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Booked in for two things. One new steering wheel and second fix the DAB radio. I waited a month for the DAB software fix to be available then another month for a courtesy car. My car goes in and the wrong steering wheel has been ordered. Have to ...
I am extremely satisfied. It was an exceptional experience, particularly as it resulted in the purchase of a vehicle I am very pleased with.
Although the car wasn't fixed and still has major software issues as well as engine light coming on, Danny understood the need to have the car brought back in and be looked at in depth
It's been nearly a year and my car still has the same problem
Time to wait for courtesy car availability
Friendly, mannersable, listen to your customers
Because the staff care about there customers.
They are knowledgeable, helpful and pleasant to deal with.
Everything was organised to perfection
I had a very pleasant couple of hours, also enjoyed looking at your new range, although I really love my own car
Dealt with efficiently and politely Very professional staff Lovely clean showroom and workshop Get the impression staff enjoy working there
A phone call to check how I was getting on with the car and advice when the speakers had gone on the driver side door.
Efficient and professional
having visited 3 times over the past year, service is average at best - for multiple reasons not enough space in this box to go in to. Only saving grace is the new service manager who phoned me yesterday and went out of way to resolve problem.
I booked in to get an annoying rattle fixed. I got my car back, still rattling, unwashed and my radio was retuned and on almost max volume...? Not sure how a test drive would be helped by that. I have ended up fixing the rattle myself
I had some warranty issues to be investigated, including squeeling brakes. The technician decided there was no fault found. My wheels were NOT removed from my vehicle and I am confident my brakes were not checked adequately. Brakes still noisy
Extremely good staff.
It would have been 5 stars but the car valet after the service was disappointing. The wheels weren't cleaned properly.
The job not been done properly
Very pleasant staff quick service
Main reason why its a little low is because I was told the car would be washed and vacuumed as has always been the case when I have taken previous cars to Williams Bolton. On this occasion the clean had not taken place.
Absolute shambles service advisors dont have a clue what they are doing. I dont think there is an idrive speacialist in the service team. If one takes the car to a BMW dealership then expects everything to be fixed and if they cant do then say it
Communication was poor. I had to keep chasing up and phone calls were not returned. I have had issues with poor service both times I have used this dealership.
Seat is being replaced and badge already replaced on the day
The lady that dealt with us at Williams Stockport was exceptionally helpful. I think her name was Laura She went above and beyond.
Welcoming helpful at all times. Able to browse the showroom without pressure from sales staff but are always available to help with queries. It was good to be welcomed by Paul. Service staff are great and clear with process, Sofia was great!
The service consultant Sharon who booked my car in for it's MOT and additional work was professional, friendly and the service I recieved from her was excellent. It is just a shame that the aftercare was poor.
See 1 above. The initial attitude of the Service Department concerning the sunroof repair was 'YOU MUST HAVE DAMAGED THE GASKET, SO YOU MUST PAY'. However, replacement of the Head Unit/software and the Sunroof gasket were carried out well.
BMW online pricing not auto matched at dealers and upselling trends ruin an otherwise good service. One improvement would be BETTER PARKING FACILITIES REQUIRED.
Had to wait booking car in and collecting car. Very busy due to recalls I was told. Car not cleaned.
Customer service was very good, however parking at Williams in Stockport is a nightmare.
very satisfied thanks, Ms. Sofia Khan was exceptionally helpful from the initial meeting, though the day and also once I had collected my car.
Book the car in for a heater fault to be fixed well over a month in advance , on the only day I could have off work, told it was fixed ,get the car home and same problem . Now going back in , but not till the end of may. Don't really expect this bmw
Less than 2 weeks on the car system told me that the tyre pressures were low. In pumping up the pressure one of the tyre valves was damaged beyond repair. I think it is unacceptable that the tyre pressures are not checked at servicing.
Expensive transport from and to service centre
Contd.It was a new BMW-of 2014,mainly driven by my wife,mileage was @20,000 Anyway your showroom failed to return the car until next Tuesday. I couldn't even postpone the service as I was told it was already been done. In total I had to pay @£1200.
BMW not only replaced my brake fluid but, also checked my car for other problems.
Sharon was great. Did what she said and kept in touch.
I think you are playing silly games!!!
Very helpful staff and good service.
