OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

459 ratings and 230 comments received in the last 90 days.

18 April 2024

Amazing customer service Neil was fantastic

15 April 2024

Amber shown us how to use the car really well and made sure we fully understood before we left.

12 April 2024

When we were collected the car they come outside and talk to us through everything set the BMW up on iPhone made picking up the car very easy

05 April 2024

Friendly staff , relaxed professional envirinment

05 April 2024

Painless process to select and order the car. Although it took quite a while to arrive I was kept informed of the progress.

03 April 2024

The service was friendly and efficient. I was kept fully up to date with the process of sourcing a car to meet my requirements. Delivery was prompt and with contracts signed/ completed online the whole experience was efficient and timely.

03 April 2024

Knowledge/helpfulness/expierience second to none

31 March 2024

Being someone who does not like haggling I found the process of getting the deal and costing a bit awkward. A company like BMW should be offering the best deal possible without the haggling. Felt that the dealer was trying to get as much as it could

20 March 2024

After my initial experience with the used car sale team being somewhat underwhelming, the new cars sales team and Alex Robinson in particular, ensured that my decision to stick with BMW, and purchase my new car went as smoothly as i would expect.

20 March 2024

First class support from Frank Martone and everything was explained in an easy to understandable way, Frank always goes the extra mile and even arranged a courtesy car over the weekend whilst we waited to complete the sales paperwork

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18 April 2024

The issue I had was resolved and I was regularly updated throughout the process

18 April 2024

Dawn Caudwell provide an amazing service and was at hand every step of the way, whilst navigating a difficult a difficult warranty claim. Despite the third-party claim being unsuccessful the service and communication I received made up for it.

16 April 2024

Would have given it 4 stars but the service adviser had to be prompted by myself to seek advice!

16 April 2024

Each time the app alerts that the car is needing work, I book and given a cost for the work via app. By the time I drop the car off or have the appointment confirmed the prices is always more. The staff don't seem to care much as to why its different

16 April 2024

Very Helpgful, kept in touch about about the progress of the repair at each stage.

16 April 2024

Service reception good, obviously following a script for the EGR. Will take car to independent BMW specialist.

15 April 2024

I received an in-car message to get my front brakes replaced. I bought the car end of Oct. Sales said they couldn't do anything because it was more than 2 months. I assumed the brakes and everything else would be in good condition

15 April 2024

Because the person who dealt with me promise he would contact me for a part l think its for my exhaust a cap and he said it would only take about 10-15 minutes to put on and l have not heard anything. I came for a service on my car.

15 April 2024

Service agent excellent

15 April 2024

MOT and work was fine - but when I came to collect the car I was left waiting for a long time. I spoke to 3 different members of staff, and was told to wait in the waiting area and it seemed like I was forgotten. Took ages to just pay and collect

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