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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Couldn't be faulted.

Service

Excellent service, car always cleaned and lovely waiting area

Service

Customer service is polite

Service

Dawn was great

Service

The staff were very communicative and solved my issue professionally.

Service

Made to feel welcome and an important customer. Very good advice regarding the car snd video

Service

Again James looked in to all my requests and saved both me and BMW time

Service

Very good customer service service

Service

Work carried out efficiently

Service

Very efficient, courteous and professional service from Sharon Cowell my service advisor who kept me informed throughout the service process and informing me my vehicle was ready for collection

Service

I believe faults relate to manufacture and design not service. Williams provide a good service and their staff are excellent

Service

Everything was carried out in a professional manner

Service

The second time around, I got the hand brake fixed, but this was only a minor thing.

Service

Excellent service. Dealers kept me up to date with what was happening. Issue dealt with promptly and car drives well again.

Service

Friendly and helpful staff. Service done in a timely manner and communicated well.

Service

Excellent service

Service

The staff were fantastic at Williams BMW. Nothing was a problem for them and they were very competent, friendly and helpful.

Service

Happy with the experience. Dealt with quickly and smoothly and kept up to date with progress.

Service

Kept us informed and delivered the service in line with the timelines they set out

Service

Although some of the problems experienced with a fuel fault were disappointing, the service experience was world class, particularly the customer service skills of Sharon Cowell.

Service

Friendly and efficient

Service

As above efficient and professional

Service

Fine apart from the cost.

Service

Above all, good service. Sharon Cowell was brilliant and really helped me. Sharon explained everything too me about what would be needed and importantly I was give expected time frames of when work would be completed.

Service

Car was returned on time, cleaned and ready to gp

Service

Easy to get in touch and arrange. Simple and quick service.

Service

Good customer service

Service

Kept up to date with progress of my cars health check by video text.

Service

The lady who dealt with me was very pleasant.

Service

From start to finish all interactions were very clear. Good responses from team very professional.

Service

There was some damage caused accidentally to the car during the service, however the way it was dealt with was brilliant. I was really impressed and entirely satisfied with the outcome. Couldn't have asked for more.

Service

Everything was communicated clearly and no hidden extras.

Service

Everything was perfect. Initially I was annoyed that there was no courtesy car available for my use as I thought I would lose an afternoons work. This did not turn out to be the case (see previous answer). I actually achieved more working from there.

Service

Completed successfully within the time allocated.

Service

Julia looked after me, made sure I understood costings and work being completed, ensured car was ready for collection and it had been given a clean.

Service

Very efficiently organised and carried out. A bit expensive for an oil and filter change.

Service

As above

Service

see above

Service

Good work and very good service Thank you

Service

No complaints

Service

Relatively nice experience given the current circumstances. Service contact was very helpful.

Service

Service went very smoothly

Service

Attended to promptly and efficiently. Little extras like the valeting and washing of my vehicle.

Service

Fairly satisfied

Service

I had a previous bad experience with BMW Stockport But.... I would like to thank Paul Jewell and Paul Foster for their smooth and prompt attention to getting my new car to me and on the road nothing was too much trouble for these guys .

Service

No problems at all and good personal service

Service

Everything was conducted in a friendly and professional manner.

Service

Dealt with an issue perfectly

Service

Very helpful

Service

I was kept informed at all times the car was given a full inspection and anything that may have needed doing maintenance wise highlighted to me, the car was even washed .

Service

As above service is great, process is nice and easy

Service

The inspection video is a very good Addition

Service

Pleasant and professional staff. The facility is clean, tidy, comfortable and welcoming.

Service

Excellent service in trying times.

Service

Go out of their way to help.Nice coffee shop.Beautiful array of cars to look at.

Service

Communication brilliant from start to finish

Service

Customer service excellent

Service

Excellent customer service & very satisfied with my purchase.

Service

The lady who looked after my visit (Ellie I think) had very good customer skills, I was slightly grumpy with her to start with and her reaction was very professional. She arranged the work to be done quickly and kept me informed of progress.

Service

Like clockwork informative clear and concise

Service

Really great service from your team especially with COVID restrictions

Service

Every member of staff i have had reason to have contact with has been friendly and professional.

Service

I was told the only issue was low washer fluid and just thought if they had said we have topped that up for you complimentary it would of been 5 stars. But everything else was fine.

Service

Warm, friendly customer service. Professionally dealt with and i8 supplied did its job.

Service

Staff friendly and informative

Service

Everything was as expected

Service

Very easy to book and check in. Courtesy car immediately available.

Service

They do what they say they will do and I've left feeling disappointed in the services they provide.

Service

Reliable

Service

Courteous staff. Well organised.

Service

Very quick professional service from reception when dropping my vehicle off. Received call to advise when my vehicle was ready for collection. On collection was not kept waiting and quick turnaround.

Service

was courteously greeted on time and told accurately how long i would have to waitthe problem was sorted out gratis!

