good service and info
01 April 2025
All went well. Harry went the extra mile.
01 April 2025
The salesman who dealt with my car purchase was Elliott Trees from his initial call back to his manner while discussing my new car was absolutely excellent. He was very professional friendly very helpful , he answered any questions I raised in full.
31 March 2025
The sales guy Alex Robinson was great as was Tech guy Jan who sorted the dash configuration to my satisfaction.
31 March 2025
As above
31 March 2025
Must say i had become quite ambivalent to the BMW brand after 30 years of loyalty, only Alex and Andrews human approach to buying a car kept me loyal. People buy from people not cold corporations.
30 March 2025
Communication was poor. T
25 March 2025
Very happy
25 March 2025
Great service from start to finish
23 March 2025
First Class
22 March 2025
Extremely satisfied
20 March 2025
Nothing to complain about- great experience
19 March 2025
Josh was fantastic from start to finish - super polite and friendly and keen to do a good job and ensure my experience was positive
17 March 2025
Staff kept me informed and the car arrived ahead of anticipated time.
14 March 2025
Good service. Regular updates when waiting for car.
08 June 2025
Easy to use and a great quality service
08 June 2025
General communication was excellent, and kindness understanding of personal circumstances was very much appreciated.
07 June 2025
Emma kept me up to date on progress of the work and resolved the issue quickly.
07 June 2025
As above.
07 June 2025
The outcome isn't always totally satisfactory
06 June 2025
Professional and I felt well taken care of
05 June 2025
Got everything I wanted from the visit. Will definitely purchase fruit m Eillisms Stockport when I am ready to change my vehicle.
04 June 2025
Staff are always polite and friendly. I wanted to have my failed A/C diagnosed and repaired after losing gas for the second time. The A/C filling unit was broken in the centre; this is the second time I have visited, and the unit is broken.
03 June 2025
Could not fault the service.
03 June 2025
Dawn Caudwell is always great to deal with when I come into the dealership. She's always professional but also personable and you can just have a chat with her while you're there. She always keeps you updated on what's going on with your car.
03 June 2025
Emma managed everything exceptionally.
02 June 2025
The workshop is excellent however overall your product need overhauling to place the customer first. Please call me for more info as not enough room to fully inform you
01 June 2025
Checked in online and did ask for oil top up 1 litre to be added, only when I left did I realise it hadn't been added or charged for, so not a big problem.
30 May 2025
Please see above the only reason it is not 5 stars is because of the minor mistake on the MOT. Afterwards I had a telephone call from an AI robot which did not declare itself to be non human. By not declaring itself it gives the impression of a scam
28 May 2025
As above
28 May 2025
staff were very accommodating as to what i wanted!
26 May 2025
Adviser was brilliant
26 May 2025
Very good service from beginning to end
25 May 2025
See above Also lovely To have a Little clean as the car was dirty but it was left immensely smeared so had to take To another cleaner to finish the job.
25 May 2025
see above
25 May 2025
Service good costs but costs are far to high
24 May 2025
Efficient, helpful, nice. Even gave a toy to my kids.
22 May 2025
See anove
21 May 2025
The representatives and technicians in the service department are not satisfied unless I am totally satisfied with the service given.
19 May 2025
The audio system on the vehicle remains intermittent
19 May 2025
The MOT and service were carried out quickly and efficiently. The lady at the service desk was very helpful and friendly
19 May 2025
Helpful lady on the service desk, i bought the car from williams with a 5yr service plan but williams had no information on there system about this, abit unhappy. Within 10 miles of driving the car i had a notification of Adblue reserve, POOR SERVICE
18 May 2025
Everything is carried out professionally and properly
15 May 2025
Friendly service and helpful staff.
14 May 2025
Great customer service
13 May 2025
I was waiting in a nice waiting area with snacks and drinks. Also my car got washed before returning to me. Appreciated!
13 May 2025
Excellent
11 May 2025
The whole situation was extremely efficient, any questions I had were answered and the member of staff who dealt with me was very polite and helpful
08 May 2025
Friendly receptionist
08 May 2025
Overall the lady that dealt with me was very helpful and supportive.
