Had a service and then an inspection for a rattling brake pad which I paid £85 diagnostic fee 2 weeks later. Second inspection found two rear tyres illegal. First service inspection 2 weeks earlier found no faults with rear wheels. First inspection!!

I would also like to give Dan Collins 10/10 for the way he dealt with me throughout.

While the issue i booked the car in for was dealt with, many user settings within the vehicle had been alterd / defaulted.

Staff very polite.

Queries always satisfactorily dealt with.

Prior to the service I was given incorrect information by staff who didn’t know what they were talking about. This was corrected by the individual who dealt with me on my last visit. The “Wait with car hour” appointment lasted 2 hours.

I found the video feedback useful.

Professional and good comms.

Delivered exactly what i asked for. Kept me updated for the whole process

good and friendly service

Very efficient service, friendly staff.

All items clearly communicated and completed on time

My visit was stress free and everything was dealt with including my MOT.

Although the problem was not cured on my first visit as it was fairly unusual/ complex, in the end it has been cured to my satisfaction, though out the BMW service staff and especially Andy were very helpful, understanding and professional

No follow up from Williams Sales Team or the Service Team to solve the issues on my wheels. I would repeat is this an approved process by BMW?Are the materials used approved?

My last visit 29/10/2018 related to a knocking noise when declutching from low speed in 1st gear. The technician, (excellent) was thorough in demonstrating the same noise in two similar Active Tourers. Seems its a feature! Williams 10/10, BMW 5/10.

Very efficient and friendly staff.Also, BMW completed a repair that included a significant proportion of goodwill payment for an expensive part.

I am very satisfied with my service experience, my car was booked in for an MOT and the service advisor Sofia Khan was exceptional! She went out of her way to keep my updated and even went the extra mile by giving me some free tyre valves!

It was a good service. The staff were nice and my issues were resolved.

Car got an issue on rear differential seals, and i just notice it after receiving the helth check video, this issue have not been mention to me before i left the garage. This is very unfair as the car warranty ll expire next February

Work was completed in the specified time and the staff were very helpful as I waited for it to be completed

The whole process ran extremely well car was ready for collection earlier than expected

disgraceful . Was charged more hours labour than the car was actually there so i have been robbed blind!

I was unable to collect the car at certain times due to work commitments, service staff understood this but when I was contacted later in the day and explained I wouldn’t be able to collect it the staff said I had no choice so had to send my father.

Great team especially Rik

Because there were no negatives

Excellent service as alway. Wouldn’t use any other BMW dealer, even though we have closer BMW show rooms and service centres.

Technically very good.

As above-Additionally thought the video mot inspection was informative- would have been good to show other maintenance components such as brakes, engine running tests, exhaust joint and component condition etc

Could not provide me with a car for more than a week, but other aspects are OK and my issue is actually with BMW Assistance / BMW themselves, which will become apparent in my comments below.

Helpful, was kept informed of everything that was happening. Felt important.

Service was done in good time. However, due steering rack enhancement modification not carried out due to lack of parts availability.

Service reception staff are polite and efficient. Fast lane service, timed at 1.5 hours,overran by approx 20 min. No problem ,as I was kept informed. Waiting area comfortable and refreshments very good.

The wrong wheels came so I have to make a return trip

very satisfied

it took 2 visits to resolve - the parts ordered weren't needed after all

Hicup with booking

No reason to complain

There was a mix up over appointment time which meant I was delayed longer than I wanted to be.

Generally I feel I get properly looked after with a good outcome for me as well s the dealership

The car is 6 years 9 months old. In September a noise devoped from the engine department.The noise was coming from the fuel pump. A sound deadening cover was fitted. The noise is still there. Why not fit a new pump under the extended Warranty ?

6 star service

Booked us in a short notice & ready quicker than advised.

Comfortable waiting area with quality coffee available.

Again,helpful and above all quick to get though the service booking in process

i had repeated problems with the car

Car was ready on time Still think it is a very expensive experience

Waiting times were as advised.

All as expected and a bit more.

The whole experience was good. Smooth reservation, check-in, good video of the check-up, service completed early, post service info clear.

No complaints

The car has been back twice for a rattle from the tailgate, both times on collection the rattle has gone, but within a mile it is back, this is only a minor issue but not the build quality I would expect from a £60K vehicle.

