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Very good service was very quick aswell
it would have been nice to speak to the person who had done the work
I had to call to find out if the car was ready.
Long queue of people waiting to drop keys off, and not enough staff to deal with the queue. Slow service, but friendly and polite.
Very helpful and understanding when problem with the bank
BMW keep sending me an e-mail to complete a survey and want me to phone them to cancel it.Annoying!!!!!!!
Upon 1st visit the assistant said they didn't have my booking for a £1k oil service on my M3 even though I had specially booked it in and they found my call record to prove I did acll and book. I was turned away for another two weeks.
Excellent customer service, even replaced missing tyre valve cap and white screw covers for registration plate, attention to detail 10\10
I am very satisfied with the service I received so far. I had slight teething problem with my car, and though after being checked and no problem identified, the problem persisted. Your staff is trying to find a solution to the problem.
the repair was completed as expected but I was told my car would be washed and cleaned. however, this wasn't the case even after I arrived later than the time I initially told the staff I would pick up my car.
I've lost count of the number of times I've been into this dealership to try to buy a car, always ignored. On this occasion Sofia Khan provided excellent service & support, but she is the except to the rule.
Fast efficient very reliable service, from booking to collection.
see above. The apology came in the form of having my car valeted next time. What a joke. So I can come in on another occasion and wait around another hour for the job that should have been done to be completed.
Quick, good value for money and even fixed a squeak at very short notice
Car returned on-time, clean, and the work which was to be done was done.
Received phone call to say car ready for collection Stopped working and got train to stockport Was told car hadn't been washed would I like to wait - said yes Then told it had not passed the MOT - Wasted time I didn't have the day before my holiday.
Checked car in and was informed I would be sent details and informed when ready to collect, I was told the car would be valeted after the service. I arrived 5.30pm approx the car was not in the bay and & not been valeted as promised. All ok otherwise
When I went to collect the car it was not in the bay I had been told it was - went back in - no-one was helping me until a salesman came to my rescue and eventually went to retrieve my car from around the back!
The dealership was packed with cars far beyond its capacity. Cars abandoned everywhere. I watched the mechanic trying to take my car to the service bay, he attempted the maneuver three times before giving up, driving out of the dealership and back in
Mark was very easy to deal with. It's my 4th mini just off mark
Only negative was parking. Otherwise experience was great
Excellent service from staff and pleasant reception but parking is a nightmare. Urgently needs additional customer parking.
Very knowledgeable staff and easy to talk too. explained things so a lay person could understand completely.
No ownership of issues. No one wants to sort out my issue regarding the rental vehicle that I am being asked to pay part cost of. The way the warranty issue was handled was terrible. I am still having issues with the rental car with Enterprise
Service experience is great, parking is a bit of a nightmare. Signage could be clearer as to which way the traffic in the dealership should go.
VERY SATISFIED WITH THE SERVICE PROVIDED
Cleaning of the car after service was not great The service was excellent, but hovering of the car was not great
The level of customer service from Sofia was excellent.
The sales and after sales personnel at Williams are 1st class. There is never any pressure to buy and nothing is to much trouble.
Following the drivetrain fault warning, I arrived at Williams Stockport without an appointment about 4pm and despite the late hour, they made every effort immediately to identify the problem and repair it without delay.
Used both Manchester and recently Stockport for over 5 years and have no reason to complain about the service.
Never bothered to quote for replacing my tyres despite the report
See above. Sane happened for the return of the car. Calling me in the USA when you had my wife's details to contact her. Unimpressed.
Excellent service, kept me informed with the service being carried out within the requested time period.
Service manager also denied receiving a call (message) from reception and failed to return my calls. I've made my feelings known to colleagues, with the first one responding by removing his winter tyres from storage and going elsewhere for service.
All work carried out as expected and explained, within the forecast time scale
I stated I was in a hurry when I came to pick up my car and although told it was 5mins turned out to be 30
I stated an 08.30 start for a waiting appointment for a 90 minutes first service. I am a driving instructor and needed the car promptly as I had a lesson at 11.00am. At 09,00 I was asked where my car was parked! I didn't get my car back until 10.51.
See above. Prompt collection and kept informed of progress.
