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Service was carried out with satisfaction, engine oil but it was a cost I wasn't expecting and I have now found out there could be further charges to do with various services. Ie brakes
Couldn't have done more
I asked them to reset my Bluetooth and delete my phone from my car so that I can set it up as new. She said it would take an hour. But I got no call after that. Finally I called up at 5 only to be told my car was ready 2 hours back. I had to rush in.
coffee machine was out of order!!
I always feel confident Williams will look after my best interests and look at what they can do for the customer as against what they can do for themselves, Ellie and Andy in customer service assisted in reducing recent cost on the parts, appreciated
I asked for the car to be valeted after it was offered to me. When the car came back it hadn't been done. Having spent £600 I thought this was a big let down. I also had a few marks which i was told would be t cutted. They weren't
Service department procedures need tweaking I don't like writing negative reviews but have to be honest. Video a very good idea but he spoke far too fast to understand. Main issue was communication re pick up. They need to be more pro active.
The service I received from Williams was excellent, all the staff were friendly and helpful and the waiting area, with a choice of drinks and snacks, was very pleasant. It was the first time I have been to Williams and it is where I will go in future
CD player failed, but was promptly repaired.
Easy to book a service, complimentary lift to the station and the car is returned to me in exactly the manner I have learned to expect.
Car was serviced and completed on time as promised.
Very friendly efficient service
The work has always been done well.
Service costs are too high
All very nice people always willing to help
Waited too long for my car, the service had been done but no one informed me it was ready.
Had vehicle from new 12 months old. First service and my fault apparently I hadn't returned earlier to actually resolve a faulty wiper that somehow passed your pre delivery inspection without any rubber on it.
On time, loan car and kept informed
Very slick efficient service
Video footage and kept up to date with any issues
Great service, great people and really good coffee
No offer of any sort of compensation or anything after I broke down. No service package offered. I have really lost my confidence in this car and I feel the clutch is on its way out. I will be emailing a complaint in shortly.
This time it was the best time communication and feed back about car
I've dealt with the Williams Group over many years and have not been disappointed with the Stockport experience, in all areas.
You used to wash and Vacuum the car - disappointed you didn't this time ...
I can't find any fault in this department.
although i have to say i was slightly disappointed when i send in my car for the requested part exchange but not having a good car wash (which you usually do in the past)
Sarah was amazing!
Took all day for an mot
Williams forgot to register the vehicle in my name for 16 months. Also it came to light that the car was hammered by the previous owner and used 50% of its brakes in its first 8000 miles/10 months. Bad stock they're selling
First class attention and efficiency.
They did a thorough check and sent me an update video. Great friendly staff.
ease of communication,attention to possible faults on the car
I was called before the service as a reminder from BMW that my car was due in the next day and also asked if I required transport after drop off to get home. Great customer service from start to finish.
Competent an efficient
Didn't get notified or opportunity to put new windscreen wipers on even though they were worn out so replaced myself. Health check showed "Sensor rubbing on brake Disc". But advisor said if you haven't received a call then it would be ok? Didn't call
Didn't have a service this time but very impressed in the past.
excellent customer service and resolutuon of a BMW brand problem
Delighted that BMW do not have not overly complicated the process of arriving for a service.
Washer fluid not topped up
Task was done whilst I waited and the on-site
I required a new bulb for rear brake light. I'm 75 years of age and unable to fit it myself. I asked if someone could fit it for me. It took 15 mins and I was charged £37.76....£3.51 for the bulb and £27.96 for labour. Unbelievable!!!
You could not offer a diamond cut wheel refurb (curbed wheel) Considering they came with the car!
My vehicle was damaged.
Rubbish customer service experience & not going back there. Have advised others on the Bimmerpost forum of my poor experience.
I booked my car in on a fast track service. I dropped the car off at 10:30 as requested and was told the service world take 90 minutes. However, I didn't receive the car back until 1:30pm and as a result had to cancel a 1pm appointment I had made.
as per the above, initial appointment very poor. the second appointment was much better the person dealing with the enquiry seemed to pay more interest in my case and was much more helpful.
Chris the service advisor was brilliant at sorting out my faulty car
Amazing customer service
Very good service
The team were very clear and helpful. Every element of the service was completed as expected
Friendly, efficient, professional service
i was happy from start to finish from having my car taken away to finding the fault with it, i found the staff at the dealership very helpful too.
All the staff involved were very courteous and well presented.
The receptionist are very welcoming and the mechanics have an excellent attitude to your customers. I have found them to be very professional and take time to explain the work carried out by them.
Had to queue during booking in & collecting process.
The staff were very respectful, polite and very keen to make my visit relaxed and easy to copewith
Efficient and pleasant experience
Some staff there are absolutely brilliant and it was one of the reasons why my partner purchased her car from there also. Stuart Smith was the salesman for both our cars and he was really professional, friendly and gave great service.
First class service and customer care
Thanks to Ellie
Helpful & precise regarding the service.
