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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It’s been ok. The service has been completed

Service

A above and will not use again. I have been using Williams in Stockport when they were Benhams for the last 18 years and experienced a downward trend when it comes to servicing and service staff expecting me to replace discs in under 30k miles.

Service

Problem not fixed on first or second visit. No appointment availability for many weeks. No courtesy car available. Long wait at reception when checking the car in for repair.

Service

When booking in, was told there may be a charge if the issue was not warranty related.

Service

Queue was very long at service desk with 5 people waiting to speak to someone. The only lady that was on was new and needed to keep going off from the desk to ask questions. More support was needed for her. Didn’t get the answers I needed.

Service

The facility is modern and well laid out and the staff are attentive and experienced.

Service

I booked my car in for a Fast Lane service. I was told on booking and on arrival that it would take 90 minutes. After an hour and 25 minutes I was told that it would be another 45 minutes, making me late for a subsequent appointment.

Service

Great customer service

Service

Professional reception staff and the work is carried out to a high standard.

Service

Car was ready to collect as agreed.

Service

Professional

Service

satisfied with the work, but main dealer costs are still much higher than other service centre's.

Service

Good levels of customer service from the above.

Service

My car needed to have locking wheel nuts drilled out on the two front wheels. Cost was £60 per wheel. In my view most of this will be a labour cost and I would expect the cost to be not doubled. May be 1.5 times would be reasonable.

Service

Good face to face service. Good service in the car. Difficult to contact and get an appointment. Had to phone 5 times in one day.

Service

Straightforward drop off and collection, fixed price servicing.

Service

BMW staff used their expertise to undertake the repairs my vehicle required at a high standard.

Service

Fantstic service at the branch from sophie/sophia. Kept me updated throughout and welcoming on collectionnof vehicle.

Service

Ability to see what was going on and very knowledgeable staff.

Service

No problems with the dealership , very efficient.

Service

no loaner while car was in

Service

Thorough service to my car x

Service

Pleasant waiting area and friendly staff.

Service

Missed evidence of a potential water leak source from sunroof at last service.

Service

Faultless. Have had no issues in one year of motoring.

Service

Really streamlined service - no hanging aroundAll staff cheerful and helpful

Service

Staff professional and helpful - taking the time to explain the 'value line' range of products available, as I now own an older model BMW. This was something I hadn't been made aware of, when in contact with other local dealerships.

Service

Car was in for MOT. Collected & returned to my place of work. Effortless on my part.

Service

not enough characters - see below.

Service

See above point about tyre pressures

Service

I have a very good level of service from BMW in Stockport. The staff are friendly and I get a personal service.

Service

Appointment made for my convenience. Service contact person on the day explained all and was friendly.

Service

All of the parts used were of the highest quality and the service provided by the front line staff was excellent. I was very pleased with the way I was kept informed of progress and happy to be treated as highly valued.

Service

Everything was very good. I just had to call to find out if the car was ready, would have been nice to have been informed right away as I was in a rush. Other than that everything was great

Service

Slow checking in process.

Service

Great customer service, nice tea/coffee area. Very welcoming.

Service

They carried out the booking in and car service perfect

Service

Williams Stockport provided a friendly welcoming service. The mechanic took plenty of time to investigate and discuss the problems with me.

Service

Very happy with service and the video summary is excellent. Disappointed that I was told the car would be cleaned but it wasn’t.

Service

Williams will not do work on your car if it is not needed, that's what I like about them if your car is not ready for a service they will not say it is

Service

I am always satisfied with the service provided by Williams Stockport!

Service

Unable to repair the i-drive head of my car, was told there was an indefinite waiting list and that if I wanted to speed matters us, I’d have to contact central customer services myself. This is poor.

Service

Good communications, pleasant staff

Service

Was told that car was ready but had to wait for paperwork.

Service

Apart from not being told about a fuse that was fitted when I said don’t do it if it’s a fuse everything else was good

Service

As I didn't watch the service happen I can't really comment. The experience at the service desk was fine.

Service

Very helpful throughout

Service

High standard of service

Service

Efficient, professional service.

Service

Very happy with the customer service but other dealerships have been significantly cheaper for certain work to be carried out

Service

Timely service and good communication

Service

The team are very professional and accommodating. The showroom and facilities are as you would expect for a high end experience.

Service

I was given a time slot and when I returned at the given time the car was ready included having being cleaned which is very helpful at this time of the year.

Service

Helpful, friendly and knowledgeable

Service

Whilst being helpful & informative the fault is still not rectified & requires a further period in the service centre next week. My car has spent around 2 weeks off the road hence my disappointment.

Service

Staff are well informed and efficient

Service

But when booking the car for service a month before i told them i want my car by lunch time and the service reception said you have live a full day 1st chance for people wait i think it south be 1st come 1st shoved ,serviceing the car was very good.

Service

I would also like to give Dan Collins 10/10 for the way he dealt with me throughout.

Service

While the issue i booked the car in for was dealt with, many user settings within the vehicle had been alterd / defaulted.

Service

Queries always satisfactorily dealt with.

Service

Staff very polite.

Service

I found the video feedback useful.

Service

Professional and good comms.

