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I was invited to test drive with a technician the rattle I heard from the boot area and he instantly knew what it was. I was then booked in with a loan car. All sorted and fixed
Great handover, Sorted out my impromptu problem with Appleplay.
Tyre change took a little longer than I expected. But offset by cleaned car, which I didn't expect when car ready
No problem with service I received. Timely and efficient ,gave me confidence the car was safe
Perfect service - picked the car up from the house for its service and brought it back very promptly.
Great people work there and they know how to look after customers
As always Stockport Williams service is below par always long delays to speak to someone u waited 20 minutes. Why not let them call you back you ask because based on past experience they never do! Also the idea of allowing an engine component to fail
As above service completed satisfactory
The service didnt reset the service light so it keeps coming on saying a service is due when its already been done. Also the valeting was poor and I had to ask them to hover again.
Very happy with service received
Friendly professional staff who kept me informed at all times. Big John looked after me beyond expectation .
As above and long waits to be seen by adviser. Lots of staff in groups chatting
Did a good job
The Service was handled in good time.
Great communication kept me informed all the way through my visit staff are exceptional and friendley
Fault fixed, good explanation of fault and it's repair, excellent and friendly service staff
When u got the service they said they would vac the car but didn't.
Because I couldnt fault it.
Always excellent customer service and polite.
Satisfied, but a little surprised to be told that BMW windscreen washers only work with BMW washer fluid - the spouts on my 2.5 year-old car were blocked. After a frank discussion, the washers were cleared free of charge, for which i am grateful.
New tyre was fitted quickly at good price.
Hassle free booking day for work
Process is clearly explained so that you are fully informed. The only issue was with tyre pressure which I had to attend to after the service- found this a concern but easily remedied.
Service was done very professionally at the time convenient to me.
The job was done in the time stated
Very straightforward service. No problems. Excellent service staff couldnt be more helpful.
I am more than satisfied with the facilities on offer when I have to wait for my car.
Work done was very good
Proactive , professional and friendly
Well appointed waiting area
The process was very efficient.
I was quickly given a time and date to assess the condition of my wheels, thereafter replacements were provided.
Sofia was very efficient and professional without been "robotic" in her approach. Thanks
I felt that I was a valued customer and was looked after.
very satisfied with everything to do with my visit, from free transportation to coffee and biscuits
When i got back in the car at the dealership the tyre pressure monitors were showing there was a problem as i drove off. I thought this maybe down to the dealership not resetting from service but subsequently i had a puncture in one of the tyres.
Friendly staff, faultless experience
Difficult to satisfy everybody totally!
I have always had good service from Williams
the service contact was prompt professional and helpful also great listing skills !
Good service, friendly staff
Apart from the above explanation, other servicing has been fine.
The car was serviced, Im satisfied as opposed to it not being done and my being dissatisfied
Change over was very easy
Having to wait so long for a courtesy car meant having to wait a few weeks before getting mine looked at.The parking at bmw Stockport was really difficult when I dropped my car off shows how busy they are so a good thing!
After picking back up my car and being told there was no problems it wasnt until I got home and was checking my emails that I seen the BMW technicians report and found out that he had found a large egg shape defect on the drivers side front wheel on
As above easy no hassle
The service and welcome from staff plus facilities were excellent, however the service indicators were not reset and I had to schedule in a second inconvenient visit to have this done.
Good customer service
Customer service beyond excellent
all projected timings adhered to
The work was done to a good standard although I had to wait an additional day as the part that was needed did not arrive in time for some reason.
Full and clear report on the checks carried out. Efficiency of staff. Good customer environment.
Same as question one the service was very profesional
All my questions were answered and my needs were met to my satisfaction
The customer service was spot on. however they were an hour late returning my car key afterwards.
Job completed on time and to my satisfaction
Fixed the issue very easily and quickly
Frank Martioni (Stockport Branch) always keeps us up to date from the car being ordered to the time we pick it up.
Overall experience was excellent
All as expected.