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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Near perfect experience.

Service

The arrangements generally went smoothly and the car was ready on time. There was a hitch with a post service query but that was eventually resolved satisfactorily.

Service

The service is done to a really high standard and I received an email to share the information beforehand about how the service had gone.

Service

Professional and courteous service carried out in a timely manner

Service

You did what you said. The additional valet is always appreciated.

Service

good and positive help

Service

Served by Sharon on the day, very pleasant and kept me well informed.

Service

Service Advisors are always very welcoming and friendly. They are completely transparent with the pricing and knowledge when questioned about certain options.

Service

The job finished at the estimated time.

Service

I was contacted to advise my car was ready for collection in good time and process on collection was excellent

Service

Issue with climate control diagnosed under warranty and booked in immediately for same-day (week) repair. Didn't have to return the car to me to be booked in at a later date. Chris was brilliant as always!

Service

Everything that I asked for was done without delay or undue administration therefore I can only say that I was completely satisfied.

Service

Arrived to book my car was told the time it would be ready for collection and was rang to let me know it was ready for collection earlier than expected so no complaints

Service

THE EXPERIENCE RAN SMOOTHLY

Service

Good garage to deal with

Service

This particular experience, having the MOT service, all went well.

Service

The work was carried out while I waited, no problems.

Service

Fast reliable service

Service

Professional service

Service

Straightforward and efficient

Service

Pain free service and friendly staff.

Service

Great service

Service

Sharon looked after all my needs from start to finish. I called in to stockport and asked for an MOT and she just took care of everything

Service

Staff were brilliant.

Service

Good service

Service

I couldnt access the engineers report on my phone but I picked it up later on my email.

Service

courtesy car available. Helpful service staff

Service

The recall was checked and repaired.

Service

Really quick

Service

We had double booked a service with another appointment. Rang up and Andy (I think) and Julia were brilliant. They managed to get round the problem & BMW organised us a courtesy taxi. At one point our call dropped and Andy rang us straight back.

Service

My courtesy car was great but unfortunately my car wasn't cleaned on collection. This was probably related to COVID. Had this not been the case I would have awarded 5 stars

Service

On time and kept to overall timing for the service, plus at a reasonable price.

Service

Service was completed in timely manner and car was left clean

Service

Sharon was very pleasant to deal with and kept me updated throughout the day

Service

Very friendly and professional service....

Service

Spot on

Service

Williams delt with my vehicle issues very quickly & kept me updated throughout the time my vehicle was being repaired.

Service

So professional in every way

Service

Kept me informed, clear report on my car

Service

Great service with helpful staff

Service

Good service including a free puncture repair

Service

i was guided through each stage and called with updates and costs. and BMW honoured parts and we paid for the labour which was a massive help and very much appreciated.

Service

service provided by pleasant members of staff.

Service

Something hadn't been reset so a warning light came on. I returned and it was sorted out quickly and pleasantly.

Service

Seamless process, very polite and helpful service advisor. Social distancing procedures and Covid Hygiene well established made for a comfortable visit..

Service

Primarily because of the efficiency, friendliness and level of customer care by Chris Condiffe. He is a real ambassador for BMW Stockport

Service

Very satisfied

Service

Always willing to go that extra mile to sort out the few problems I have ever had with my 320D Tourer's during the past 15 years. Good environment to wait for work to be completed. Extremely helpful service desk staff. Good value for money.

Service

Everything was ok

Service

I have dealt with Chris on the service desk on a few occasions now, he's very knowledgeable which helps a lot when explaining what work needs to be done. The work carried out by the techs has always sorted the problem first time 10/10.

Service

Relaxing atmosphere advice that's easy to understand .

Service

The work was done within the approximate time given prior to arrival and having watched Matthew Wordsworth working, he was efficient and respectful of my car.

Service

All good. My only suggestion would be to either remove customer seating at the desks or provide facilities to clean the seats and desk. The current provision is inadequate during a pandemic

Service

Couldn't be faulted.

Service

Dawn was great

Service

Customer service is polite

Service

Excellent service, car always cleaned and lovely waiting area

Service

The staff were very communicative and solved my issue professionally.

Service

Made to feel welcome and an important customer. Very good advice regarding the car snd video

Service

Again James looked in to all my requests and saved both me and BMW time

Service

Very good customer service service

Service

Work carried out efficiently

Service

Very efficient, courteous and professional service from Sharon Cowell my service advisor who kept me informed throughout the service process and informing me my vehicle was ready for collection

Service

I believe faults relate to manufacture and design not service. Williams provide a good service and their staff are excellent

Service

Everything was carried out in a professional manner

Service

The second time around, I got the hand brake fixed, but this was only a minor thing.

Service

Excellent service

Service

Friendly and helpful staff. Service done in a timely manner and communicated well.

Service

Excellent service. Dealers kept me up to date with what was happening. Issue dealt with promptly and car drives well again.

Service

The staff were fantastic at Williams BMW. Nothing was a problem for them and they were very competent, friendly and helpful.

Service

Happy with the experience. Dealt with quickly and smoothly and kept up to date with progress.

Service

Although some of the problems experienced with a fuel fault were disappointing, the service experience was world class, particularly the customer service skills of Sharon Cowell.

Service

Kept us informed and delivered the service in line with the timelines they set out

Service

Friendly and efficient

Service

As above efficient and professional

Service

Fine apart from the cost.

Service

Above all, good service. Sharon Cowell was brilliant and really helped me. Sharon explained everything too me about what would be needed and importantly I was give expected time frames of when work would be completed.

Service

Car was returned on time, cleaned and ready to gp

Service

Good customer service

Service

Easy to get in touch and arrange. Simple and quick service.

Service

I am very happy with my new car nick and Frank was very helpful and I would definitely recommend them

Sales

I wished to try a number of models and this was facilitated. I was able to have an additional prolonged test drive of the X3 which was the vehicle I chose. I found the sales staff professional but not pushy.

Sales

Nick is a credit to the brand

Sales

Very helpful team

Sales

Great customer service from all the team at Williams Stockport and especially Frank. He could not have been more helpful. He called back when he said he would. He was lovely to my 2 little girls. Thanks It felt safe & secure from a covid standpoint.

Sales

Everything went very smoothly despite not being able to visit showroom. The liaison with Motability was as efficient and smooth as previously.

Sales

The experience was amazing we was made to feel extremely welcome all the staff were friendly and nice and Frank was superb

Sales

Done remotely due to covid

Sales

Nick helped massively with my previous car which was taken in for part ex - I had had a lot of trouble with my previous finance deal. So a definite 5/5 for putting me at ease.

Sales

The experience at Williams Stockport was fantastic. Although having to arrange a new car over the phone and doing the handover during a lockdown, I felt extremely comfortable and satisfied with the entire process.

Sales

Great communication and service considering it was a non contact purchase due to COVID. Was made to feel a valued customer throughout my experience.

Sales

The sales executive Amber Lamptey did a great job. Being unable to enter the showroom Amber made a very useful video of the car which enabled me to make the decision to buy the car.

Sales

Even during the lockdown they couldn't have done any more to enhance the purchase.

Sales

James in sales was excellent

Sales

Williams Stockport have always been efficient, helpful and provide a high level of customer service without the usual salesman pushy attitude

Sales

Despite buying a car during lockdown, they went out of their way to make me feel special. Jed helped me chose a model and price it up over the phone, it was really easy. Amber helped make the process of receiving the car very pleasant.

Sales

Would have benefited from a more in-depth handover and explanation of new features.

Sales

Sales person I dealt with always helpful, knowledgeable and proactive.