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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great team. Was quicker than I was told I would be waiting. Had a nice area to sit and wait whilst my car was being serviced, with free hot drinks and biscuits.

Service

Great customer service and knowledge.

Service

Everything promised was fulfilled to our complete satisfaction.

Service

No real problems, went very well.

Service

The work was carried out on time,and your waiting room would compensate for any delays

Service

Helpful and organised.

Service

Nothing is ever a problem.

Service

Nothing to fault

Service

The work was done in the time estimated at the beginning; the vehicle was running very smoothly after the service; we were given detailed schedules of the work which had been carried out and a comfortable, clean and pleasant waiting area was provided

Service

All good

Service

Dealt with quickly by James. Ensured the team understood the issues, and arranged a very quirky courtesy car which was fun (bmw i3)

Service

All work completed on time

Service

They did what was necessary

Service

Knowing that the work has been done correctly.

Service

prompt attention

Service

Great service.

Service

Accommodated me at short notice

Service

Completed on time and use of loan car.

Service

Pleasant greeting on arrival, car was ready in the time frame specified.

Service

Was kept fully informed an advised throughout

Service

helpfull service people

Service

The car was repaired at only a few hours notice and has worked fine ever since.

Service

no issues encountered

Service

No problems, but then it was only an MOT.

Service

timings were perfect car was cleaned and staff were very helpful

Service

Helpful above and beyond

Service

You did what you said.

Service

Only the outside of my car was cleaned.

Service

The service again was excellent as expected.

Service

I always get the very best customer service and I love coming into the show room to see the cars and equally the staff. Everyone is so friendly and helpful, and they remember me from last time!

Service

No problems efficient service

Service

Very efficient, courtesy car provided. Video sent after inspection with information of condition of brake pads/discs and tyres. Professional video by the Technician (Lauren) and a nice touch.

Service

The main reception area is very welcoming and puts one at ease.

Service

Everything completed on time and made to feel special and important.

Service

The service was prompt professional and courteous I had a number of issues that needed investigation from external temperature readings at minus 40 degrees in July, to air con and washer pump. It was all taken seriously and all resolved in one visit

Service

As always I'm very satisfied with sending my car in for a service. I'm confident that it's in safe hand, experienced hands.

Service

Excellent customer service.

Service

Really helpful and knowledgable staff

Service

Fixed the problem!

Service

Everything explained thoroughly during the visit.

Service

Polite and efficient.

Service

Everything was done to my satisfaction

Service

Left showroom feeling like a VIP

Service

Fault rectified quickly. Efficient service administrator

Service

Service just after lockdown no issues with customer service

Service

They collected and redelivered my car and gave it a thorough clean.

Service

I rang the branch needing an urgent oil top up for my M5. The staff were really understanding of my needs and booked me in straight away. Around an hour later my issue was resolved. Now thats what you call excellent customer service.

Service

As always the service I get is always very good and the work is done correctly on time and as per quotation.

Service

BMW always know how to make the customer feel special and fill them with confidence. It doesn't matter who you are, you are always welcomed at the showroom, and the staff are very professional and courteous.

Service

all went fine

Service

On reflection this visit was a very satisfactory experience

Service

Excellent - did exactly what they said they would, when they said they would.

Sales

Excellent overall experience.

Sales

Frank keep me informed thoroughly throughout process and went that extra mile to get my car to me earlier than anticipated. Excellent customer service from all the team on each visit to the garage.

Sales

The salesman knew the product and presented the car details in a very professional manner

Sales

Salesman knows product, knows us did preparation ready for our visit

Sales

Easy process

Sales

I have known John Bibby for many years and he is a credit to BMW. Always very focused and easy to work with.

Sales

Efficient

Sales

Communication has been excellent throughout the whole process.

Sales

Everything went smoothly

Sales

The sales process went very smoothly and vehicle demonstration was particularly well organised. The handover was equally well arranged.

Sales

Kept up to date regularly with phone calls from salesman as to what stage my car was up to when being built. Minimal effort was needed on my side, all taken care of for me

Sales

Frank Martone always looks after me

Sales

Good information, good manners very informative and great after sales

Sales

See above,salesman was polite and eay to deal with

Sales

The member of staff involved was very knowledgeable and helpful. The car was delivered earlier than expected.

Sales

Very helpful

Sales

The sales executive Nick Harling was excellent and honest throughout.

Sales

Considering Covid Williams still made it a good experience well done ??

Sales

This applies to BMW Stockport.

Sales

Superb service from Williams Stockport, in particular from Rick Chung who looked after me throughout the sales process and to manage expectations due to the 3 month delay as a result of COVID. Can't rate his service any higher.

Sales

The Williams Stockport BMW Centre has been an exceptional experience. This is our first car from Williams and we have obviously been missing out at other dealers.

Sales

All through my experience at Williams I was happy with the knowledge of your tech expert and the quality of customer service Nick gave on my choice and hand over

Sales

Nothing too much trouble.