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Repairs not covered under warranty. Had to discuss issues at length with bmw
The STOCKPORT member of staff Sophia who's in the servicing department is excellent at her job. She has twice now dealt with me and I give her 11/10 on both occasions.
Poor customer care when car developed engine issue. Poor communication between mechanics and front desk service staff.
The service at the branch is very satisfactory.
Great communication, car ready when promised, everything done to help.
Good service completed within estimated time.
Also my car wasn't cleaned as it was when it was at Williams Rochdale
No problems have arisen
Servicing matters were dealt with satisfactorily.
Sofia kept me informed and was extremely charmjng
Having a fairly good understanding of the service that I received, a filter, oil and throwing some water at the car shouldn't have cost £270 unless your labour cost is near 400PH. Oiled finger marks on the bonnet too.
Advisor kept me informed of issues with my car
Ready when stated
Andy, Manager, is very attentive and clearly committed to customer satisfaction. The difference between 4 and 5 stars is that you sometimes feel a nuisance to the service desk staff, when in fact it should be the other way around! Like the video!!
Service from personal was fantastic. Car seemed to be fixed, however after 3 days the fault re-serviced.
We spent £800 on a service and the car didn't get washed or valeted. The service staff were good
Couldn't fault the branch however the lack of staff stooped it from being a top score had to wait around longer than necessary.
Booked in dor 1 hour appointment but actually took nearer two hours to complete
You were in touch with me through out the service they make you feel that they care about you and your car
I have no idea what parts were replaced . Also annoyingly the Service book was not updated even though it was left on the passenger seat and I specifically asked when booking in. (On my previous visit the Service book was covered in oil.)
Given poor Rochdale information and assistance experience, I called in to discuss the recall letter at Stockport, gentleman was not aware why I chose Stockport to try and dealt with me in such a manner as to regain my confidence so I booked car in
Again its down to customer service
Completed in time advised, kept updated all along the way, felt like took great car of my vehicle.
Pleasant efficient service
Couldn't fault anything. It was all perfectly explained
Couldn't have done more
Service was carried out with satisfaction, engine oil but it was a cost I wasn't expecting and I have now found out there could be further charges to do with various services. Ie brakes
I always feel confident Williams will look after my best interests and look at what they can do for the customer as against what they can do for themselves, Ellie and Andy in customer service assisted in reducing recent cost on the parts, appreciated
Service department procedures need tweaking I don't like writing negative reviews but have to be honest. Video a very good idea but he spoke far too fast to understand. Main issue was communication re pick up. They need to be more pro active.
I asked for the car to be valeted after it was offered to me. When the car came back it hadn't been done. Having spent £600 I thought this was a big let down. I also had a few marks which i was told would be t cutted. They weren't
coffee machine was out of order!!
I asked them to reset my Bluetooth and delete my phone from my car so that I can set it up as new. She said it would take an hour. But I got no call after that. Finally I called up at 5 only to be told my car was ready 2 hours back. I had to rush in.
The service I received from Williams was excellent, all the staff were friendly and helpful and the waiting area, with a choice of drinks and snacks, was very pleasant. It was the first time I have been to Williams and it is where I will go in future
Very knowledgeable, well trained and courteous staff.
Easy to book a service, complimentary lift to the station and the car is returned to me in exactly the manner I have learned to expect.
CD player failed, but was promptly repaired.
Waited too long for my car, the service had been done but no one informed me it was ready.
All very nice people always willing to help
Very friendly efficient service
Car was serviced and completed on time as promised.
The work has always been done well.
Service costs are too high
Very slick efficient service
Had vehicle from new 12 months old. First service and my fault apparently I hadn't returned earlier to actually resolve a faulty wiper that somehow passed your pre delivery inspection without any rubber on it.
On time, loan car and kept informed
Video footage and kept up to date with any issues
Great service, great people and really good coffee
No offer of any sort of compensation or anything after I broke down. No service package offered. I have really lost my confidence in this car and I feel the clutch is on its way out. I will be emailing a complaint in shortly.
You used to wash and Vacuum the car - disappointed you didn't this time ...
although i have to say i was slightly disappointed when i send in my car for the requested part exchange but not having a good car wash (which you usually do in the past)
I've dealt with the Williams Group over many years and have not been disappointed with the Stockport experience, in all areas.
This time it was the best time communication and feed back about car
I can't find any fault in this department.
First class attention and efficiency.
Williams forgot to register the vehicle in my name for 16 months. Also it came to light that the car was hammered by the previous owner and used 50% of its brakes in its first 8000 miles/10 months. Bad stock they're selling
They did a thorough check and sent me an update video. Great friendly staff.
ease of communication,attention to possible faults on the car
Sarah was amazing!
Took all day for an mot
Competent an efficient
Didn't get notified or opportunity to put new windscreen wipers on even though they were worn out so replaced myself. Health check showed "Sensor rubbing on brake Disc". But advisor said if you haven't received a call then it would be ok? Didn't call
Didn't have a service this time but very impressed in the past.