The service from Sofia Khan was excellent. Sofia kept me updated whilst for my car was having its MOT.Sofia was very personable and made me feel as though I was a valued customer, taking her time to talk to me and not rushing.

Happy with the service I received

I arranged to drop my car off first thing in the morning for a service and MOT and it was ready by lunchtime. I only live a short distance from Williams so it is very convenient.

Service was ok. Had a mini as hire car. Not sure about that tone honest. Shouldn’t it be a BMW? Scuff on alloy that wasn’t there before but I’ll never prove it

Car was not in a clean state when returned. Only wet.

Quick and friendly service

Plain talking. Great service.

Staff very friendly and professional. Loved the video detailing the service on the car.

Andy made sure that all issues reported were fully solved with no need for a revisit. Andy is one of a few members of staff at this location who know how to delight their customers.

They provide an excellent service, always exceed the customers requirements and their attention to detail is outstanding.

As above, I always find whatever my query the staff are really helpful and always seek a solution for me

No issues

clear explanation for work and charges being carried out. on time schedule. relaxing showroom

Efficient, friendly staff makes dealing with them a very pleasant experience. Dealt with Andy Palmer on this occasion who was lovely.

Good knowledgable staffNice coffeeCartoons on the tv for the kids

Quick efficient service

Eventually work carried out was confirmed in writingCar was OK

BMW care

I had to return the vehicle to the dealership 1 week after the service for replacement brake pads which should have been replaced at the original service,I had a similar experience on the previous service,I will not use this dealership in the future.

There is a comfortable waiting area and the car is always returned to us washed and clean. Also, the car runs smoothly and lovely to drive.

Very friendly environment

Williams at Stockport always make you feel valued. The new lounge area is bang up to date with a good range of beverages and snacks.

As above

No negative aspects to the experience.

Time slot for service is very convenient, in the past with every service I have had with other manufacturers it has been a question of bring the car first thing in the morning but they need it most of the day. The service done was fully explained.

The service was very good. A service technician forgot to reset the service indicator on my car but every effort was made to rectify the situation to my satisfaction.

Helpful, professionals and efficient staff. Don’t keep you waiting, superb hospitality area.

Fast service. Sofia who I dealt with was really friendly and dealt with everything quickly.

Staff were courteous, the wait time was acceptable and the free valet was comprehensive

Only took a few minutes to check car in.Clean showroom, great drinks and snacks while waiting for car.Car returned on time as promised

I wanted the car to come from Stockport, but Alphabet insisted it came from High Wycombe

Never any issues. Everyone is helpful and friendly.

All my concerns were dealt with. I lived the video recording diring the service and repair

Polite, helpful and always smiling. Would have been good to get to the bottom of the noise we here but understand that it can;t always happen

Everything was done that was asked for.

Good service

Service carried out and completed within the time frame.

Confident that every time the care comes to Williams it is returned with the job well done

Car was picked up and returned very promptly and also cleaned and valeted. Nice touch

From beginning to end it was a pleasure to deal with Williams Stockport.

Handled the rectification of the mechanical problem to my satisfaction.

Booked the car in for a date that I wanted. Staff were very professional.

Simple Oil Service, well explained and documentaries.

Had my X5 in for 2 off services and MOT. Reception very easy and nice to deal with. The car comes back from Williams Stockport, fully serviced and been cleaned to a high Standard. Bottom line Excellent Service and quality work.

Fairly expensive

Was limited for time due to another appointment, so they pulled out all the stops to help,,

Great service by the service staff but errors made with pricing and qualifying services by the original booking in staff.

Work was done quickly and car was returned cleaned

Professional and helpful staff. High standard of work and service. Pleasant surrounds and associated facilities.

Customer assistant was very well mannered and explained everything clearly

Problem the car was booked in for the whole day was not resolved. Having to rebook

Service staff are very efficient and polite . A most comfortable experience. Also a walk round your showroom looking at your vehicles was brilliant. Thank you

I was quickly dealt with and the organisation seems very efficient

Very high standard of service, the 0.2 missing is because the location can be difficult to access at peak times

No courtesy car which caused huge inconvenience to me.

