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Great team. Was quicker than I was told I would be waiting. Had a nice area to sit and wait whilst my car was being serviced, with free hot drinks and biscuits.
Great customer service and knowledge.
Everything promised was fulfilled to our complete satisfaction.
No real problems, went very well.
The work was carried out on time,and your waiting room would compensate for any delays
Helpful and organised.
Nothing is ever a problem.
Nothing to fault
The work was done in the time estimated at the beginning; the vehicle was running very smoothly after the service; we were given detailed schedules of the work which had been carried out and a comfortable, clean and pleasant waiting area was provided
Dealt with quickly by James. Ensured the team understood the issues, and arranged a very quirky courtesy car which was fun (bmw i3)
All work completed on time
They did what was necessary
Knowing that the work has been done correctly.
Accommodated me at short notice
Completed on time and use of loan car.
Pleasant greeting on arrival, car was ready in the time frame specified.
Was kept fully informed an advised throughout
helpfull service people
The car was repaired at only a few hours notice and has worked fine ever since.
no issues encountered
No problems, but then it was only an MOT.
timings were perfect car was cleaned and staff were very helpful
Helpful above and beyond
You did what you said.
Only the outside of my car was cleaned.
The service again was excellent as expected.
I always get the very best customer service and I love coming into the show room to see the cars and equally the staff. Everyone is so friendly and helpful, and they remember me from last time!
No problems efficient service
Very efficient, courtesy car provided. Video sent after inspection with information of condition of brake pads/discs and tyres. Professional video by the Technician (Lauren) and a nice touch.
The main reception area is very welcoming and puts one at ease.
Everything completed on time and made to feel special and important.
The service was prompt professional and courteous I had a number of issues that needed investigation from external temperature readings at minus 40 degrees in July, to air con and washer pump. It was all taken seriously and all resolved in one visit
As always I'm very satisfied with sending my car in for a service. I'm confident that it's in safe hand, experienced hands.
Excellent customer service.
Really helpful and knowledgable staff
Fixed the problem!
Everything explained thoroughly during the visit.
Polite and efficient.
Everything was done to my satisfaction
Left showroom feeling like a VIP
Fault rectified quickly. Efficient service administrator
Service just after lockdown no issues with customer service
They collected and redelivered my car and gave it a thorough clean.
I rang the branch needing an urgent oil top up for my M5. The staff were really understanding of my needs and booked me in straight away. Around an hour later my issue was resolved. Now thats what you call excellent customer service.
As always the service I get is always very good and the work is done correctly on time and as per quotation.
BMW always know how to make the customer feel special and fill them with confidence. It doesn't matter who you are, you are always welcomed at the showroom, and the staff are very professional and courteous.
all went fine
On reflection this visit was a very satisfactory experience
Excellent - did exactly what they said they would, when they said they would.
Excellent overall experience.
Frank keep me informed thoroughly throughout process and went that extra mile to get my car to me earlier than anticipated. Excellent customer service from all the team on each visit to the garage.
The salesman knew the product and presented the car details in a very professional manner
Salesman knows product, knows us did preparation ready for our visit
I have known John Bibby for many years and he is a credit to BMW. Always very focused and easy to work with.
Communication has been excellent throughout the whole process.
Everything went smoothly
The sales process went very smoothly and vehicle demonstration was particularly well organised. The handover was equally well arranged.
Kept up to date regularly with phone calls from salesman as to what stage my car was up to when being built. Minimal effort was needed on my side, all taken care of for me
Frank Martone always looks after me
Good information, good manners very informative and great after sales
See above,salesman was polite and eay to deal with
The member of staff involved was very knowledgeable and helpful. The car was delivered earlier than expected.
The sales executive Nick Harling was excellent and honest throughout.
Considering Covid Williams still made it a good experience well done ??
This applies to BMW Stockport.
Superb service from Williams Stockport, in particular from Rick Chung who looked after me throughout the sales process and to manage expectations due to the 3 month delay as a result of COVID. Can't rate his service any higher.
The Williams Stockport BMW Centre has been an exceptional experience. This is our first car from Williams and we have obviously been missing out at other dealers.
All through my experience at Williams I was happy with the knowledge of your tech expert and the quality of customer service Nick gave on my choice and hand over
Nothing too much trouble.