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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
268 ratings and 143 comments received in the last 90 days.
09 September 2025
Nick kept me updated throughout the process from start to finish, including if I needed anything else adding to the car before the build was complete.
09 September 2025
Very convenient relation with staff. Quite speedy process.
26 August 2025
Excellent
24 August 2025
Very interesting and enjoyable
19 August 2025
Sorted out BMW problem
13 August 2025
Good service
02 August 2025
Transaction purchase was so smooth from the start to finish. Sales rep Elliott and the whole Team made this Transaction one to remember as it was a dream car I've always wanted, and they made it happen. Will definitely be coming back to Elliott again
29 July 2025
All arranged quickly and efficiently
26 July 2025
Very satisfied - thank you to Nick (Heaney) for an excellent car purchase and handover experience and for keeping in touch with us on a regular basis re. the delivery date for our (Motability) car.
25 July 2025
As above,
18 July 2025
made very welcome and given good explanations to all our questions
13 July 2025
Friendly staff from the moment we walked through the door to leaving
04 July 2025
Quality of service. Speed of response. Willingness to support.
03 July 2025
Lovely staff and very nice centre
02 July 2025
Josh was very responsive with any queries and helpful with selecting the right model for us and there was no push for add in sales which I have found with other dealers. Alex stepped in to handover the car and was also extremely helpful
01 July 2025
Trouble free process guided by Nick Heaney.
01 July 2025
Really happy with the delivery and purchase
26 June 2025
Fantastic experience
26 June 2025
Everything went smoothly and Elliott was fantastic at explaining everything and getting me up and running with my new car.
25 June 2025
I was completely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. Everything was handled professionally and efficiently, and I felt well looked after throughout the entire process.
25 June 2025
Alex kept me up to date with delivery and he managed to get me the car sooner than expected
24 June 2025
Great service off Nick
22 June 2025
I bought the car through Alex, arrived and said I was there to see him, they told me they had told him but they hadn't, it's a very disappointing experience
17 June 2025
Everything was great. Communication, service, timings
10 September 2025
As above
10 September 2025
Excellent adviser, very polite and knowledgeable
09 September 2025
Ive just answered that question.
09 September 2025
The rattle on my dashboard is still there,I need to book back in.It's also disappointing that my car was poorly washed despite me being a monthly service cust with EMAC.The washer fluid light came on whilst on route To you and no water added on retur
08 September 2025
It was an efficient visit, Oil Service and Filter changed promptly I received a video of the health Test
08 September 2025
Same as above.
08 September 2025
I always receive a high service experience from Dawn. She is great, helpful and I never have any issues.
07 September 2025
I was satisfied completely
07 September 2025
Friendly welcome, tidy and organised place. I really enjoy going there
05 September 2025
The service and inspection was done professionally.
04 September 2025
We were looked after very well indeed.
03 September 2025
Very good
02 September 2025
Everyone is extremely friendly and helpful, no request is too much! My brake fluid change was quick and a complimentary clean was also thrown in so it was lovely to drive away with a clean car!
02 September 2025
contusion on finding my booking, my car was not cleaned after its service even though I requested this to be done. I gave a change in my mobile number as they had my husbands number but they still contacted my husband to tell him the service was done
02 September 2025
I didn't have to wait too long for service
02 September 2025
Overall very good.
01 September 2025
Excellent service
31 August 2025
Great job as usual, no fuss. Always wanting to help fully.
31 August 2025
Just very professional and helpful people
31 August 2025
We were advised rightly
29 August 2025
The staff are very professional and helpful.
29 August 2025
Brilliant
28 August 2025
Couldn't fault the process.
27 August 2025
Problem identified and rectified straight away.
26 August 2025
Great service, Amy was incredible she really took care of me
25 August 2025
.
25 August 2025
As above
25 August 2025
Management quick to dismiss without seeking to understand. Eventually made the right decision after one of the team listened to the initial phone call back.
25 August 2025
Paid on collection of car. Then the next day I was sent an email and text demanding payment
23 August 2025
Courteous efficient service
21 August 2025
Prompt service. Being able to drop off the car early. Helpful staff. Update on available bmw products.
18 August 2025
All very easy and organised
18 August 2025
see first answer. Additionally, a friend told me they got offered a £40 MOT from williams bmw in the same week - nothing as such offered to me and I'm a very loyal customer.
16 August 2025
See above. Staff in the department were very professional and helpful but I still think there is room for improvement on the communication front. I would have also expected the rattle from the exhaust to have been picked up on the health check
16 August 2025
It was a perfect job
14 August 2025
For the above reasons
14 August 2025
Service has been good, but out of stock parts not
12 August 2025
No service provided. No paperwork offered. Health check only given through a webpage, no actual documentation. This all in 4 hours.
12 August 2025
Followed up with the email as promised, containing work needed, l really appreciate it when people follow through on their word
10 August 2025
Key fob had low battery as soon as I arrived home from the garage. Given the cost of the service this should have been checked or replaced 12 monthly as part of the service. This is poor.
10 August 2025
Quick and easy
10 August 2025
Besides the delay caused by wrong tyres delivered, after the service, my climate control sounded like a mower. Apparently, there was debris on the new Microfilter, which is a common problem. If so, why was it not checked prior to handing the car back
09 August 2025
Easy drop of collection and sorted car out.