Car in for service---needed new front tyre requested what the price would be--Told that the person that dealt with tyres was at lunch--would ring me back with price----no return call-I rang again the following day was told by reception the person
I was told and it was on my report that there was a knocking on my engine during startup, but when I rang to check I was told it was not my car and the information had been put on wrong report ?
Due to current limited mobility and no courtesy car available, I requested collect and deliver service for car repair, not available however for several weeks so had to make two arduous journeys over 48hrs to get the job done.
Fully informed throughout the service during and after.
Extremely poor customer service I need more characters to explain the episode.
Sofia Khan. Is all I really need to say, she was the best service advisor I've ever come across
There's always a long wait at the service desks. On the original date planned, I arrived to be told that the piece of equipment needed to carry out the inspection (a borescope of some sort) had broken, so had to rearrange for another day.
When I booked the car in I was informed that I would be contacted to inform me that it was ready and plan was to have it ready by 4pm. At 4.10 having not heard from BMW I rang for an update, to be informed that it was ready - rush hour traffic
Professional. Knowledgeable. Trust.
Very quick and efficient service and very polite staff
Great experience but slightly horrified at the costs of services This is my 5th car from bmw. When did it costs this much?
I was struggling to pair my and my husband's phone . Lady who looked after me at service reception cane personally to the car with me to show me how to do it
Work was completed on time and at the quoted price
Had to wait a while to eat seen when dropping off the car
Dificult to get through on phone and car was not cleaned at end of service.
Very slow to check the car in for a routine service; took 30 mins, a lot of it looking at empty service reception decks
The problem still not 100% rectified
Painless from dropping the car off to collecting.
Made to feel at ease, comfortable and not felt looked down on like I have experienced at other dealers
Went well no hold ups. Call received to say car was complete and ready to collect. On arrival paid and receptionist went for keys and came back to say car had not been cleaned. She said did say that I could wait but I had people waiting. Not good.
I was told ot would be a quick job so i can just wait and they would was my car i was then left for 4 hours they give me my car back not washed so i asked for it to be washed they then allowed the valet employee to speed my car off like it was his ow
Totally satisfied, met all expectations
There was a problem with the range indicator after the car was delivered back to me. It is an absolute nightmare trying to get through on the phone to Williams service dept. I don't understand why the range wasn't reset as part of the service/MOT
too expensive. Can get it cheaper elsewhere.
Very helpful salesman.
overall a good service, also gave me a bigger replacement car due to my back disability
Unfortunately i can give higher rating as there is a ongoing issue with my iDrive and it still hasn't been fixed even after 2 visits
Reliable,staff very friendly and helpful
Even though took a service plan for the cooperate car no details was available with the booking clerk and Asked twice to pay the charge by the booking clerk and the handover person. No check details provided after servicing.
Williams always gives great aftercare, wouldn't use anyone else.
Prompt professional service.
Work was carried out to expectation, but unfortunately there was a delayed release of my car, due to confusion over another customer with the same surname that resulted in a 25 unnecessary wait
I was dealt with politely , efficiently and promptly. Was advised if timings and any issues as they arose. Great service experience.
Parts were sourced without any problems. Receptionist friendly, service and sales personnel at BMW Stockport helpful and polite.
Over-ran carrying out MoT - had to cancel dental appointment. Found damaged tyre, but not on outside / marked as described. Two hours to replace tyre and retest [just the new tyre] - had to cancel visit to cash and carry next door. Did not email ph
Dealt with the issue when the car failed to start, however instead of taking ownership they referred me to the breakdown services. It would be a much better customer experience if Bmw Stockport taken this ownership.
All my issues were sorted without issue. Andy Palmer was very professional and took the time to make sure everything that I asked for was considered and dealt with. I felt like a valued customer.
Car delivered on time , clean and full explanation of work carried out.
From the moment you try to book your car in you get told they are too busy and somebody will ring you back and the result even an hour later no call so you have to ring them back and even when you ask for work to be done they need 2wk lead time.
As above. Four fairly simple tasks. Handbrake sticking on, next morning after I picked up the car HANDBRAKE STUCK ON. Boot pull down cover will not catch so bouncing in the boot. SAID IT WAS REPAIRED AND STILL EXACTLY THE SAME. Plus two more tasks.
Always a pleasure to visit this dealer but one person that stands out is Mark Stevenson a genuine credit to BMW and Williams group. He always goes the extra mile and more amazing.
