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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was invited to test drive with a technician the rattle I heard from the boot area and he instantly knew what it was. I was then booked in with a loan car. All sorted and fixed

Service

Great handover, Sorted out my impromptu problem with Appleplay.

Service

Tyre change took a little longer than I expected. But offset by cleaned car, which I didn't expect when car ready

Service

No problem with service I received. Timely and efficient ,gave me confidence the car was safe

Service

Quick service

Service

Perfect service - picked the car up from the house for its service and brought it back very promptly.

Service

Great people work there and they know how to look after customers

Service

As always Stockport Williams service is below par always long delays to speak to someone u waited 20 minutes. Why not let them call you back you ask because based on past experience they never do! Also the idea of allowing an engine component to fail

Service

As above service completed satisfactory

Service

The service didn’t reset the ‘service light’ so it keeps coming on saying a service is due when it’s already been done. Also the valeting was poor and I had to ask them to hover again.

Service

Very happy with service received

Service

Friendly professional staff who kept me informed at all times. ‘Big John’ looked after me beyond expectation .

Service

No issues

Service

As above and long waits to be seen by adviser. Lots of staff in groups chatting

Service

Did a good job

Service

The Service was handled in good time.

Service

Great communication kept me informed all the way through my visit staff are exceptional and friendley

Service

Fault fixed, good explanation of fault and it's repair, excellent and friendly service staff

Service

When u got the service they said they would vac the car but didn't.

Service

Because I couldn’t fault it.

Service

Always excellent customer service and polite.

Service

Satisfied, but a little surprised to be told that BMW windscreen washers only work with BMW washer fluid - the spouts on my 2.5 year-old car were blocked. After a frank discussion, the washers were cleared free of charge, for which i am grateful.

Service

New tyre was fitted quickly at good price.

Service

Hassle free booking day for work

Service

Process is clearly explained so that you are fully informed. The only issue was with tyre pressure which I had to attend to after the service- found this a concern but easily remedied.

Service

Service was done very professionally at the time convenient to me.

Service

The job was done in the time stated

Service

Very straightforward service. No problems. Excellent service staff couldn’t be more helpful.

Service

I am more than satisfied with the facilities on offer when I have to wait for my car.

Service

Work done was very good

Service

Proactive , professional and friendly

Service

Well appointed waiting area

Service

The process was very efficient.

Service

I was quickly given a time and date to assess the condition of my wheels, thereafter replacements were provided.

Service

Sofia was very efficient and professional without been "robotic" in her approach. Thanks

Service

I felt that I was a valued customer and was looked after.

Service

very satisfied with everything to do with my visit, from free transportation to coffee and biscuits

Service

When i got back in the car at the dealership the tyre pressure monitors were showing there was a problem as i drove off. I thought this maybe down to the dealership not resetting from service but subsequently i had a puncture in one of the tyres.

Service

Friendly staff, faultless experience

Service

Difficult to satisfy everybody totally!

Service

I have always had good service from Williams

Service

the service contact was prompt professional and helpful also great listing skills !

Service

Good service, friendly staff

Service

Apart from the above explanation, other servicing has been fine.

Service

The car was serviced, I’m satisfied as opposed to it not being done and my being dissatisfied

Service

Change over was very easy

Service

Having to wait so long for a courtesy car meant having to wait a few weeks before getting mine looked at.The parking at bmw Stockport was really difficult when I dropped my car off shows how busy they are so a good thing!

Service

After picking back up my car and being told there was no problems it wasn’t until I got home and was checking my emails that I seen the BMW technicians report and found out that he had found a large egg shape defect on the drivers side front wheel on

Service

As above easy no hassle

Service

The service and welcome from staff plus facilities were excellent, however the service indicators were not reset and I had to schedule in a second inconvenient visit to have this done.

Service

Good customer service

Service

Customer service beyond excellent

Service

all projected timings adhered to

Service

The work was done to a good standard although I had to wait an additional day as the part that was needed did not arrive in time for some reason.

Service

Full and clear report on the checks carried out. Efficiency of staff. Good customer environment.

Service

Same as question one the service was very profesional

Service

All my questions were answered and my needs were met to my satisfaction

Service

Pleasant staff

Service

The customer service was spot on. however they were an hour late returning my car key afterwards.

Service

Job completed on time and to my satisfaction

Service

Fixed the issue very easily and quickly

Service

Frank Martioni (Stockport Branch) always keeps us up to date from the car being ordered to the time we pick it up.

Sales

Overall experience was excellent

Sales

All as expected.