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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
580 ratings and 244 comments received in the last 90 days.
10 October 2024
This was our second new car this year and as with the first i got a good deal and everything went really smoothly without any fuss
10 October 2024
Welcoming helpful staff
10 October 2024
Pleasant, good at keeping me informed, and no game-playing during the sales process
08 October 2024
Perfect
08 October 2024
Amazing!! I can't thank Dave and Harry enough. From the moment I had purchased the car to picking the car up everything was so easy. They both kept me informed with updates of the car. Can't thank them enough!!
04 October 2024
The purchase was easy and straightforward. Alex explained all the figures clearly and made sure the process ran smoothly.
02 October 2024
Fantastic experience. Frazer allowed me to pick up my new car early as part of an existing BMW Customer scheme. As I was working on the day, Frazer set me up an area where I could continue working until I was ready to collect my new car.
02 October 2024
Really helpful and efficient
01 October 2024
Easy to arrange visit times and documentation provided efficiently
30 September 2024
Salesman was excellent - however car only charged to 50% and petrol tank much less than half full , which was quite poor as I didn't notice until i'd driven away , due to all the other distractions .
25 September 2024
The Williams Sales consultant - Nick Healy - was exceptionally good - always contacting me when asked, assisting with all queries and ultimately producing what I believed to be a good deal for both parties - always a good sign.
24 September 2024
Staff was very helpful
16 September 2024
The customer service is the best I have experienced in a car showroom.
13 September 2024
Very easy to deal with, I was looking at two retailers for the same car and Frazer at Williams Stockport made it an easy decision to use him.
12 September 2024
I was completely happy with the service that I received from Harry Williams. The only disappointment was on the day of picking up the car there was some delay in processing the finance. We had to return later on in the afternoon to pick up my car.
26 August 2024
Superb sevice from exchaning to buying our nwe vehicle.
24 August 2024
The new sales team, especially Nick Heaney were very impressive.
08 August 2024
Staff were friendly and helpful
03 August 2024
Fantastic staff who go out of their way to help
01 August 2024
Communication and service
30 July 2024
The experience was a good one from start to finish
24 July 2024
From first contact to collection of vehicle it was quick and easy but didn't feel rushed.
16 October 2024
Dealt with efficiently and very professionally. And again very pleasantly.
16 October 2024
Job completion in time and clean the car .
16 October 2024
Everything was perfect
15 October 2024
The service was excellent.
15 October 2024
Very friendly atmosphere I'm considering replacing my current car and I've been looking at a few different options, Volvo or Mazda. My latest trip to Stockport has me convinced I'll be staying with BMW. The importance of good service is so important.
15 October 2024
Faultless Service.
15 October 2024
Since the problem wasn't fully resolved, my service experience has fallen short of expectations. Additionally, reaching someone from the service department over the phone is often difficult, and promised callbacks never seem to happen.
15 October 2024
Vehicle was ready earlier than expected
15 October 2024
The service staff kept me infromned and checked prior to service that all was still ok, I managed to drop off the night before which helped me manage my workload much better the day my car was in for service
14 October 2024
I was told the car was being cleaned when i was updated but when i received the car it had not been.
14 October 2024
Staff were very well organised
14 October 2024
Top rate as usual
14 October 2024
Warm and welcoming dealership and service advisor Amie Wynne did everything she told me she would, very helpful and pleasant.
14 October 2024
Everything explained clearly and car as good as new.
14 October 2024
Super
13 October 2024
As above no communication
13 October 2024
MOT cancelled a day before it was scheduled which meant I had to take car else where at a really short notice due to MOT expiry. Coolant low level indicator appeared a day after service. Wonder what was checked at the service?
12 October 2024
Good service. Quick and pleasant facilities whilst waiting.
12 October 2024
Very expensive No courtesy car
12 October 2024
Every effort was taken to make sure I was out by the school run
12 October 2024
Everything was done efficiently
11 October 2024
All necessary work completed on time
11 October 2024
The service was completed within the time frame that I was advised
11 October 2024
The service staff were superb! Very attentive and kept me up to date throughout the day.
