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Friendly staff, kept me updated, easy to book and arrange
Everything as it should be
Easy to sort MOT and Service and book a suitable time and date, easy drop off, pick up, payment and telephone communication whilst car in for works. Good Covid-19 procedures in place felt safe and secure whilst onsite.
The whole service process was excellent
Drop off and collection very easy and Covid secure
The contact person Emma was very helpful and the map update issue was sorted out quickly.
Everything carried out as one would expect
From start to finish very easy safe process
No fuss and quick service
Problem was fixed quickly
Rectified the problem and kept me updated.
Courtesy car was clean and Covid compliant. My car was cleaned on return. Lovely treat.
It's always a very good experience with William's. I always feel like I'm a valued customer. Also, I look forward to the day when we can have pastries again while waiting for your car.
Everything was explained and made clear
happy with quality
Fixed the fault, quick and simple.
Carried out MOT and service promptly
staff thoughtful and caring throughout
Service advisor was friendly and helpful
excellent. I was sent a video of the car with full explanation of the car's condition and what was needed to be done.
Everything was very well organised. Reg number and name taken as you go in. Social distancing in place. Your own dedicated service person. Being greeted by name.
Pleasant and helpful staff.
Staff are always happy to help , but we have been loyal customers for 7 years now
all went well
It was a pleasant area to sit and wait in.
The work was thorough and timely. All the stages were communicated clearly
Received a phone call from the service department telling me that the service was completed. paid on arrival picked up my car and thanks to Julia Brierley for her attention.
Service was completed quickly and slightly cheaper than quoted initially
Everything completed quickly while I waited for the service to be carried out.
Chris was friendly and helpful. Cleared up confusion on service (leasing company said I needed it, he clarified I didn't) and this saved me money, a lot of other companies wouldn't do that.
Mr Raw was exemplary in his professionalism, empathy, keeping good to his promises and ensuring I was informed throughout
Same as above
No problems whatsoever!
The staff are always very friendly and helpful
Online booking was for oil service only however service sheet was for oil service and microfilter. This was not needed as interim change. Was changed without issue however I also mentioned this in the call from the service department.
Staff are always very friendly and helpful.
Even during these difficult times the service and care at BMW Stockport was fantastic and very well organised and professional.
All fine, kept in touch throughout service.
Everything was perfect.
The breakdown and vehicle repair was handled in a very professional manor by Williams BMW. The communication from the Service Centre was excellent and Ellie gave clear and accurate information regarding the repair timeline and loan cars.
Went to great trouble to locate a car of right specifications and kept up updated on the battery problem delays.
Always welcoming, very helpful and very informative. Collection was very smooth and handled great considering the current situation aswel with the pandemic. The car is brilliant.
Kept me informed all the way through the sale process
Great service considering COVID Restrictions
Very satisfied with Salesman (Frank Martone), regular up-dates and communications about vehicle and very happy with Covid safe measures that were put in place and explained to me when collecting vehicle.
Treated well and the sales guy was very professional.
Happy with outcome of sales process
Exceptional experience. This is the second time dealing with Frank and would recommend him to anyone.
Frank was extremely helpful and friendly and made the whole experience an easy and enjoyable one
Good experience with the salesman when ordering the car. I was kept up to date with the updates on E mail. Unfortunately I picked the car up during the November lockdown so it was a brief experience however it was handled well in the circumstances.
Staff excellent Special thanks to Nick Harling and James Carr I would have liked to get a cheaper deal, but over all I am happy
Francesco Martone was very professional and informative when asked questions especially helped with our other car- due to covid so delivery of our new car was delayed. Thought he went the extra mile also considering he'd just had an operation.
Salesman was very helpful and informative
Fantastic customer service as always.
Nick and the team at Williams we're always accommodating and helped in every way possible during a global pandemic.
A pleasure to deal with - friendly, efficient, helpful, open and they gave me a great deal. They couldn't have made the paperwork/finance process easier, and I genuinely enjoyed my correspondence with Nick Harling by phone and email.
Lovely service from the sales rep and up to date contact at all times.