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Couldn't be faulted.
Excellent service, car always cleaned and lovely waiting area
Customer service is polite
Dawn was great
The staff were very communicative and solved my issue professionally.
Made to feel welcome and an important customer. Very good advice regarding the car snd video
Again James looked in to all my requests and saved both me and BMW time
Very good customer service service
Work carried out efficiently
Very efficient, courteous and professional service from Sharon Cowell my service advisor who kept me informed throughout the service process and informing me my vehicle was ready for collection
I believe faults relate to manufacture and design not service. Williams provide a good service and their staff are excellent
Everything was carried out in a professional manner
The second time around, I got the hand brake fixed, but this was only a minor thing.
Excellent service. Dealers kept me up to date with what was happening. Issue dealt with promptly and car drives well again.
Friendly and helpful staff. Service done in a timely manner and communicated well.
The staff were fantastic at Williams BMW. Nothing was a problem for them and they were very competent, friendly and helpful.
Happy with the experience. Dealt with quickly and smoothly and kept up to date with progress.
Kept us informed and delivered the service in line with the timelines they set out
Although some of the problems experienced with a fuel fault were disappointing, the service experience was world class, particularly the customer service skills of Sharon Cowell.
Friendly and efficient
As above efficient and professional
Fine apart from the cost.
Above all, good service. Sharon Cowell was brilliant and really helped me. Sharon explained everything too me about what would be needed and importantly I was give expected time frames of when work would be completed.
Car was returned on time, cleaned and ready to gp
Easy to get in touch and arrange. Simple and quick service.
Good customer service
Kept up to date with progress of my cars health check by video text.
The lady who dealt with me was very pleasant.
From start to finish all interactions were very clear. Good responses from team very professional.
There was some damage caused accidentally to the car during the service, however the way it was dealt with was brilliant. I was really impressed and entirely satisfied with the outcome. Couldn't have asked for more.
Everything was communicated clearly and no hidden extras.
Everything was perfect. Initially I was annoyed that there was no courtesy car available for my use as I thought I would lose an afternoons work. This did not turn out to be the case (see previous answer). I actually achieved more working from there.
Completed successfully within the time allocated.
Julia looked after me, made sure I understood costings and work being completed, ensured car was ready for collection and it had been given a clean.
Very efficiently organised and carried out. A bit expensive for an oil and filter change.
Good work and very good service Thank you
Relatively nice experience given the current circumstances. Service contact was very helpful.
Service went very smoothly
Attended to promptly and efficiently. Little extras like the valeting and washing of my vehicle.
I had a previous bad experience with BMW Stockport But.... I would like to thank Paul Jewell and Paul Foster for their smooth and prompt attention to getting my new car to me and on the road nothing was too much trouble for these guys .
No problems at all and good personal service
Everything was conducted in a friendly and professional manner.
Dealt with an issue perfectly
I was kept informed at all times the car was given a full inspection and anything that may have needed doing maintenance wise highlighted to me, the car was even washed .
As above service is great, process is nice and easy
The inspection video is a very good Addition
Pleasant and professional staff. The facility is clean, tidy, comfortable and welcoming.
Excellent service in trying times.
Go out of their way to help.Nice coffee shop.Beautiful array of cars to look at.
Communication brilliant from start to finish
Customer service excellent
Excellent customer service & very satisfied with my purchase.
The lady who looked after my visit (Ellie I think) had very good customer skills, I was slightly grumpy with her to start with and her reaction was very professional. She arranged the work to be done quickly and kept me informed of progress.
Like clockwork informative clear and concise
Really great service from your team especially with COVID restrictions
Every member of staff i have had reason to have contact with has been friendly and professional.
I was told the only issue was low washer fluid and just thought if they had said we have topped that up for you complimentary it would of been 5 stars. But everything else was fine.
Warm, friendly customer service. Professionally dealt with and i8 supplied did its job.
Staff friendly and informative
Everything was as expected
Very easy to book and check in. Courtesy car immediately available.
They do what they say they will do and I've left feeling disappointed in the services they provide.
Courteous staff. Well organised.
Very quick professional service from reception when dropping my vehicle off. Received call to advise when my vehicle was ready for collection. On collection was not kept waiting and quick turnaround.
was courteously greeted on time and told accurately how long i would have to waitthe problem was sorted out gratis!
