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Service was completed quickly and slightly cheaper than quoted initially
Mr Raw was exemplary in his professionalism, empathy, keeping good to his promises and ensuring I was informed throughout
Chris was friendly and helpful. Cleared up confusion on service (leasing company said I needed it, he clarified I didn't) and this saved me money, a lot of other companies wouldn't do that.
Same as above
Everything completed quickly while I waited for the service to be carried out.
No problems whatsoever!
The staff are always very friendly and helpful
Online booking was for oil service only however service sheet was for oil service and microfilter. This was not needed as interim change. Was changed without issue however I also mentioned this in the call from the service department.
Staff are always very friendly and helpful.
Even during these difficult times the service and care at BMW Stockport was fantastic and very well organised and professional.
All fine, kept in touch throughout service.
Everything was perfect.
The breakdown and vehicle repair was handled in a very professional manor by Williams BMW. The communication from the Service Centre was excellent and Ellie gave clear and accurate information regarding the repair timeline and loan cars.
Brilliant staff, process and communication
Very professional service, dealt with my problem quickly and efficiently
Easy to get appointment slot, polite, friendly staff, excellent service.
Good service nice coffee
Very efficient, easy to get booked in in short notice and ready on tine
I was explained very nicely and the staff very courteous and efficient.
Andy and Sharon, have always impressed me with their attention and profesionalism. Thank you
Staff are very helpful & informative, making the experience a good one. Car returned in a lovely clean condition.
Elly was very efficient, kept me up to date when my vehicle was in for repair, very professional and easy to deal with.
From booking my car in for the service and MOT to collecting my car everything went smoothly
As above Julia was superb, and this needs to be recognised by her manager. She always goes above and beyond.
My booking confirmation email had the wrong time on it. Therefore I was very early
Made very welcome, staff were friendly and effiecent.
Great team. Was quicker than I was told I would be waiting. Had a nice area to sit and wait whilst my car was being serviced, with free hot drinks and biscuits.
Great customer service and knowledge.
The work was carried out on time,and your waiting room would compensate for any delays
Everything promised was fulfilled to our complete satisfaction.
No real problems, went very well.
Helpful and organised.
Nothing is ever a problem.
Nothing to fault
The work was done in the time estimated at the beginning; the vehicle was running very smoothly after the service; we were given detailed schedules of the work which had been carried out and a comfortable, clean and pleasant waiting area was provided
All work completed on time
Dealt with quickly by James. Ensured the team understood the issues, and arranged a very quirky courtesy car which was fun (bmw i3)
They did what was necessary
Knowing that the work has been done correctly.
Pleasant greeting on arrival, car was ready in the time frame specified.
Was kept fully informed an advised throughout
Accommodated me at short notice
Completed on time and use of loan car.
helpfull service people
The car was repaired at only a few hours notice and has worked fine ever since.
no issues encountered
No problems, but then it was only an MOT.
timings were perfect car was cleaned and staff were very helpful
Helpful above and beyond
You did what you said.
Only the outside of my car was cleaned.
The service again was excellent as expected.
Salesman was very helpful and informative
Fantastic customer service as always.
Nick and the team at Williams we're always accommodating and helped in every way possible during a global pandemic.
A pleasure to deal with - friendly, efficient, helpful, open and they gave me a great deal. They couldn't have made the paperwork/finance process easier, and I genuinely enjoyed my correspondence with Nick Harling by phone and email.
Lovely service from the sales rep and up to date contact at all times.
Well organised, in keeping with C-19 restrictions.
Despite challenging circumstances, all handled efficiently, easily and in a friendly manner
Giving this score because I was completely satisfied how everything went
Lovely showroom nothing was to much trouble
James Carr was very professional and friendly and very clear when going through all the options on the model I had chosen, he answered all my questions about the car and explained the purchase options to me, he was very patient with me .
Attentive from order to delivery
Excellent - did exactly what they said they would, when they said they would.
Frank keep me informed thoroughly throughout process and went that extra mile to get my car to me earlier than anticipated. Excellent customer service from all the team on each visit to the garage.
Excellent overall experience.
The salesman knew the product and presented the car details in a very professional manner
Salesman knows product, knows us did preparation ready for our visit
I have known John Bibby for many years and he is a credit to BMW. Always very focused and easy to work with.
Communication has been excellent throughout the whole process.
Everything went smoothly
The sales process went very smoothly and vehicle demonstration was particularly well organised. The handover was equally well arranged.
Kept up to date regularly with phone calls from salesman as to what stage my car was up to when being built. Minimal effort was needed on my side, all taken care of for me
Frank Martone always looks after me
Good information, good manners very informative and great after sales