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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Repairs not covered under warranty. Had to discuss issues at length with bmw

Service

The STOCKPORT member of staff Sophia who's in the servicing department is excellent at her job. She has twice now dealt with me and I give her 11/10 on both occasions.

Service

Poor customer care when car developed engine issue. Poor communication between mechanics and front desk service staff.

Service

The service at the branch is very satisfactory.

Service

Great communication, car ready when promised, everything done to help.

Service

Good service completed within estimated time.

Service

Also my car wasn't cleaned as it was when it was at Williams Rochdale

Service

No problems have arisen

Service

Servicing matters were dealt with satisfactorily.

Service

Sofia kept me informed and was extremely charmjng

Service

Having a fairly good understanding of the service that I received, a filter, oil and throwing some water at the car shouldn't have cost £270 unless your labour cost is near 400PH. Oiled finger marks on the bonnet too.

Service

Advisor kept me informed of issues with my car

Service

Ready when stated

Service

Easy process.

Service

Andy, Manager, is very attentive and clearly committed to customer satisfaction. The difference between 4 and 5 stars is that you sometimes feel a nuisance to the service desk staff, when in fact it should be the other way around! Like the video!!

Service

Service from personal was fantastic. Car seemed to be fixed, however after 3 days the fault re-serviced.

Service

We spent £800 on a service and the car didn't get washed or valeted. The service staff were good

Service

Couldn't fault the branch however the lack of staff stooped it from being a top score had to wait around longer than necessary.

Service

Booked in dor 1 hour appointment but actually took nearer two hours to complete

Service

You were in touch with me through out the service they make you feel that they care about you and your car

Service

I have no idea what parts were replaced . Also annoyingly the Service book was not updated even though it was left on the passenger seat and I specifically asked when booking in. (On my previous visit the Service book was covered in oil.)

Service

Given poor Rochdale information and assistance experience, I called in to discuss the recall letter at Stockport, gentleman was not aware why I chose Stockport to try and dealt with me in such a manner as to regain my confidence so I booked car in

Service

Again its down to customer service

Service

Completed in time advised, kept updated all along the way, felt like took great car of my vehicle.

Service

Pleasant efficient service

Service

Couldn't fault anything. It was all perfectly explained

Service

Couldn't have done more

Service

Service was carried out with satisfaction, engine oil but it was a cost I wasn't expecting and I have now found out there could be further charges to do with various services. Ie brakes

Service

I always feel confident Williams will look after my best interests and look at what they can do for the customer as against what they can do for themselves, Ellie and Andy in customer service assisted in reducing recent cost on the parts, appreciated

Service

Service department procedures need tweaking I don't like writing negative reviews but have to be honest. Video a very good idea but he spoke far too fast to understand. Main issue was communication re pick up. They need to be more pro active.

Service

I asked for the car to be valeted after it was offered to me. When the car came back it hadn't been done. Having spent £600 I thought this was a big let down. I also had a few marks which i was told would be t cutted. They weren't

Service

coffee machine was out of order!!

Service

I asked them to reset my Bluetooth and delete my phone from my car so that I can set it up as new. She said it would take an hour. But I got no call after that. Finally I called up at 5 only to be told my car was ready 2 hours back. I had to rush in.

Service

The service I received from Williams was excellent, all the staff were friendly and helpful and the waiting area, with a choice of drinks and snacks, was very pleasant. It was the first time I have been to Williams and it is where I will go in future

Service

Very knowledgeable, well trained and courteous staff.

Service

Easy to book a service, complimentary lift to the station and the car is returned to me in exactly the manner I have learned to expect.

Service

CD player failed, but was promptly repaired.

Service

Waited too long for my car, the service had been done but no one informed me it was ready.

Service

All very nice people always willing to help

Service

Very friendly efficient service

Service

Car was serviced and completed on time as promised.

Service

The work has always been done well.

Service

Service costs are too high

Service

Very slick efficient service

Service

Had vehicle from new 12 months old. First service and my fault apparently I hadn't returned earlier to actually resolve a faulty wiper that somehow passed your pre delivery inspection without any rubber on it.

Service

On time, loan car and kept informed

Service

Video footage and kept up to date with any issues

Service

Great service, great people and really good coffee

Service

No offer of any sort of compensation or anything after I broke down. No service package offered. I have really lost my confidence in this car and I feel the clutch is on its way out. I will be emailing a complaint in shortly.

Service

You used to wash and Vacuum the car - disappointed you didn't this time ...

Service

although i have to say i was slightly disappointed when i send in my car for the requested part exchange but not having a good car wash (which you usually do in the past)

Service

I've dealt with the Williams Group over many years and have not been disappointed with the Stockport experience, in all areas.

Service

This time it was the best time communication and feed back about car

Service

I can't find any fault in this department.

Service

First class attention and efficiency.

Service

Williams forgot to register the vehicle in my name for 16 months. Also it came to light that the car was hammered by the previous owner and used 50% of its brakes in its first 8000 miles/10 months. Bad stock they're selling

Service

good service

Service

They did a thorough check and sent me an update video. Great friendly staff.

Service

ease of communication,attention to possible faults on the car

Service

Sarah was amazing!

Service

Took all day for an mot

Service

Competent an efficient

Service

Didn't get notified or opportunity to put new windscreen wipers on even though they were worn out so replaced myself. Health check showed "Sensor rubbing on brake Disc". But advisor said if you haven't received a call then it would be ok? Didn't call

Service

Didn't have a service this time but very impressed in the past.

