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Near perfect experience.
The arrangements generally went smoothly and the car was ready on time. There was a hitch with a post service query but that was eventually resolved satisfactorily.
The service is done to a really high standard and I received an email to share the information beforehand about how the service had gone.
Professional and courteous service carried out in a timely manner
You did what you said. The additional valet is always appreciated.
good and positive help
Served by Sharon on the day, very pleasant and kept me well informed.
Service Advisors are always very welcoming and friendly. They are completely transparent with the pricing and knowledge when questioned about certain options.
The job finished at the estimated time.
I was contacted to advise my car was ready for collection in good time and process on collection was excellent
Issue with climate control diagnosed under warranty and booked in immediately for same-day (week) repair. Didn't have to return the car to me to be booked in at a later date. Chris was brilliant as always!
Everything that I asked for was done without delay or undue administration therefore I can only say that I was completely satisfied.
Arrived to book my car was told the time it would be ready for collection and was rang to let me know it was ready for collection earlier than expected so no complaints
THE EXPERIENCE RAN SMOOTHLY
Good garage to deal with
This particular experience, having the MOT service, all went well.
The work was carried out while I waited, no problems.
Fast reliable service
Straightforward and efficient
Pain free service and friendly staff.
Sharon looked after all my needs from start to finish. I called in to stockport and asked for an MOT and she just took care of everything
Staff were brilliant.
I couldnt access the engineers report on my phone but I picked it up later on my email.
courtesy car available. Helpful service staff
The recall was checked and repaired.
We had double booked a service with another appointment. Rang up and Andy (I think) and Julia were brilliant. They managed to get round the problem & BMW organised us a courtesy taxi. At one point our call dropped and Andy rang us straight back.
My courtesy car was great but unfortunately my car wasn't cleaned on collection. This was probably related to COVID. Had this not been the case I would have awarded 5 stars
On time and kept to overall timing for the service, plus at a reasonable price.
Service was completed in timely manner and car was left clean
Sharon was very pleasant to deal with and kept me updated throughout the day
Very friendly and professional service....
Williams delt with my vehicle issues very quickly & kept me updated throughout the time my vehicle was being repaired.
So professional in every way
Kept me informed, clear report on my car
Great service with helpful staff
Good service including a free puncture repair
i was guided through each stage and called with updates and costs. and BMW honoured parts and we paid for the labour which was a massive help and very much appreciated.
service provided by pleasant members of staff.
Something hadn't been reset so a warning light came on. I returned and it was sorted out quickly and pleasantly.
Seamless process, very polite and helpful service advisor. Social distancing procedures and Covid Hygiene well established made for a comfortable visit..
Primarily because of the efficiency, friendliness and level of customer care by Chris Condiffe. He is a real ambassador for BMW Stockport
Always willing to go that extra mile to sort out the few problems I have ever had with my 320D Tourer's during the past 15 years. Good environment to wait for work to be completed. Extremely helpful service desk staff. Good value for money.
Everything was ok
I have dealt with Chris on the service desk on a few occasions now, he's very knowledgeable which helps a lot when explaining what work needs to be done. The work carried out by the techs has always sorted the problem first time 10/10.
Relaxing atmosphere advice that's easy to understand .
The work was done within the approximate time given prior to arrival and having watched Matthew Wordsworth working, he was efficient and respectful of my car.
All good. My only suggestion would be to either remove customer seating at the desks or provide facilities to clean the seats and desk. The current provision is inadequate during a pandemic
Couldn't be faulted.
Dawn was great
Customer service is polite
Excellent service, car always cleaned and lovely waiting area
The staff were very communicative and solved my issue professionally.
Made to feel welcome and an important customer. Very good advice regarding the car snd video
Again James looked in to all my requests and saved both me and BMW time
Very good customer service service
Work carried out efficiently
Very efficient, courteous and professional service from Sharon Cowell my service advisor who kept me informed throughout the service process and informing me my vehicle was ready for collection
I believe faults relate to manufacture and design not service. Williams provide a good service and their staff are excellent
Everything was carried out in a professional manner
The second time around, I got the hand brake fixed, but this was only a minor thing.
Friendly and helpful staff. Service done in a timely manner and communicated well.
Excellent service. Dealers kept me up to date with what was happening. Issue dealt with promptly and car drives well again.
The staff were fantastic at Williams BMW. Nothing was a problem for them and they were very competent, friendly and helpful.
Happy with the experience. Dealt with quickly and smoothly and kept up to date with progress.
Although some of the problems experienced with a fuel fault were disappointing, the service experience was world class, particularly the customer service skills of Sharon Cowell.
Kept us informed and delivered the service in line with the timelines they set out
Friendly and efficient
As above efficient and professional
Fine apart from the cost.
Above all, good service. Sharon Cowell was brilliant and really helped me. Sharon explained everything too me about what would be needed and importantly I was give expected time frames of when work would be completed.
Car was returned on time, cleaned and ready to gp
Good customer service
Easy to get in touch and arrange. Simple and quick service.
I am very happy with my new car nick and Frank was very helpful and I would definitely recommend them
I wished to try a number of models and this was facilitated. I was able to have an additional prolonged test drive of the X3 which was the vehicle I chose. I found the sales staff professional but not pushy.
Nick is a credit to the brand
Very helpful team
Great customer service from all the team at Williams Stockport and especially Frank. He could not have been more helpful. He called back when he said he would. He was lovely to my 2 little girls. Thanks It felt safe & secure from a covid standpoint.
Everything went very smoothly despite not being able to visit showroom. The liaison with Motability was as efficient and smooth as previously.
The experience was amazing we was made to feel extremely welcome all the staff were friendly and nice and Frank was superb
Done remotely due to covid
Nick helped massively with my previous car which was taken in for part ex - I had had a lot of trouble with my previous finance deal. So a definite 5/5 for putting me at ease.
The experience at Williams Stockport was fantastic. Although having to arrange a new car over the phone and doing the handover during a lockdown, I felt extremely comfortable and satisfied with the entire process.
Great communication and service considering it was a non contact purchase due to COVID. Was made to feel a valued customer throughout my experience.
The sales executive Amber Lamptey did a great job. Being unable to enter the showroom Amber made a very useful video of the car which enabled me to make the decision to buy the car.
Even during the lockdown they couldn't have done any more to enhance the purchase.
James in sales was excellent
Williams Stockport have always been efficient, helpful and provide a high level of customer service without the usual salesman pushy attitude
Despite buying a car during lockdown, they went out of their way to make me feel special. Jed helped me chose a model and price it up over the phone, it was really easy. Amber helped make the process of receiving the car very pleasant.
Would have benefited from a more in-depth handover and explanation of new features.
Sales person I dealt with always helpful, knowledgeable and proactive.