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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
487 ratings and 317 comments received in the last 90 days.
18 August 2026
I had an excellent experience with the purchase of my new car and I was kept well informed throughout the process. A special thanks to Kalem at Stockport who was friendly, helpful and knowledgeable, and made the whole experience easy and enjoyable.
13 August 2026
Excellent Sales Centre, very accommodating to customers and happy to work around our busy schedules.
12 August 2026
Razwan and Harry made the purchase and handover of our new car a brilliant experience and we could not have asked for anything more.
08 August 2026
Excellent customer service from John and Taylor
04 August 2026
Harry and raz were superb from start to finish
04 August 2026
After a few teething problems regarding handover of my new car, matters were resolved to my complete satisfaction
27 July 2026
Kalem went above and beyond stayed late to complete paperwork and was able to answer all my questions regarding the different vehicle specifications. Exceptional customer service
13 July 2026
Kalem was patient, friendly, reasonable and accommodating.
12 July 2026
Very accommodating, personable, helpful. Really easy transaction.
09 July 2026
Harry was excellent from start to finish, very knowledgeable and personable and wouldn't hesitate to go back to him in future
06 July 2026
This was a fine call and would have been a five had it not been for not having the boot mat for the first five days which meant we couldn't go out with our dogs. Having said that the car is excellent and I'm delighted to have returned to BMW.
05 July 2026
The cars broke down after 2 days , and it's still in the service centre and no one's from the service centre has been bothered to contact me to explain what's happening with the vehicle, extremely frustrating and disappointing
03 July 2026
It has been ongoing for some time, and Harry Williams was a credit to your company
03 July 2026
From start to finish Aiden made everything so smooth, was a really great help and is a credit to BMW
03 July 2026
The entire process was smooth, professional, and stress-free from start to finish. The team kept me informed throughout, answered all my questions, and made the collection of my new car a really enjoyable experience. I felt well looked after.
03 July 2026
Very efficient. My sales Assistant Harry was very professional at Stockport Williams.
03 July 2026
Easy purchase very straightforward and responsive Sales Manager Harry Williams at Stockport BMW.
02 July 2026
This was fine ready when said it would be.
30 June 2026
The process was straightforward. Kalem helped us from start to finish and was very friendly and professional. We could have asked for a better service.
28 June 2026
Very professional great advice and help to choose the car No pressure great experience Many thanks Aiden at Williams Stockport
27 June 2026
After having a negative experience elsewhere via a broker Taylor Fisher has been absolutley amazing, such a seamless and stress free experience start to finish!!and I ended up with an even better car than I wanted initially so thank you Taylor!!!!!!
20 June 2026
Very easy, very friendly service.
19 June 2026
Everything was made really easy and straightforward. Aiden was fantastic to deal with! He made what is ordinarily a stressful process really seamless and stress free.
17 June 2026
Superb service.
16 June 2026
Sales agent (Kalem Monaghan) was excellent. Knowledgeable, attentive, not pushy.
16 June 2026
Kalem has always been available and a great help
07 June 2026
Aiden was probably the best person I could have hoped to deal with through the whole process made it so easy and he's a top man too.
06 June 2026
Everything went smoothly & Alex was really helpful from start to finish. He made everything easy & stress-free. It was my first time buying a car & I was really impressed with how it all went. Alex is a great salesman & made the experience enjoyable.
27 August 2026
Efficient and kept me informed on progress
27 August 2026
The people I dealt with were very polite and professional.
27 August 2026
The job was done before the time u said , to finish I liked how u cleaned my car , top service
27 August 2026
Staff friendly and efficient, job completed on time and communication all very clear.
27 August 2026
I couldn't have asked for better service from Dawn, she kept me fully informed throughout.
27 August 2026
Wax did a great job at getting me booked in and ensured everything went smoothly- thank you Wax, Balal
26 August 2026
Very good, slight wait to get my keys back but I hit peak time
26 August 2026
You booked me in to replace my rear tyres. When I came in the morning and had my car assessed, there were no tyres for my car so I had to come back again in the afternoon.
26 August 2026
No problem with the staff. Disappointed that my car, only 3 years old and 25,000 miles is now exhibiting an engine light fault and the bill to fix exceeds £600. Not what I expect from a BMW.