Car was ready sooner than we had anticipated
Very satisfied indeed
Chris Condlife was very professional in his approach. Knows how to treat people well. Excellent personable skills.
It is clear to me that during the simple service a part was damaged and not spotted resulting in quite an extensive oil leakage. Both the cabin and car smelt of oil upon collection -smoke in cabin and engine
I was kept informed and the job was completed in a timely manner
Staff professional and polite, tried to find the fault. BMW assistance mechanic identified the fault as the crankshaft sensor, said it needed the garage to replace it. Dealership couldn't identify a code they needed for BMW to authorise the job.
Friendly and efficient , completed the job earlier than advised.
Well organised from booking in for service to collection of car after work completed
work undertaken as and when stated
I was not happy with the response regarding the front parking sensors. I was informed that the only way to engage the front sensors was to put the car in reverse gear. I subsequently reread the handbook to learn you had to activate the park assist.
Told a service was required, visual health check only on 10/6/19. Report shows MOT due on 1/5/19! (27 May 2020) and service due on 23/5/18 or in miles (not shown) Current and annual mileage not shown. Called twice to clarify no return call received
I was mis-charged for something that was covered under warranty and had to make three calls to get it attended to. BMWs are obviously for people who have time on there hands to chase such matters.
Did everything that I wanted and kept me informed the whole time
First rate service from all staff.
High standard with low cost and complete A to Z
Happy with work done but you do have a capacity problem. So many more BMW's on the road these days with no apparent increase in dealer network.
I was satisfied with the service of my car but not satisfied with the condition of my car when I got it back. Unfortunately when I got my car back from its recent service it had not been cleaned/valeted.
Never enough people on the service reception meaning a sometimes long wait to be attended to.
Service experience was good
My service visit was due to a previous failure by Williams BMW, and wasn't very well handled at all - I've come away from the experience very disappointed.
Ease of everything. Really liked the short video update by (Martin I think it was).
Very efficient kept me up to date
All aftercare quick and efficient
Service was great,
As above. Car ready before time dexpected.
When I arrived there was a queue. There was only two people booking in cars. There was a third person but he was walking around, he could have helped the other two. When the queue died down then he helped.
It is what I expected from Williams
On handover James Carr signed & ticked all the documents - I am sure I was supposed to read and acknowledge the points. At no time was I shown around the car, just told to look myself. The process seemed very rushed. I was duped into taking delivery
There was minor damage to my car on return to me.
See above it was the service centre experience I wasn't happy with
Very good service and brilliant quality
Andy made sure I was not waitingand served me himself. due to other service personnel already busy.
Very poor customer service. I was kept waiting for an unacceptably long time when collecting the car. The organisation of the queuing system was shambolic and needs attention.
Brilliant every time
Customer satisfaction is the ONLY goal at Williams Stockport! I've not been disappointed yet!
Again we are always treated very well indeed very professional staff.
As this was a repair I was happy with work on the back light. I was not happy with the return of car as it was not cleaned.
Booked in for two things. One new steering wheel and second fix the DAB radio. I waited a month for the DAB software fix to be available then another month for a courtesy car. My car goes in and the wrong steering wheel has been ordered. Have to ...
I am extremely satisfied. It was an exceptional experience, particularly as it resulted in the purchase of a vehicle I am very pleased with.
It's been nearly a year and my car still has the same problem
Although the car wasn't fixed and still has major software issues as well as engine light coming on, Danny understood the need to have the car brought back in and be looked at in depth
Time to wait for courtesy car availability
Friendly, mannersable, listen to your customers
Because the staff care about there customers.
Everything was organised to perfection
They are knowledgeable, helpful and pleasant to deal with.
Friendly and good knowledge of what is available
Sales man kept in touch, process was very quick.
Worked very hard to come up with a deal to fit my budget
Bright and clean friendly staff
Nick Harling provided me with excellent support during the purchase procedure and was very helpful whilst explaining the technology improvements on my new car.
As above, plus Nick who dealt with us, is a great salesman and kept with his updates even when there was no real change. If he said he would call, or update, then he did.
Flexible and helpful service.
A good knowledge of product
there delays and slight issues but all were dealt with professionally. James Vipond was brilliant and kept us informed at all times
In every department they make you feel important.
Wasn't fully set up when I collected, sat nav wasn't working. Went back and the BMW genius couldn't get it to work from a memory stick, luckily a technician had stayed late so he managed to sort it otherwise it would have been a 3rd trip
Was advised the new car had been scratched, but this was taken care of within the day of me collecting
Exceptional service provided by Nick Harling
As above, a delight to deal with everyone concerned in the purchase of my X3.
Delivery dates kept being pushed forward then brought back. Didn't really know where I was up to.
I've been back 3 times
I am a former Mercedes client of some years standing but the friendly, knowledgeable and entirely professional attitude of the sales executive, James Carr, convinced me to buy when I had not intended to do so