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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service was very quick aswell

Service

it would have been nice to speak to the person who had done the work

Service

I had to call to find out if the car was ready.

Service

Long queue of people waiting to drop keys off, and not enough staff to deal with the queue. Slow service, but friendly and polite.

Service

Very helpful and understanding when problem with the bank

Service

BMW keep sending me an e-mail to complete a survey and want me to phone them to cancel it.Annoying!!!!!!!

Service

Upon 1st visit the assistant said they didn't have my booking for a £1k oil service on my M3 even though I had specially booked it in and they found my call record to prove I did acll and book. I was turned away for another two weeks.

Service

Excellent customer service, even replaced missing tyre valve cap and white screw covers for registration plate, attention to detail 10\10

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I am very satisfied with the service I received so far. I had slight teething problem with my car, and though after being checked and no problem identified, the problem persisted. Your staff is trying to find a solution to the problem.

Service

the repair was completed as expected but I was told my car would be washed and cleaned. however, this wasn't the case even after I arrived later than the time I initially told the staff I would pick up my car.

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I've lost count of the number of times I've been into this dealership to try to buy a car, always ignored. On this occasion Sofia Khan provided excellent service & support, but she is the except to the rule.

Service

Fast efficient very reliable service, from booking to collection.

Service

see above. The apology came in the form of having my car valeted next time. What a joke. So I can come in on another occasion and wait around another hour for the job that should have been done to be completed.

Service

Quick, good value for money and even fixed a squeak at very short notice

Service

Car returned on-time, clean, and the work which was to be done was done.

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Received phone call to say car ready for collection Stopped working and got train to stockport Was told car hadn't been washed would I like to wait - said yes Then told it had not passed the MOT - Wasted time I didn't have the day before my holiday.

Service

Checked car in and was informed I would be sent details and informed when ready to collect, I was told the car would be valeted after the service. I arrived 5.30pm approx the car was not in the bay and & not been valeted as promised. All ok otherwise

Service

When I went to collect the car it was not in the bay I had been told it was - went back in - no-one was helping me until a salesman came to my rescue and eventually went to retrieve my car from around the back!

Service

The dealership was packed with cars far beyond its capacity. Cars abandoned everywhere. I watched the mechanic trying to take my car to the service bay, he attempted the maneuver three times before giving up, driving out of the dealership and back in

Service

Mark was very easy to deal with. It's my 4th mini just off mark

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Only negative was parking. Otherwise experience was great

Service

Excellent service from staff and pleasant reception but parking is a nightmare. Urgently needs additional customer parking.

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Very knowledgeable staff and easy to talk too. explained things so a lay person could understand completely.

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No ownership of issues. No one wants to sort out my issue regarding the rental vehicle that I am being asked to pay part cost of. The way the warranty issue was handled was terrible. I am still having issues with the rental car with Enterprise

Service

Service experience is great, parking is a bit of a nightmare. Signage could be clearer as to which way the traffic in the dealership should go.

Service

VERY SATISFIED WITH THE SERVICE PROVIDED

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Cleaning of the car after service was not great The service was excellent, but hovering of the car was not great

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As usual

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The level of customer service from Sofia was excellent.

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The sales and after sales personnel at Williams are 1st class. There is never any pressure to buy and nothing is to much trouble.

Service

Following the drivetrain fault warning, I arrived at Williams Stockport without an appointment about 4pm and despite the late hour, they made every effort immediately to identify the problem and repair it without delay.

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Used both Manchester and recently Stockport for over 5 years and have no reason to complain about the service.

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Never bothered to quote for replacing my tyres despite the report

Service

See above. Sane happened for the return of the car. Calling me in the USA when you had my wife's details to contact her. Unimpressed.

Service

Excellent service, kept me informed with the service being carried out within the requested time period.

Service

Service manager also denied receiving a call (message) from reception and failed to return my calls. I've made my feelings known to colleagues, with the first one responding by removing his winter tyres from storage and going elsewhere for service.

Service

All work carried out as expected and explained, within the forecast time scale

Service

I stated I was in a hurry when I came to pick up my car and although told it was 5mins turned out to be 30

Service

I stated an 08.30 start for a waiting appointment for a 90 minutes first service. I am a driving instructor and needed the car promptly as I had a lesson at 11.00am. At 09,00 I was asked where my car was parked! I didn't get my car back until 10.51.

Service

See above. Prompt collection and kept informed of progress.

Service

Car in for service---needed new front tyre requested what the price would be--Told that the person that dealt with tyres was at lunch--would ring me back with price----no return call-I rang again the following day was told by reception the person

Service

I was told and it was on my report that there was a knocking on my engine during startup, but when I rang to check I was told it was not my car and the information had been put on wrong report ?

