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The work was carried out quickly and I had my car returned the same day. Communications was good and I was kept up to date on progress.
Sofia on service desk was excellent and a credit to you. Your management less so.
Yet again last visit for end of warranty check was positive but as a bmw owner for years if it wasnt for me to just prefer bmw car rather than any other one i wouldnt recommend bmw to anyone and its because of the service once you bmw owner
No issues, I was kept up to date with progress and the repair was carried out perfectly.
My car needed a new tyre but Williams said they didn't have one.
Service done on time and well. One very irritating habit is mechanics always move seat and NEVER return it to its original position
They always listen to your comments and inform you of any actions they have taken.
I loved how my needs were looked after from the minute i got in. I was at the show room at 8am and i was asked if i needed a drink or to connect to the wifi. Also if i needed a taxi to the train station. I liked how one person was my sole contact.
they cannot diagnose the problems. The first was the tyres uneven worn and very loud tyre noise in April 2019 and coolant leaking in October. after checking they concluded everything are normal. I have get them fixed with other tyre fitter.
Can't find fault with the service.
The service was booked online but totally misleading as it doesn't advise a true requirement. Ended up £300 more than anticipated
Everything is made very easy, quick turn around of my car and was ready to pick up only a few hours after drop off.
Clear description given.
Standard service but took longer than I was advised. Also very annoying that 2 days after the service, the Ad Blue warning light came on. Surely as part of a £300+ service you could at least check level and top up!
Took time off work for a fault fix however a full day to sort out a leak in the boot ( which I gather is a known problem ) is a bit inconvenient....a morning or afternoon slot for a small, non mechanical repair would be better.
Always greeted and made to feel welcome, nothing is too much trouble.
Excellent service. Things done when they were supposed to be and no pressure of the
Slightly annoying that the service handbook had not been updated by the engineer.
my car was booked in for a service. There was a warning light on the dash showing a car on a hoist. I had booked collection and delivery. When my car was returned the warning light was still on. No-one spoke to me about it.
Woman who served me was helpful and friendly. Refreshments while you wait with nice toilets. Offered a lift to or from station.
Did what they say they would...although I think the cost was high for an oil and pollen filter service after only completing 10k miles
From telephoning to make an appointment to receiving my car back I had no issues with the service I received.
My only criticism was the time that was taken I'd been told 2 hrs but was nearer 4 hours. By the time it was ready to be picked up most of the staff had gone Home. The lad who dealt with me was so kind he helped me find my car and i wrote in to thank
good all round service
Service carried out without problems and care came back valeted. It was very helpful to be able to use the seating / desk area provided to work whilst waiting for the care - will do the same thing next time.
Chris The guy who looked after me was excellent in every way
Sofia Khan was excellent, very professional and helpful.
The repair work to the computer was completed within the inspection price. You could have quite easily charged more but did not.!??
As above - poor service in general.
Customer service (desk) has improved, had real poor service in previous years with a Mr Dan Collins who NEVER returned any calls and wes hopeless. My last two occasions have been with Nouvella which I find very good and communicates exceptionally wel
Really nice experience
All though nobody told me what had been done to my vehicle the problem seems to have been rectified
Service booked in to suit me and pick also. Always offered a drink and help with transport
Took the time to explain everything about the car and the financing options - nothing was too much trouble. Really good customer experience.
I always feel so well looked after and like I'm in the best hands when I come into Williams in Stockport. Nothing is too much trouble. Frank from new car sales is a superstar and has looked after me from day one. And Rick too!
Poor customer service Poor communication And one of my pipes running coolant was attached but the clip not being put on right (near to the egr valve) which could have caused serious further issue. Overall a embarrassing experience
Polite and helpful service reception when making an appointment. Fast lane service was completed ahead of the estimated time. You have a nice waiting area with good coffee.
Worked like a dream this service.
The service I received was excellent.
I was particularly impressed with the technician that worked on my car, it was necessary to have a conversation over a potential front suspension defect. I am a profession engineer and was satisfied with his assessment and feedback.
On e booked in the work was carried out efficiently
I had a full service and from booking the car in with Emma and being looked after by Sharon everything went very smoothly.
You get a warm welcome and a professional friendly service at Williams of Stockport.
As my car was 12 years old, they could not help me with the replacement of the DSC unit without having to pay £2350
refer to the above
A fault on my 6 series was intermittent and occurred when I was on a long journey. I called Williams Stockport, explained the situation and they moved things around to get the car in immediately. The fault was subsequently diagnosed/repaired
Like the short video from the technician working on my car.
A 5star speaks for itself
Wasn't informed that the car was ready until I rang @ 5 , the car had been there since 10. It wasn't valeted & when asked why ? there had been an issue with washer ?
Great service, polite and better quote than Halliwell Jones.
client centred approach
Service staff helpful and attentive.