08 May 2025
It was all very convenient and cost me nothing in time and money.
08 May 2025
Excellent service
08 May 2025
Zenobia especially kept me informed and was extremely helpful in seeing to all my questions. She was excellent.
07 May 2025
Greeted by advisor who was very helpful
07 May 2025
Great customer service from Zenobia on the front desk from start to finish :)
07 May 2025
See above
07 May 2025
Was told my car would be washed and valitad which didn't happen
06 May 2025
Excellent
05 May 2025
Very friendly and efficient staff. Very happy with the car and hand over process
03 May 2025
Polite and helpful staff.
03 May 2025
Whilst MOT carried out and car washed and vacuumed mechanic had not replaced a cover in the passenger foot well area and wires were hanging out
03 May 2025
Charge for assessment of issue which was simple and explained and shown on arrival considered to be excessive.
02 May 2025
As I said above
01 May 2025
Service advisor Emma, very polite and courteous. Provided us with clear explanation of actions taken & required after the service visit. Thank You.
30 April 2025
The service was fine and the staff very helpful.
29 April 2025
Work carried out as expected.
29 April 2025
I was informed at every step of the way
28 April 2025
Great service
28 April 2025
Very efficient service and timescales were well communicated which meant I could plan my day.
28 April 2025
She was very nice and polite and helpful
27 April 2025
Great service, great communication
23 April 2025
The process is very simple
22 April 2025
Every time I've been I've always had a text message mid way thru the day with a video for a free health check. This time during my MOT it didn't happen. I do feel like this is the extra touch BMW offer that also makes me return so I was disappointed.
22 April 2025
Dawn and Josh kept me updated from minute 1 and provided an excellent service
21 April 2025
All issues not yet resolved, car has to back again in May. Plus items missing from last time car was in at Williams (parts from wind deflector) that were needed. Dawn in servicing has made a note on my upcoming job card for his to be looked in to.
20 April 2025
Kate was on hand to let me know how everything was progressing at every stage of the process.
20 April 2025
Serviced it so quickly
19 April 2025
Nothing could be improved upon.
19 April 2025
Happy with the video and pleased that the car was cleanef
19 April 2025
Service experience has been great. My only wish is that Williams was closer to my home. Not a problem, just a thought for the future.
17 April 2025
The whole team were professional,helpful and knowledgeable. I was offered refreshments while I waited and felt the customer service was second to non. Craig needs a special mention as I feel he went above and beyond his job description.
17 April 2025
Lovely atmosphere and lovely breakfast bar
17 April 2025
Very knowledgeable team
16 April 2025
Dawn
15 April 2025
Good staff and helpful in any queries I had
15 April 2025
Outstanding
15 April 2025
All went smoothly, no issues with drop off or pick up.
15 April 2025
I think it was Katy or Kate (dark hair) who took care of everything. She was absolutely amazing, very professional, nice and warm customer service.
15 April 2025
Very friendly and helpful service from lady at Williams Stockport
15 April 2025
Car was serviced quickly. Easy to check in and check out
15 April 2025
Quick and efficient service, kept in the loop regarding when my vehicle would be ready
15 April 2025
Everything was explained to me
14 April 2025
The car was serviced quickly, courtesy car was available on time
14 April 2025
Although the booking was made online, it hadn't got to Stockport so there was no booking for me. Dawn was excellent and dealt with it, car was completed on time and I was kept informed at all times.
14 April 2025
Tried to blame me for 1 of their failings and the other blamed their equipment
13 April 2025
Got home within 1/2 hour and was told my car was ready to pick up, good service. But it would be 5* if I was told to stay a bit longer so I don't have to go back and forth.
13 April 2025
My car key was put in a locker, there were none interaction with a human when collecting my car. I have parked in a blue badge space and informed staff when dropping the car keys. When I returned, my car was in a regular space
13 April 2025
Not only did I waste my time bringing the car in, but the communication with me from Williams was the worst I have ever experienced from an organisation
13 April 2025
Katie very helpful, everything handed over quickly
13 April 2025
Great!