I was told they will call me about the defect and they never did Problem has stiff to be solved
Had a long wait to book car in when dropped off and there was a big queue behind me too
Sent written complaint to service manager. Logbook wasn't stamped. Charged for faulty number plate fixing supplied by this dealer when I bought the car 10 months previously. Other issues raised not addressed.
The staff were extremely friendly and helped me in every way
As detailed in answer to question 4. In addition to this, when getting the squeaky breaks checked for the first time I reported an intermittent fault with cruise control and speed limiter failure and not called back when advised.
The servicing is always good when you finally get to talk to someone.
Service was fine as was the amount of time me taken, my car wasn't valeted even though requested.
The car was not serviced
Excellent, informed at all stages of the service, very professional.
On arrival to leave my car I had to wait in a long queue waiting to be attended to, only two service reps in attendance at a peak time.When collecting my car I had to wait half an while you found the keys to the car blocking me in.
Overall, I am very satisfied with the service experience in terms of making the arrangements and the actual work carried out on my vehicle. However, in the two days after my visit, two telephone messages, left for the service section were unanswered.
Good customer service
No problems with the car. My only complaint would be that the drivers seat was in a very different position from the way it was when the car was handed in.
Cannot find any fault in the service provided
Same reason as above really I booked a month in advance and still no car available to go about my business on that day so had to reschedule important appointments
Sofia and Craig at Williams Stockport provided a faultless service
Waiting area is quite reasonable with drink and snacks Quite area to sit down and read
Extremely helpful staff
Car was washed and cleaned-thank you
Poor attitude of staff.
Took car in for service. Don't think service was actually performed. Car wasn't washed or vacuumed. The engine oil was not changed.
it would have been nice to speak to the person who had done the work
Long queue of people waiting to drop keys off, and not enough staff to deal with the queue. Slow service, but friendly and polite.
I had to call to find out if the car was ready.
Very good service was very quick aswell
Excellent customer service, even replaced missing tyre valve cap and white screw covers for registration plate, attention to detail 10\10
Upon 1st visit the assistant said they didn't have my booking for a £1k oil service on my M3 even though I had specially booked it in and they found my call record to prove I did acll and book. I was turned away for another two weeks.
Very helpful and understanding when problem with the bank
BMW keep sending me an e-mail to complete a survey and want me to phone them to cancel it.Annoying!!!!!!!
the repair was completed as expected but I was told my car would be washed and cleaned. however, this wasn't the case even after I arrived later than the time I initially told the staff I would pick up my car.
I am very satisfied with the service I received so far. I had slight teething problem with my car, and though after being checked and no problem identified, the problem persisted. Your staff is trying to find a solution to the problem.
Fast efficient very reliable service, from booking to collection.
I've lost count of the number of times I've been into this dealership to try to buy a car, always ignored. On this occasion Sofia Khan provided excellent service & support, but she is the except to the rule.
see above. The apology came in the form of having my car valeted next time. What a joke. So I can come in on another occasion and wait around another hour for the job that should have been done to be completed.
Quick, good value for money and even fixed a squeak at very short notice
Checked car in and was informed I would be sent details and informed when ready to collect, I was told the car would be valeted after the service. I arrived 5.30pm approx the car was not in the bay and & not been valeted as promised. All ok otherwise
Car returned on-time, clean, and the work which was to be done was done.
Received phone call to say car ready for collection Stopped working and got train to stockport Was told car hadn't been washed would I like to wait - said yes Then told it had not passed the MOT - Wasted time I didn't have the day before my holiday.
When I went to collect the car it was not in the bay I had been told it was - went back in - no-one was helping me until a salesman came to my rescue and eventually went to retrieve my car from around the back!
Only negative was parking. Otherwise experience was great
The dealership was packed with cars far beyond its capacity. Cars abandoned everywhere. I watched the mechanic trying to take my car to the service bay, he attempted the maneuver three times before giving up, driving out of the dealership and back in
Excellent service from staff and pleasant reception but parking is a nightmare. Urgently needs additional customer parking.
No ownership of issues. No one wants to sort out my issue regarding the rental vehicle that I am being asked to pay part cost of. The way the warranty issue was handled was terrible. I am still having issues with the rental car with Enterprise
Mark was very easy to deal with. It's my 4th mini just off mark
Very knowledgeable staff and easy to talk too. explained things so a lay person could understand completely.
