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Its been ok. The service has been completed
A above and will not use again. I have been using Williams in Stockport when they were Benhams for the last 18 years and experienced a downward trend when it comes to servicing and service staff expecting me to replace discs in under 30k miles.
Problem not fixed on first or second visit. No appointment availability for many weeks. No courtesy car available. Long wait at reception when checking the car in for repair.
When booking in, was told there may be a charge if the issue was not warranty related.
Queue was very long at service desk with 5 people waiting to speak to someone. The only lady that was on was new and needed to keep going off from the desk to ask questions. More support was needed for her. Didnt get the answers I needed.
The facility is modern and well laid out and the staff are attentive and experienced.
I booked my car in for a Fast Lane service. I was told on booking and on arrival that it would take 90 minutes. After an hour and 25 minutes I was told that it would be another 45 minutes, making me late for a subsequent appointment.
Great customer service
Professional reception staff and the work is carried out to a high standard.
Car was ready to collect as agreed.
satisfied with the work, but main dealer costs are still much higher than other service centre's.
Good levels of customer service from the above.
My car needed to have locking wheel nuts drilled out on the two front wheels. Cost was £60 per wheel. In my view most of this will be a labour cost and I would expect the cost to be not doubled. May be 1.5 times would be reasonable.
Good face to face service. Good service in the car. Difficult to contact and get an appointment. Had to phone 5 times in one day.
Straightforward drop off and collection, fixed price servicing.
BMW staff used their expertise to undertake the repairs my vehicle required at a high standard.
Fantstic service at the branch from sophie/sophia. Kept me updated throughout and welcoming on collectionnof vehicle.
Ability to see what was going on and very knowledgeable staff.
No problems with the dealership , very efficient.
no loaner while car was in
Thorough service to my car x
Pleasant waiting area and friendly staff.
Missed evidence of a potential water leak source from sunroof at last service.
Faultless. Have had no issues in one year of motoring.
Really streamlined service - no hanging aroundAll staff cheerful and helpful
Staff professional and helpful - taking the time to explain the 'value line' range of products available, as I now own an older model BMW. This was something I hadn't been made aware of, when in contact with other local dealerships.
Car was in for MOT. Collected & returned to my place of work. Effortless on my part.
not enough characters - see below.
See above point about tyre pressures
I have a very good level of service from BMW in Stockport. The staff are friendly and I get a personal service.
Appointment made for my convenience. Service contact person on the day explained all and was friendly.
All of the parts used were of the highest quality and the service provided by the front line staff was excellent. I was very pleased with the way I was kept informed of progress and happy to be treated as highly valued.
Everything was very good. I just had to call to find out if the car was ready, would have been nice to have been informed right away as I was in a rush. Other than that everything was great
Slow checking in process.
Great customer service, nice tea/coffee area. Very welcoming.
They carried out the booking in and car service perfect
Williams Stockport provided a friendly welcoming service. The mechanic took plenty of time to investigate and discuss the problems with me.
Very happy with service and the video summary is excellent. Disappointed that I was told the car would be cleaned but it wasnt.
Williams will not do work on your car if it is not needed, that's what I like about them if your car is not ready for a service they will not say it is
I am always satisfied with the service provided by Williams Stockport!
Unable to repair the i-drive head of my car, was told there was an indefinite waiting list and that if I wanted to speed matters us, Id have to contact central customer services myself. This is poor.
Good communications, pleasant staff
Was told that car was ready but had to wait for paperwork.
Apart from not being told about a fuse that was fitted when I said dont do it if its a fuse everything else was good
As I didn't watch the service happen I can't really comment. The experience at the service desk was fine.
Very helpful throughout
High standard of service
Efficient, professional service.
Very happy with the customer service but other dealerships have been significantly cheaper for certain work to be carried out
Timely service and good communication
The team are very professional and accommodating. The showroom and facilities are as you would expect for a high end experience.
I was given a time slot and when I returned at the given time the car was ready included having being cleaned which is very helpful at this time of the year.
Helpful, friendly and knowledgeable
Whilst being helpful & informative the fault is still not rectified & requires a further period in the service centre next week. My car has spent around 2 weeks off the road hence my disappointment.
Staff are well informed and efficient
But when booking the car for service a month before i told them i want my car by lunch time and the service reception said you have live a full day 1st chance for people wait i think it south be 1st come 1st shoved ,serviceing the car was very good.
I would also like to give Dan Collins 10/10 for the way he dealt with me throughout.
While the issue i booked the car in for was dealt with, many user settings within the vehicle had been alterd / defaulted.
Queries always satisfactorily dealt with.
Staff very polite.
I found the video feedback useful.
Professional and good comms.