26 August 2026
Reasonably satisfied.
25 August 2026
Given a courtesy car. Kept informed, work done on time
25 August 2026
Professional
25 August 2026
Rear window heater was not fixed. I was told it would be booked back in as the service engineer said it was working, but I demonstrated to the service lady, that it wasn't working. I have had no contact to arrange this revisit.
25 August 2026
Was satisfactory
25 August 2026
I thought it was very expensive
25 August 2026
Everyone was very welcoming & the gentleman I spoke to kept me informed throughout my visit , time wise he was spot on .
24 August 2026
Prompt, on time service, friendly welcome and excellent 'while you wait' catering. Efficient and professional.
23 August 2026
very efficient, good communication
23 August 2026
Checking in very good. Work completed on time . Friendly service.
22 August 2026
Quiet discreet customer care. I always choose to wait because it's such a pleasure to be there with wifi, decent quality refreshments and updstes on work progress. I actually prefer working from there than my office
22 August 2026
Airbag recall & paid to have new wiper blades fitted. Sent away with job completed. Got home checked & still had old blades on, phoned up never knew about blades even though id prepaid. Not in stock so told to bring back when in stock. No call came
21 August 2026
There was an issue - which BMW Williams have addressed by Chloe. Chloe's customer service was exceptional - I always thought BMW was the gold standard - Chloe is the Platinum standard - she really cares about the customers.
20 August 2026
All went well. Nice and smooth
20 August 2026
I was a little taken aback by how everything is sent by message but the young lady who booked me in was very helpful
20 August 2026
Excellent facilities and upto date information on on schedule !!
20 August 2026
Very straight forward process, the only thing that let the experience down was being told to just take a seat in the waiting area rather than being directed to the automated section that hand back the keys to you.
20 August 2026
Quick and efficient service staff were excellent
20 August 2026
Always in communication with me and easy process
20 August 2026
Required a new tyre that was more expensive than elsewhere. Also required a full service - price quoted was double that of Halfords (although I would have preferred to use Williams)
20 August 2026
Excellent receptionist. Fast service and nice breakfast
20 August 2026
Very good experience excellent service ??
20 August 2026
Excellent 10/10 from A -Z
20 August 2026
Smooth check in, good facilities whilst waiting.
20 August 2026
Good service
20 August 2026
Quick a d easy drop off and pickup.
19 August 2026
Everything was very smooth from start to finish.
18 August 2026
Friendly staff kept me in touch with what was going on
18 August 2026
The work was carried out on schedule and my car was valeted into the bargain
17 August 2026
Prompt MOT service,
17 August 2026
First Class Service
17 August 2026
The car was serviced and MOT'd with no fuss. Dawn was very helpful and noted additional requests on the job sheet.
17 August 2026
counter advisor emma wat realy good best in all the years i been going to bmw
17 August 2026
Highly organised and car returned at time promised.
16 August 2026
Service cost 5 iDrive was extortionate - brake fluid and air filter, £457 does not reflect good value. I also (1) asked for an intermittent noise to be fixed but no progress (2) car held for 3 days with near-zero communication (3) badly cleaned
15 August 2026
Great and efficient service
15 August 2026
Very professional in communication and service provision.
15 August 2026
Excellent professional service
14 August 2026
I don't know what was done during the service. When I picked up the car I was expecting it to be really clean and valeted because it is BMW. However I got a streaky car back. It was cleaner when I dropped it off ! I had to clean it back at home
14 August 2026
Very poor communication. The front-end office was very dismissive at the reception, during the car collection, and in the requested follow-up call. Specifically the last part, i.e. the follow-up call, was astonishing.
14 August 2026
Air con is not cooling enough even after the repair at bmw. I was suggested that car would be washed and vaccumed after service but unfotunately it was handed over in a bad condition (got even more dirty due to the job done)
13 August 2026
I was informed that it would take an hour to repair car, i was there 3hrs, being an disabled person really feel as though no one cared at this center, will never use this center again, i left crying and very disrespected. Staff communication poor
13 August 2026
Greeted on arrival in a friendly manner
13 August 2026
Final bill was expensive,for tear brake pads and brake fluid
13 August 2026
Communication was good, staff were friendly and helpful. The service was completed efficiently while I waited. The vehicle check highlighted the tyre pressure was low and offered to correct it for around £150. Were you using Nitrogen?
