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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
450 ratings and 296 comments received in the last 90 days.
11 October 2026
Easy process from start to finish. Aiden very helpful helping get us the best car and deal
10 October 2026
From my initial visit to collection of my new 1 series, the entire process was smooth & stress free, this is thanks to Kalem who explained things clearly, kept me updated & gave a knowledgeable demonstration of the cars controls on collection day.
08 October 2026
Kalem was very polite and curtious and took the time to explain everything to us.
07 October 2026
Harry was so nice deal with. Nothing was too much trouble! Thanks Harry!
06 October 2026
I I'm very pleased with the service that I received from Harry he was very clear and listened to what I wanted
05 October 2026
From start to finish the whole process was fantastic and the expert help given by Aiden and the team was of the highest calibre.
05 October 2026
Harry was very detailed with his explanations regarding various systems and settings. Excellent customer service making me feel valued and putting me totally at ease. Thank you
03 October 2026
Process of buying my new BMW car was simply a pleasure. The sales person was very professional and took the time to present and explain the features on the car.
03 October 2026
Friendly and efficient service
02 October 2026
Initial contact with Alex was positive and we arranged the purchase of my car, later contact was with Kalem when we collected the car on 16th October, Kalem did a good job of explaining the operation of the car in a nice and pleasant way.
01 October 2026
Kalem was brilliant throughout the process
30 September 2026
John and his team provided an outstanding experience throughout the sales and onboarding process. John took the time to explain all the technical aspects of the car in detail, making sure I felt confident and fully equipped to handle it before drivin
30 September 2026
Excellent service and very efficent. Kalem the sales advisor from Stockport was first rate being quick to respond, personable and on top of his role. There was really nothing i could fault.
29 September 2026
All the staff, very friendly particularly Aiden philips who was very helpful. He answered all my questions.
22 September 2026
Kaelem made it very easy in every way
22 September 2026
Absolutely fantastic service from first initial phone call to picking me car up and since from Aiden. What a genuine person he is, not just the typical car salesman.
22 September 2026
We were met and introduced to Harry Williams as prearranged. We were immediately impressed with both his manner and knowledge of all things BMW! Our detailed questions were convincingly answered and we knew we were aft the right dealership!
19 September 2026
Friendly service from a knowledgeable professional who was very attentive.
17 September 2026
Harry was excellent. He explained everything fully and made me feel at ease with the decisions and next steps throughout the process.
08 September 2026
After the initial disappointment of discovering that the new x2 that i wanted, was not now going to be supplied. The whole sales team found me an x2 in the colour i wanted.
06 September 2026
The handover didn't go smoothly but Harry and team were all great at looking after us and trying to make up for the problems
06 September 2026
Harry did a fantastic job helping to spec the car to meet my needs and explaning all thecdetails. I felt no rush, no pressure and he created a very safe and friendly atmosphere throughout the process
04 September 2026
The vehicle was delivered on time and exactly as requested with minimal paperwork from me. Handover included a comprehensive discussion on the car facilities.
02 September 2026
Returning customer, I felt appreciated for coming back. Taylor spent a lot of time (and patience) with me to make sure I found the perfect car to replace my already adored BMW.
29 August 2026
Fairly responsive and efficient
20 August 2026
Everyone was helpful and efficient
18 August 2026
I had an excellent experience with the purchase of my new car and I was kept well informed throughout the process. A special thanks to Kalem at Stockport who was friendly, helpful and knowledgeable, and made the whole experience easy and enjoyable.
13 August 2026
Excellent Sales Centre, very accommodating to customers and happy to work around our busy schedules.
12 August 2026
Razwan and Harry made the purchase and handover of our new car a brilliant experience and we could not have asked for anything more.