I was called before the service as a reminder from BMW that my car was due in the next day and also asked if I required transport after drop off to get home. Great customer service from start to finish.
excellent customer service and resolutuon of a BMW brand problem
Delighted that BMW do not have not overly complicated the process of arriving for a service.
I required a new bulb for rear brake light. I'm 75 years of age and unable to fit it myself. I asked if someone could fit it for me. It took 15 mins and I was charged £37.76....£3.51 for the bulb and £27.96 for labour. Unbelievable!!!
Task was done whilst I waited and the on-site
Washer fluid not topped up
You could not offer a diamond cut wheel refurb (curbed wheel) Considering they came with the car!
Rubbish customer service experience & not going back there. Have advised others on the Bimmerpost forum of my poor experience.
I booked my car in on a fast track service. I dropped the car off at 10:30 as requested and was told the service world take 90 minutes. However, I didn't receive the car back until 1:30pm and as a result had to cancel a 1pm appointment I had made.
My vehicle was damaged.
Chris the service advisor was brilliant at sorting out my faulty car
as per the above, initial appointment very poor. the second appointment was much better the person dealing with the enquiry seemed to pay more interest in my case and was much more helpful.
Amazing customer service
The team were very clear and helpful. Every element of the service was completed as expected
Very good service
Friendly, efficient, professional service
i was happy from start to finish from having my car taken away to finding the fault with it, i found the staff at the dealership very helpful too.
All the staff involved were very courteous and well presented.
The receptionist are very welcoming and the mechanics have an excellent attitude to your customers. I have found them to be very professional and take time to explain the work carried out by them.
Had to queue during booking in & collecting process.
The staff were very respectful, polite and very keen to make my visit relaxed and easy to copewith
Efficient and pleasant experience
Thanks to Ellie
First class service and customer care
Helpful & precise regarding the service.
Some staff there are absolutely brilliant and it was one of the reasons why my partner purchased her car from there also. Stuart Smith was the salesman for both our cars and he was really professional, friendly and gave great service.
Car was ready sooner than we had anticipated
Very satisfied indeed
Chris Condlife was very professional in his approach. Knows how to treat people well. Excellent personable skills.
I was kept informed and the job was completed in a timely manner
Staff professional and polite, tried to find the fault. BMW assistance mechanic identified the fault as the crankshaft sensor, said it needed the garage to replace it. Dealership couldn't identify a code they needed for BMW to authorise the job.
It is clear to me that during the simple service a part was damaged and not spotted resulting in quite an extensive oil leakage. Both the cabin and car smelt of oil upon collection -smoke in cabin and engine
Well organised from booking in for service to collection of car after work completed
Friendly and efficient , completed the job earlier than advised.
work undertaken as and when stated
Told a service was required, visual health check only on 10/6/19. Report shows MOT due on 1/5/19! (27 May 2020) and service due on 23/5/18 or in miles (not shown) Current and annual mileage not shown. Called twice to clarify no return call received
I was not happy with the response regarding the front parking sensors. I was informed that the only way to engage the front sensors was to put the car in reverse gear. I subsequently reread the handbook to learn you had to activate the park assist.
I was mis-charged for something that was covered under warranty and had to make three calls to get it attended to. BMWs are obviously for people who have time on there hands to chase such matters.
First rate service from all staff.
Did everything that I wanted and kept me informed the whole time
High standard with low cost and complete A to Z
I was satisfied with the service of my car but not satisfied with the condition of my car when I got it back. Unfortunately when I got my car back from its recent service it had not been cleaned/valeted.
Happy with work done but you do have a capacity problem. So many more BMW's on the road these days with no apparent increase in dealer network.
Dealt with enquiry well, sorted the deal i wantedfor a car close to the spec i wanted, no messing around just straightforward. Car ready as required, handover done as suited me.
Simon was terrific throughout with his knowledge.service and his heipful ness
Mathew was really helpful and found us the perfect X5
Excellent service from James Carr at BMW
Friendly and good knowledge of what is available
Sales man kept in touch, process was very quick.
Worked very hard to come up with a deal to fit my budget
Bright and clean friendly staff
Nick Harling provided me with excellent support during the purchase procedure and was very helpful whilst explaining the technology improvements on my new car.
As above, plus Nick who dealt with us, is a great salesman and kept with his updates even when there was no real change. If he said he would call, or update, then he did.
Flexible and helpful service.
there delays and slight issues but all were dealt with professionally. James Vipond was brilliant and kept us informed at all times
A good knowledge of product
In every department they make you feel important.
Wasn't fully set up when I collected, sat nav wasn't working. Went back and the BMW genius couldn't get it to work from a memory stick, luckily a technician had stayed late so he managed to sort it otherwise it would have been a 3rd trip
Was advised the new car had been scratched, but this was taken care of within the day of me collecting