13 August 2026
Great communication throughout
12 August 2026
Staff were great and really helpful only feedback I would give is regards courtesy/hire car being a charge I would think after spending £40000 on a car the least that would be offered is free courtesy car
12 August 2026
Everything went smoothly to the timeframe agreed.
12 August 2026
Quick and professional. Also washed and valeted my car for free.
12 August 2026
Satisfied BUT no courtesy car for a factory recall repair on new one year old car and car kept an extra night for lack of parts
12 August 2026
Did as expected
12 August 2026
Cos it was done in rapid time as forecast and the reception staff were excellent.
12 August 2026
Staff were amazing courteous helpful polite people who would do anything to help
11 August 2026
I arrived and the complete works hadn't been carried out, the car wash hadn't been carried out either - why offer if you're not actually going to do it? I had to sit and wait for the outstanding work to be completed after being told it's ready
10 August 2026
Easy and quick
09 August 2026
Quick response and repair
09 August 2026
You got the work done quickly And I got a hire car within 30 minutes Well done!
07 August 2026
Tom at front desk was kind and sorted it. Mechanic correctly diagnosed and repaired
07 August 2026
David Probert's video was extremely helpful and identified that the right engine mount was split and needed immediate replacement. 10/10 for this and for his other comments. We had this and also the inner track-rod replaced with full wheel alignment.
06 August 2026
the service was good but the car wash has damaged my car. I have been very careful with my BMW, it has always been hand washed since new. After the service it now has swirl scratches on the gloss black plastic, i did see the automated car wash.
05 August 2026
Brought my car in for a number of issues, took time off work to do so. Car was returned with none of the issues resolved. Had to return it for a second appointment, still all issues not resolved
05 August 2026
Not even close to outstanding customer satisfaction! Disappointed, overall
05 August 2026
Great service from all the people I interacted with. The issues I had were: - Over an hour late while I waited so had to cancel meetings. - Was told my car had been cleaned but it hadn't but had to leave because it was over an hour late without clean
05 August 2026
Everything went smoothly,
04 August 2026
awful courtesy car experience (apart from the guy who delivered it, he was fine)
04 August 2026
Tom on Service reception was polite and organised. Walked me out to both my Courtesy Car and my own car when I collected it later that day. I was kept informed whilst my car was in for its MOT and Oil Service how everything was progressing
04 August 2026
First visit to Williams Stockport and I encountered a very efficient service department. Arrived at 08.15 and i was provided with coffee and a breakfast which i have never encountered at other main dealerships.
04 August 2026
Good service, polite staff, kept informed.
04 August 2026
Very friendly and efficient service.
04 August 2026
I lost the use of my car for 2.5 days due to a parts supply error and this caused me great inconvenience. Communication was difficult to say the least and led to frustration form my side. My personal travel plans also had to be changed as a result.
03 August 2026
I was told that the cost of the service was included in my maintenance plan. Only when i dropped the car off was I notified it wasn't.
03 August 2026
Used kiosks great easy way in out
03 August 2026
Great service kept updated
03 August 2026
Very professional and smooth
03 August 2026
Completely satisfied
02 August 2026
ask for service replace two tyres and check AC. Told me it will be ready same day. Called me twice to say everything was good will be ready for 1700 and last call they told me tyres need replacing and it will be ready next day
02 August 2026
Flawless service. Good time keeping.
01 August 2026
The technician did not highlight an issue with the parking sensors
01 August 2026
Friendly staff, auto drop off was quick and easy!
30 July 2026
Sorted for last minute booking in for a Saturday am service!
30 July 2026
Efficient & friendly service.
29 July 2026
Kept informed, receptionist very helpful
29 July 2026
Because you didn't wash or Vac the car out like you said you had done on the phone when I was told the car was ready to collect. When I came to collect it you said you'd wash it but I would have to wait 1 hour.
29 July 2026
Excellent service and very professional. Need single out Tom.
