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I would also like to give Dan Collins 10/10 for the way he dealt with me throughout.
Had a service and then an inspection for a rattling brake pad which I paid £85 diagnostic fee 2 weeks later. Second inspection found two rear tyres illegal. First service inspection 2 weeks earlier found no faults with rear wheels. First inspection!!
Staff very polite.
While the issue i booked the car in for was dealt with, many user settings within the vehicle had been alterd / defaulted.
Queries always satisfactorily dealt with.
Prior to the service I was given incorrect information by staff who didnt know what they were talking about. This was corrected by the individual who dealt with me on my last visit. The Wait with car hour appointment lasted 2 hours.
I found the video feedback useful.
Professional and good comms.
Delivered exactly what i asked for. Kept me updated for the whole process
good and friendly service
All items clearly communicated and completed on time
Although the problem was not cured on my first visit as it was fairly unusual/ complex, in the end it has been cured to my satisfaction, though out the BMW service staff and especially Andy were very helpful, understanding and professional
Very efficient service, friendly staff.
My visit was stress free and everything was dealt with including my MOT.
No follow up from Williams Sales Team or the Service Team to solve the issues on my wheels. I would repeat is this an approved process by BMW?Are the materials used approved?
My last visit 29/10/2018 related to a knocking noise when declutching from low speed in 1st gear. The technician, (excellent) was thorough in demonstrating the same noise in two similar Active Tourers. Seems its a feature! Williams 10/10, BMW 5/10.
I am very satisfied with my service experience, my car was booked in for an MOT and the service advisor Sofia Khan was exceptional! She went out of her way to keep my updated and even went the extra mile by giving me some free tyre valves!
Very efficient and friendly staff.Also, BMW completed a repair that included a significant proportion of goodwill payment for an expensive part.
Work was completed in the specified time and the staff were very helpful as I waited for it to be completed
The whole process ran extremely well car was ready for collection earlier than expected
Car got an issue on rear differential seals, and i just notice it after receiving the helth check video, this issue have not been mention to me before i left the garage. This is very unfair as the car warranty ll expire next February
disgraceful . Was charged more hours labour than the car was actually there so i have been robbed blind!
It was a good service. The staff were nice and my issues were resolved.
I was unable to collect the car at certain times due to work commitments, service staff understood this but when I was contacted later in the day and explained I wouldnt be able to collect it the staff said I had no choice so had to send my father.
Excellent service as alway. Wouldnt use any other BMW dealer, even though we have closer BMW show rooms and service centres.
Great team especially Rik
Because there were no negatives
Technically very good.
Helpful, was kept informed of everything that was happening. Felt important.
Service reception staff are polite and efficient. Fast lane service, timed at 1.5 hours,overran by approx 20 min. No problem ,as I was kept informed. Waiting area comfortable and refreshments very good.
Could not provide me with a car for more than a week, but other aspects are OK and my issue is actually with BMW Assistance / BMW themselves, which will become apparent in my comments below.
Service was done in good time. However, due steering rack enhancement modification not carried out due to lack of parts availability.
As above-Additionally thought the video mot inspection was informative- would have been good to show other maintenance components such as brakes, engine running tests, exhaust joint and component condition etc
it took 2 visits to resolve - the parts ordered weren't needed after all
The wrong wheels came so I have to make a return trip
6 star service
There was a mix up over appointment time which meant I was delayed longer than I wanted to be.
Hicup with booking
No reason to complain
Generally I feel I get properly looked after with a good outcome for me as well s the dealership
The car is 6 years 9 months old. In September a noise devoped from the engine department.The noise was coming from the fuel pump. A sound deadening cover was fitted. The noise is still there. Why not fit a new pump under the extended Warranty ?
Booked us in a short notice & ready quicker than advised.
Comfortable waiting area with quality coffee available.
Again,helpful and above all quick to get though the service booking in process
i had repeated problems with the car
Car was ready on time Still think it is a very expensive experience
Waiting times were as advised.
All as expected and a bit more.
The whole experience was good. Smooth reservation, check-in, good video of the check-up, service completed early, post service info clear.
The service from Sofia Khan was excellent. Sofia kept me updated whilst for my car was having its MOT.Sofia was very personable and made me feel as though I was a valued customer, taking her time to talk to me and not rushing.