I was invited to test drive with a technician the rattle I heard from the boot area and he instantly knew what it was. I was then booked in with a loan car. All sorted and fixed

Tyre change took a little longer than I expected. But offset by cleaned car, which I didn't expect when car ready

Quick service

No problem with service I received. Timely and efficient ,gave me confidence the car was safe

Great handover, Sorted out my impromptu problem with Appleplay.

Great people work there and they know how to look after customers

As above service completed satisfactory

Perfect service - picked the car up from the house for its service and brought it back very promptly.

The service didn’t reset the ‘service light’ so it keeps coming on saying a service is due when it’s already been done. Also the valeting was poor and I had to ask them to hover again.

Very happy with service received

As above and long waits to be seen by adviser. Lots of staff in groups chatting

Friendly professional staff who kept me informed at all times. ‘Big John’ looked after me beyond expectation .

No issues

The Service was handled in good time.

Did a good job

Great communication kept me informed all the way through my visit staff are exceptional and friendley

Fault fixed, good explanation of fault and it's repair, excellent and friendly service staff

When u got the service they said they would vac the car but didn't.

Because I couldn’t fault it.

Always excellent customer service and polite.

Satisfied, but a little surprised to be told that BMW windscreen washers only work with BMW washer fluid - the spouts on my 2.5 year-old car were blocked. After a frank discussion, the washers were cleared free of charge, for which i am grateful.

New tyre was fitted quickly at good price.

Hassle free booking day for work

The job was done in the time stated

Service was done very professionally at the time convenient to me.

Process is clearly explained so that you are fully informed. The only issue was with tyre pressure which I had to attend to after the service- found this a concern but easily remedied.

Very straightforward service. No problems. Excellent service staff couldn’t be more helpful.

I am more than satisfied with the facilities on offer when I have to wait for my car.

Work done was very good

Proactive , professional and friendly

Well appointed waiting area

The process was very efficient.

I was quickly given a time and date to assess the condition of my wheels, thereafter replacements were provided.

it was delivered on time with no fuss or drama's

The car is stunning and the customer service was excellent. There was a slight delay with the delivery due to an issue with parts at the factory, but I was kept updated throughout the process

Everything about my new car was explained to me and it was clean and ready to drive away

Frank Martone is a true gent and always looks after me.

Helpful but did not pressure you.

Right from when I made first contact with Frank Morton he was very friendly and made sure all my expectations were met. I had a last minute request for a different colour and he went out of his way to make sure what I got was really what I was after

Excellent service and made to feel very welcome by staff at BMW Williams Stockport.

Omg it was just so good everything was done and explained how many times we ever needed frank had patients of a saint as takes a while for me and my husband to get to grip with things

Thank you to Nigel for the amazing customer service as always :)

Made to feel very at ease. Dealt with in an understanding and positive way.

Nigel was superb and kept me informed all the way from ordering until receiving the car. Only criticism was he had run out of umbrellas!

Communication.Dealership advised when the build commenced,when the vehicle was shipped,when it arrived in the UK and at the dealership.The handover was smooth and much time spent on explainimg the controls.

Very pleasant experience taking delivery with a comprehensive hand over

Couldn't have gone any better

Very satisfied with the buying experience, found all the staff friendly and helpful, I have already highlighted two members of staff who we dealt through

As above, they were there whenever I needed them.

All very smoothly done

This is my third car I live in Wales but prefer to come to Stockport Great team

Very satisfied. Everything was explained well. Regular phone calls to keep me informed on the delivery.

As always the sale Sales person Shaddid, and Nick Cheung Manager of new BMW very obliged to make the deal smoothly.

Start to finish fantastic experience

Having purchased 3 cars from Williams Stockport I have always found the service received to be outstanding. The time taken by their staff to explore all options and guidance in the buying process has always been fantastic.

Staff were extremely helpful and efficient when getting a deal sorted, plus delivery was extremely quick.

Very satisfied

Test drive :- good length of time, unhurried, friendly and informative.Sales :- Professional and friendly.Delivery :- Excellent, on time, just the right amount of product information and the car looked lovely,ready to drive out of the showroom.

Nick (Harling) was exceptional - as usual. I have known Nick for many years now and he's very friendly, helpful and gets me what I want. Everytime!

We were kept updated as to how things were going,

Frank Martioni (Stockport Branch) always keeps us up to date from the car being ordered to the time we pick it up.