29 July 2026
Sam and Bradley were very good, although there is still an issue with Car Play
28 July 2026
I booked a waiting appointment at 8.30am and was advised that the car would be done by 10.30am. It was actually finished at 12.30, meaning I had to reschedule several meetings. Nothing unexpected found, either. It wasn't even valeted. Disappointing.
28 July 2026
The centre is clean, modern and looks after you during your visit. I was seen very quickly both dropping off and picking up. The service team could not be more helpful, excellent service. Thank you.
27 July 2026
My BMW suffered a puncture on a stretch of the M60 close to the dealership. It was after 6pm but Mark from Williams Mini very kindly accepted my keys so I could have a new tyre fitted and it was fitted the next day. I got my car back in under 24hrs.
27 July 2026
No waiting, timely work
27 July 2026
A comfortable waiting area with breakfast and unlimited drinks whilst waiting
26 July 2026
Everyone I spoke to from dropping the car off, to getting updates and asking for more information were really helpful. Particularly Ellie and Emma.
26 July 2026
The car was requested to be valeted and the key batteries replaced. Neither were completed at the service but there wasn't anyone to bring this up with.
26 July 2026
The whole process was handled swiftly and fluidly.
24 July 2026
Sound and honest advice given by the mechanic and sorted the problem at hand, even at the end of the day near closing time.
24 July 2026
Overall happy with the service
24 July 2026
I was disappointed with the overall service. The staff showed little empathy during a stressful situation, communication felt impersonal, and collecting my car was poorly handled. The experience fell well below my expectations of a BMW retailer.
22 July 2026
Pleasant staff. Quick work and nice place to wait.
22 July 2026
Usual level of efficiency
22 July 2026
No issues with the team. Just a long wait for an MOT.
22 July 2026
Easy to book in service, helpful and friendly staff, clean centre
22 July 2026
All went smoothly
22 July 2026
My car is serviced by Williams and kept up-to-date. This problem was obviously not foreseen because I developed a substantial coolant leak. This was reported and booked in for repair. The initial quote was in the region of £145. (est)
21 July 2026
Good service and friendly staff
20 July 2026
Communication was strong. Problem was fixed efficiently. Service on arrival was friendly and efficient.
20 July 2026
Good service from start to finish
20 July 2026
Car was booked in for oil change at 8:30 and 90 minutes later given back finished
20 July 2026
Arrived to find my appointment had been cancelled so without a courtesy car, the CS rep on the desk was apologetic but its still highly inconvenient. I have been back with the same issues multiple times and everytime I get the car back there's a prob
20 July 2026
Good communication throughout and all completed in a timely manner. Nice place to wait with good facilities including drinks and wifi.
20 July 2026
Excellent prompt and well managed experience.
19 July 2026
Professional service
19 July 2026
Sorted all the issues out with the way the warranty was set ip
18 July 2026
No problem
16 July 2026
The booking process was simple, with a suitable time slot available the same week. The service was carried out quickly within the anticipated timeframe while I waited in the centre.
15 July 2026
It's never good to have a recall on a car but Nick made it as pain free as possible.
15 July 2026
The process of having a brake fluid change was quick and easy, and was a fair price.
15 July 2026
Very easy process from booking to self check in. Staff always very polite and efficient.
14 July 2026
Very pleasant, efficient service.
14 July 2026
Very helpful and good discount
14 July 2026
I booked my car in for investigation work and was advised of any charges etc. this part was fine. I received a call telling me the work would be completed under warranty and I would have to leave the car. It went rapidly down hill from here.
14 July 2026
I went to the dealership to have a new battery registered for the BMW connected drive app, because I bought the battery from a BMW specialist it is a BMW original dealer battery they charged me £65.00 to do the registration.
14 July 2026
Very efficient service .Just gettingto know them and found that are honest , dont over charge and veryhelpful indeed
14 July 2026
Service was good (a recall for an oil cap issue) although if asked I could have lifted the bonnet and reported on a completely dry engine bay. IE no fault with the cap.
14 July 2026
Staff on reception were most welcoming staying reason for my appointment on to device desk were i was briefed on every step off the procedure most pleasing a good all round experience well appreciated many thanks .
13 July 2026
Was left waiting 1 hour extra even though car service was complete. No apology. Had to ask how much longer before being told it was ready.