Service

Due to current limited mobility and no courtesy car available, I requested collect and deliver service for car repair, not available however for several weeks so had to make two arduous journeys over 48hrs to get the job done.

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Fully informed throughout the service during and after.

Service

very polite

Service

Extremely poor customer service I need more characters to explain the episode.

Service

Sofia Khan. Is all I really need to say, she was the best service advisor I've ever come across

Service

There's always a long wait at the service desks. On the original date planned, I arrived to be told that the piece of equipment needed to carry out the inspection (a borescope of some sort) had broken, so had to rearrange for another day.

Service

When I booked the car in I was informed that I would be contacted to inform me that it was ready and plan was to have it ready by 4pm. At 4.10 having not heard from BMW I rang for an update, to be informed that it was ready - rush hour traffic

Service

Professional. Knowledgeable. Trust.

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Very quick and efficient service and very polite staff

Service

Great experience but slightly horrified at the costs of services This is my 5th car from bmw. When did it costs this much?

Service

I was struggling to pair my and my husband's phone . Lady who looked after me at service reception cane personally to the car with me to show me how to do it

Service

Work was completed on time and at the quoted price

Service

Had to wait a while to eat seen when dropping off the car

Service

Dificult to get through on phone and car was not cleaned at end of service.

Service

Very slow to check the car in for a routine service; took 30 mins, a lot of it looking at empty service reception decks

Service

The problem still not 100% rectified

Service

Painless from dropping the car off to collecting.

Service

Made to feel at ease, comfortable and not felt looked down on like I have experienced at other dealers

Service

Went well no hold ups. Call received to say car was complete and ready to collect. On arrival paid and receptionist went for keys and came back to say car had not been cleaned. She said did say that I could wait but I had people waiting. Not good.

Service

I was told ot would be a quick job so i can just wait and they would was my car i was then left for 4 hours they give me my car back not washed so i asked for it to be washed they then allowed the valet employee to speed my car off like it was his ow

Service

Totally satisfied, met all expectations

Service

There was a problem with the range indicator after the car was delivered back to me. It is an absolute nightmare trying to get through on the phone to Williams service dept. I don't understand why the range wasn't reset as part of the service/MOT

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too expensive. Can get it cheaper elsewhere.

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Very helpful salesman.

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overall a good service, also gave me a bigger replacement car due to my back disability

Service

Unfortunately i can give higher rating as there is a ongoing issue with my iDrive and it still hasn't been fixed even after 2 visits

Service

Reliable,staff very friendly and helpful

Service

Even though took a service plan for the cooperate car no details was available with the booking clerk and Asked twice to pay the charge by the booking clerk and the handover person. No check details provided after servicing.

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Williams always gives great aftercare, wouldn't use anyone else.

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Prompt professional service.

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Good service

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All good

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Work was carried out to expectation, but unfortunately there was a delayed release of my car, due to confusion over another customer with the same surname that resulted in a 25 unnecessary wait

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Excellent service.

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I was dealt with politely , efficiently and promptly. Was advised if timings and any issues as they arose. Great service experience.

Service

Parts were sourced without any problems. Receptionist friendly, service and sales personnel at BMW Stockport helpful and polite.

Service

Over-ran carrying out MoT - had to cancel dental appointment. Found damaged tyre, but not on outside / marked as described. Two hours to replace tyre and retest [just the new tyre] - had to cancel visit to cash and carry next door. Did not email ph

Service

Dealt with the issue when the car failed to start, however instead of taking ownership they referred me to the breakdown services. It would be a much better customer experience if Bmw Stockport taken this ownership.

Service

All my issues were sorted without issue. Andy Palmer was very professional and took the time to make sure everything that I asked for was considered and dealt with. I felt like a valued customer.

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Car delivered on time , clean and full explanation of work carried out.

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S/A

Service

From the moment you try to book your car in you get told they are too busy and somebody will ring you back and the result even an hour later no call so you have to ring them back and even when you ask for work to be done they need 2wk lead time.

Service

As above. Four fairly simple tasks. Handbrake sticking on, next morning after I picked up the car HANDBRAKE STUCK ON. Boot pull down cover will not catch so bouncing in the boot. SAID IT WAS REPAIRED AND STILL EXACTLY THE SAME. Plus two more tasks.

Service

Always a pleasure to visit this dealer but one person that stands out is Mark Stevenson a genuine credit to BMW and Williams group. He always goes the extra mile and more amazing.

Service

No problems. Very smooth

Service

I am at the stage with my car now that I can either pay the rest of the funds off or give it back and get a different car. I would have liked a call from one of the team to invite me in for a chat to discuss another deal.

