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A fault on my 6 series was intermittent and occurred when I was on a long journey. I called Williams Stockport, explained the situation and they moved things around to get the car in immediately. The fault was subsequently diagnosed/repaired
Like the short video from the technician working on my car.
A 5star speaks for itself
Great service, polite and better quote than Halliwell Jones.
Wasn't informed that the car was ready until I rang @ 5 , the car had been there since 10. It wasn't valeted & when asked why ? there had been an issue with washer ?
client centred approach
Did what you had to do
My car had bodywork damage when it went in for service, and the health check was marked accordingly, but I wasn't advised that a quote could be provided without visiting the body shop, until i collected the car when it was too late. All else ok.
Service staff helpful and attentive.
Once the sale was done any problems were passed on to service but no one wanted to acknowledge my car had faulty wiring for the speakers. Which I paid a premium for.
It was an mot, took far too long, there is an mot viewing area two hours after leaving the viewing area...
Because the staff where most helpful
Timely and efficient repairs
All my queries were answered
The staff didnt know what was going on with my car.
Service personnel very professional, had a courteous manner, and carried out to a high standard.
Very easy process from start to finish, car was even cleaned to a good standard!
My spare was stolen when we were burgled, i was booked in and the spare key blocked from starting the car within a couple of hours
The professional, polite and friendly lady named Novella Barzey was my Service Advisor, she was very calm and made my visit stress free. I received sound advice from her which gave me full peace of mind I was in good hands.
Answered my questions
Very friendly staff whilst remaining professional. Always get looked after very well
As always with Williams BMW Stockport, they are customer focused. Novella Barzey the Service Advisor was very professional and personable, she informed me of the progress and kept her promise of updating me of when my car would be ready. Excellent!
Always made to feel a valued customer
Kept well informed
Comfortable waiting area and kept upto date on work
Repairs not covered under warranty. Had to discuss issues at length with bmw
The STOCKPORT member of staff Sophia who's in the servicing department is excellent at her job. She has twice now dealt with me and I give her 11/10 on both occasions.
Poor customer care when car developed engine issue. Poor communication between mechanics and front desk service staff.
The service at the branch is very satisfactory.
Great communication, car ready when promised, everything done to help.
Also my car wasn't cleaned as it was when it was at Williams Rochdale
Good service completed within estimated time.
No problems have arisen
Servicing matters were dealt with satisfactorily.
Sofia kept me informed and was extremely charmjng
Having a fairly good understanding of the service that I received, a filter, oil and throwing some water at the car shouldn't have cost £270 unless your labour cost is near 400PH. Oiled finger marks on the bonnet too.
Advisor kept me informed of issues with my car
Ready when stated
Andy, Manager, is very attentive and clearly committed to customer satisfaction. The difference between 4 and 5 stars is that you sometimes feel a nuisance to the service desk staff, when in fact it should be the other way around! Like the video!!
Booked in dor 1 hour appointment but actually took nearer two hours to complete
Couldn't fault the branch however the lack of staff stooped it from being a top score had to wait around longer than necessary.
We spent £800 on a service and the car didn't get washed or valeted. The service staff were good
You were in touch with me through out the service they make you feel that they care about you and your car
Service from personal was fantastic. Car seemed to be fixed, however after 3 days the fault re-serviced.
I have no idea what parts were replaced . Also annoyingly the Service book was not updated even though it was left on the passenger seat and I specifically asked when booking in. (On my previous visit the Service book was covered in oil.)
Given poor Rochdale information and assistance experience, I called in to discuss the recall letter at Stockport, gentleman was not aware why I chose Stockport to try and dealt with me in such a manner as to regain my confidence so I booked car in
Again its down to customer service
Completed in time advised, kept updated all along the way, felt like took great car of my vehicle.
Pleasant efficient service
Couldn't fault anything. It was all perfectly explained
Service was carried out with satisfaction, engine oil but it was a cost I wasn't expecting and I have now found out there could be further charges to do with various services. Ie brakes
Couldn't have done more
I asked for the car to be valeted after it was offered to me. When the car came back it hadn't been done. Having spent £600 I thought this was a big let down. I also had a few marks which i was told would be t cutted. They weren't
I always feel confident Williams will look after my best interests and look at what they can do for the customer as against what they can do for themselves, Ellie and Andy in customer service assisted in reducing recent cost on the parts, appreciated
I asked them to reset my Bluetooth and delete my phone from my car so that I can set it up as new. She said it would take an hour. But I got no call after that. Finally I called up at 5 only to be told my car was ready 2 hours back. I had to rush in.
coffee machine was out of order!!