Service

I was called before the service as a reminder from BMW that my car was due in the next day and also asked if I required transport after drop off to get home. Great customer service from start to finish.

Service

excellent customer service and resolutuon of a BMW brand problem

Service

Delighted that BMW do not have not overly complicated the process of arriving for a service.

Service

I required a new bulb for rear brake light. I'm 75 years of age and unable to fit it myself. I asked if someone could fit it for me. It took 15 mins and I was charged £37.76....£3.51 for the bulb and £27.96 for labour. Unbelievable!!!

Service

Task was done whilst I waited and the on-site

Service

Washer fluid not topped up

Service

You could not offer a diamond cut wheel refurb (curbed wheel) Considering they came with the car!

Service

Rubbish customer service experience & not going back there. Have advised others on the Bimmerpost forum of my poor experience.

Service

I booked my car in on a fast track service. I dropped the car off at 10:30 as requested and was told the service world take 90 minutes. However, I didn't receive the car back until 1:30pm and as a result had to cancel a 1pm appointment I had made.

Service

My vehicle was damaged.

Service

Chris the service advisor was brilliant at sorting out my faulty car

Service

All good

Service

as per the above, initial appointment very poor. the second appointment was much better the person dealing with the enquiry seemed to pay more interest in my case and was much more helpful.

Service

Amazing customer service

Service

The team were very clear and helpful. Every element of the service was completed as expected

Service

Very good service

Service

Friendly, efficient, professional service

Service

i was happy from start to finish from having my car taken away to finding the fault with it, i found the staff at the dealership very helpful too.

Service

All the staff involved were very courteous and well presented.

Service

Good service

Service

Saga ongoing

Service

The receptionist are very welcoming and the mechanics have an excellent attitude to your customers. I have found them to be very professional and take time to explain the work carried out by them.

Service

Had to queue during booking in & collecting process.

Service

The staff were very respectful, polite and very keen to make my visit relaxed and easy to copewith

Service

Efficient and pleasant experience

Service

Thanks to Ellie

Service

First class service and customer care

Service

Helpful & precise regarding the service.

Service

Some staff there are absolutely brilliant and it was one of the reasons why my partner purchased her car from there also. Stuart Smith was the salesman for both our cars and he was really professional, friendly and gave great service.

Service

Car was ready sooner than we had anticipated

Service

Very satisfied indeed

Service

Excellent service.

Service

Chris Condlife was very professional in his approach. Knows how to treat people well. Excellent personable skills.

Service

I was kept informed and the job was completed in a timely manner

Service

Staff professional and polite, tried to find the fault. BMW assistance mechanic identified the fault as the crankshaft sensor, said it needed the garage to replace it. Dealership couldn't identify a code they needed for BMW to authorise the job.

Service

It is clear to me that during the simple service a part was damaged and not spotted resulting in quite an extensive oil leakage. Both the cabin and car smelt of oil upon collection -smoke in cabin and engine

Service

Well organised from booking in for service to collection of car after work completed

Service

Friendly and efficient , completed the job earlier than advised.

Service

work undertaken as and when stated

Service

Told a service was required, visual health check only on 10/6/19. Report shows MOT due on 1/5/19! (27 May 2020) and service due on 23/5/18 or in miles (not shown) Current and annual mileage not shown. Called twice to clarify no return call received

Service

I was not happy with the response regarding the front parking sensors. I was informed that the only way to engage the front sensors was to put the car in reverse gear. I subsequently reread the handbook to learn you had to activate the park assist.

Service

I was mis-charged for something that was covered under warranty and had to make three calls to get it attended to. BMWs are obviously for people who have time on there hands to chase such matters.

Service

First rate service from all staff.

Service

Did everything that I wanted and kept me informed the whole time

Service

High standard with low cost and complete A to Z

Service

I was satisfied with the service of my car but not satisfied with the condition of my car when I got it back. Unfortunately when I got my car back from its recent service it had not been cleaned/valeted.

Service

Happy with work done but you do have a capacity problem. So many more BMW's on the road these days with no apparent increase in dealer network.

Service

very good

Sales

As above

Sales

Dealt with enquiry well, sorted the deal i wantedfor a car close to the spec i wanted, no messing around just straightforward. Car ready as required, handover done as suited me.

Sales

Simon was terrific throughout with his knowledge.service and his heipful ness

Sales

Mathew was really helpful and found us the perfect X5

Sales

Excellent service from James Carr at BMW

Sales

Friendly and good knowledge of what is available

Sales

Sales man kept in touch, process was very quick.

Sales

Worked very hard to come up with a deal to fit my budget

Sales

Bright and clean friendly staff

Sales

Nick Harling provided me with excellent support during the purchase procedure and was very helpful whilst explaining the technology improvements on my new car.

Sales

As above, plus Nick who dealt with us, is a great salesman and kept with his updates even when there was no real change. If he said he would call, or update, then he did.

Sales

Flexible and helpful service.

Sales

there delays and slight issues but all were dealt with professionally. James Vipond was brilliant and kept us informed at all times

Sales

A good knowledge of product

Sales

In every department they make you feel important.

Sales

Wasn't fully set up when I collected, sat nav wasn't working. Went back and the BMW genius couldn't get it to work from a memory stick, luckily a technician had stayed late so he managed to sort it otherwise it would have been a 3rd trip

Sales

Was advised the new car had been scratched, but this was taken care of within the day of me collecting