08 August 2026
Excellent customer service from John and Taylor
04 August 2026
After a few teething problems regarding handover of my new car, matters were resolved to my complete satisfaction
04 August 2026
Harry and raz were superb from start to finish
27 July 2026
Kalem went above and beyond stayed late to complete paperwork and was able to answer all my questions regarding the different vehicle specifications. Exceptional customer service
15 October 2026
I was happy overall but would have preferred a narrower window so didnt have to spend my whole day waiting around due to not living locally
14 October 2026
I had issues with my car immediately after leaving
14 October 2026
Polite and nothing was too much trouble answered all my questions
14 October 2026
The staff member who looked after my booking was exceptional.
14 October 2026
Friendly, efficient staff. Helpful too!
13 October 2026
Straight forward booking, dropping off and collecting lots of communications updates.
13 October 2026
Good as usual
13 October 2026
Friendly, professional and efficient staff.
13 October 2026
Friendly and efficient/helpful staff. Work carried out with no issues or concerns.
13 October 2026
Very efficient and straightforward. Staff friendly and helpful. Excellent experience overall.
13 October 2026
Friendly and efficient staff
13 October 2026
The problem was sorted out as needed
13 October 2026
9
13 October 2026
Not completely satisfied as not pleased courtesy car not offered for a recall notice. So the recall cost me £70 in taxi fares.
12 October 2026
Always welcoming and polite
12 October 2026
Because everyone was very helpful.
12 October 2026
Only took 90 minutes
12 October 2026
Efficiency, clean environment and professionalism from staff
11 October 2026
Overall good service, the automated key drop off made it a little impersonal even though it was efficient.
10 October 2026
Good communication
10 October 2026
Easy!
10 October 2026
Always great service
10 October 2026
Kept informed from start to finish. I'm going back in two weeks to have work completed. Due to work commitments they have organised a courtesy car. Very efficient
10 October 2026
When I took my vehicle back the engineer had when replacing the cabin filters left all the debris in the passenger footwell. Which is careless and disappointing.
09 October 2026
TECHNICIAN-service - 5star. Follow up -3star. (sorry). I have been told at check out that technicians advised on few jobs which need to be done in the near future, i have asked for the list, been promised to mail it - never received.
09 October 2026
Everything was so smooth and were so helpful with an issue. I can't remember her name but she was from The Service Team, I do wish I could have given her the credit she deserves.
09 October 2026
Top service, very helpful and friendly
08 October 2026
Professional dealt with in friendly manner
08 October 2026
3rd visit to get headlamp replacement sorted. Bulb replaced but appears not to have been correctly aligned Gave feedback to customer care call and requested a call back on Monday - no one has been in touch 4days later.
08 October 2026
They are very polite and the most important for me they give good discounts
08 October 2026
Got appointment when wanted
07 October 2026
Service was great only complaint is not being eligible for a courtesy car when it was a BMW recall, which meant I had to pay £30 ffor taxis
07 October 2026
Booking in was very easy (as was rescheduling when I needed to), check-in online and then key drop off was easy with staff on hand to help. Updates throughout the day were very helpful, and then collection was seamless. Excellent end to end service!
07 October 2026
Excellent service throughout
07 October 2026
Drop off key service was very efficient!
07 October 2026
Everything fine as usual, Just for your info, i have already completed a survey for this visit
07 October 2026
Great, professional and fast
07 October 2026
The Service booking agent Chloe Bradshaw, finally resolved an issue I had regarding the warranty with my car, which I believe was a warranty item, but found not to be, therfore costing me money.
06 October 2026
Excellent communication before, during and after.
06 October 2026
Found every one very professional and most helpful from meet and greet to leaving. If I was to be a little picky, I would say that the gents toilet could do with a little attention, but all in all I was very pleased.
06 October 2026
Polite and efficient service
06 October 2026
Customer service was great. They washed the vehicle after service. Hospitality was excellent
05 October 2026
The experience and waiting time was cool.