12 April 2025
Great communication, no hassle, and no fuss.. I was offered refreshments
08 April 2025
See above
08 April 2025
As above and the fault was fixed
07 April 2025
She was very nice and helpful
07 April 2025
Customer service at the garage was good, particularly Katie, but when I had a query after the service and called the Stockport number the call was fed through away from the actual garage and it took me two goes to eventually speak to Katie.
07 April 2025
Very friendly staff. Only issue is with the valet- twice now they've failed to vacuum the boot. It seems stupid to offer a wash and vacuum and then not complete the task.
07 April 2025
I worked there, so having the refreshment was like being at the office. Would be good to have some more charging sockets as some other people is saw struggled. But all was great for me.
06 April 2025
I had to contact the service team after collecting my car as there was a burning smell and smoke/steam coming from the engine, hence my having to ring back and bring my car back to be checked. Dawn was really apologetic that I had to come back.
06 April 2025
All the staff are really friendly, welcoming and helpful.
06 April 2025
Nothing to fault with my interactions or quality of service.
05 April 2025
The engineer made my car everything safe, Wash car clean Zenobia Email me what I need, show me the car, explain clarely
05 April 2025
Dawn was amazing and sorted everything out for me
05 April 2025
Honest communication and good service
04 April 2025
Excellent customer service
04 April 2025
Kept me up to date throughout and even cleaned the car afterwards!
03 April 2025
Kate was brilliant, as was Danny in parts dept
03 April 2025
Looked after and felt comfortable
03 April 2025
Was advised correctly.
03 April 2025
It is expensive but I feel assured that the work is done to a high standard
03 April 2025
I think the lady who helped me was called Kate - she said she had just returned to the business. She was very friendly, clearly working very hard, and very efficient.
02 April 2025
Everything is always taken care of to a high standard. Prices are explained well and the team do everything they can to make my time there welcoming. It feels like they do care about my interests.
02 April 2025
Everything went well. Ive since had the engine management light come on after the recall. Been effortless getting booked back in to rectify.
02 April 2025
Very good. Seen on time and service completed on time. Price a little more then expected
01 April 2025
Very satisfied with the service I received. Your staff are a credit to BMW.
01 April 2025
Good experience, everything went smoothly
01 April 2025
As above -customer service very good
01 April 2025
Service admin person was very helpful as was Joe the service manager. Plus greeted very nicely by reception team
01 April 2025
Yanez help and support is a real plus for the business
01 April 2025
Friendly and helpful staff
31 March 2025
Very professional couldn't ask for a better service. Thank you
31 March 2025
Great service. Very happy that they clean you car and hoover it but they must be rushing. Never a great clean inside or out
31 March 2025
Dawn was amazing!!
31 March 2025
All as expected.
31 March 2025
Emma made a concerted effort to provide assistance. As a result, I was highly pleased with the service team. They consistently exhibit active listening and strive to ensure your utmost comfort. Thank you to Emma and the team.
31 March 2025
Just quick easy and staff are always nice
30 March 2025
The lady on the service desks that looked after me was excellent- same for the guy that test drove the car with me to identify the issue. Overall and excellent experience
30 March 2025
I had to wait and was informed of progress at every stage and was provided with papers, coffee and snacks
30 March 2025
felt like i was not important, no updates and waisted half a day waiting when the car was put on to the ramp as soon as i got these and passed so no further work was needed
30 March 2025
Car was in for a recall and from start to finish I was dealt with in such a brilliant manner cannot fault anyone or anything. I may also add that kindly supplied with a car while my car was having the work done as took longer than expected
30 March 2025
Outstanding in all aspects
29 March 2025
Staff brilliant and helpfull
29 March 2025
Always give exactly what required.
27 March 2025
It was not good
27 March 2025
5 start service, Daniel top guy, took care of all our needs concerning what we was looking for, look forward to dealing with him on my next used car purchase
26 March 2025
Would have liked pricing on the recommendations ( amber notifications)
26 March 2025
Everyone is really helpful.