The level of customer service from Sofia was excellent.
Cleaning of the car after service was not great The service was excellent, but hovering of the car was not great
Service experience is great, parking is a bit of a nightmare. Signage could be clearer as to which way the traffic in the dealership should go.
VERY SATISFIED WITH THE SERVICE PROVIDED
The sales and after sales personnel at Williams are 1st class. There is never any pressure to buy and nothing is to much trouble.
Following the drivetrain fault warning, I arrived at Williams Stockport without an appointment about 4pm and despite the late hour, they made every effort immediately to identify the problem and repair it without delay.
Never bothered to quote for replacing my tyres despite the report
Used both Manchester and recently Stockport for over 5 years and have no reason to complain about the service.
See above. Prompt collection and kept informed of progress.
I stated I was in a hurry when I came to pick up my car and although told it was 5mins turned out to be 30
Excellent service, kept me informed with the service being carried out within the requested time period.
Service manager also denied receiving a call (message) from reception and failed to return my calls. I've made my feelings known to colleagues, with the first one responding by removing his winter tyres from storage and going elsewhere for service.
I stated an 08.30 start for a waiting appointment for a 90 minutes first service. I am a driving instructor and needed the car promptly as I had a lesson at 11.00am. At 09,00 I was asked where my car was parked! I didn't get my car back until 10.51.
See above. Sane happened for the return of the car. Calling me in the USA when you had my wife's details to contact her. Unimpressed.
All work carried out as expected and explained, within the forecast time scale
I was told and it was on my report that there was a knocking on my engine during startup, but when I rang to check I was told it was not my car and the information had been put on wrong report ?
Car in for service---needed new front tyre requested what the price would be--Told that the person that dealt with tyres was at lunch--would ring me back with price----no return call-I rang again the following day was told by reception the person
Extremely poor customer service I need more characters to explain the episode.
Sofia Khan. Is all I really need to say, she was the best service advisor I've ever come across
There's always a long wait at the service desks. On the original date planned, I arrived to be told that the piece of equipment needed to carry out the inspection (a borescope of some sort) had broken, so had to rearrange for another day.
Due to current limited mobility and no courtesy car available, I requested collect and deliver service for car repair, not available however for several weeks so had to make two arduous journeys over 48hrs to get the job done.
When I booked the car in I was informed that I would be contacted to inform me that it was ready and plan was to have it ready by 4pm. At 4.10 having not heard from BMW I rang for an update, to be informed that it was ready - rush hour traffic
Fully informed throughout the service during and after.
Professional. Knowledgeable. Trust.
Very quick and efficient service and very polite staff
It was painless I was updated regularly by Mathew Ebbrell
The sales assistant Frank went above and beyond for us and make it whole experience feel very special.
It was a great experience overall, everyone was very friendly, the process went smoothly and everything was explained clearly.
Fantastic 1 on 1 customer experience
Our salesman Shahid was excellent, very helpful, not pushy, straight up and easy to deal with. Questions where answered very promptly via e-mail.
I dealt with a lady called Lesley Shaw, she was an absolute delight. It could not have gone any better.
Not picked the car up yet so cannot comment. But the salesman and the dealership seem excellent so far.
Everything delivered on time and with total ease.. Good feedback at each stage of the process..
They always know the answers
Nick Harling frequently kept me up to date with the process on the cars arrival
Kept up to date with the latest news about the car by text and regular calls
Darren at Williams Stockport was fabulous
Have used centre for years always reliable
100%, Nick Harling from start to finish has been a pleasure to deal with, from first visit to the showroom to picking the car up
Very easy, pleasant and enjoyable experience, I was kept up to date and had communication every single week whilst waiting for a 10 week delivery. When the car arrived it was exactly what I ordered and looked even better than anticipated.
Showroom is great and sales team went through key controls of the new car.
Frank Martone was excellent and kept us updated all the way through our experience.
I completed the finance application B4 the car was ready. I was surprised that the finance went live the same day-this wasn't explained to me. The salesperson became almost argumentative saying I should have asked. This isn't how you treat a customer
Sales staff very friendly they know their product well treated us very well.
Smooth and seamless process. Salesman was helpful & knowledgeable.