No problems. Very smooth
I am at the stage with my car now that I can either pay the rest of the funds off or give it back and get a different car. I would have liked a call from one of the team to invite me in for a chat to discuss another deal.
Long wait in the morning, seemed completely disorganized could not find my car details, was advised someone would contact me in the afternoon regarding service, no one did.Further wait in evening not enough characters to finish complaint.Video of ser
The issue was resolved for the second time and hopefully i will not need to return
Staff helpful, clean, good atmosphere. Staff clearly very busy but nothing they could do about it.
For the same reasons above as the staff listen to you and are helpful.
They were quick to get me in and perform an initial check to enusure me that my car was not about to stop working like it was telling me on the iDrive screen. After my appointment a couple of weeks later, the whole reprogramming seemed to have worked
The staff are so accommodating in terms of your comfort. From providing refreshments, to arranging transport into Stockport centre while you wait, to sending you a video of how the car service went, when the service is completed. Superb service!
Just all good.
Able to book time and day and wait for work to be carried out as agreed - no issues
From the point of booking through to the actual service I was informed as to what to expect regards process and costs.
Because neither Williams nor BMW appear to know what the large red square with the letter D on it means. Surely somebody at BMW must be able to find out what the message means.
As always a very smooth and efficient service from Williams Stockport, I was dealt with by two members of staff from the service team, both called Danny! Both were excellent demonstrating that nothing was too much trouble.
I booked for the service 3 weeks in advance because I knew I would need a courtesy car, which I also booked at the time, namely, three weeks in advance. I was kelp waiting in the showroom for almost 2 hours in total.
Despite being 10 minutes late (after closing) staff stayed to allow me to pick up my car.
The service from the lady in the showroom was excellent and a nice touch providing a taxi to the station. It was very diffiecult getting through on the telephone later on in the day. Having been promised that the vehicle would be cleaned it wasn't.
The sales assistant Frank went above and beyond for us and make it whole experience feel very special.
It was a great experience overall, everyone was very friendly, the process went smoothly and everything was explained clearly.
Fantastic 1 on 1 customer experience
Our salesman Shahid was excellent, very helpful, not pushy, straight up and easy to deal with. Questions where answered very promptly via e-mail.
I dealt with a lady called Lesley Shaw, she was an absolute delight. It could not have gone any better.
Not picked the car up yet so cannot comment. But the salesman and the dealership seem excellent so far.
Everything delivered on time and with total ease.. Good feedback at each stage of the process..
They always know the answers
Darren at Williams Stockport was fabulous
Kept up to date with the latest news about the car by text and regular calls
Nick Harling frequently kept me up to date with the process on the cars arrival
Have used centre for years always reliable
100%, Nick Harling from start to finish has been a pleasure to deal with, from first visit to the showroom to picking the car up
Very easy, pleasant and enjoyable experience, I was kept up to date and had communication every single week whilst waiting for a 10 week delivery. When the car arrived it was exactly what I ordered and looked even better than anticipated.
Showroom is great and sales team went through key controls of the new car.
Frank Martone was excellent and kept us updated all the way through our experience.
I completed the finance application B4 the car was ready. I was surprised that the finance went live the same day-this wasn't explained to me. The salesperson became almost argumentative saying I should have asked. This isn't how you treat a customer
Sales staff very friendly they know their product well treated us very well.
Smooth and seamless process. Salesman was helpful & knowledgeable.
friendly staff and well informed handover
Good attitude from all staff. Very friendly and knowledgeable
Very happy with the process
Nigel and Rick were fantastic making the whole experience a pleasure. Month earlier I came in to view an X3 with no intention of wasting a salesman's time as I was not in a position to buy, but Nigel went out of his way to help, which was remembered
the new car salesman Shahid Shafi was excellent and knew exactly what I wanted and provided me with the best deal on offer.
The people at Williams Stockport were quite OK (though I do wonder if they could have tried harder to get information about the delay before delivery). I'd give them 4 (but not 5) stars. But overall there were problems as mentioned above.
Polite informative helpful
Always a good selection of vehicles, and made to feel valued.
My whole experience was amazing. James Carr at BMW Stockport is by far the best car salesman I have had the pleasure to deal with. He kept me informed throughout the whole process and any problems I did incur he dealt with straight away.
Great service from start to finish