05 October 2026
I had no problems
05 October 2026
Service carried out on time. Staff courteous and efficient. Charge was £20 less than quoted
05 October 2026
Car returned before expected time, on arrival everything was in place, car valeted on collection
05 October 2026
Everything was done to make the process as easy as possible.
05 October 2026
Everyone was so helpful and friendly, my only gripe is that I asked 3 times for the information for the service plan to be reassured it would be emailed and I never received anything and still haven't.
04 October 2026
The staff are good ? my curtisy car was not available at time i was given mini in stead of BMW
03 October 2026
Service took longer than expected, didn't receive any info about how the service went, still don't actually have this info even after I asked when I got a call the next day for feedback.
03 October 2026
No dramas, all work completed promptly. Car washed.
03 October 2026
Fantastic service from the BMW team from start to finish can not fault them enough.
02 October 2026
Very good
01 October 2026
No problems. Helpful staff
01 October 2026
Took almost 3 hours rather than the estimated 2 hours
01 October 2026
Efficient and pleasant
01 October 2026
Helpful , professional
30 September 2026
The tyres were ordered quickly and fitted the next morning.
30 September 2026
Communication, speed of service delivery
30 September 2026
Very friendly and pleasant experience
30 September 2026
Disappointed there is no longer a call & collect service. Also received a text message regarding my non-arrival approx. 1 hour after I had already booked in and also a text advising my car was ready to pick up - 3 days after I had picked it up !
30 September 2026
Overall a very efficient process from check in , drop off and pick up.
30 September 2026
The staff's attentive and kind service is as reliableas ever.
29 September 2026
Fantastic from start to finish. Dawn was superb
29 September 2026
Emma, the person I dealt with, was warm, welcoming and informative. However, the person who did the clean and hoover, obviously thought that the boot was not part of the car and left it as it was. Poor and disappointing.
29 September 2026
Communication throughout the process from week out before the service to the actual day itself, ensured that I was absolutely kept informed of what was expected from my side and what the process was from BMW. Service and MOT completed on time 10/10.
29 September 2026
Replaced starter battery. Williams BMW Stockport were very professional and completed the work quickly which included a vehicle health check whilst I waited in the customer service area.
28 September 2026
Excellent customer service.
27 September 2026
Chloe at Williams Stockport was really helpful and made the whole experience easy and pleasant.
27 September 2026
This appointment was a recall. New starter motor was quickly fitted and within an hour of the appointment the car was ready. Very good.
27 September 2026
Diagnosed issue very quickly and fixed it. Kept me informed throughout. Sam was a great help. There was another person who is think was called Tom and he was also very helpful
27 September 2026
Tom was very helpful friendly and informative
26 September 2026
Emma was very pleasant, communicated clearly and answered all my questions. It looked like it was a very busy day but she took the time to give me updates on what was being carried out between MOT and service. I'm very grateful.
25 September 2026
Very good service, problems sorted out
25 September 2026
Service was done quickly and no issue. Was told I had a tyre with a nail that couldn't be fixed tried to sell me two new tyres. Took it to a tyre place and nail was tiny hadn't gone in and was over an inch from rim so could have been repaired if need
24 September 2026
BMW Stockport was an extremely positive experience due to the professionalism of all of the staff. From booking the initial appointment, discussing problem with relevant staff, our questions answered and technicians fixing problem.Amazing service.
24 September 2026
You replaced the air bag promptly and I didn't have to wait too long
23 September 2026
When I previously brought my car in, the rear wiper blades were noted as requiring replacement on the previous MOT. I also discussed this with a member of your team when booking the service this time at your showroom and agreed but not done I think.
23 September 2026
Quick, helpful, good service, prompt service and while you wait appointment worked well. Good facilities.
23 September 2026
Great service as always and very helpful staff
23 September 2026
Check in easy,smooth,good coffee too Chloe very efficient nothing too much trouble
23 September 2026
Took my car in with an ignition problem but was told there was nothing wrong with it. Went to collect the car and it wouldn't start. The car was then looked at again and I was again told there was nothing wrong with it apart from a loose connection.