26 March 2025
WI-Fi could've been better
26 March 2025
I am more than happy with the service i was provided
24 March 2025
All staff were very friendly and gave me frequent updates on my car. Stayed whilst the service was being done, the place was very clean and tidy.
24 March 2025
Good communication and consideration. Lauren was considerate of our families position and arranged for the car to be dropped off.
24 March 2025
Katie had been very helpful.
23 March 2025
They have damaged my alloy wheel while the car was at service
22 March 2025
Reliability
22 March 2025
The service and attention to detail is 2nd to none
22 March 2025
Efficient and effortless
22 March 2025
Overall improvements could be made in providing feedback on what works had been completed.
22 March 2025
Spoke to Adam, workshop manager. Adam looked himself, agreed, and then went over and above to get me back in and get it sorted. Left feeling like a valued customer. And will return in the future.
22 March 2025
As above though prices are ridiculous
22 March 2025
Kelly kept me informed at every opportunity Delivered the car 1 day earlier than expected
21 March 2025
Zenobia was amazing and was very helpful with dealing with the issues and recall of my car. She provided excellent customer service and advised with progress updates whenever requested. A real credit to your team.
21 March 2025
As above
20 March 2025
I felt well looked after
20 March 2025
They went above and beyond
20 March 2025
Recall was carried out all was good got a health check and now know what the vehicle needs However on the health check it had
19 March 2025
Very informative service on car given and quick to give full report on car
19 March 2025
Professional and knowledgeable staff
18 March 2025
Service and process great, disappointed with missing damage on a rear tyre after you found one on the front. Valet could have been better, boot and centre console armrest section not cleaned.
18 March 2025
They should explain a bit more about what happened with the car during the process
18 March 2025
professional, knowledgeable and polite
17 March 2025
Patient and quick in responses with good knowledge on finance and sale.
17 March 2025
Warranty work completed
17 March 2025
Warn and welcoming staff and was an coffee as it was an early drop off and allowed me to fresh with a lovely coffee
17 March 2025
Car is running OK and was hoovered and washed on collection
17 March 2025
Really good service. The only issue was upon leaving, due to the car park being so full when I tried to squeeze out of the space I had to make a very tight turn and badly scraped my rear left alloy.
17 March 2025
Very kind always make it as hassle free as possible
17 March 2025
Great service at Williams bmw. Kept me up to date when not going to make timescales
17 March 2025
Worked with me on a problem to ensure it was resolved timely and cost effective.
17 March 2025
Would have been 5 star but I did feel the cost of an oil change extremely overpriced. Disappointingly it took 2 visits to get the work completed and now weirdly when the lights are manually switched off they stay on, something for my next visit.
17 March 2025
Did the job as required, had a coffee and got my car washed.
17 March 2025
Satisfied with the work carried out but again not happy about the prices
17 March 2025
All works carried out as required, helpfully arranged a loan car, much appreciated.
17 March 2025
I suspect I was quoted the wrong part for an advisory item. I was quoted £256 for a rear reflector lens which is available for £20:00 or less.
16 March 2025
Every thing donr
16 March 2025
Very easy to deal with. The service was done on time, with the work done very efficiently.
16 March 2025
Your service staff and reception are amazing now. But I bought five VW's because of the build quality, engineering and reliability. Once their quality and ethics diminished I moved to BMW. Now BMW have taken the same route. I'll move to Lexus.
16 March 2025
No issues
16 March 2025
Katie helped out massively. I wasn't sure if the car would need a full service. This time round Katie confirmed that it would just be an MOT and advised me on what work will be needed at the next service.
15 March 2025
The service / MOT was completed efficiently
15 March 2025
Good updates and communication
15 March 2025
All OK
15 March 2025
The whole process was dealt with professionally by all personnel who were involved, particularly by Kate Browne as frontline representative who explained procedures and options.
15 March 2025
I have dealt with Daniel Brown previously so knew he would provide a professional and helpful service
14 March 2025
Good service
04 June 2025
Made to feel welcome, offered great hospitality and throughly went through the new vehicles controls/features