News
CUSTOMER FEEDBACK
12/11/2009
We receive lots of great feedback on our customer service and the cars we sell, so we thought it was time to update you on how we have been faring...
If you have something to say why not let us know how we did?
Neil Simister 25th August
Dear Mr Woods
My wife and I have just purchased a used 320d M Sport and I would very much like to thank your Rik Atherton. Over the years I have puchased many vehicles from various manufacturer main dealers and to date have not met any that have been as professional, helpful and friendly. Everything was made very clear with regard to the vehicle we were purchasing, the features that come with a BMW and the financial arrangement for the vehicle we traded in. The car is fantastic. The service we have received so far, just as good and I will be very happy to recommend your dealership to anyone who enquires about our new car. If we decide to replace this vehicle in the future I will happily come back to speak to Mr Atherton at David Holmes.
Once again, please pass on my thanks.
Yours sincerely
Neil Simister
Paula Hanifian 24th August
Hello David,
Brad is a very genuine people person and the serivce we received was unique and outstanding, he had an ability to make us feel special from the moment we met him. Brad had the most unbelieveable patience, never were we made to feel that we were wasting his time, he knew we would buy when the right car came along. Eventually our patience paid off and we purchased our car which we are extremely happy with, it is our pride and joy. We could not have asked any more from Brad, he truly did go the "Extra Mile". We are very pleased with our experience and we will recommend you whenever the opportunity arises.
Best Regards
Paul & Graham Hanifan
Nicola Singh-Stubbs 13th August
Dear David,
I have recently purchased a new BMW from yourselves and feel it only right to let you know what a wonderful service I received. I found myself in the hands of Frank Martone and what an absolute gem he is. He sat me down and in detail advised the difference between the models and what offers were available on the car I was interested in and advised which model he thought was best for me. I didn't feel pressured into signing the dotted line. He is without doubt the best sales advisor I have ever come across and his customer service is outstanding. He did everything he could to make sure I had what I wanted and also went above and beyond to ensure my car was ready for collection within a week. I have already recommended him to a friend who is looking at chaging to a BMW. He is what I think to be a PERFECT sales executive.
Please pass on my thanks to him and I look forward to dealing with him again.
Kind Regards
Nicola Singh-Stubbs
Steve & Jayne Plummer 5th August 2010
Dear David,
Having recently purchased a 2008 BMW 7 Series car from your dealership, we write to express our praises for the way in which Rik Atherton dealt with us both. It is fair to say that the relaxed more professional approach was the main reason for opting to buy BMW over an Audi.
Thank you and Rik for you assistance and we wish you well in your business.
Yours sincerley
Steve & Jayne Plummer
Neil Johnson 2nd August 2010
To Mr Holmes,
I have recently had my car repaired at David Holmes. I dealt with service advisor Andy Palmer and I would like you to know how helpful and professional he was. He really did go the 'extra mile' for me. I'm sure people are quick to complain when things do not go to plan so I thougt it important to say thank you for the excellent service that I received. Perhaps you would be kind enough to thank Andy for me again. I had driven from Aberyswyth to get the work done, so it was very important that everything went smoothly !
Kind regards
Neil Johnson
Geoff Duce 6 July 2010
Dear Mr Holmes
We wanted to write to you personally about our engagement with Rik Lilleywhite - Used Car Sales Executive. We have to commend Rik's professionalism, passion, enthusiasm and integrity in helping us to secure our dream car. As to highlight, Rik went that extra mile to help with a testdrive + searching for cars to achieve a very tight price point. Rik's positive empathy and brilliant communication throughout this process has saved the day for BMW, where we will have no hesitation that for all our ongoing BMW needs - Rik will be the first person we will call with the confidence that Rik will restore our faith and belief in the quality of BMW.
To conclude Rik Lilleywhite is without doubt one of your most excellent professional, a true Value Builder, he is a credit to David Holmes. We congratulate Rik for a brilliant service above & beyond.