23 September 2026
For a service not to top up the screen wash and add blue with 1 litre is disappointing considering the status of BMW prior to changing to BMW Volvo service included this is a service washing the car is free but when the rear door are dirty
23 September 2026
The team are welcoming and helpful. Lisa at reception helped me as soon as I arrived, and Sam walked me to my car with an umbrella when I left. All of the staff I encountered were excellent. Great team.
22 September 2026
Perfect from start to finish.
22 September 2026
Quick and easy getting a courtesy car Even had the car ready way ahead of shedule
22 September 2026
Service inside the centre was good. However the coolant cap was left unscrewed, and placed inside the engine bay. I discovered this 2 weeks later, as low coolant warning light. Rang service dept and they denied this could ever happen. Not the best
22 September 2026
Overall great. But being loyal customer for 11 years now - a nice surprise in the car or a full valet would have been good - as the vacuuming wasn't great.
22 September 2026
No issues - Sam had everything covered and ensured it was ok
22 September 2026
The evaluation and repair took place over a period of a few days and in that time a courtesy car was made available to me and I was kept informed every step of the way.
21 September 2026
I had a really positive experience buying my car from the dealership. The whole process was smooth, straightforward and stress-free from start to finish. A special thank you to Simon, who was extremely helpful.
21 September 2026
Good customer service from Tom.
21 September 2026
All went to plan
20 September 2026
The Express Check-in and convenience of dropping of vehicle. Furthermore, the updates provided throughout the service.
20 September 2026
Dealt with promptly and efficiently
19 September 2026
Booked a sit a wait service. Was advised this would be a couple of hours. Took 3.5hours and I had to ask how much longer it would possibly take.
18 September 2026
Firstly I was told the warranty I had had expired. I then had to provide proof I had purchased an extended warranty at the time I purchased the car through Williams. The work was completed before I had approved it. The female colleague kindly
18 September 2026
Friendly helpful staff, service completedpromptly
18 September 2026
Seamless process from dropping the car off and the friendly service to being kept informed on progress and picking the car up at the time requested cleaned and valeted
17 September 2026
Experience was average, the Williams team themselves were friendly - however, I have a lease car and there was too much going back and fourth with myself, BMW & leasing agent to get bits authorised. Leasing company said BMW weren't submitting correct
17 September 2026
Quick and efficient service
17 September 2026
It was one disaster after another 4 Saturdays on a row we had to go down to sort stuff out
16 September 2026
I was looked after by Chloe who was excellent, looked after me, coffee, cake etc
16 September 2026
Very satisfied we got seen instantly and polite
16 September 2026
Very good service from Tom in the service dept.
16 September 2026
you communicated the process
16 September 2026
I thought the price was expensive, then had two issues. Booked car through app and when I got to garage to book in its was booked under a different reg. So had to sort out with a person. Then was offered a valet but this wasn't done
16 September 2026
I recently attended a follow-up appointment at BMW and was pleased with the level of service provided. The team were organised, attentive, and made sure I was kept informed throughout the visit. Any outstanding concerns were addressed clearly.
16 September 2026
First class service from the start to the finish the premises are spotless very clean
15 September 2026
Everything went smoothly from check in to leaving.
15 September 2026
Smooth service - liked the self check in
15 September 2026
More feedback on service options, booking a service without an expected completion time is difficult to manage as we live several miles from the centre
15 September 2026
Thank you for taking care of my car and for cleaning it too.
14 September 2026
Good communication and knowledgeable staff. All on time
14 September 2026
I had a great experience, the lady (Chloe) that attended to me was very helpful and detailed. She needs a pay rise Plus the other lady (Emma) was helpful the previous time I was there as well.