13 July 2026
Delivered on time and to cost
13 July 2026
Helpful staff. Nice touch with the breakfast plates. Nice clean showroom
12 July 2026
I can only say a huge thankyou to the staff at Williams in Stockport. They were very helpful when I had a major health scare regarding my car being in for service and having a hire car that needed collecting as I couldn't drive for over a week
12 July 2026
Quick and efficient turn around. I can get back the car on the same day.
11 July 2026
Could have been told when I booked the service that you would prefer to keep the car overnight If I had not had an alternative car I would have had to take the car away and then if any damage had occurred to the windscreen it would have been my faul
10 July 2026
It was for an airbag recall and I received no paperwork or documentation it had been done. If I sell the car the next owner will have to ring the dealer to confirm it's been done which seems mad. Car was booked for healthcheck. I had no feedback.
09 July 2026
I had booked in for mot and major service. I then received a call telling me my major service is not needed and that I still have at least 6000 miles for it. When I received the car back it was 500 miles. I now have to rebook again and plan another d
09 July 2026
Amazing staff at front desk
09 July 2026
There were no real issues, but I don't think it was a 5* experience. Initially told there was a service pack and no cost, then they were mistaken and was a cost...I didn't expect it free, but when I'd been told it was I was then disappointed...
09 July 2026
Very difficult to get service team members on the phone to get an explanation of the issue. Called each day it was with the branch and was either ringing for 10 mins or being told I'd be getting a call back. Health check conflicted what happened too.
09 July 2026
I wasn't satisfied when I first booked it in as when I arrived I was told there was a shortage of loan cars so I had to re-arrange my booking until the following week which wasn't great as I'd had to reschedule things for the original appointment .
09 July 2026
Good service
09 July 2026
I came in for a service, I tend to go to the bmw in Crewe for my service as part of this I receive my car back washed and cleaned - however not here my vehicle wasn't cleaned and Infact had marks from the technician on the body of the vehicle
07 July 2026
Easy process
07 July 2026
Easy quick service
07 July 2026
Very good service. Only thing was i was promised a free car wash but that was not given.
07 July 2026
Booked for service with expected pick up 16.00-16.30. Was on my way to the garage (a 30m drive for me) and received a call at 16.45 to say the car wouldn't be ready and to come back tomorrow. More to explain but this form is limited in space.
06 July 2026
Was quoted price for service but was charged in excess of this. I called on 1/7 to ask why and was told they would call me back . I called again next day 2/7 and was told that they needed to speak to the person that created the invoice no reply
06 July 2026
Repeatedly failed to rectify the original fault & significant extended period of waiting. Fallen significantly below the standard required by CRA 2015 which requires services to be carried out with reasonable care & skill.
06 July 2026
Both prior and upon arrival I stated I was going to wait at the bmw garage for the check to be complete. I had a text message saying it would be no more then 1 hour, I was there for 3 and the staff were terrible in giving updates.
06 July 2026
I booked a curtesy car and one wasn't available on the day
06 July 2026
I have been using this BMW centre since 2009, and never had a reason to go elsewhere. Some of the faces may have changed, but the service is still great.
06 July 2026
Exceptional
06 July 2026
The car was serviced well and in time.
06 July 2026
Everything went very smoothly
06 July 2026
The new booking in and out system worked quite well. Although the payment stage needs simplifying I think.
05 July 2026
Good service overall and the service staff were responsive and helpful when I raised an issue from the MOT
05 July 2026
Quick easy professional service
04 July 2026
No where to park on Arrival No one to greet you when you come in Woman who is meant to be responsible for the check in was talking to another man and completely ignored me. Needed to ask a question had to wait for her to finish her conversation
04 July 2026
I was provided with great service and I am thankful for that.
03 July 2026
I took my car in for a recall of an air bag and ended up having to get the car towed home - there was nothing wrong with the car before I took it to Williams and when I initially told someone in the Service team he was dismissive and rude
03 July 2026
Happy with the servicing on the car. Not so happy with the administrative side. I've noticed the quality of the service advisors at front desk declining. They didn't even stamp my service book on two occasions. They're not interested customer service
03 July 2026
Mark down slightly as was made to wait an extra day as original wheel replacement sent was scratched. The depot informed me of their action straightaway and I am grateful that they did not fit a scratched wheel
02 July 2026
Overall, was ok but could have been better. If you ask people if there any concerns and/or additional work required when booking/checking in a car then try to address them when you have the car in the workshop, to save people having to book back in.