11 October 2024
Very good service from Caroline (I think that's her name).
10 October 2024
so why on earth would you email somebody on a Sunday stating something categorised as red requires urgent attention. It wasn't important enough for the mechanic to mention while the car was there on the Saturday so can only be to generate more money.
10 October 2024
No messing, straight forward, modern app and internet service information provided and very friendly customer 1 to 1 help and advice
09 October 2024
As above
09 October 2024
Same answer as above. Asked for a service, got a service. Mechanical and sterile environment, staff and attitude. Not horrific or rude, just going through the motions. Complimentary wash and vac was poor impression of the business.
09 October 2024
The staff were extremely friendly and helpful.
09 October 2024
overall a poor experience
08 October 2024
What I wanted and expected to happen happened.
08 October 2024
Easy to get appointment. Did not have to wait once I arrived at the service center. Taxi was arranged for me to get back to work. Friendly service.
08 October 2024
My car had a recall,when l collected it It was all cleaned inside and out ,just brilliant.
07 October 2024
Piece of mind that my second hand car met with BMW high expectations
07 October 2024
Main reception are friendly and helpful ( they are the first customer contact with Williams - so very important) Service reception staff are friendly and efficient and kept me informed while I waited.
07 October 2024
I always come over to Stockport as the service is always great and certainly on this trip as Dawn had my car in and serviced within 4 hours of me putting the call in.
07 October 2024
Great service
07 October 2024
Good service
07 October 2024
Had to wait half an hour to hand over the keys when dropping the car off
06 October 2024
Brilliant customer service the only 2 things that let it down was the no call back and the time it took to get it booked in
05 October 2024
The repair involved an emergency repair to the heat management unit. My car was fitted in to the daily repairs schedule and completed quickly.
05 October 2024
They are extremely professional
04 October 2024
Friendly and professional experience
03 October 2024
Very pleased by the service and cleanliness
03 October 2024
Good communication of progress and knowledge of the vehicle.
03 October 2024
Pleasant and efficient staff
02 October 2024
Service advisor was very helpful. Helped me and explained to me with the perfect recommendations for my car's repairs/diagnostics and even went the extra mile of calling up my 3rd party insurance company in order to cover for the parts replacement.
02 October 2024
Caroline was amazing. Nothing was too much trouble. Communication was clear and genuine. Can't praise her enough
02 October 2024
Showroom very clean and lots of coffee and biscuits all staff always smiling
01 October 2024
Fixed my car quickly and cleaned my car! Always a nice extra1
01 October 2024
Team showed empathy which is rare
01 October 2024
Excellent experience with BMW Stockport especially with Dawn so helpful & friendly you have an excellent member of staff with Dawn Review from Sharron Ebbs
01 October 2024
Fast easy to
01 October 2024
Dropped my car off left the keys no issues at all
01 October 2024
Service reception was good and the car was returned to me in a clean condition. Thank you
01 October 2024
Car was clean, coffee was good, Emma was fantastic.
01 October 2024
No nonsense, efficient and polite service. Car also cleaned inside and out when returned.
30 September 2024
Because i was made very welcome & everyting was explain to me from start to finish thank you very much to all the staff at BMW Stockport .????
30 September 2024
Courteous staff Honest report
29 September 2024
Very good service ??
29 September 2024
Whole process was perfect.
29 September 2024
Dawn kept me fully up to date with the progress of my vehicle and was lovely over the phone.
29 September 2024
Experience from the service team (Caroline and Martin) were excellent.
28 September 2024
Great smashing super
28 September 2024
Very helpful and professional
27 September 2024
Ones again your service could not be faulted
26 September 2024
Asked for air-con to be cleaned - and not charged for it!
26 September 2024
Service was prompt and all work completed on time. Servicing costs are too high.
25 September 2024
Excellent service
25 September 2024
I particularly like the ability to book a While you Wait appointment and on this occasion I booked a 2 hour one and the car was available to drive away right on time. The service receptionists were very professional in everything they did.
