Williams Stockport Star Rating
Sales
24 comments from 52 reviews
Service
61 comments from 135 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The staff are always helpful and nothing is too much trouble."
"Dealership very good from start to finish on warranty work"
"Fabulous service, great attentive staff, highly recommended."
"Staff are fantastic."
"my first time at BMW stpckport and overall avery plesant and compitant service was provided"
"My X5 has electronic issues with sat nav, and radio. I was asked to pay 123 per hour so BMW could try to find fault. discussion with work shop manager trying to justify this hourly rate less than satisfactory."
"asked for quote heard nothing from then, they say quote was sent as for a call in france there was no quote also body shop was very busy some attention to customer support needed."
"Staff and quality excellent as always"
"Especially impressed with Lee Chadwick in the service department"
"Excellent Service Lee went out of his way to help me."
"I was told the vehicle would be ready by 2 o clock, there was a problem with the MOT machine which was not working. I picked the vehicle up the following day."
"Happy with the service and not happy with the sales man."
"Very nice."
"There is no longer custard creams to go with the tea and coffee"
"Andy was very helpful in advising me of progress at every stage. He was helpful in ensuring that any difficulties I had were handled with the utmost attendtion to detail"
"the people i dealt with were friendly enough but i have had little cooperation that i feel satisfied with"
"they were very good"
"Williams at Stockport provide a customer experience and level of service which exceeds any other I have encountered."
"Always very friendly."
"the staff on the front desk had not realised that i was sat in the waiting room for an hour and were trying to phone me on my home phone number....."
"Lee in service is a credit to the dealership."
"Excellent customer service can't fault it in any way"
"Eddie is wonderful"
"Eddie on the service side knew his job."
"I was not happy having to pay nearly £700 for new tyres after only doing 5000miles."
"Polite and helpful staff."
"Everytime i take my car in for an mot i am told it will take 90 minutes this is never the case and this time it took 2 hours to sort."
"It was brilliant. They do not give you enough time when they want you to pick the vehicle,"
"More than helpful"
"The decision from BMW HQ took quite a while to be passed onto the dealer."
"I had a slow puncture on one of the runflat tyres and I was glad I took out the insurance for this as it would have been quite costly."
"It was a very well organised experience. and i was able to test drive the new 640 coupe while the work was being carried out on my vehicle."
"Forgot to reset the service counter, said it had been done on the service check booklet, clearly had not"
"Had 2 punctures at 6am arrived at the dealers at 7.20am, staff invited me I to wait and was on my way by 9.20am."
"Will always return to Williams in Stockport"
"As previous"
"I was kept informed."
"Andy Palmer is a credit to the business, brilliant service, great attitude to the customer"
"Although it was a good visit , I asked for a quote to get a scratch fixed and I was told I would receive a quote threw the post this hasn¿t arrived."
"Dealer service very good"
"The Dealership is brilliant."
"From start to finsh everything was excellent."
"It took a week to repair and I was left without a vehicle as there were no courtesy vehicles available. I wasn't happy with the price of the repairs as they was not explained properly."
"I am alway happy with the service at the Dealership."
"Nothing done nice cup of coffee"
"Pleasant, the car came back clean"
"Very well looked after"
"Everybody was very helpful, the car came back nice and clean."
"I wanted to have the collection and drop off service but there were unable to offer this service so i had to drop the car off myself the dealership did provide £5 for taxi fare but it was very inconvenient."
"great service, competent employees and good communication"
"Timely, efficient and courteous"
"Everybody was very friendly and helpful, and they couldn't do enough for us."
"MOT certificate was not sent to the lease company"
"appalling customer service"
"The staff are friendly and polite, but reluctantly agreed to accept the oil service guarantee price posted to me"
"There always good,"
"Generally I am very happy with the service experience, but as a general comment the work nearly always takes longer than promised. This can be annoying if you opt to stay and wait for the vehicle."
"air filter fitted on last visit however need to return to have service interval date re set"
"DRIVERS SEAT Belt was left twisted and trapped"
"I waited for the car and was able to work from the garage with plenty of coffee and danish pastries and the car was ready on time as well."
"The gentleman who i dealt with in service reception was excellent."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Staff warm and friendly with outstanding product knowledge. Making the experience enjoyable, resulting in me purchasing a car beyond my wildest dreams"
"Best experience of car buying ever, Nick Harling was brilliant"
"very impressed"
"Speed of price negotiation"
"Awesome"
"The service is first class."
"David wong was extremely helpful and a pleasure to deal with"
"Can't be faulted, just brilliant."
"They delivered bbefore I was expecting the car and this was to the relief of Jonathan Bibby, the salesman, as he wanted to complete the handover before his holiday. Really valuing my custom."
"They do as say, exactly what it says on the tin."
"The lack of information from BMW on the delivery date."
"Totally professional team was a pleasure to buy a car from this dealership."
"Frank Martone was very professional, gave me the time and space to decide"
"Good experience"
"Exceptional service which matched thew quality of the car."
"MADE TO FEEL LIKE A GENUINE CUSTOMER, DELIVERY DATE PERFECT AND PURCHASE MADE EASY,"
"The attentive and professional attention provided by the sales man frank Martone was second to none. there was nothing too much trouble for him, going over issues i had failed to understand and reassure me that anything i need only call"
"Excellant Showroom, Knowledgable staff, courteous, responsive. The salesman made the experience very enjoyable"
"Was kept up to date throughout"
"I was thoroughly pleased with the Sales Exec. Jon Bibby throughout the sales process. Jon was extremely helpful very responsive to my questions. The level of engagement was just right the vehicle handover was a genuinely pleasant experience."
"very happy with frank martone and paul hoyles, very professional from start to finish, rang when said they would, no nonsense"
"Mr Frank Martone dealt with me on a number of visits to the showroom. He is the best salesperson I have ever met, a true gentleman"
"Excellent service from dealer"
"David Wang was fantastic, really helpful and informative, definitely recommended"