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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was carried out quickly and I had my car returned the same day. Communications was good and I was kept up to date on progress.

Service

Sofia on service desk was excellent and a credit to you. Your management less so.

Service

Yet again last visit for end of warranty check was positive but as a bmw owner for years if it wasnt for me to just prefer bmw car rather than any other one i wouldnt recommend bmw to anyone and its because of the service once you bmw owner

Service

No issues, I was kept up to date with progress and the repair was carried out perfectly.

Service

My car needed a new tyre but Williams said they didn't have one.

Service

Service done on time and well. One very irritating habit is mechanics always move seat and NEVER return it to its original position

Service

They always listen to your comments and inform you of any actions they have taken.

Service

I loved how my needs were looked after from the minute i got in. I was at the show room at 8am and i was asked if i needed a drink or to connect to the wifi. Also if i needed a taxi to the train station. I liked how one person was my sole contact.

Service

they cannot diagnose the problems. The first was the tyres uneven worn and very loud tyre noise in April 2019 and coolant leaking in October. after checking they concluded everything are normal. I have get them fixed with other tyre fitter.

Service

Can't find fault with the service.

Service

The service was booked online but totally misleading as it doesn't advise a true requirement. Ended up £300 more than anticipated

Service

Everything is made very easy, quick turn around of my car and was ready to pick up only a few hours after drop off.

Service

Clear description given.

Service

Standard service but took longer than I was advised. Also very annoying that 2 days after the service, the Ad Blue warning light came on. Surely as part of a £300+ service you could at least check level and top up!

Service

Took time off work for a fault fix however a full day to sort out a leak in the boot ( which I gather is a known problem ) is a bit inconvenient....a morning or afternoon slot for a small, non mechanical repair would be better.

Service

Always greeted and made to feel welcome, nothing is too much trouble.

Service

Excellent service. Things done when they were supposed to be and no pressure of the

Service

Slightly annoying that the service handbook had not been updated by the engineer.

Service

my car was booked in for a service. There was a warning light on the dash showing a car on a hoist. I had booked collection and delivery. When my car was returned the warning light was still on. No-one spoke to me about it.

Service

Woman who served me was helpful and friendly. Refreshments while you wait with nice toilets. Offered a lift to or from station.

Service

Did what they say they would...although I think the cost was high for an oil and pollen filter service after only completing 10k miles

Service

From telephoning to make an appointment to receiving my car back I had no issues with the service I received.

Service

My only criticism was the time that was taken I'd been told 2 hrs but was nearer 4 hours. By the time it was ready to be picked up most of the staff had gone Home. The lad who dealt with me was so kind he helped me find my car and i wrote in to thank

Service

good all round service

Service

Service carried out without problems and care came back valeted. It was very helpful to be able to use the seating / desk area provided to work whilst waiting for the care - will do the same thing next time.

Service

Chris The guy who looked after me was excellent in every way

Service

Sofia Khan was excellent, very professional and helpful.

Service

The repair work to the computer was completed within the inspection price. You could have quite easily charged more but did not.!??

Service

Good service

Service

As above - poor service in general.

Service

Customer service (desk) has improved, had real poor service in previous years with a Mr Dan Collins who NEVER returned any calls and wes hopeless. My last two occasions have been with Nouvella which I find very good and communicates exceptionally wel

Service

Really nice experience

Service

All though nobody told me what had been done to my vehicle the problem seems to have been rectified

Service

Service booked in to suit me and pick also. Always offered a drink and help with transport

Service

Took the time to explain everything about the car and the financing options - nothing was too much trouble. Really good customer experience.

Service

I always feel so well looked after and like I'm in the best hands when I come into Williams in Stockport. Nothing is too much trouble. Frank from new car sales is a superstar and has looked after me from day one. And Rick too!

Service

Poor customer service Poor communication And one of my pipes running coolant was attached but the clip not being put on right (near to the egr valve) which could have caused serious further issue. Overall a embarrassing experience

Service

Polite and helpful service reception when making an appointment. Fast lane service was completed ahead of the estimated time. You have a nice waiting area with good coffee.

Service

Worked like a dream this service.

Service

The service I received was excellent.

Service

I was particularly impressed with the technician that worked on my car, it was necessary to have a conversation over a potential front suspension defect. I am a profession engineer and was satisfied with his assessment and feedback.

Service

On e booked in the work was carried out efficiently

Service

I had a full service and from booking the car in with Emma and being looked after by Sharon everything went very smoothly.

Service

You get a warm welcome and a professional friendly service at Williams of Stockport.

Service

As my car was 12 years old, they could not help me with the replacement of the DSC unit without having to pay £2350

Service

Problem sorted.

Service

refer to the above

Service

A fault on my 6 series was intermittent and occurred when I was on a long journey. I called Williams Stockport, explained the situation and they moved things around to get the car in immediately. The fault was subsequently diagnosed/repaired

Service

Like the short video from the technician working on my car.

Service

A 5star speaks for itself

Service

Wasn't informed that the car was ready until I rang @ 5 , the car had been there since 10. It wasn't valeted & when asked why ? there had been an issue with washer ?

Service

Great service, polite and better quote than Halliwell Jones.

Service

client centred approach

Service

Service staff helpful and attentive.

Service

Once the sale was done any problems were passed on to service but no one wanted to acknowledge my car had faulty wiring for the speakers. Which I paid a premium for.