Once the sale was done any problems were passed on to service but no one wanted to acknowledge my car had faulty wiring for the speakers. Which I paid a premium for.
My car had bodywork damage when it went in for service, and the health check was marked accordingly, but I wasn't advised that a quote could be provided without visiting the body shop, until i collected the car when it was too late. All else ok.
Did what you had to do
It was an mot, took far too long, there is an mot viewing area two hours after leaving the viewing area...
Because the staff where most helpful
Timely and efficient repairs
Service personnel very professional, had a courteous manner, and carried out to a high standard.
All my queries were answered
Very easy process from start to finish, car was even cleaned to a good standard!
The staff didnt know what was going on with my car.
My spare was stolen when we were burgled, i was booked in and the spare key blocked from starting the car within a couple of hours
The professional, polite and friendly lady named Novella Barzey was my Service Advisor, she was very calm and made my visit stress free. I received sound advice from her which gave me full peace of mind I was in good hands.
Answered my questions
As always with Williams BMW Stockport, they are customer focused. Novella Barzey the Service Advisor was very professional and personable, she informed me of the progress and kept her promise of updating me of when my car would be ready. Excellent!
Very friendly staff whilst remaining professional. Always get looked after very well
Always made to feel a valued customer
Kept well informed
Comfortable waiting area and kept upto date on work
Repairs not covered under warranty. Had to discuss issues at length with bmw
The STOCKPORT member of staff Sophia who's in the servicing department is excellent at her job. She has twice now dealt with me and I give her 11/10 on both occasions.
Poor customer care when car developed engine issue. Poor communication between mechanics and front desk service staff.
The service at the branch is very satisfactory.
Great communication, car ready when promised, everything done to help.
Also my car wasn't cleaned as it was when it was at Williams Rochdale
Good service completed within estimated time.
No problems have arisen
Having a fairly good understanding of the service that I received, a filter, oil and throwing some water at the car shouldn't have cost £270 unless your labour cost is near 400PH. Oiled finger marks on the bonnet too.
Servicing matters were dealt with satisfactorily.
Sofia kept me informed and was extremely charmjng
Advisor kept me informed of issues with my car
Ready when stated
Andy, Manager, is very attentive and clearly committed to customer satisfaction. The difference between 4 and 5 stars is that you sometimes feel a nuisance to the service desk staff, when in fact it should be the other way around! Like the video!!
Booked in dor 1 hour appointment but actually took nearer two hours to complete
Couldn't fault the branch however the lack of staff stooped it from being a top score had to wait around longer than necessary.
We spent £800 on a service and the car didn't get washed or valeted. The service staff were good
Service from personal was fantastic. Car seemed to be fixed, however after 3 days the fault re-serviced.
You were in touch with me through out the service they make you feel that they care about you and your car
Given poor Rochdale information and assistance experience, I called in to discuss the recall letter at Stockport, gentleman was not aware why I chose Stockport to try and dealt with me in such a manner as to regain my confidence so I booked car in
I have no idea what parts were replaced . Also annoyingly the Service book was not updated even though it was left on the passenger seat and I specifically asked when booking in. (On my previous visit the Service book was covered in oil.)
Again its down to customer service
Completed in time advised, kept updated all along the way, felt like took great car of my vehicle.
Pleasant efficient service
Couldn't fault anything. It was all perfectly explained
No issues everything went smoothly
Very happy just slight delay on car which was a shame
All members of team were helpful and informative. At no time did I feel under pressure
Had a fantastic sales experience with Nick Harling right from quotation all way to delivery
James Carr was very helpful and, above all, communicative. He always called when he said he would and called back when I asked him to.
kept upto date re manufacture and delivery of the car.due to time issues on my part I need another session with expert to learn all the capabilities of my car and this has been arranged
Nigel was extremely helpful and as friendly as always, please pass on my thanks.
Fast efficient and updated regularly
Great customer service always looked after
Because they keep use up to date right the way through
Great customer service
Kept informed throughout frank was very helpful
from start to finish the service we received was first class and would recommend the dealership and the staff
Nigel kirkham was great. Great customer service
The hand over of my old vehicle was easy, the setup of the finance and additional cover items was simple.
Very responsive and attentive service from James Vipond at Williams Stockport.
Matthew Ebrell the salesman kept me informed through out the process.
GOOD sALES SERVICE
Once our previous car had been cancelled the transaction for our new car was satisfactory.
I normally buy used cars and deal with Ric Atherton but buying a new car was introduced to a new sale person, he had only been working there a short time but gave me a great experience in buying my new car and would have no worries about recommending
Simon was terrific throughout with his knowledge.service and his heipful ness
Dealt with enquiry well, sorted the deal i wantedfor a car close to the spec i wanted, no messing around just straightforward. Car ready as required, handover done as suited me.
Mathew was really helpful and found us the perfect X5
Excellent service from James Carr at BMW