Service

Long wait in the morning, seemed completely disorganized could not find my car details, was advised someone would contact me in the afternoon regarding service, no one did.Further wait in evening not enough characters to finish complaint.Video of ser

Service

The issue was resolved for the second time and hopefully i will not need to return

Service

Staff helpful, clean, good atmosphere. Staff clearly very busy but nothing they could do about it.

Service

For the same reasons above as the staff listen to you and are helpful.

Service

They were quick to get me in and perform an initial check to enusure me that my car was not about to stop working like it was telling me on the iDrive screen. After my appointment a couple of weeks later, the whole reprogramming seemed to have worked

Service

The staff are so accommodating in terms of your comfort. From providing refreshments, to arranging transport into Stockport centre while you wait, to sending you a video of how the car service went, when the service is completed. Superb service!

Service

Just all good.

Service

Able to book time and day and wait for work to be carried out as agreed - no issues

Service

From the point of booking through to the actual service I was informed as to what to expect regards process and costs.

Service

Because neither Williams nor BMW appear to know what the large red square with the letter D on it means. Surely somebody at BMW must be able to find out what the message means.

Service

As always a very smooth and efficient service from Williams Stockport, I was dealt with by two members of staff from the service team, both called Danny! Both were excellent demonstrating that nothing was too much trouble.

Service

I booked for the service 3 weeks in advance because I knew I would need a courtesy car, which I also booked at the time, namely, three weeks in advance. I was kelp waiting in the showroom for almost 2 hours in total.

Service

Despite being 10 minutes late (after closing) staff stayed to allow me to pick up my car.

Service

As above.

Service

The service from the lady in the showroom was excellent and a nice touch providing a taxi to the station. It was very diffiecult getting through on the telephone later on in the day. Having been promised that the vehicle would be cleaned it wasn't.

Service

The sales assistant Frank went above and beyond for us and make it whole experience feel very special.

Sales

It was a great experience overall, everyone was very friendly, the process went smoothly and everything was explained clearly.

Sales

Fantastic 1 on 1 customer experience

Sales

Our salesman Shahid was excellent, very helpful, not pushy, straight up and easy to deal with. Questions where answered very promptly via e-mail.

Sales

I dealt with a lady called Lesley Shaw, she was an absolute delight. It could not have gone any better.

Sales

Not picked the car up yet so cannot comment. But the salesman and the dealership seem excellent so far.

Sales

Everything delivered on time and with total ease.. Good feedback at each stage of the process..

Sales

They always know the answers

Sales

Darren at Williams Stockport was fabulous

Sales

Kept up to date with the latest news about the car by text and regular calls

Sales

Nick Harling frequently kept me up to date with the process on the cars arrival

Sales

Have used centre for years always reliable

Sales

100%, Nick Harling from start to finish has been a pleasure to deal with, from first visit to the showroom to picking the car up

Sales

Very easy, pleasant and enjoyable experience, I was kept up to date and had communication every single week whilst waiting for a 10 week delivery. When the car arrived it was exactly what I ordered and looked even better than anticipated.

Sales

Showroom is great and sales team went through key controls of the new car.

Sales

Great service

Sales

Frank Martone was excellent and kept us updated all the way through our experience.

Sales

I completed the finance application B4 the car was ready. I was surprised that the finance went live the same day-this wasn't explained to me. The salesperson became almost argumentative saying I should have asked. This isn't how you treat a customer

Sales

Sales staff very friendly they know their product well treated us very well.

Sales

Smooth and seamless process. Salesman was helpful & knowledgeable.

Sales

friendly staff and well informed handover

Sales

Good attitude from all staff. Very friendly and knowledgeable

Sales

Very happy with the process

Sales

Nigel and Rick were fantastic making the whole experience a pleasure. Month earlier I came in to view an X3 with no intention of wasting a salesman's time as I was not in a position to buy, but Nigel went out of his way to help, which was remembered

Sales

the new car salesman Shahid Shafi was excellent and knew exactly what I wanted and provided me with the best deal on offer.

Sales

The people at Williams Stockport were quite OK (though I do wonder if they could have tried harder to get information about the delay before delivery). I'd give them 4 (but not 5) stars. But overall there were problems as mentioned above.

Sales

Polite informative helpful

Sales

Always a good selection of vehicles, and made to feel valued.

Sales

My whole experience was amazing. James Carr at BMW Stockport is by far the best car salesman I have had the pleasure to deal with. He kept me informed throughout the whole process and any problems I did incur he dealt with straight away.

Sales

Great service from start to finish

Sales

All good

Sales

as above