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I am at the stage with my car now that I can either pay the rest of the funds off or give it back and get a different car. I would have liked a call from one of the team to invite me in for a chat to discuss another deal.
Long wait in the morning, seemed completely disorganized could not find my car details, was advised someone would contact me in the afternoon regarding service, no one did.Further wait in evening not enough characters to finish complaint.Video of ser
Staff helpful, clean, good atmosphere. Staff clearly very busy but nothing they could do about it.
The issue was resolved for the second time and hopefully i will not need to return
For the same reasons above as the staff listen to you and are helpful.
They were quick to get me in and perform an initial check to enusure me that my car was not about to stop working like it was telling me on the iDrive screen. After my appointment a couple of weeks later, the whole reprogramming seemed to have worked
The staff are so accommodating in terms of your comfort. From providing refreshments, to arranging transport into Stockport centre while you wait, to sending you a video of how the car service went, when the service is completed. Superb service!
Just all good.
Because neither Williams nor BMW appear to know what the large red square with the letter D on it means. Surely somebody at BMW must be able to find out what the message means.
Able to book time and day and wait for work to be carried out as agreed - no issues
From the point of booking through to the actual service I was informed as to what to expect regards process and costs.
As always a very smooth and efficient service from Williams Stockport, I was dealt with by two members of staff from the service team, both called Danny! Both were excellent demonstrating that nothing was too much trouble.
Despite being 10 minutes late (after closing) staff stayed to allow me to pick up my car.
I booked for the service 3 weeks in advance because I knew I would need a courtesy car, which I also booked at the time, namely, three weeks in advance. I was kelp waiting in the showroom for almost 2 hours in total.
The service from the lady in the showroom was excellent and a nice touch providing a taxi to the station. It was very diffiecult getting through on the telephone later on in the day. Having been promised that the vehicle would be cleaned it wasn't.
Efficient service in pleasant surroundings
Service fine, was told an issue was resolved but issue occurred again as I left the building.
not completely as the service warning wasn't reset and I have to revisit ...
Hassle free repair. Professional, knowledgeable and friendly staff.
Some confusing over communication: texts, emails and voice mails once service complete. Initially it was unclear if the service had been completed or if I needed to authorise additional work. Also vague response regarding a software update or recall
Was very satisfied with the service at Stockport. However it did take upto 2 hours just for Mot.Something for them to improve on. Also on this survey especially on this part. It does not like anything below 5 star. Very forceful.
Arranged service, was left a voicemail at 10.47am explaining that all that was left to do was a wash and vac and that my vehicle would be ready for 5pm as requested Within the space of 6 hours the vehicle had still not been washed or vacced
I felt the cleaning of the car inside was not good standard
Service cancelled as pollen filter out of stock for a rather long time
My car was dropped off at 0730hrs and ready to collect at 1030hrs. Excellent turnaround with both jobs completed satisfactorily.
The service centre staff did not offer a replacement part, which was a potential danger in a timely manner.
Pointless waste of time... took time out of my day to get the car sorted and the problem wasn't properly investigated or fixed. Therefore I will need to book in again and take yet more time away from work to get the problem fixed.
Still feel there are some issues that stop you from being perfect
Efficient service, friendly staff, immaculate customer waiting area.
A above and will not use again. I have been using Williams in Stockport when they were Benhams for the last 18 years and experienced a downward trend when it comes to servicing and service staff expecting me to replace discs in under 30k miles.
Problem not fixed on first or second visit. No appointment availability for many weeks. No courtesy car available. Long wait at reception when checking the car in for repair.
Its been ok. The service has been completed
When booking in, was told there may be a charge if the issue was not warranty related.
Queue was very long at service desk with 5 people waiting to speak to someone. The only lady that was on was new and needed to keep going off from the desk to ask questions. More support was needed for her. Didnt get the answers I needed.
The facility is modern and well laid out and the staff are attentive and experienced.
Great customer service
I booked my car in for a Fast Lane service. I was told on booking and on arrival that it would take 90 minutes. After an hour and 25 minutes I was told that it would be another 45 minutes, making me late for a subsequent appointment.
Professional reception staff and the work is carried out to a high standard.
satisfied with the work, but main dealer costs are still much higher than other service centre's.
Car was ready to collect as agreed.
My car needed to have locking wheel nuts drilled out on the two front wheels. Cost was £60 per wheel. In my view most of this will be a labour cost and I would expect the cost to be not doubled. May be 1.5 times would be reasonable.
Good levels of customer service from the above.
Good face to face service. Good service in the car. Difficult to contact and get an appointment. Had to phone 5 times in one day.
Straightforward drop off and collection, fixed price servicing.
BMW staff used their expertise to undertake the repairs my vehicle required at a high standard.
Fantstic service at the branch from sophie/sophia. Kept me updated throughout and welcoming on collectionnof vehicle.
Ability to see what was going on and very knowledgeable staff.
No problems with the dealership , very efficient.
no loaner while car was in
Thorough service to my car x
Faultless. Have had no issues in one year of motoring.
Missed evidence of a potential water leak source from sunroof at last service.
Really streamlined service - no hanging aroundAll staff cheerful and helpful
Staff professional and helpful - taking the time to explain the 'value line' range of products available, as I now own an older model BMW. This was something I hadn't been made aware of, when in contact with other local dealerships.
not enough characters - see below.
I have a very good level of service from BMW in Stockport. The staff are friendly and I get a personal service.
See above point about tyre pressures
Appointment made for my convenience. Service contact person on the day explained all and was friendly.
Great customer service, nice tea/coffee area. Very welcoming.
Slow checking in process.
Everything was very good. I just had to call to find out if the car was ready, would have been nice to have been informed right away as I was in a rush. Other than that everything was great
They carried out the booking in and car service perfect
Williams Stockport provided a friendly welcoming service. The mechanic took plenty of time to investigate and discuss the problems with me.
I am always satisfied with the service provided by Williams Stockport!
Williams will not do work on your car if it is not needed, that's what I like about them if your car is not ready for a service they will not say it is
Very happy with service and the video summary is excellent. Disappointed that I was told the car would be cleaned but it wasnt.
Unable to repair the i-drive head of my car, was told there was an indefinite waiting list and that if I wanted to speed matters us, Id have to contact central customer services myself. This is poor.
Cos it was good experience for me and my fiancé
Excellent customer support through test drive, negotiation and handover.Personnel involved genuinely seemed to care
The service at Williams BMW was fantastic. Shame that BMW couldnt deliver the car to them on time.
kept informed all the wayguided though my options clearly and no question too silly re technology that has well passed me by
Nick went the extra mile to ensure we were all looked after. He felt with the chaos of entertaining 2 young children with aplomb & even gave them teddy bears on the seats. Nothing was too much trouble and we all loved the big reveal with the sheet!
Easy experience see below.
A very enjoyable experience. Makes choosing a car a pleasure when you are not rushed into making a decision because the salespersons is looking for the next sale. All the sales persons I saw dealing with other customers were listening to them
Everything was very straightforward and I was kept informed about the delivery time for the new car.
The sales staff were only too happy to help with my questions and concerns about and took time to ensure that I was comfortable with the controls before I drove away.
Very helpful and informative staff. We were kept regularly updated whilst the car was being built and delivered. Very thorough handover upon arrival with continuity of staff dealing with our purchase.
Nick Harling, the sales executive was very supportive in every which way he could.He achieved his sale and I am a satisfied customer.