08 August 2025
Staff very attentive and plentiful. Good facilities.
06 August 2025
They did what I requested them to do.
06 August 2025
Perhaps we were spoilt during the sales process as the service process has not been particularly good.
05 August 2025
See above
05 August 2025
The staff were pleasant but followed the script and told me it was my fault and I should have complained before
04 August 2025
Really good service and kept informed throughout of the work being carried out on my car. Just didn't appreciate having to my £18 for insurance for the curtesy car when the reason my car was in was for a recall issue and was already an inconvenience
04 August 2025
excellent service
04 August 2025
Job done quick. Got call to say car ready. Great service
04 August 2025
Open, honest and transparent
02 August 2025
Williams does not accept cash. I was quoted £550 to replace brake pads with yourselves whilst a third party quoted me £280. I know where I'll go back to. I asked for a discount as a former member of staff and got refused without anyone even asking.
02 August 2025
Repair done under warranty and now fixed
31 July 2025
Everything was brilliant
31 July 2025
Nice staff, but I had to chase progress daily and final.cost different to telephone quote as they failed to include full amount
30 July 2025
Sorted out a software setting problem without charge and provided me with a courtesy car for the day.
29 July 2025
Not happy
28 July 2025
Staff very professional and friendly.
26 July 2025
As above
26 July 2025
I was very satisfied with the service
24 July 2025
I recently brought my car in for service at BMW and had the pleasure of being assisted by Amie. She was incredibly knowledgeable, friendly, and approachable from start to finish. Amie kept me fully informed throughout the entire process.
23 July 2025
See above.
23 July 2025
As above
21 July 2025
As above
21 July 2025
Katie and other staff so helpful.
20 July 2025
Excellent staff. Lovely showroom. Car felt better after the service.
19 July 2025
Recent service of the car was very good fixed the windscreen wiper water jets and changed the back 2 tyres
19 July 2025
Fast and responsive
19 July 2025
Great experience
18 July 2025
Post service car feels grest
18 July 2025
As above
17 July 2025
Always had good service
17 July 2025
As above
17 July 2025
Booked in, was seen straight away. Worked carried out efficiently, good contact.
17 July 2025
In addition to the car servicing and communication from everyone, the attentiveness of the employees to keep my daughter entertained is exceptional, always impressed with their efforts.
16 July 2025
Sale was ok. Was disappointed with the collection. The car was not handed over in a good way. Outside in 28 degrees not in the showroom. The car was not properly cleaned through lack of staff and should have been checked before being shown to me.
16 July 2025
Staff were knowledgeable and kept me updated while I was waiting
16 July 2025
generally very good, and good communication. Booking an appointment was easy, drop off and pick up was easy. However, some of the additional items I'd requested via the online check in were missed or mis-priced until I corrected it. Also no valuation
16 July 2025
Everything went to plan and I was looked after well
15 July 2025
Aime was really good
15 July 2025
Good prompt service
13 July 2025
Brilliant and efficient service
13 July 2025
Did everything required, no fuss, very helpful Thanks
12 July 2025
Good work good example about the the car and I am very happy thank you
11 July 2025
The staff at Stockport are always very helpful and polite.
10 July 2025
It is Okay.
10 July 2025
Dawn was friendly and very helpful.
10 July 2025
Efficient service, helpful and professional.
09 July 2025
The lady Emma,she it was really helpful and really kind with me!i think she is the best !
09 July 2025
Easy and informative
09 July 2025
Professional and friendly
09 July 2025
First time I ever bought a BMW, staff at Williams Stockport was brilliant and it was done on exact time they promised.
07 July 2025
Very good.
07 July 2025
As above thanks to Dawn. Rest of the team need to follow her example
05 July 2025
Rather hefty diagnostic charge.
05 July 2025
Customer service excellent
05 July 2025
3 hour wait to have brake fluid changed. Service reminder not reset by technician.
04 July 2025
Friendly team , easy to deal with and great communication
04 July 2025
Every thing went to plan from self check in to collection Only criticism would be the car wasn't washed
03 July 2025
I would've liked to receive a detailed invoice on the work carried out for service history as I have no record of what you have done and there is no record of the original reason for recall so no proof its been done.
02 July 2025
As I've already said previously they were perfect
02 July 2025
Rubbish
02 July 2025
As per answer 1
01 July 2025
Great customer service and car was in a great condition
01 July 2025
I suggest that to notify car ready for collection this should be made by call to mobile not by text .
01 July 2025
Excellent service experience
23 June 2025
Efficient friendly professional customer service from Dawn
23 June 2025
Customer service is great and Dawn is more than accommodating.
22 June 2025
All good
21 June 2025
Dawn the advisor was fabulous
21 June 2025
Great customer care
20 June 2025
Fast service
19 June 2025
From check in to the work and the hand over - 5 star
18 June 2025
The repair was done while I waited even though I had not booked this type of appointment. I asked and the Team were happy to oblige.
18 June 2025
Process and people on the day were very good.
17 June 2025
All work completed as requested.
16 June 2025
Thank you for your service level
10 September 2025
kept informed throughout the delivery process of progress