02 July 2026
The part had been delivered then fitted
02 July 2026
Dawn and Julie were really friendly and efficient, both of them made me feel very comfortable and the service was done quickly.
01 July 2026
Work carried out as requested and on time. However, technician had left dashcam unplugged in the driver's footwell and not returned to how it was left.
01 July 2026
I was told when booking that the job took 1 day. I received a text at 13.00 saying the job was on schedule. 5pm was stated as collection time. I arrived at 4.45 to be told it was a 2 day job and the car could only be collected the next day.
01 July 2026
We always make sure we are in plenty of time for our appointment but find it quite annoying that we have to use auto check in as it won't allow us to check if we are 15 mins early!
01 July 2026
Very friendly and helpful front of desk.
01 July 2026
The way my whole run in service experience was conducted following a small warranty claim for a door seal. Go back and look over the history. It was for an M2 and wasn't cheap, so it sours the ownership experience.
01 July 2026
We specified a collection time as we had to pick up our grandson from school. They achieved this time. Also we ordered a spare key from the parts Dept and they were very helpful and efficient .David Pike in parts.
01 July 2026
Professional and polite at reception.Auto check in was great and all staff really helpful
30 June 2026
Very professional
30 June 2026
Quick service and friendly staff
30 June 2026
The day before my appointment I was called and informed I wouldn't be getting a courtesy car, despite specficially booking an appointment with one. Was told to get there early and it would be done within 90 minutes. I was there for over 3 hours!
30 June 2026
It took 5 hours to complete a simple recall check and then automated key safe wouldn't work. There was no record on your system of the vehicle, in the end the lady had to open all the key safes and I was left to choose my own key from all the boxes
30 June 2026
With one days notice my loan car was cancelled. It was re-arrange that the car would be serviced while I wait, which was done.
30 June 2026
From entering site it was well structured and staff guided me to login point and also obtained the person I needed to see . Refreshments were available. Very professional.
29 June 2026
Excellent service and attention to detail
29 June 2026
Service provided was as informed
29 June 2026
Andy was excellent from start to finish.
29 June 2026
Firstly, the necessary work ie replacement of front lighting unit was eventually satisfactorily completed, after a 3 month wait. prior to that My follow up calls to the Centre were often unanswered & my requests to speak to a manager were ignored.
29 June 2026
Helpful, friendly and efficient throughout the whole process
29 June 2026
Very efficient and work carried out quickly.
29 June 2026
Quick service of my car, nice waiting area with excellent refreshments and breakfast items available, able to use my laptop whilst waiting for service to be done. Text a link to review the vehicle report which is handy. Prices vary though on app.
29 June 2026
Dawn in services was very helpful and looked after us really well.
29 June 2026
Fantastic service provided
29 June 2026
The service was good but I prefer dealing with people rather than putting the key in a locker
29 June 2026
Smiles at reception, efficient transfer to book in with no wait time even though I was half an hour early, comfortable waiting area, job completed before time stated, full report, receptionist helped me find my car in the carpark.
28 June 2026
Helpful friendly service
28 June 2026
Excellent service Thank you
28 June 2026
Friendly efficient staff, nice relaxing surroundings
28 June 2026
Very polite and professional
27 June 2026
Received politely and warmly by the reception team and kept informed and updated as to the progress during the service.. The service was completed on time and the car returned in a clean condition. Refreshments were available whilst waiting.
26 June 2026
Very good service thanks
26 June 2026
Staff good and attentive. I do not like the automated checkin and key drop. I'm not sure what the problem that was trying to fix but it feels unnecessary.
25 June 2026
Easy to book in, kept up to date with regular messages
25 June 2026
Everything using the self service machine was smooth and I received updates regularly throughout the day. This was an easy and well organised experience.
25 June 2026
On time and efficiently done
25 June 2026
Do dramas, pleasant and polite staff, work completed on time, faulty headlight acknowledged and part ordered for later fitment under warrenty
24 June 2026
Everyone very clearly explained everything
24 June 2026
Nothing wrong with the service I received, however I have an issue with my car that needs a diagnostic, related to a part I had fitted a few years ago, which in itself was over £1000 at the time. I think £157 for a diagnostic check is EXPENSIVE.