14 September 2026
From firstly arriving at the garage we were dealt with immediately. Then we sat down to have a coffee. We were kept informed of the progress as well as once the work had been completed. We always attend Williams Stockport. We purchased our car from
13 September 2026
Good communication whilst car was undergoing diagnosis and remedial work. All problems fixed
13 September 2026
Helpful staff
12 September 2026
Provided a loan car, work completed on time, kept me updated and competitive pricing.
12 September 2026
Everyone was really nice
10 September 2026
Excellent customer service, very efficient and Chloe was super helpful.
10 September 2026
Everything explained in detail with good communication.
10 September 2026
Overcharged for MOT, charges added which weren't explained at time of booking and don't understand what they are for, asked for a call back to discuss on 8th still no calll
09 September 2026
I had a mixed experience
09 September 2026
I was regularly informed and service was completed within the time indicated by the agent.
09 September 2026
On making the appointment the receptionist tried to get me to book really early despite me saying I can't. On collection a man at the service desks barely acknowledged me, no eye contact just 'I need to finish this'. A girl then came and helped me
08 September 2026
The service was satisfactory.
08 September 2026
They never call you to say your car is ready. Have to keep checking myself. Could be friendlier considering how much money is spent there. Repeatedly calling to the point of harassment well before my car is actually due a service.
08 September 2026
Full cost breakdown given ahead of service, booking confirmation provided, turnaround of vehicle ????
08 September 2026
Service was very efficient and staff, especially Chloe was very professional and very helpful.
08 September 2026
Smooth process and timely return of the vehicle
06 September 2026
A mechanic was needed to look at the car on collection.
05 September 2026
Dreadful, I was sold a faulty car that the incompetent dealer could not fix, Currently pursuing a section 75 for my money back
04 September 2026
Really friendly staff
04 September 2026
Friendly staff and a lovely showroom. My favourite BMW dealer I've used so far.
03 September 2026
Staff kept me informed of progress throughout. The tyres were also good value.
03 September 2026
I was dealt with promptly and the outcome to the service was better than expected. Halliwell Jones lied to me about the condition of my rear pads and discs and 12 months on they still didn't need to be changed.
02 September 2026
Happy with the overall experience however the cause of my fault wasn't found and is still occurring
02 September 2026
Staff always very friendly and hospitality excellent
02 September 2026
Customer service and other aspects of my experience (I waited on-site while work took place) was excellent except that the work took more than double than I wastol it would.
01 September 2026
Staff were couteous, loan car was ready and car ready on time
01 September 2026
Initially communication was limited and also car was not looked at for 1 week after its initial service slot. Staff did not appreciate the inconvenience of having to bring in the car for the fourth time in two years.
01 September 2026
I decided to wait after times were given and I am pleased to say they were on time. The car was presented after a valet and they had done an excellent job.
01 September 2026
Everyone was so nice
31 August 2026
They were well organised, attentive, excellent customer relations efficient and polite. I was completely satisfied with the service as I have been in the past.
31 August 2026
Because I was treated with respect
30 August 2026
Took two hours to fix the airbag. The receptionist was looking at clothes on he computer when I went to ask a question. No decaf coffee available or non dairy milk. Poor valet - a quick rinse and a light hoover - the dusty dash and consol untouched
29 August 2026
Had airbag recall phoned to get appointment very friendly receptionist arranged it for me sent reminders etc and a phone call great service easy to find thank you all job well done
29 August 2026
My appointment for MOT was booked in for 8:30am to 10:30m. At 10:05 I received a text saying my car was still with the technician. Failed MOT needed tyres and brake pads no one came and spoke to me until I asked? I eventually left the garage at 14:10
29 August 2026
Terrible service. They left me waiting 5hrs for a wheel hub! Disgraceful
28 August 2026
Nobody phoned me to say my car wasn't going to be ready day 1 and I sat in the waiting area for an hour from 4.30pm. New tyres were fitted, got an error message re them after leaving. Was told I'd get call back but not. Also missing 2 tyre valve caps
27 August 2026
I couldn't have asked for better service from Dawn, she kept me fully informed throughout.