25 September 2024
Unable to fault
25 September 2024
Great service
24 September 2024
For all reasons mentioned above plus, I received a comprehensive report detailing the vehicle checks. The car came back with no reported issues and the car had been cleaned. I feel like this kind of experience make you feel part of the BMW family ??
24 September 2024
Car booked in for 10am. Arrived on time.Car only driven into service area around 10.35 so a delay already occurred. However everything done within 3 hours inc wash/vac. So overall was satisfied.
24 September 2024
Good services.
24 September 2024
It was a very straight forward experience which was no stress at all.
23 September 2024
Staff are pleasant & efficient
23 September 2024
brilliant end to end service
23 September 2024
Due to my job it is difficult to set a specific pick up time, the team are always flexible and allow me to pick up at any point before they close
23 September 2024
Quick, efficient, friendly. I was able to work whilst I waited by using the WiFi and have a snack and coffee, ideal!
23 September 2024
I was kept fully updated on the progress of work on my vehicle at all times
23 September 2024
Not been into service
23 September 2024
Service and staff were fine however, the faults have recurred so had to book the vehicle back in.
23 September 2024
Everything was perfect
22 September 2024
Very helpful from the very start and vehicle back same day
22 September 2024
As the service manager Kim Raw about it as I'm still awaiting his response.
21 September 2024
I great experience
21 September 2024
Service overall was excellent as usual
21 September 2024
Dawn was fantastic. quick to provide updates and very welcoming, offering breakfast and drinks as I waited. Lovely service and very professional
21 September 2024
I would like to comment on the great customer service from Dawn in the service department reception. 10 out of 10!
21 September 2024
Team could have acknowledged me when dropping my car off as walked past a few members of staff. It was raining so would have been nice to have been offered to borrow an umbrella. Hard to get car out the bay at pickup as another was parked on the road
20 September 2024
LEANN
20 September 2024
I brought my vehicle in early and was seen to and out of the garage before my original time frame. BMW team funded a taxi from Stockport back to the garage we was also given a large umbrella. A huge thanks to vehicle-service team and dawn.
19 September 2024
Started working on my car mid afternoon. So didn't really need to drop car off till mid afternoon not 9am in the morning. A little inconvenient. Should be offered a morning or afternoon slot.
19 September 2024
Wasn't very satisfyed
18 September 2024
MOT & brake fluid change. The car passed MOT with no advisories (which helps!) Nice sunny day, just good all round.
18 September 2024
Satisfied with the wait time and the updates provided throughout by Dawn Caudwell. She provided excellent customer service throughout the servicing appointment.
17 September 2024
Everything went smoothly
17 September 2024
Car came away with a rattle/vibration that wasn't present when it when in.
17 September 2024
Excellent service and very efficient, kept me informed and talked me through the process.
16 September 2024
As above
16 September 2024
Easy to book, great to get a nice courtesy car, very friendly reception team at the service centre
16 September 2024
My service recall appointment was dealt with on time and within the timescale that I was originally quoted.I was kept informed of the progress and supplied with a copy of the health check by email .i found this particularly good practice.
16 September 2024
Kept updated throughout
16 September 2024
The staff were fully supportive and went an extra mile to accommodate our circumstances. I am super satisfied. Thank you so much
16 September 2024
All work completed in time scheduled with excellent customer service.
16 September 2024
Excellent service
15 September 2024
Good service and clean and comfortable waiting area with a full range of refreshments.
15 September 2024
Very satisfied. All the staff I dealt with were very helpful and arranged everything to be done within a timescale that suited my needs.
15 September 2024
Overall good service though could have been kept more informed. Pleased that a significant warranty issue was picked up during the vehicle health check and rectified without issue.
15 September 2024
Great cars good service
14 September 2024
Seamless service
14 September 2024
Even and inside and outside
14 September 2024
Car was satisfactory
14 September 2024
Although it wasn't made clear on booking in that it may run into a second day staff explained all aspects of what was being done when I called to check if car was ready on day 1.