24 June 2026
Excellent experience
24 June 2026
I find ll the staff are really helpful
24 June 2026
Quick, efficient I was in and out
24 June 2026
Useful follow up and booked me in promptly
23 June 2026
There was very poor communication from the office, my car was kept for an additional day and nobody contacted me about it all. My husband took the afternoon off work to collect it the and kept ringing the office multiple times and nobody answered.
23 June 2026
Service was good communication good, didn't get car washed as mentioned though.
23 June 2026
Very slick experience
23 June 2026
I wasn't particularly fond of the self check out
23 June 2026
Staff were lovely, polite and professional. I had to rearrange the appointment and the team were very accommodating.
23 June 2026
Great service as always
22 June 2026
all done without problems
22 June 2026
The expensive "repair" on my air conditioning has had little to no effect. It continues to work intermittently for a few seconds and then fails to work for the rest of the next ten or fifteen minutes. Very disappointing with a bill of over £1500
21 June 2026
Everyone friendly and took less time to complete than expected .
21 June 2026
Good service, efficient check out.
21 June 2026
I arrived 08.55 and was informed the car would be ready 11am. So i hung around. Come 12.30 I enquired if there was a problem. Following a check I was informed my car would be next It was ready around 1.30pm it was cleaned but was missed
21 June 2026
Service was top notch, thanks
21 June 2026
Helpful friendly staff
21 June 2026
I was told what to expect during my wait and there was a pleasant and calm atmosphere, Im little hard of hearing and because the lady that signposted me to the desk had to repeat herself 3x seemed annoyed but im sorry i couldn't make her out
21 June 2026
No personal contact - no opportunity to discuss issues with the vehicle.
20 June 2026
No problems, everyone I met was friendly.
20 June 2026
Smooth service, Thanks to Emma.
20 June 2026
excellent service
20 June 2026
The front of service guy was very polite and knowledgeable
18 June 2026
Booked in smoothly. Was able to work while I waited. Good coffee. Had some good conversation with sales. Finished on time and car was washed. All good thanks.
17 June 2026
Clear and polite communication online and offline. Fast service. Precise timing regarding slots for check-in and check-out of the car.
17 June 2026
Staff were great and work was completed in a timely manner
17 June 2026
Good communication, job completed in a timely manner
17 June 2026
Despite automated check in your staff on site were on hand to assist. I prefer the personnel touch to your screens
17 June 2026
Didn't ask for bmw to test my car for all different things and charge me for them- only went in for a recall - also was offered free wash and vacuum with never got done .
17 June 2026
It's was good experience and thanks for the same
16 June 2026
Not at all satisfied with the faceless touch screen replacement for service personnel, a touch screen cannot help with queries !
16 June 2026
Excellent service
16 June 2026
The fault reported and work carried out has not been resolved. The issues remains the same. I've made a complaint to customer service at Stockport and still waiting for a call back by their service department. I'm unimpressed to say the least.
16 June 2026
Still no resolution for battery problem since car was delivered
16 June 2026
Fa static service and a great incentive for the apprentices really pleased with the work and also the professional handovers and updates . Will be selling my car soon and the tick sheet car check screening will be great for any potential buyers. ??
15 June 2026
Liked the self check in/leaving the key. My first time of using. The guy who was at the self check in point was really helpfuI. I don't like using my mobile to make payments - a member of staff was helpful and took my payment using your card machine
15 June 2026
Easy check in , comfortable waiting area & prompt work
15 June 2026
Very Poor
15 June 2026
never made to feel overly welcome, few times ive been ive ended up stood there like a spare part.
14 June 2026
Easy service friendly staff and quick work done!
14 June 2026
Time taken, I waited for the service took around 4 hours in total where I was lead to believe it would take 2-3 hours. Update info could have been regular. Front face staff were lovely though.
14 June 2026
Friendly staff update throughout
14 June 2026
All went very smoothly and communication was good. No courtesy car available at short notice but that was my fault!
14 June 2026
Liked the use of the touchscreen machines to drop off and collect car key with no waiting around.