27 August 2026
Wax did a great job at getting me booked in and ensured everything went smoothly- thank you Wax, Balal
27 August 2026
The job was done before the time u said , to finish I liked how u cleaned my car , top service
27 August 2026
The people I dealt with were very polite and professional.
27 August 2026
Efficient and kept me informed on progress
27 August 2026
Staff friendly and efficient, job completed on time and communication all very clear.
26 August 2026
No problem with the staff. Disappointed that my car, only 3 years old and 25,000 miles is now exhibiting an engine light fault and the bill to fix exceeds £600. Not what I expect from a BMW.
26 August 2026
You booked me in to replace my rear tyres. When I came in the morning and had my car assessed, there were no tyres for my car so I had to come back again in the afternoon.
26 August 2026
Very good, slight wait to get my keys back but I hit peak time
26 August 2026
Reasonably satisfied.
25 August 2026
Everyone was very welcoming & the gentleman I spoke to kept me informed throughout my visit , time wise he was spot on .
25 August 2026
Rear window heater was not fixed. I was told it would be booked back in as the service engineer said it was working, but I demonstrated to the service lady, that it wasn't working. I have had no contact to arrange this revisit.
25 August 2026
Was satisfactory
25 August 2026
Professional
25 August 2026
Given a courtesy car. Kept informed, work done on time
25 August 2026
I thought it was very expensive
24 August 2026
Prompt, on time service, friendly welcome and excellent 'while you wait' catering. Efficient and professional.
23 August 2026
Checking in very good. Work completed on time . Friendly service.
23 August 2026
very efficient, good communication
22 August 2026
Airbag recall & paid to have new wiper blades fitted. Sent away with job completed. Got home checked & still had old blades on, phoned up never knew about blades even though id prepaid. Not in stock so told to bring back when in stock. No call came
22 August 2026
Quiet discreet customer care. I always choose to wait because it's such a pleasure to be there with wifi, decent quality refreshments and updstes on work progress. I actually prefer working from there than my office
21 August 2026
There was an issue - which BMW Williams have addressed by Chloe. Chloe's customer service was exceptional - I always thought BMW was the gold standard - Chloe is the Platinum standard - she really cares about the customers.
20 August 2026
Good service
20 August 2026
Smooth check in, good facilities whilst waiting.
20 August 2026
Excellent 10/10 from A -Z
20 August 2026
Excellent receptionist. Fast service and nice breakfast
20 August 2026
Required a new tyre that was more expensive than elsewhere. Also required a full service - price quoted was double that of Halfords (although I would have preferred to use Williams)
20 August 2026
Always in communication with me and easy process
20 August 2026
Quick and efficient service staff were excellent
20 August 2026
Very straight forward process, the only thing that let the experience down was being told to just take a seat in the waiting area rather than being directed to the automated section that hand back the keys to you.
20 August 2026
Excellent facilities and upto date information on on schedule !!
20 August 2026
Quick a d easy drop off and pickup.
20 August 2026
I was a little taken aback by how everything is sent by message but the young lady who booked me in was very helpful
20 August 2026
All went well. Nice and smooth
20 August 2026
Very good experience excellent service ??
19 August 2026
Everything was very smooth from start to finish.
18 August 2026
Friendly staff kept me in touch with what was going on
18 August 2026
The work was carried out on schedule and my car was valeted into the bargain
17 August 2026
Prompt MOT service,
17 August 2026
First Class Service
17 August 2026
The car was serviced and MOT'd with no fuss. Dawn was very helpful and noted additional requests on the job sheet.
17 August 2026
counter advisor emma wat realy good best in all the years i been going to bmw
17 August 2026
Highly organised and car returned at time promised.
