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As 1 plus very good facilities at modern showroom
No vehicle check video or car valet, after spending over £800.00
Neither of the two issues were resolved and there was no follow up
I found the pricing very good for a prestige brand.
Helpful, welcoming staff. Explain things clearly
I booked a while you wait appointment for an MOT which makes getting it done very convenient. The service lady who dealt with me was very helpful and the job was completed quickly and the car returned in washed and cleaned inside which I really appre
Ellie was the young lady that booked my vehicle in for its first service a lovely pleasant person who did all the necessary work to make my visit easy and relaxing experience.
All good apart from above
I can spend the whole day there...love the place, hospitality, cars, etc
Because of how Sofia looked after me
I wanted to purchase a service plan that was no longer available. Because I hadn't been told it was no longer available when I inquired about service plans,BMW honoured my request and sold me a service plan no longer
The issue was resolved on time and there was constant communication from staff during the process.
Software update applied which also fixed an annoying bug.
A good experience overall. Just more expensive than I would have liked.
For a simple ad blue change, no car wash and a booked time, it took over an hour to do a 5minute job!
Everything explained extremely clearly.
The service was carried out to a very high standard with video playback to support the work.
Long wait for courtesy car, but good prompt service on the day.
Service was good but lost 2 days pay having the car back in for the erg valve problem
Car was not cleaned very well at all. Outside was patchy and inside wasn't touched as they said vacuum was broken. That shouldn't have prevented seats being wiped or surfaces cleaned
You would expect BMW to be clear and honest with their customers. I should have been made aware of the refurbishments to the vehicle before I bought it.
Car was not valeted as mentioned it would be
The staff are the difference... the right attitude from every member of staff we spoke with.
All went perfectly to Plan
The location is not that convenient for me so I lose a lot of time getting there and back. The experience at the centre was fine and the contribution to the taxi was welcome but to get there and back added £35 to the cost of the experience.
Friendly and helpful service from Sophia. Straight forward MOT and honest advice on what needs doing. I've tried a few BMW dealerships and this one is the best. One star deducted as car was not washed and vaccumed as usual otherwise 5 stars.
Prompt well informed employees
Good communication and prompt service.
work done as intented , service video was a nice touch
Could not fault anything from start to finish
It was a "while you wait" booking but the actual wait was longer than I expected. However, I remain very satisfied, overall.
When I bought the vehicle I asked for full service and MOT - it was done and no faults found, the vehicle then got recalled and Iv only done 2300 miles in it and the brake pads have 6mm left and tyres near wear limit going to cost me a grand
This time it was a five star service at BMW, not only they did the recall part along with the service, they identified a faulty exhaust valve and replaced that. The car drives like a dream now, thanks a lot.
Fantastic service in trying to resolve the many issues on my vehicle.
Courteous and efficient, what more can one ask?
Because you dealt with the problem efficiently
Received a video telling me what was wrong with my vehicle. That's about as good as it got. Took another 3 hours to re-MOT for a missing wheel nut. Constantly had to chase for answers and it was very clear that there is a lack of communication.
They did everything they said they would do to tge letter.
Charging for a review of a fault caused by poor build quality just outside of warranty and failure to reset service reminder.
Good friendly service
Friendly and efficient
The work was carried out quickly and I had my car returned the same day. Communications was good and I was kept up to date on progress.
Yet again last visit for end of warranty check was positive but as a bmw owner for years if it wasnt for me to just prefer bmw car rather than any other one i wouldnt recommend bmw to anyone and its because of the service once you bmw owner
Sofia on service desk was excellent and a credit to you. Your management less so.
Everything was explained explained to me and went smoothly.
No issues, I was kept up to date with progress and the repair was carried out perfectly.
Service done on time and well. One very irritating habit is mechanics always move seat and NEVER return it to its original position
Dropped car offf at 8.15 and agreed it would be ready no later than 4, any problems would be relayed to us . Arrived to collect just before 4 , car still being worked on in workshop , handed back at 4.25 . Thought the car got a wash and hoover ?
They always listen to your comments and inform you of any actions they have taken.
My car needed a new tyre but Williams said they didn't have one.
This was a scheduled service, which, according to the booking, included a wash and vacuum. Neither was carried out.
I loved how my needs were looked after from the minute i got in. I was at the show room at 8am and i was asked if i needed a drink or to connect to the wifi. Also if i needed a taxi to the train station. I liked how one person was my sole contact.
Prompt courteous service.
Reset service indicator in correctly for next service.
they cannot diagnose the problems. The first was the tyres uneven worn and very loud tyre noise in April 2019 and coolant leaking in October. after checking they concluded everything are normal. I have get them fixed with other tyre fitter.
Can't find fault with the service.
Everything is made very easy, quick turn around of my car and was ready to pick up only a few hours after drop off.
The service was booked online but totally misleading as it doesn't advise a true requirement. Ended up £300 more than anticipated
Clear description given.
Took time off work for a fault fix however a full day to sort out a leak in the boot ( which I gather is a known problem ) is a bit inconvenient....a morning or afternoon slot for a small, non mechanical repair would be better.
Standard service but took longer than I was advised. Also very annoying that 2 days after the service, the Ad Blue warning light came on. Surely as part of a £300+ service you could at least check level and top up!
Always greeted and made to feel welcome, nothing is too much trouble.
Excellent service. Things done when they were supposed to be and no pressure of the
Slightly annoying that the service handbook had not been updated by the engineer.
Woman who served me was helpful and friendly. Refreshments while you wait with nice toilets. Offered a lift to or from station.
my car was booked in for a service. There was a warning light on the dash showing a car on a hoist. I had booked collection and delivery. When my car was returned the warning light was still on. No-one spoke to me about it.