Service

My car had bodywork damage when it went in for service, and the health check was marked accordingly, but I wasn't advised that a quote could be provided without visiting the body shop, until i collected the car when it was too late. All else ok.

Service

Did what you had to do

Service

It was an mot, took far too long, there is an mot viewing area two hours after leaving the viewing area...

Service

Because the staff where most helpful

Service

Timely and efficient repairs

Service

Service personnel very professional, had a courteous manner, and carried out to a high standard.

Service

All my queries were answered

Service

Very easy process from start to finish, car was even cleaned to a good standard!

Service

The staff didnt know what was going on with my car.

Service

My spare was stolen when we were burgled, i was booked in and the spare key blocked from starting the car within a couple of hours

Service

The professional, polite and friendly lady named Novella Barzey was my Service Advisor, she was very calm and made my visit stress free. I received sound advice from her which gave me full peace of mind I was in good hands.

Service

Answered my questions

Service

As always with Williams BMW Stockport, they are customer focused. Novella Barzey the Service Advisor was very professional and personable, she informed me of the progress and kept her promise of updating me of when my car would be ready. Excellent!

Service

Very friendly staff whilst remaining professional. Always get looked after very well

Service

helfull staff

Service

Always made to feel a valued customer

Service

Kept well informed

Service

Comfortable waiting area and kept upto date on work

Service

Repairs not covered under warranty. Had to discuss issues at length with bmw

Service

The STOCKPORT member of staff Sophia who's in the servicing department is excellent at her job. She has twice now dealt with me and I give her 11/10 on both occasions.

Service

Poor customer care when car developed engine issue. Poor communication between mechanics and front desk service staff.

Service

The service at the branch is very satisfactory.

Service

Great communication, car ready when promised, everything done to help.

Service

Also my car wasn't cleaned as it was when it was at Williams Rochdale

Service

Good service completed within estimated time.

Service

No problems have arisen

Service

Having a fairly good understanding of the service that I received, a filter, oil and throwing some water at the car shouldn't have cost £270 unless your labour cost is near 400PH. Oiled finger marks on the bonnet too.

Service

Servicing matters were dealt with satisfactorily.

Service

Sofia kept me informed and was extremely charmjng

Service

Advisor kept me informed of issues with my car

Service

Ready when stated

Service

Easy process.

Service

Andy, Manager, is very attentive and clearly committed to customer satisfaction. The difference between 4 and 5 stars is that you sometimes feel a nuisance to the service desk staff, when in fact it should be the other way around! Like the video!!

Service

Booked in dor 1 hour appointment but actually took nearer two hours to complete

Service

Couldn't fault the branch however the lack of staff stooped it from being a top score had to wait around longer than necessary.

Service

We spent £800 on a service and the car didn't get washed or valeted. The service staff were good

Service

Service from personal was fantastic. Car seemed to be fixed, however after 3 days the fault re-serviced.

Service

You were in touch with me through out the service they make you feel that they care about you and your car

Service

Given poor Rochdale information and assistance experience, I called in to discuss the recall letter at Stockport, gentleman was not aware why I chose Stockport to try and dealt with me in such a manner as to regain my confidence so I booked car in

Service

I have no idea what parts were replaced . Also annoyingly the Service book was not updated even though it was left on the passenger seat and I specifically asked when booking in. (On my previous visit the Service book was covered in oil.)

Service

Again its down to customer service

Service

Completed in time advised, kept updated all along the way, felt like took great car of my vehicle.

Service

Pleasant efficient service

Service

Couldn't fault anything. It was all perfectly explained

Service

No issues everything went smoothly

Sales

Very happy just slight delay on car which was a shame

Sales

All members of team were helpful and informative. At no time did I feel under pressure

Sales

Had a fantastic sales experience with Nick Harling right from quotation all way to delivery

Sales

James Carr was very helpful and, above all, communicative. He always called when he said he would and called back when I asked him to.

Sales

kept upto date re manufacture and delivery of the car.due to time issues on my part I need another session with expert to learn all the capabilities of my car and this has been arranged

Sales

Nigel was extremely helpful and as friendly as always, please pass on my thanks.

Sales

Attentive salesman

Sales

Fast efficient and updated regularly

Sales

Great customer service always looked after

Sales

Because they keep use up to date right the way through

Sales

Great customer service

Sales

Kept informed throughout frank was very helpful

Sales

from start to finish the service we received was first class and would recommend the dealership and the staff

Sales

Nigel kirkham was great. Great customer service

Sales

The hand over of my old vehicle was easy, the setup of the finance and additional cover items was simple.

Sales

Very responsive and attentive service from James Vipond at Williams Stockport.

Sales

Matthew Ebrell the salesman kept me informed through out the process.

Sales

GOOD sALES SERVICE

Sales

Once our previous car had been cancelled the transaction for our new car was satisfactory.

Sales

I normally buy used cars and deal with Ric Atherton but buying a new car was introduced to a new sale person, he had only been working there a short time but gave me a great experience in buying my new car and would have no worries about recommending

Sales

very good

Sales

As above

Sales

Simon was terrific throughout with his knowledge.service and his heipful ness

Sales

Dealt with enquiry well, sorted the deal i wantedfor a car close to the spec i wanted, no messing around just straightforward. Car ready as required, handover done as suited me.

Sales

Mathew was really helpful and found us the perfect X5

Sales

Excellent service from James Carr at BMW