Clean and tidy location, helpful and all around professional service received at Williams Stockport

service costs very high and Williams, like others, is falling into the habit of pointing out other work to be done, even when not essential. Seems like touting for business

good communication, efficient service within timescale given

Door to door service. Very much appreciated. Pleased with the results of the service and the friendliness of the staff.

When collecting the car, I wasn't greeted even though the service manager was the same person who greeted me in the morning, also no comments or feedback about faults or asks for the service

Sharon and Julia were very helpful

Great service from them. Dealt with promptly and efficiently.

The service advisor was excellent. He took matters into his care and attention and dealt with the issue of non availability of parts which split my service into two stages very professionally. The Service manager was great too.

Great support from dealership

My Experience at Williams Stockport has always been good but not this time. I booked my service online when there was a 25% off offer. I called the Williams the next day to confirm that when I get my service I will be eligible for 25% off.

Fantastic dealership

The staff were very helpful, caring and polite.

Car not returned between 10.30-11.30 Had to ring up and ask for it back Work not completed

Job completed on time

Customer service was excellent

The previous visit had been a nightmare so I was dreading returning and considered going elsewhere. However, this visit was good from start to finish. everything happened as it should have and I was kept informed throughout the experience

Pleasant lasy greeted us told us what time it would be done it was done before that time kept us informed

Committed professionalism

Efficient communication

As always a great and professional service and attention to detail

Work completed within time advised to the standard expected

You were very efficient.

The appointments are always to my dates and there is always the option to have my car picked up and delivered back to me

Excellent service, helpful team!

Service was very good, car dropped off and picked up with no waiting around. Work carried out, explained and cleaned inside and out.

Service advisor gave clear information about the work to be done. I had the while waiting option and I could access work emails /have a nice coffee

very pleased to the quality of your staff - Ellie (?) at Stockport was very good in making the day go so quickly

The time it took to get resolved was too long

There was a minor recall on the car dealt with whilst I waited

I have used Williams for years and always got very good service.

Service was booked in as a waiting service and was completed in the 90 min slot!

Everything went according to plan i.e. Collection & Delivery

I feel this Winter check is very very important for me making sure I'm safe motoring in the bad weather. I was grateful that everything which was done was explained fully to me.

prompt & pleasant assistance

The customer service is always excellent and the recent end-of-warranty service was good. I was kept informed as to progress and having raised a question about sat nav updates, a free update was done for me as my car isn't quite 3 years old.

everything was explained to us and we were kept informed while we waited

Excellent staff and service

Faultless service, excellent service advisor.

Had my car pick up at the right time.

Because the technician Mike updated my navigation without asking

Andy Palmer in BMW/mini service is great. Consistent performer, great with the customers and deserves a pay increase!

Service was much better than at Williams Bolton.

Fantastic svs as always at Williams stockport

Easy to book a service but after requesting a quote no-one got back to me. I didn't receive my quote until the day of my service.

From parking my car at Stockport to speaking with the lovely Sophia on service reception, I honestly do not think I could have had a better experience at any other dealership in the UK.

On the whole really good However I was advised my car could do with 1 litre of ad blue adding and afterwards was a bit puzzled why it was not just done

Great service slightly marred by effort needed to book appointment

Please refer to answer above.

The service was terrible from start to finish, I brought my car to a specialist to be fixed. It wasn't fixed yet I was sent away with it unsafe to drive and it broke down, again. Over a month of back and forth, not to mention huge bills for nothing.

As 1 plus very good facilities at modern showroom

No vehicle check video or car valet, after spending over £800.00

I found the pricing very good for a prestige brand.

Neither of the two issues were resolved and there was no follow up

Helpful, welcoming staff. Explain things clearly

All good apart from above

Ellie was the young lady that booked my vehicle in for its first service a lovely pleasant person who did all the necessary work to make my visit easy and relaxing experience.

I booked a while you wait appointment for an MOT which makes getting it done very convenient. The service lady who dealt with me was very helpful and the job was completed quickly and the car returned in washed and cleaned inside which I really appre

Because of how Sofia looked after me

I can spend the whole day there...love the place, hospitality, cars, etc

Would have awarded 5 stars but because not ready and unwashed.

I wanted to purchase a service plan that was no longer available. Because I hadn't been told it was no longer available when I inquired about service plans,BMW honoured my request and sold me a service plan no longer

For a simple ad blue change, no car wash and a booked time, it took over an hour to do a 5minute job!

A good experience overall. Just more expensive than I would have liked.

As above + my car was looked after, the work was completed at the promised time and the car cleaned.

Software update applied which also fixed an annoying bug.

The issue was resolved on time and there was constant communication from staff during the process.

Everything explained extremely clearly.

Good communication

Helpful staff

Service was good but lost 2 days pay having the car back in for the erg valve problem

The service was carried out to a very high standard with video playback to support the work.