14 September 2024
Leanne was very helpful and called me back straightaway when I needed to speak to her
14 September 2024
Completed all work in a timely and satisfactory way
13 September 2024
Dawn was lovely and accommodating
12 September 2024
Great experience.
12 September 2024
had a slight issue with my car being in there longer than needed but was helped out with a curtesy car until mine was done
11 September 2024
This is the second time in one month I've used Williams Stockport, and I've been thrilled with their customer service skills.
11 September 2024
You're service staff are amazing, they are the only reason I haven't moved to Lexus yet.
11 September 2024
On receipt of my vehicle inspection report, I immediately sanctioned work on the brakes that had been recommended to be done on that visit. I received a phone call around 4pm in the afternoon telling me that the work could not be completed that day.
11 September 2024
Could of speak to myself more about what was done
10 September 2024
Stockport BMW is recommended. Its all depends how staff deal with you. Pleasant approach when we are worried and supportive talk when you get a shocking invoice. Thank you Emma.
10 September 2024
Pleasant environment. Good staff. Soon done.
09 September 2024
Excellent service and friendly staff.
09 September 2024
Easy drop off work completed ahead of schedule and car cleaned
08 September 2024
Because of the reasons ive given above very friendly and proffessional
08 September 2024
The garage undertook the process they had to do successfully they advised me.
08 September 2024
Video was great - service was amazing
07 September 2024
The whole process was very smooth and there was great communication throughout.
07 September 2024
Very efficient and kept up to date
07 September 2024
Absolutely love it there
06 September 2024
Very good service. From start to finish.
05 September 2024
Very welcoming staff that understood what was required of them to fix the vehicle Simply got on with it and then contacted me when it was ready for collection
05 September 2024
Kim Raw - 5 stars - other's not so good
04 September 2024
Everything thing good. Only criticism is costs of servicing /defects is high
03 September 2024
Excellent service from staff
03 September 2024
Despite the error which caused me to attend the Stockport Service Centre when I was actually booked in at their Manchester site, I received the maximum co-operation in getting my service requirements completed on a "while you wait" basis.
02 September 2024
Unfortunately I have forgotten the name of the guy I dealt with on the desk - he was excellent. I had a quote for the work and it differed from my invoice in that the quote did not include the two "green" items. The quote rightly prevailed. Thanks.
02 September 2024
Promt service
02 September 2024
Good price, efficient and technically up to date
02 September 2024
The service was brilliant,had a cup coffee while waiting
01 September 2024
Completed in time.
01 September 2024
Really good service. Easy to drop off and kept in touch with what's was happening. Offered taxi to come and pick up the car also.
28 August 2024
Dawn has looked after me the last 2 times the car has been in. Keeps me informed as to progress and is very knowledgeable about the car and can give me a realistic picture to help me manage my expectations.
28 August 2024
Very polite helpful staff
27 August 2024
Everything with my car was dealt with really professionally. Not a hassle at all.
27 August 2024
Will recommend it.
26 August 2024
Good approach resolve issue
26 August 2024
No issues with the work carried out and the speed at which it was done. Communication also very good and the car was cleaned inside and out.
26 August 2024
No issues
26 August 2024
Very pleasant approach by all Work carried out with care
25 August 2024
Because I was completely satisfied.
24 August 2024
Anthony is a real credit to your team, he was very thorough and a pleasure to deal with.
23 August 2024
Good communication and very flexible in fitting me in when there was a problem when making the booking The effort made on arrival to provide a good customer experience was noticeable
23 August 2024
great service.
23 August 2024
No messiing
20 August 2024
As above
20 August 2024
Great service. Efficient and staff very friendly and helpful
18 August 2024
First class service and very professional
18 August 2024
Reception - greeted with a smile and warmly. Service desk seems stretched - very to the point and 'functional'. Not seen or any contact with the person that was assigned to me for my 'service journey'. I called to check if car ready for collection.