Although the problem was not cured on my first visit as it was fairly unusual/ complex, in the end it has been cured to my satisfaction, though out the BMW service staff and especially Andy were very helpful, understanding and professional
Very efficient service, friendly staff.
All items clearly communicated and completed on time
My visit was stress free and everything was dealt with including my MOT.
My last visit 29/10/2018 related to a knocking noise when declutching from low speed in 1st gear. The technician, (excellent) was thorough in demonstrating the same noise in two similar Active Tourers. Seems its a feature! Williams 10/10, BMW 5/10.
I am very satisfied with my service experience, my car was booked in for an MOT and the service advisor Sofia Khan was exceptional! She went out of her way to keep my updated and even went the extra mile by giving me some free tyre valves!
Very efficient and friendly staff.Also, BMW completed a repair that included a significant proportion of goodwill payment for an expensive part.
The whole process ran extremely well car was ready for collection earlier than expected
It was a good service. The staff were nice and my issues were resolved.
Car got an issue on rear differential seals, and i just notice it after receiving the helth check video, this issue have not been mention to me before i left the garage. This is very unfair as the car warranty ll expire next February
Work was completed in the specified time and the staff were very helpful as I waited for it to be completed
I was unable to collect the car at certain times due to work commitments, service staff understood this but when I was contacted later in the day and explained I wouldnt be able to collect it the staff said I had no choice so had to send my father.
Excellent service as alway. Wouldnt use any other BMW dealer, even though we have closer BMW show rooms and service centres.
Great team especially Rik
Because there were no negatives
Technically very good.
Service reception staff are polite and efficient. Fast lane service, timed at 1.5 hours,overran by approx 20 min. No problem ,as I was kept informed. Waiting area comfortable and refreshments very good.
As above-Additionally thought the video mot inspection was informative- would have been good to show other maintenance components such as brakes, engine running tests, exhaust joint and component condition etc
Service was done in good time. However, due steering rack enhancement modification not carried out due to lack of parts availability.
The wrong wheels came so I have to make a return trip
it took 2 visits to resolve - the parts ordered weren't needed after all
6 star service
No reason to complain
There was a mix up over appointment time which meant I was delayed longer than I wanted to be.
Hicup with booking
Generally I feel I get properly looked after with a good outcome for me as well s the dealership
The car is 6 years 9 months old. In September a noise devoped from the engine department.The noise was coming from the fuel pump. A sound deadening cover was fitted. The noise is still there. Why not fit a new pump under the extended Warranty ?
Comfortable waiting area with quality coffee available.
Booked us in a short notice & ready quicker than advised.
Again,helpful and above all quick to get though the service booking in process
Excellent customer support through test drive, negotiation and handover.Personnel involved genuinely seemed to care
Cos it was good experience for me and my fiancé
The service at Williams BMW was fantastic. Shame that BMW couldnt deliver the car to them on time.
kept informed all the wayguided though my options clearly and no question too silly re technology that has well passed me by
Nick went the extra mile to ensure we were all looked after. He felt with the chaos of entertaining 2 young children with aplomb & even gave them teddy bears on the seats. Nothing was too much trouble and we all loved the big reveal with the sheet!
Easy experience see below.
A very enjoyable experience. Makes choosing a car a pleasure when you are not rushed into making a decision because the salespersons is looking for the next sale. All the sales persons I saw dealing with other customers were listening to them
Everything was very straightforward and I was kept informed about the delivery time for the new car.
The sales staff were only too happy to help with my questions and concerns about and took time to ensure that I was comfortable with the controls before I drove away.
Nick Harling, the sales executive was very supportive in every which way he could.He achieved his sale and I am a satisfied customer.
Very helpful and informative staff. We were kept regularly updated whilst the car was being built and delivered. Very thorough handover upon arrival with continuity of staff dealing with our purchase.
I appreciated being kept informed of the progess of my new car through the stages of manufacture, prior to delivery.
I've been so satisfied over the 20 years of purchasing vehicles from Williams Stockport.
We dealt with Nick who was very thorough at all times explaining everything very clearly
No problems at all
it was delivered on time with no fuss or drama's
The car is stunning and the customer service was excellent. There was a slight delay with the delivery due to an issue with parts at the factory, but I was kept updated throughout the process
Everything about my new car was explained to me and it was clean and ready to drive away
Frank Martone is a true gent and always looks after me.
Helpful but did not pressure you.
Right from when I made first contact with Frank Morton he was very friendly and made sure all my expectations were met. I had a last minute request for a different colour and he went out of his way to make sure what I got was really what I was after
Excellent service and made to feel very welcome by staff at BMW Williams Stockport.
Thank you to Nigel for the amazing customer service as always :)
Omg it was just so good everything was done and explained how many times we ever needed frank had patients of a saint as takes a while for me and my husband to get to grip with things