Service

Great service

Service

The staff were professional and kept me informed

Service

Excellent service

Service

Good friendly service

Service

The service I was given was warm, welcoming and friendly. At each stage of the experience, the staff members who were dealing with me were polite and friendly. They understood my issue and sorted it out in a timely manner.

Service

Kept in touch, advising me what they were going to do and what they have done.

Service

All the promises made were kept.

Service

Andy worked very hard to give good customer service and was interested and attentive.

Service

Kept very informed though out from booking to completion.

Service

Very effecient & quick in helping and sorting my car.

Service

The service team at Stockport are helpful and professional. The service prices are not inexpensive however.

Service

Did what you said you'd do

Service

Great customer service. Absolutely nothing more I could have asked for

Service

Extremely satisfied. I received updates on the status of the car, so I could plan my day around this. Dawn went out of her way to help me and make me happy. Big thanks to her.

Service

Please see above

Service

Job completed satisfactorily

Service

efficient way the issue was resolved

Service

Good service.

Service

work done to time - notified me as soon as car was ready for collection

Service

I am very satisfied with the experience. It was smooth, however i have to say that it was expensive, and any efforts made to make it less costy would definitely consider BMW as the always to be used brand for me

Service

No complaints. All on time. Staff friendly and efficient.

Service

See above

Service

I was kept informed all through the process.

Service

Do everything they say they will and tested like I matter as a customer.

Service

the experience

Service

Same answer as above

Service

The last service was very efficient... friendly staff and everything completed on time

Service

The service I was having started a little bit late (fixed slot). Otherwise, all good. Good spacing in the waiting area.

Service

Excellent service from BMW representative Jon Binny.

Service

No issues at all.

Service

Process happened like clock work

Service

Excellent Service

Service

No complaints

Service

Car was ready before I expected

Service

All well organised, courtesy car reserved, request for early pick up due to hospital appointment was achieved. Big thank you to everyone particularly during these challenging times.

Service

A calm and professional approach to their business

Service

Staff are always attentive and friendly.

Service

They are consistently excellent in everything they do

Service

I found Williams Stockport a pleasure to do business with, The Covid 19 measures that were in place made me feel very comfortable and secure and I knew I was in good hands. The team at Stockport are a credit to BMW, especially Elley in service.

Service

Easy to deal with

Service

Staff were great and more than helpful

Service

Pleasant and efficient.

Service

Very friendly and helpful

Service

I was sent a video from/of the engineer that worked on my car and showed me around and under my car, which I would not normally see.

Service

All seems to be working well

Service

Even congratulated me on my newborn arrival left a special present inside my car.

Service

No issues encountered - its even easy to contact the service department these days

Service

Alls good

Service

Good communication on progress of service and clear pick up time. All delivered on time

Service

Would have been better to have the coffee machine or some refreshments on site. I understand why not given covid but I do think you could still keep it secure.

Service

Very helpful and great service

Service

The experience at Williams Stockport was fantastic. Although having to arrange a new car over the phone and doing the handover during a lockdown, I felt extremely comfortable and satisfied with the entire process.

Sales

The sales executive Amber Lamptey did a great job. Being unable to enter the showroom Amber made a very useful video of the car which enabled me to make the decision to buy the car.

Sales

Great communication and service considering it was a non contact purchase due to COVID. Was made to feel a valued customer throughout my experience.

Sales

Even during the lockdown they couldn't have done any more to enhance the purchase.

Sales

James in sales was excellent

Sales

Williams Stockport have always been efficient, helpful and provide a high level of customer service without the usual salesman pushy attitude

Sales

Despite buying a car during lockdown, they went out of their way to make me feel special. Jed helped me chose a model and price it up over the phone, it was really easy. Amber helped make the process of receiving the car very pleasant.

Sales

Sales person I dealt with always helpful, knowledgeable and proactive.

Sales

Would have benefited from a more in-depth handover and explanation of new features.

Sales

All phone calls returned, I was contacted at all scheduled times nothing was too much trouble

Sales

Easy process. Although as a loyal customer it's annoying when they hold discounts back unless I push for them.

Sales

Frank from Williams BMW Stockport was incredible throughout, sending personalised videos and constantly checking any questions I had in quick time! I was unsure of a few things and he clarified everything, he also made sure I got home safe as well!!

Sales

Always informed of status of cars and exactly when we could collect them both.

Sales

No issues. Nick was very patient & helpful through the process.

Sales

First class service as always

Sales

Very Welcoming

Sales

Very efficient and friendly service. Nick was extremely helpful and willing to make sure we agreed a deal which we were happy with.

Sales

though it was lockdown , the sales assistant was very helpful and made the buying journey a great experience

Sales

Managed very well considering lockdown conditions. Frank Martone was always helpful - keeping me really well updated on the process, delivery dates etc.

Sales

With lockdown, I ordered the Motability car over the phone, (not face to face, as I am shielding) so not the usual handover because of this, but collection was fine. Given 4 stars, but who knew what situation we would all be in with COVID-19?!

Sales

James Carr is an outstanding sales person

Sales

It was very good but obviously not quite the usual service because of the Covid restrictions.