Service

Although the problem was not cured on my first visit as it was fairly unusual/ complex, in the end it has been cured to my satisfaction, though out the BMW service staff and especially Andy were very helpful, understanding and professional

Service

Very efficient service, friendly staff.

Service

All items clearly communicated and completed on time

Service

My visit was stress free and everything was dealt with including my MOT.

Service

My last visit 29/10/2018 related to a knocking noise when declutching from low speed in 1st gear. The technician, (excellent) was thorough in demonstrating the same noise in two similar Active Tourers. Seems its a feature! Williams 10/10, BMW 5/10.

Service

I am very satisfied with my service experience, my car was booked in for an MOT and the service advisor Sofia Khan was exceptional! She went out of her way to keep my updated and even went the extra mile by giving me some free tyre valves!

Service

Very efficient and friendly staff.Also, BMW completed a repair that included a significant proportion of goodwill payment for an expensive part.

Service

The whole process ran extremely well car was ready for collection earlier than expected

Service

It was a good service. The staff were nice and my issues were resolved.

Service

Car got an issue on rear differential seals, and i just notice it after receiving the helth check video, this issue have not been mention to me before i left the garage. This is very unfair as the car warranty ll expire next February

Service

Work was completed in the specified time and the staff were very helpful as I waited for it to be completed

Service

I was unable to collect the car at certain times due to work commitments, service staff understood this but when I was contacted later in the day and explained I wouldn’t be able to collect it the staff said I had no choice so had to send my father.

Service

Excellent service as alway. Wouldn’t use any other BMW dealer, even though we have closer BMW show rooms and service centres.

Service

Great team especially Rik

Service

Because there were no negatives

Service

Technically very good.

Service

Service reception staff are polite and efficient. Fast lane service, timed at 1.5 hours,overran by approx 20 min. No problem ,as I was kept informed. Waiting area comfortable and refreshments very good.

Service

As above-Additionally thought the video mot inspection was informative- would have been good to show other maintenance components such as brakes, engine running tests, exhaust joint and component condition etc

Service

Service was done in good time. However, due steering rack enhancement modification not carried out due to lack of parts availability.

Service

very satisfied

Service

The wrong wheels came so I have to make a return trip

Service

it took 2 visits to resolve - the parts ordered weren't needed after all

Service

6 star service

Service

No reason to complain

Service

There was a mix up over appointment time which meant I was delayed longer than I wanted to be.

Service

Hicup with booking

Service

Generally I feel I get properly looked after with a good outcome for me as well s the dealership

Service

The car is 6 years 9 months old. In September a noise devoped from the engine department.The noise was coming from the fuel pump. A sound deadening cover was fitted. The noise is still there. Why not fit a new pump under the extended Warranty ?

Service

Comfortable waiting area with quality coffee available.

Service

Booked us in a short notice & ready quicker than advised.

Service

Again,helpful and above all quick to get though the service booking in process

Service

Excellent customer support through test drive, negotiation and handover.Personnel involved genuinely seemed to care

Sales

Cos it was good experience for me and my fiancé

Sales

The service at Williams BMW was fantastic. Shame that BMW couldn’t deliver the car to them on time.

Sales

kept informed all the wayguided though my options clearly and no question too silly re technology that has well passed me by

Sales

Nick went the extra mile to ensure we were all looked after. He felt with the chaos of entertaining 2 young children with aplomb & even gave them teddy bears on the seats. Nothing was too much trouble and we all loved the ‘big reveal’ with the sheet!

Sales

Easy experience see below.

Sales

A very enjoyable experience. Makes choosing a car a pleasure when you are not rushed into making a decision because the salespersons is looking for the next sale. All the sales persons I saw dealing with other customers were listening to them

Sales

Everything was very straightforward and I was kept informed about the delivery time for the new car.

Sales

The sales staff were only too happy to help with my questions and concerns about and took time to ensure that I was comfortable with the controls before I drove away.

Sales

Nick Harling, the sales executive was very supportive in every which way he could.He achieved his sale and I am a satisfied customer.

Sales

Very helpful and informative staff. We were kept regularly updated whilst the car was being built and delivered. Very thorough handover upon arrival with continuity of staff dealing with our purchase.

Sales

wonderful experience

Sales

I appreciated being kept informed of the progess of my new car through the stages of manufacture, prior to delivery.

Sales

I've been so satisfied over the 20 years of purchasing vehicles from Williams Stockport.

Sales

We dealt with Nick who was very thorough at all times explaining everything very clearly

Sales

Very satisfied

Sales

No problems at all

Sales

it was delivered on time with no fuss or drama's

Sales

The car is stunning and the customer service was excellent. There was a slight delay with the delivery due to an issue with parts at the factory, but I was kept updated throughout the process

Sales

Everything about my new car was explained to me and it was clean and ready to drive away

Sales

Frank Martone is a true gent and always looks after me.

Sales

Helpful but did not pressure you.

Sales

Right from when I made first contact with Frank Morton he was very friendly and made sure all my expectations were met. I had a last minute request for a different colour and he went out of his way to make sure what I got was really what I was after

Sales

Excellent service and made to feel very welcome by staff at BMW Williams Stockport.

Sales

Thank you to Nigel for the amazing customer service as always :)

Sales

Omg it was just so good everything was done and explained how many times we ever needed frank had patients of a saint as takes a while for me and my husband to get to grip with things