Service department procedures need tweaking I don't like writing negative reviews but have to be honest. Video a very good idea but he spoke far too fast to understand. Main issue was communication re pick up. They need to be more pro active.
The service I received from Williams was excellent, all the staff were friendly and helpful and the waiting area, with a choice of drinks and snacks, was very pleasant. It was the first time I have been to Williams and it is where I will go in future
Very knowledgeable, well trained and courteous staff.
CD player failed, but was promptly repaired.
Easy to book a service, complimentary lift to the station and the car is returned to me in exactly the manner I have learned to expect.
All very nice people always willing to help
Service costs are too high
Waited too long for my car, the service had been done but no one informed me it was ready.
Car was serviced and completed on time as promised.
The work has always been done well.
Very friendly efficient service
On time, loan car and kept informed
Very slick efficient service
Had vehicle from new 12 months old. First service and my fault apparently I hadn't returned earlier to actually resolve a faulty wiper that somehow passed your pre delivery inspection without any rubber on it.
Great service, great people and really good coffee
Video footage and kept up to date with any issues
No offer of any sort of compensation or anything after I broke down. No service package offered. I have really lost my confidence in this car and I feel the clutch is on its way out. I will be emailing a complaint in shortly.
You used to wash and Vacuum the car - disappointed you didn't this time ...
I can't find any fault in this department.
although i have to say i was slightly disappointed when i send in my car for the requested part exchange but not having a good car wash (which you usually do in the past)
I've dealt with the Williams Group over many years and have not been disappointed with the Stockport experience, in all areas.
This time it was the best time communication and feed back about car
First class attention and efficiency.
ease of communication,attention to possible faults on the car
Sarah was amazing!
Took all day for an mot
They did a thorough check and sent me an update video. Great friendly staff.
Williams forgot to register the vehicle in my name for 16 months. Also it came to light that the car was hammered by the previous owner and used 50% of its brakes in its first 8000 miles/10 months. Bad stock they're selling
Didn't get notified or opportunity to put new windscreen wipers on even though they were worn out so replaced myself. Health check showed "Sensor rubbing on brake Disc". But advisor said if you haven't received a call then it would be ok? Didn't call
Didn't have a service this time but very impressed in the past.
Competent an efficient
I was called before the service as a reminder from BMW that my car was due in the next day and also asked if I required transport after drop off to get home. Great customer service from start to finish.
excellent customer service and resolutuon of a BMW brand problem
I required a new bulb for rear brake light. I'm 75 years of age and unable to fit it myself. I asked if someone could fit it for me. It took 15 mins and I was charged £37.76....£3.51 for the bulb and £27.96 for labour. Unbelievable!!!
Task was done whilst I waited and the on-site
Delighted that BMW do not have not overly complicated the process of arriving for a service.
Washer fluid not topped up
You could not offer a diamond cut wheel refurb (curbed wheel) Considering they came with the car!
Rubbish customer service experience & not going back there. Have advised others on the Bimmerpost forum of my poor experience.
My vehicle was damaged.
I booked my car in on a fast track service. I dropped the car off at 10:30 as requested and was told the service world take 90 minutes. However, I didn't receive the car back until 1:30pm and as a result had to cancel a 1pm appointment I had made.
Chris the service advisor was brilliant at sorting out my faulty car
as per the above, initial appointment very poor. the second appointment was much better the person dealing with the enquiry seemed to pay more interest in my case and was much more helpful.
Amazing customer service
The hand over of my old vehicle was easy, the setup of the finance and additional cover items was simple.
Nigel kirkham was great. Great customer service
Very responsive and attentive service from James Vipond at Williams Stockport.
Matthew Ebrell the salesman kept me informed through out the process.
GOOD sALES SERVICE
I normally buy used cars and deal with Ric Atherton but buying a new car was introduced to a new sale person, he had only been working there a short time but gave me a great experience in buying my new car and would have no worries about recommending
Once our previous car had been cancelled the transaction for our new car was satisfactory.
Dealt with enquiry well, sorted the deal i wantedfor a car close to the spec i wanted, no messing around just straightforward. Car ready as required, handover done as suited me.
Simon was terrific throughout with his knowledge.service and his heipful ness
Mathew was really helpful and found us the perfect X5
Excellent service from James Carr at BMW
Friendly and good knowledge of what is available
Sales man kept in touch, process was very quick.
Worked very hard to come up with a deal to fit my budget
Bright and clean friendly staff
Nick Harling provided me with excellent support during the purchase procedure and was very helpful whilst explaining the technology improvements on my new car.
As above, plus Nick who dealt with us, is a great salesman and kept with his updates even when there was no real change. If he said he would call, or update, then he did.