13 June 2026
All as expected, quick and easy.
13 June 2026
People were really nice
11 June 2026
Friendly polite
10 June 2026
Quick and easy to book, issue was sorted within a few hours. Process was smooth.
10 June 2026
I would like to talk to a person not a maci
10 June 2026
Whole experience was very good, professional staff, speed of service my car was ready in the timescale that was told to me when I booked the service. Facilities on site whilst waiting for my car was very good
10 June 2026
Oh I'm pretty please to say it was nice . to know you still have nice peoples around because hospitalty customers service was helpful and I'm greatfully for the washing of my car I'm thankfully, and that why I'm giving you guys Good News ??
10 June 2026
Superb service
10 June 2026
You only did half of the work. You didnt give me a call back when i requested one. Providing "Red" feedback and then not being able to answer questions on collection is poor. I now have to bring the car back in and you arent in a convient place.
10 June 2026
We were met by one of the Team on arrival Booked in Straight away, lovely relaxing surroundings,.recall dealt with and returned back to us valeted
10 June 2026
Thanks for sorting the airbag - and the friendly team too
09 June 2026
Excellent service
09 June 2026
No complaints all went as expected
09 June 2026
Very easy to make the appointment for my car service. Very pleasant and polite lady helped with the check in and was promptly informed when the car was ready for collection.
09 June 2026
Williams stated i would be given a curtesy car on the day was told I didn't order one why would I when they stated I would be getting one taxi provided same on pick up no pick up till challenged over it no car cleaned as promised
09 June 2026
Very poor customer service from the service team,from when the car was dropped off there was zero communication for 11 days to when the car was ready to pick up,I rang on numerous occasions to speak to service,left several messages but nothing.
08 June 2026
Quick and easy
08 June 2026
Excellent service
08 June 2026
Parts for the repairs that had been booked in conjunction with the service had not been ordered.
08 June 2026
My car was kept for three days, but it still hasn't been fixed. I was told that all the filters would be changed, but the pollen filter still smells whenever the air conditioning is switched on or off.
08 June 2026
Staff at Williams Stockport are always in the ball greet you with a friendly smile and do as much as they can to ensure your visit is suy
08 June 2026
Great service and price. A pleasure to visit.
08 June 2026
Very satisfied
08 June 2026
Excellent service
07 June 2026
Being required to drop off by 8.30 and arriving at 4.30 (as I requested) and car not being ready until 5.00 seems excessive. Slight dust layer around the car inside was disappointing. Would be good to have option of inside valet (even paid).
07 June 2026
Had no problems getting the job done.
07 June 2026
I was treated with courtesy from the moment I arrived
07 June 2026
Emma was helpful.
07 June 2026
very helpful and courteous recptionists.
07 June 2026
Waiting time was as predicted.
06 June 2026
When we finally got the recall appointment- everything went very smoothly
06 June 2026
Welcoming staff and clean environment.
06 June 2026
The customer service agent was very understanding and helpful a much better experience from Stockport BMW a great improvement from recent visits.
06 June 2026
Transfer issue sorted. MOT carried out well - unfortunately tyres were not in stock
06 June 2026
The whole process is great
05 June 2026
Excellent service from Service team and in particular Emma McWhan who went over and above to ensure that the service provided was completed satisfactorily and is a credit to BMW Stockport
05 June 2026
Came to the dealership on behalf of my elderly dad to have a recall issue done on the airbag with no warning lights on the dash lit. When I went to leave the abs light was on had to return to dealership straight away for it to be rectified.
05 June 2026
Service delivered on time and as arranged. Serious cuts, which I was unaware of, discovered in two tyres
FIND Williams Stockport BMW
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrinchamno and Sale
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrinchamno and Sale
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrinchamno and Sale
Address
- Mersey Street, Stockport, Cheshire, SK1 2HX
Opening Hours
- Mon:08:00 - 18:00
- Tue:08:00 - 18:00
- Wed:08:00 - 18:00
- Thu:08:00 - 18:00
- Fri:08:00 -18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 4807600
Stockport as well as surrounding areas including High Peak, Hyde, Altrinchamno and Sale
20 August 2026
Everyone was helpful and efficient