Car was not cleaned very well at all. Outside was patchy and inside wasn't touched as they said vacuum was broken. That shouldn't have prevented seats being wiped or surfaces cleaned

Long wait for courtesy car, but good prompt service on the day.

You would expect BMW to be clear and honest with their customers. I should have been made aware of the refurbishments to the vehicle before I bought it.

Car was not valeted as mentioned it would be

The location is not that convenient for me so I lose a lot of time getting there and back. The experience at the centre was fine and the contribution to the taxi was welcome but to get there and back added £35 to the cost of the experience.

All went perfectly to Plan

The staff are the difference... the right attitude from every member of staff we spoke with.

Good service.

Friendly and helpful service from Sophia. Straight forward MOT and honest advice on what needs doing. I've tried a few BMW dealerships and this one is the best. One star deducted as car was not washed and vaccumed as usual otherwise 5 stars.

Efficient

Good communication and prompt service.

Prompt well informed employees

work done as intented , service video was a nice touch

Could not fault anything from start to finish

Fantastic service in trying to resolve the many issues on my vehicle.

When I bought the vehicle I asked for full service and MOT - it was done and no faults found, the vehicle then got recalled and Iv only done 2300 miles in it and the brake pads have 6mm left and tyres near wear limit going to cost me a grand

This time it was a five star service at BMW, not only they did the recall part along with the service, they identified a faulty exhaust valve and replaced that. The car drives like a dream now, thanks a lot.

It was a "while you wait" booking but the actual wait was longer than I expected. However, I remain very satisfied, overall.

Courteous and efficient, what more can one ask?

Because you dealt with the problem efficiently

They did everything they said they would do to tge letter.

Received a video telling me what was wrong with my vehicle. That's about as good as it got. Took another 3 hours to re-MOT for a missing wheel nut. Constantly had to chase for answers and it was very clear that there is a lack of communication.

Good friendly service

Charging for a review of a fault caused by poor build quality just outside of warranty and failure to reset service reminder.

Friendly and efficient

Yet again last visit for end of warranty check was positive but as a bmw owner for years if it wasnt for me to just prefer bmw car rather than any other one i wouldnt recommend bmw to anyone and its because of the service once you bmw owner

Sofia on service desk was excellent and a credit to you. Your management less so.

The work was carried out quickly and I had my car returned the same day. Communications was good and I was kept up to date on progress.

This was a scheduled service, which, according to the booking, included a wash and vacuum. Neither was carried out.

Service done on time and well. One very irritating habit is mechanics always move seat and NEVER return it to its original position

Everything was explained explained to me and went smoothly.

They always listen to your comments and inform you of any actions they have taken.

No issues, I was kept up to date with progress and the repair was carried out perfectly.

My car needed a new tyre but Williams said they didn't have one.

Dropped car offf at 8.15 and agreed it would be ready no later than 4, any problems would be relayed to us . Arrived to collect just before 4 , car still being worked on in workshop , handed back at 4.25 . Thought the car got a wash and hoover ?

I loved how my needs were looked after from the minute i got in. I was at the show room at 8am and i was asked if i needed a drink or to connect to the wifi. Also if i needed a taxi to the train station. I liked how one person was my sole contact.

Prompt courteous service.

Reset service indicator in correctly for next service.

they cannot diagnose the problems. The first was the tyres uneven worn and very loud tyre noise in April 2019 and coolant leaking in October. after checking they concluded everything are normal. I have get them fixed with other tyre fitter.

Every member of staff i spoke to were very helpful/experienced in their own personnel fields. Be it Mathew on sales, Rick on the finance or Jan on the tech side. Dawn from MINI came over too and was helpful and put a smile on mine and my sons face.

Because l was really looking forward to receiving my car

Frank Martone made the process simple, listened to my needs, understood the type of car and financial package required and built an offer around that.

customer service was great

Williams Stockport is the perfect place to purchase a new bmw. The sales contact Eser has been outstanding throughout my purchase

The salesman James Carr was exemplary....a joy to deal with

Everything was explained and it felt really special.

Your sales rep James Carr was very attentive to the needs of the car I needed for a large family

Sales personnel outstanding service I have owned Mercedes in the past but BMW service standards are much better tailored to suit each customer outstanding service very happy

Very well looked after and the process was made very simple for me to complete.

My salesman was excellent overcoming the obstacles presented by the electronic process.

Williams BMW Stockport , new car sales executive Nick Kirkham was very helpful and professional through the whole process with the motabilty car

Had to return the car twice within 24 hrs for faulty battery 1 I was lent a replacement.

Have dealt with Nigel Kirkham for my 3 BMWs and he is extremely helpful and knowledgeable

Excellent sale representative

No issues everything went smoothly