16 August 2026
Service cost 5 iDrive was extortionate - brake fluid and air filter, £457 does not reflect good value. I also (1) asked for an intermittent noise to be fixed but no progress (2) car held for 3 days with near-zero communication (3) badly cleaned
15 August 2026
Great and efficient service
15 August 2026
Excellent professional service
15 August 2026
Very professional in communication and service provision.
14 August 2026
Air con is not cooling enough even after the repair at bmw. I was suggested that car would be washed and vaccumed after service but unfotunately it was handed over in a bad condition (got even more dirty due to the job done)
14 August 2026
Very poor communication. The front-end office was very dismissive at the reception, during the car collection, and in the requested follow-up call. Specifically the last part, i.e. the follow-up call, was astonishing.
14 August 2026
I don't know what was done during the service. When I picked up the car I was expecting it to be really clean and valeted because it is BMW. However I got a streaky car back. It was cleaner when I dropped it off ! I had to clean it back at home
13 August 2026
Great communication throughout
13 August 2026
Greeted on arrival in a friendly manner
13 August 2026
Final bill was expensive,for tear brake pads and brake fluid
13 August 2026
Communication was good, staff were friendly and helpful. The service was completed efficiently while I waited. The vehicle check highlighted the tyre pressure was low and offered to correct it for around £150. Were you using Nitrogen?
13 August 2026
I was informed that it would take an hour to repair car, i was there 3hrs, being an disabled person really feel as though no one cared at this center, will never use this center again, i left crying and very disrespected. Staff communication poor
12 August 2026
Quick and professional. Also washed and valeted my car for free.
12 August 2026
Staff were amazing courteous helpful polite people who would do anything to help
12 August 2026
Cos it was done in rapid time as forecast and the reception staff were excellent.
12 August 2026
Did as expected
12 August 2026
Satisfied BUT no courtesy car for a factory recall repair on new one year old car and car kept an extra night for lack of parts
12 August 2026
Staff were great and really helpful only feedback I would give is regards courtesy/hire car being a charge I would think after spending £40000 on a car the least that would be offered is free courtesy car
12 August 2026
Everything went smoothly to the timeframe agreed.
11 August 2026
I arrived and the complete works hadn't been carried out, the car wash hadn't been carried out either - why offer if you're not actually going to do it? I had to sit and wait for the outstanding work to be completed after being told it's ready
10 August 2026
Easy and quick
09 August 2026
You got the work done quickly And I got a hire car within 30 minutes Well done!
09 August 2026
Quick response and repair
07 August 2026
David Probert's video was extremely helpful and identified that the right engine mount was split and needed immediate replacement. 10/10 for this and for his other comments. We had this and also the inner track-rod replaced with full wheel alignment.
07 August 2026
Tom at front desk was kind and sorted it. Mechanic correctly diagnosed and repaired
06 August 2026
the service was good but the car wash has damaged my car. I have been very careful with my BMW, it has always been hand washed since new. After the service it now has swirl scratches on the gloss black plastic, i did see the automated car wash.
05 August 2026
Not even close to outstanding customer satisfaction! Disappointed, overall
05 August 2026
Brought my car in for a number of issues, took time off work to do so. Car was returned with none of the issues resolved. Had to return it for a second appointment, still all issues not resolved
05 August 2026
Everything went smoothly,
05 August 2026
Great service from all the people I interacted with. The issues I had were: - Over an hour late while I waited so had to cancel meetings. - Was told my car had been cleaned but it hadn't but had to leave because it was over an hour late without clean
04 August 2026
awful courtesy car experience (apart from the guy who delivered it, he was fine)
04 August 2026
Good service, polite staff, kept informed.
04 August 2026
I lost the use of my car for 2.5 days due to a parts supply error and this caused me great inconvenience. Communication was difficult to say the least and led to frustration form my side. My personal travel plans also had to be changed as a result.