The car has been back twice for a rattle from the tailgate, both times on collection the rattle has gone, but within a mile it is back, this is only a minor issue but not the build quality I would expect from a £60K vehicle.
Happy with the service I received
I arranged to drop my car off first thing in the morning for a service and MOT and it was ready by lunchtime. I only live a short distance from Williams so it is very convenient.
Service was ok. Had a mini as hire car. Not sure about that tone honest. Shouldnt it be a BMW? Scuff on alloy that wasnt there before but Ill never prove it
Car was not in a clean state when returned. Only wet.
Andy made sure that all issues reported were fully solved with no need for a revisit. Andy is one of a few members of staff at this location who know how to delight their customers.
Quick and friendly service
Plain talking. Great service.
They provide an excellent service, always exceed the customers requirements and their attention to detail is outstanding.
Staff very friendly and professional. Loved the video detailing the service on the car.
As above, I always find whatever my query the staff are really helpful and always seek a solution for me
clear explanation for work and charges being carried out. on time schedule. relaxing showroom
Efficient, friendly staff makes dealing with them a very pleasant experience. Dealt with Andy Palmer on this occasion who was lovely.
Good knowledgable staffNice coffeeCartoons on the tv for the kids
Quick efficient service
Eventually work carried out was confirmed in writingCar was OK
I had to return the vehicle to the dealership 1 week after the service for replacement brake pads which should have been replaced at the original service,I had a similar experience on the previous service,I will not use this dealership in the future.
There is a comfortable waiting area and the car is always returned to us washed and clean. Also, the car runs smoothly and lovely to drive.
Very friendly environment
Williams at Stockport always make you feel valued. The new lounge area is bang up to date with a good range of beverages and snacks.
No negative aspects to the experience.
Time slot for service is very convenient, in the past with every service I have had with other manufacturers it has been a question of bring the car first thing in the morning but they need it most of the day. The service done was fully explained.
The service was very good. A service technician forgot to reset the service indicator on my car but every effort was made to rectify the situation to my satisfaction.
Only took a few minutes to check car in.Clean showroom, great drinks and snacks while waiting for car.Car returned on time as promised
Staff were courteous, the wait time was acceptable and the free valet was comprehensive
Fast service. Sofia who I dealt with was really friendly and dealt with everything quickly.
Helpful, professionals and efficient staff. Dont keep you waiting, superb hospitality area.
Never any issues. Everyone is helpful and friendly.
All my concerns were dealt with. I lived the video recording diring the service and repair
I wanted the car to come from Stockport, but Alphabet insisted it came from High Wycombe
Polite, helpful and always smiling. Would have been good to get to the bottom of the noise we here but understand that it can;t always happen
Everything was done that was asked for.
Service carried out and completed within the time frame.
Confident that every time the care comes to Williams it is returned with the job well done
From beginning to end it was a pleasure to deal with Williams Stockport.
Car was picked up and returned very promptly and also cleaned and valeted. Nice touch
Had my X5 in for 2 off services and MOT. Reception very easy and nice to deal with. The car comes back from Williams Stockport, fully serviced and been cleaned to a high Standard. Bottom line Excellent Service and quality work.
Booked the car in for a date that I wanted. Staff were very professional.
Simple Oil Service, well explained and documentaries.
Handled the rectification of the mechanical problem to my satisfaction.
Was limited for time due to another appointment, so they pulled out all the stops to help,,
Great service by the service staff but errors made with pricing and qualifying services by the original booking in staff.
Work was done quickly and car was returned cleaned
Professional and helpful staff. High standard of work and service. Pleasant surrounds and associated facilities.
Customer assistant was very well mannered and explained everything clearly
I was quickly dealt with and the organisation seems very efficient
Problem the car was booked in for the whole day was not resolved. Having to rebook
Very high standard of service, the 0.2 missing is because the location can be difficult to access at peak times
Service staff are very efficient and polite . A most comfortable experience. Also a walk round your showroom looking at your vehicles was brilliant. Thank you
No courtesy car which caused huge inconvenience to me.