17 August 2024
Very helpful & friendly
17 August 2024
The staff and technicians were welcoming and and helpful
16 August 2024
Many thanks to Ditta in sales and Anthony in the service department who sorted out a couple of issues swiftly, with communication about what's going on
16 August 2024
Dawn was brilliant, she kept me in the look, provided me with a fantastic courtesy car to use whilst mine was having a service and some recall work. 10/10
16 August 2024
All good
15 August 2024
Work was completed in the time slot given. Also they gave me a quiet spot in the dealership to complete my own personal work, emails and teams calls.
15 August 2024
Just great service from start to finish
15 August 2024
Great communication and lovely people to deal with
15 August 2024
I was kept upto date throughout the process.
14 August 2024
Very good service
14 August 2024
The service team accommodated our vehicle in and around our visits to hospital. Always supportive and never too much trouble
14 August 2024
Easy to drop off and pick up
14 August 2024
Great service. Easy to use and great value
14 August 2024
Good Service
14 August 2024
Was met by dawn,who was amazing at what she does.the customer service is 100%
13 August 2024
Fast efficient service
13 August 2024
Good service good customer care and free gifts for me and my son who came with me
13 August 2024
Very helpful and accommodating
12 August 2024
Williams automated check in process worked fine. My car was ready in good time. I am awaiting,my repayment for taxi fares as offered by the service representative I spoke to,
12 August 2024
Car taken in early. Valeted after work done. Tea,coffee etc while waiting.
12 August 2024
Well treated by Leanne. All things were properly explained.
11 August 2024
everything went perfectly
10 August 2024
I got first class service from everyone.
10 August 2024
I was particularly pleased that the Technician, having identified that the ongoing brake fault made the car unroadworthy, was able to correct the fault within 24 hours.
08 August 2024
Very friendly and helpful staff that helped the process go quickly
08 August 2024
Only needed a recall, said when I booked it could take upto two days but was done in about 6 hours
07 August 2024
We found the exercise very efficient we were told it would take up to 2 hours but actually it took less. We were kept informed all the time.
07 August 2024
Smooth efficient service from reminder of service due to return of car
05 August 2024
Very professional
04 August 2024
Able to get booked in quickly. Fault diagnosed and repaired in 2 days.
04 August 2024
Constant emails texts and phone calls new/used car change this have you considered this
03 August 2024
Did as they said
03 August 2024
High standard of customer support and attention.
03 August 2024
Excellent service from start to finish
03 August 2024
Very courteous and helpful
02 August 2024
The quality is consistently exceptional upon my arrival.
02 August 2024
From the initial booking I was kept informed of progress on the completion of the work.
02 August 2024
Great team really good communicators
01 August 2024
Welcome me with great customer service
01 August 2024
Done quick, explain everything, made me feel important. Professional.
30 July 2024
Quick turnaround!
30 July 2024
My contact was Leanne Brindley who i felt from when i first met her that she was going to do a good job for me.and i wasnt wrong.5 star
29 July 2024
Met my expectations
29 July 2024
Friendliness of the staff
29 July 2024
Mike figured out the issue as soon as I played him the video clip of the noise and even spent time with me before his shift started. He really didn't have to do that and I'm so grateful he did. Pleas pass on my thanks
28 July 2024
Did the service quicker than anticipated. Very polite and professional service.
27 July 2024
Work completed quickly and kept informed about the car
27 July 2024
Extremely happy from booking sevice to collecting my car . Excellent staff .
27 July 2024
Car was ready on time and returned clean
25 July 2024
Great staff vety polite and helpful
24 July 2024
The work on my car was carried out as promised.
24 July 2024
would have been as 5 star if i was dealt with by the agent who was allocated to me. Initially dealt with by a male agent who didn't explain what was going on and just walked off with keys. I then watched as he was very rude to another customer, poor!
23 July 2024
Everything went to plan and was ready on time
23 July 2024
Efficient
22 July 2024
All jobs completed.
22 July 2024
Polite team
22 July 2024
The staff at Stockport that dealt with me were very efficient and friendly & helped to make an inconvenient situation much more bearable
14 October 2024
Nick was communicating throughout and went above and beyond.