04 August 2026
Tom on Service reception was polite and organised. Walked me out to both my Courtesy Car and my own car when I collected it later that day. I was kept informed whilst my car was in for its MOT and Oil Service how everything was progressing
04 August 2026
Very friendly and efficient service.
04 August 2026
First visit to Williams Stockport and I encountered a very efficient service department. Arrived at 08.15 and i was provided with coffee and a breakfast which i have never encountered at other main dealerships.
03 August 2026
I was told that the cost of the service was included in my maintenance plan. Only when i dropped the car off was I notified it wasn't.
03 August 2026
Completely satisfied
03 August 2026
Great service kept updated
03 August 2026
Very professional and smooth
03 August 2026
Used kiosks great easy way in out
02 August 2026
ask for service replace two tyres and check AC. Told me it will be ready same day. Called me twice to say everything was good will be ready for 1700 and last call they told me tyres need replacing and it will be ready next day
02 August 2026
Flawless service. Good time keeping.
01 August 2026
Friendly staff, auto drop off was quick and easy!
01 August 2026
The technician did not highlight an issue with the parking sensors
30 July 2026
Sorted for last minute booking in for a Saturday am service!
30 July 2026
Efficient & friendly service.
29 July 2026
Kept informed, receptionist very helpful
29 July 2026
Because you didn't wash or Vac the car out like you said you had done on the phone when I was told the car was ready to collect. When I came to collect it you said you'd wash it but I would have to wait 1 hour.
29 July 2026
Excellent service and very professional. Need single out Tom.
29 July 2026
Sam and Bradley were very good, although there is still an issue with Car Play
28 July 2026
I booked a waiting appointment at 8.30am and was advised that the car would be done by 10.30am. It was actually finished at 12.30, meaning I had to reschedule several meetings. Nothing unexpected found, either. It wasn't even valeted. Disappointing.
28 July 2026
The centre is clean, modern and looks after you during your visit. I was seen very quickly both dropping off and picking up. The service team could not be more helpful, excellent service. Thank you.
27 July 2026
My BMW suffered a puncture on a stretch of the M60 close to the dealership. It was after 6pm but Mark from Williams Mini very kindly accepted my keys so I could have a new tyre fitted and it was fitted the next day. I got my car back in under 24hrs.
27 July 2026
No waiting, timely work
27 July 2026
A comfortable waiting area with breakfast and unlimited drinks whilst waiting
26 July 2026
Everyone I spoke to from dropping the car off, to getting updates and asking for more information were really helpful. Particularly Ellie and Emma.
26 July 2026
The whole process was handled swiftly and fluidly.
26 July 2026
The car was requested to be valeted and the key batteries replaced. Neither were completed at the service but there wasn't anyone to bring this up with.
24 July 2026
Sound and honest advice given by the mechanic and sorted the problem at hand, even at the end of the day near closing time.
24 July 2026
I was disappointed with the overall service. The staff showed little empathy during a stressful situation, communication felt impersonal, and collecting my car was poorly handled. The experience fell well below my expectations of a BMW retailer.
24 July 2026
Overall happy with the service
22 July 2026
Pleasant staff. Quick work and nice place to wait.
22 July 2026
My car is serviced by Williams and kept up-to-date. This problem was obviously not foreseen because I developed a substantial coolant leak. This was reported and booked in for repair. The initial quote was in the region of £145. (est)
22 July 2026
Usual level of efficiency
22 July 2026
All went smoothly
22 July 2026
Easy to book in service, helpful and friendly staff, clean centre
22 July 2026
No issues with the team. Just a long wait for an MOT.
FIND Williams Stockport BMW
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
Address
- Mersey Street, Stockport, Cheshire, SK1 2HX
Opening Hours
- Mon:08:00 - 18:00
- Tue:08:00 - 18:00
- Wed:08:00 - 18:00
- Thu:08:00 - 18:00
- Fri:08:00 -18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 4807600
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
12 October 2026
Kalem was great from start to finish.