No problem with service I received. Timely and efficient ,gave me confidence the car was safe
Tyre change took a little longer than I expected. But offset by cleaned car, which I didn't expect when car ready
I was invited to test drive with a technician the rattle I heard from the boot area and he instantly knew what it was. I was then booked in with a loan car. All sorted and fixed
Great handover, Sorted out my impromptu problem with Appleplay.
Great people work there and they know how to look after customers
Perfect service - picked the car up from the house for its service and brought it back very promptly.
As above service completed satisfactory
The service didnt reset the service light so it keeps coming on saying a service is due when its already been done. Also the valeting was poor and I had to ask them to hover again.
Very happy with service received
Friendly professional staff who kept me informed at all times. Big John looked after me beyond expectation .
As above and long waits to be seen by adviser. Lots of staff in groups chatting
Did a good job
The Service was handled in good time.
Great communication kept me informed all the way through my visit staff are exceptional and friendley
Fault fixed, good explanation of fault and it's repair, excellent and friendly service staff
When u got the service they said they would vac the car but didn't.
Because I couldnt fault it.
Always excellent customer service and polite.
Satisfied, but a little surprised to be told that BMW windscreen washers only work with BMW washer fluid - the spouts on my 2.5 year-old car were blocked. After a frank discussion, the washers were cleared free of charge, for which i am grateful.
New tyre was fitted quickly at good price.
Hassle free booking day for work
The job was done in the time stated
Service was done very professionally at the time convenient to me.
Process is clearly explained so that you are fully informed. The only issue was with tyre pressure which I had to attend to after the service- found this a concern but easily remedied.
Work done was very good
Very straightforward service. No problems. Excellent service staff couldnt be more helpful.
I am more than satisfied with the facilities on offer when I have to wait for my car.
Proactive , professional and friendly
Well appointed waiting area
I was quickly given a time and date to assess the condition of my wheels, thereafter replacements were provided.
The process was very efficient.
it was delivered on time with no fuss or drama's
The car is stunning and the customer service was excellent. There was a slight delay with the delivery due to an issue with parts at the factory, but I was kept updated throughout the process
Everything about my new car was explained to me and it was clean and ready to drive away
Frank Martone is a true gent and always looks after me.
Right from when I made first contact with Frank Morton he was very friendly and made sure all my expectations were met. I had a last minute request for a different colour and he went out of his way to make sure what I got was really what I was after
Helpful but did not pressure you.
Excellent service and made to feel very welcome by staff at BMW Williams Stockport.
Thank you to Nigel for the amazing customer service as always :)
Omg it was just so good everything was done and explained how many times we ever needed frank had patients of a saint as takes a while for me and my husband to get to grip with things
Made to feel very at ease. Dealt with in an understanding and positive way.
Nigel was superb and kept me informed all the way from ordering until receiving the car. Only criticism was he had run out of umbrellas!
Couldn't have gone any better
Communication.Dealership advised when the build commenced,when the vehicle was shipped,when it arrived in the UK and at the dealership.The handover was smooth and much time spent on explainimg the controls.
Very pleasant experience taking delivery with a comprehensive hand over
As above, they were there whenever I needed them.
Very satisfied with the buying experience, found all the staff friendly and helpful, I have already highlighted two members of staff who we dealt through
All very smoothly done
Very satisfied. Everything was explained well. Regular phone calls to keep me informed on the delivery.
This is my third car I live in Wales but prefer to come to Stockport Great team
As always the sale Sales person Shaddid, and Nick Cheung Manager of new BMW very obliged to make the deal smoothly.
Having purchased 3 cars from Williams Stockport I have always found the service received to be outstanding. The time taken by their staff to explore all options and guidance in the buying process has always been fantastic.
Start to finish fantastic experience
Staff were extremely helpful and efficient when getting a deal sorted, plus delivery was extremely quick.
Test drive :- good length of time, unhurried, friendly and informative.Sales :- Professional and friendly.Delivery :- Excellent, on time, just the right amount of product information and the car looked lovely,ready to drive out of the showroom.
Nick (Harling) was exceptional - as usual. I have known Nick for many years now and he's very friendly, helpful and gets me what I want. Everytime!
We were kept updated as to how things were going,
Frank Martioni (Stockport Branch) always keeps us up to date from the car being ordered to the time we pick it up.