The staff were professional and kept me informed
Good friendly service
The service I was given was warm, welcoming and friendly. At each stage of the experience, the staff members who were dealing with me were polite and friendly. They understood my issue and sorted it out in a timely manner.
Kept in touch, advising me what they were going to do and what they have done.
All the promises made were kept.
Andy worked very hard to give good customer service and was interested and attentive.
Kept very informed though out from booking to completion.
Very effecient & quick in helping and sorting my car.
The service team at Stockport are helpful and professional. The service prices are not inexpensive however.
Did what you said you'd do
Great customer service. Absolutely nothing more I could have asked for
Extremely satisfied. I received updates on the status of the car, so I could plan my day around this. Dawn went out of her way to help me and make me happy. Big thanks to her.
Please see above
Job completed satisfactorily
efficient way the issue was resolved
work done to time - notified me as soon as car was ready for collection
I am very satisfied with the experience. It was smooth, however i have to say that it was expensive, and any efforts made to make it less costy would definitely consider BMW as the always to be used brand for me
No complaints. All on time. Staff friendly and efficient.
I was kept informed all through the process.
Do everything they say they will and tested like I matter as a customer.
Same answer as above
The last service was very efficient... friendly staff and everything completed on time
The service I was having started a little bit late (fixed slot). Otherwise, all good. Good spacing in the waiting area.
Excellent service from BMW representative Jon Binny.
No issues at all.
Process happened like clock work
Car was ready before I expected
All well organised, courtesy car reserved, request for early pick up due to hospital appointment was achieved. Big thank you to everyone particularly during these challenging times.
A calm and professional approach to their business
Staff are always attentive and friendly.
They are consistently excellent in everything they do
I found Williams Stockport a pleasure to do business with, The Covid 19 measures that were in place made me feel very comfortable and secure and I knew I was in good hands. The team at Stockport are a credit to BMW, especially Elley in service.
Easy to deal with
Staff were great and more than helpful
Pleasant and efficient.
Very friendly and helpful
I was sent a video from/of the engineer that worked on my car and showed me around and under my car, which I would not normally see.
All seems to be working well
Even congratulated me on my newborn arrival left a special present inside my car.
No issues encountered - its even easy to contact the service department these days
Good communication on progress of service and clear pick up time. All delivered on time
Would have been better to have the coffee machine or some refreshments on site. I understand why not given covid but I do think you could still keep it secure.
Very helpful and great service
The experience at Williams Stockport was fantastic. Although having to arrange a new car over the phone and doing the handover during a lockdown, I felt extremely comfortable and satisfied with the entire process.
The sales executive Amber Lamptey did a great job. Being unable to enter the showroom Amber made a very useful video of the car which enabled me to make the decision to buy the car.
Great communication and service considering it was a non contact purchase due to COVID. Was made to feel a valued customer throughout my experience.
Even during the lockdown they couldn't have done any more to enhance the purchase.
James in sales was excellent
Williams Stockport have always been efficient, helpful and provide a high level of customer service without the usual salesman pushy attitude
Despite buying a car during lockdown, they went out of their way to make me feel special. Jed helped me chose a model and price it up over the phone, it was really easy. Amber helped make the process of receiving the car very pleasant.
Sales person I dealt with always helpful, knowledgeable and proactive.
Would have benefited from a more in-depth handover and explanation of new features.
All phone calls returned, I was contacted at all scheduled times nothing was too much trouble
Easy process. Although as a loyal customer it's annoying when they hold discounts back unless I push for them.
Frank from Williams BMW Stockport was incredible throughout, sending personalised videos and constantly checking any questions I had in quick time! I was unsure of a few things and he clarified everything, he also made sure I got home safe as well!!
Always informed of status of cars and exactly when we could collect them both.
No issues. Nick was very patient & helpful through the process.
First class service as always
Very efficient and friendly service. Nick was extremely helpful and willing to make sure we agreed a deal which we were happy with.
though it was lockdown , the sales assistant was very helpful and made the buying journey a great experience
Managed very well considering lockdown conditions. Frank Martone was always helpful - keeping me really well updated on the process, delivery dates etc.
With lockdown, I ordered the Motability car over the phone, (not face to face, as I am shielding) so not the usual handover because of this, but collection was fine. Given 4 stars, but who knew what situation we would all be in with COVID-19?!
James Carr is an outstanding sales person
It was very good but obviously not quite the usual service because of the Covid restrictions.