From telephoning to make an appointment to receiving my car back I had no issues with the service I received.
My only criticism was the time that was taken I'd been told 2 hrs but was nearer 4 hours. By the time it was ready to be picked up most of the staff had gone Home. The lad who dealt with me was so kind he helped me find my car and i wrote in to thank
Did what they say they would...although I think the cost was high for an oil and pollen filter service after only completing 10k miles
good all round service
Service carried out without problems and care came back valeted. It was very helpful to be able to use the seating / desk area provided to work whilst waiting for the care - will do the same thing next time.
Customer service (desk) has improved, had real poor service in previous years with a Mr Dan Collins who NEVER returned any calls and wes hopeless. My last two occasions have been with Nouvella which I find very good and communicates exceptionally wel
As above - poor service in general.
The repair work to the computer was completed within the inspection price. You could have quite easily charged more but did not.!??
Sofia Khan was excellent, very professional and helpful.
Chris The guy who looked after me was excellent in every way
Really nice experience
All though nobody told me what had been done to my vehicle the problem seems to have been rectified
Service booked in to suit me and pick also. Always offered a drink and help with transport
Took the time to explain everything about the car and the financing options - nothing was too much trouble. Really good customer experience.
I always feel so well looked after and like I'm in the best hands when I come into Williams in Stockport. Nothing is too much trouble. Frank from new car sales is a superstar and has looked after me from day one. And Rick too!
Poor customer service Poor communication And one of my pipes running coolant was attached but the clip not being put on right (near to the egr valve) which could have caused serious further issue. Overall a embarrassing experience
Polite and helpful service reception when making an appointment. Fast lane service was completed ahead of the estimated time. You have a nice waiting area with good coffee.
Worked like a dream this service.
The service I received was excellent.
On e booked in the work was carried out efficiently
As my car was 12 years old, they could not help me with the replacement of the DSC unit without having to pay £2350
I was particularly impressed with the technician that worked on my car, it was necessary to have a conversation over a potential front suspension defect. I am a profession engineer and was satisfied with his assessment and feedback.
I had a full service and from booking the car in with Emma and being looked after by Sharon everything went very smoothly.
You get a warm welcome and a professional friendly service at Williams of Stockport.
refer to the above
A fault on my 6 series was intermittent and occurred when I was on a long journey. I called Williams Stockport, explained the situation and they moved things around to get the car in immediately. The fault was subsequently diagnosed/repaired
Like the short video from the technician working on my car.
A 5star speaks for itself
Wasn't informed that the car was ready until I rang @ 5 , the car had been there since 10. It wasn't valeted & when asked why ? there had been an issue with washer ?
Great service, polite and better quote than Halliwell Jones.
client centred approach
Once the sale was done any problems were passed on to service but no one wanted to acknowledge my car had faulty wiring for the speakers. Which I paid a premium for.
Did what you had to do
Service staff helpful and attentive.
My car had bodywork damage when it went in for service, and the health check was marked accordingly, but I wasn't advised that a quote could be provided without visiting the body shop, until i collected the car when it was too late. All else ok.
It was an mot, took far too long, there is an mot viewing area two hours after leaving the viewing area...
Because the staff where most helpful
Timely and efficient repairs
All my queries were answered
The staff didnt know what was going on with my car.
Very easy process from start to finish, car was even cleaned to a good standard!
Service personnel very professional, had a courteous manner, and carried out to a high standard.
My spare was stolen when we were burgled, i was booked in and the spare key blocked from starting the car within a couple of hours
The professional, polite and friendly lady named Novella Barzey was my Service Advisor, she was very calm and made my visit stress free. I received sound advice from her which gave me full peace of mind I was in good hands.
Answered my questions
Very friendly staff whilst remaining professional. Always get looked after very well
As always with Williams BMW Stockport, they are customer focused. Novella Barzey the Service Advisor was very professional and personable, she informed me of the progress and kept her promise of updating me of when my car would be ready. Excellent!
Kept well informed
Always made to feel a valued customer
Comfortable waiting area and kept upto date on work
Sales personnel outstanding service I have owned Mercedes in the past but BMW service standards are much better tailored to suit each customer outstanding service very happy
Very well looked after and the process was made very simple for me to complete.
My salesman was excellent overcoming the obstacles presented by the electronic process.
Williams BMW Stockport , new car sales executive Nick Kirkham was very helpful and professional through the whole process with the motabilty car
Had to return the car twice within 24 hrs for faulty battery 1 I was lent a replacement.
Have dealt with Nigel Kirkham for my 3 BMWs and he is extremely helpful and knowledgeable
Excellent sale representative
No issues everything went smoothly
Very happy just slight delay on car which was a shame
All members of team were helpful and informative. At no time did I feel under pressure
Had a fantastic sales experience with Nick Harling right from quotation all way to delivery
James Carr was very helpful and, above all, communicative. He always called when he said he would and called back when I asked him to.
kept upto date re manufacture and delivery of the car.due to time issues on my part I need another session with expert to learn all the capabilities of my car and this has been arranged
Nigel was extremely helpful and as friendly as always, please pass on my thanks.
Fast efficient and updated regularly
Great customer service always looked after
Because they keep use up to date right the way through
Great customer service
Kept informed throughout frank was very helpful
from start to finish the service we received was first class and would recommend the dealership and the staff
Nigel kirkham was great. Great customer service
The hand over of my old vehicle was easy, the setup of the finance and additional cover items was simple.
Very responsive and attentive service from James Vipond at Williams Stockport.
Matthew Ebrell the salesman kept me informed through out the process.
GOOD sALES SERVICE