Thanks and regards
Geoff Druce
Julian Wadden 21 June 2010
Dear Ms Caveney,
I am writing to you as being involved myself in a sales involvement with the general public, I am aware that praise is not always made when a member of your team goes the extra mile for their company. I first wandered into your showroom three years ago and dealt with Martin Bamping who ever since has regularly been in contact and always making me aware of what was available from yourselves, he has always been extremely professional and despite it being a three year process before I actually purchased a car from David Holmes he never gave the impression that I was wasting his time and nothing was ever too much trouble for him in his pursuit of selling me a car. He was always notifying me when a car came into your showroom that matched the requirements I had requested. I finally purchased a car from yourselves and Martin dealt with the whole process extremely efficiently and personally at all times, even coming in on his day off when I came to collect the car to ensure the process went seamlessly! Therefore I felt it was appropriate to bring to your attention what a credit Martin has been to BMW.
Kind regards
Julian Wadden
Mrs Shelia Manterfield 8 June 2010
Dear Sir,
I took delivery of a new car that I have purchased from yourselves and I am writing to compliment your staff member on the excellent service provided throughout the purchasing period.
Jonathan Bibby has worked in a pleasant, professional, helpful and informative manner throughout this time and his induction to the new car was absolutely excellent.
Thank you once again
Yours faithfully
Mrs Shelia Manterfield
Diane Rees 11 May 2010
Dear Mr Holmes
I am absolutely delighted with my new "1". I found everyone who I came into contact with at Daivd Holmes extremely helpful and, as you say in your letter, professional yet friendly.
I do wish to let you know of the exceptional service that I received from Nigel Kirkham. From walking into the showroom, to designing my new car on the computer, to taking delivery, he has been professional, informative, obliging and " did go the extra mile" as he came in on his day off so the handover of the vehicle was done by him personally. I would definitely recommend anyone who wished to buy a BMW to come to David Holmes
Yours sincerely
Mrs Diane Rees.
John Glynn 10 May 2010
Dear Mr Holmes,
Further to your recent correspondence I would like to add how pleased I was with the level of customer service that I experienced with the purchase of my new BMW from David Holmes. The car is fantastic and I would like to single out in particular how fantastic Jonathan Bibby was.
You now have a customer for life and I will recommend you to anyone thinking about all things BMW. Many thanks.
Kind regards,
John.
Maria Aziz 10 May 2010
FAO David Holmes,
Further to our recent purchase of a used car from your showroom, I would like to take the opportunity to give you some feedback on the experience and in particular on the sales representative that we dealt with Rik Atherton. We came in with some quite specific requirements on what we wanted and what we could afford and Rik took the information and found us a suitable car within a week and made the whole experience very positive and actually very pleasant. I remember telling Rik that he didn't fit the stereotype for a car salesman and I meant that in a positive way as he really did go the extra mile and as a result I felt that we had a very high level of genuine customer service. Overall it was a pleasure dealing with Rik and I wish him all the best for the future.
Thank you
Regards
Maria Aziz
Jacqueline Quick 9 May 2010
In response to your letter regarding my recent purchase of an X5 and asking if the purchase experience was satisfactory, I wish to mention warmly to you the sales person, Rik Lilleywhite, from whom we have purchased several cars over the last few years. Rik does indeed 'go the extra mile' and we would not consider buying a BMW from any other sales person. He knows exactly what we want in a vehicle and does the job sourcing extremely well. Please note that we have been BMW customers for about 20 years, also note that we lived in Chester and now in Mid-Wales, but we travel to your dealership passing others on the way. That's mainly because we wish to work with Rik but also becasue Eddie on the service desk is also an exceptional member of your staff. Keep up the good work and keep your good people. They are the company's greatest asset Regards Jacqueline Quick
Toni Roy - 7 May 2010
Dear sir,
I would just like to let you know that I have bought 2 used cars (6 series sport convertible & Z4 Alpina) over the last month from your Sales Executive Rik Lilleywhite. I found him most helpful and professional . He explained the various functions of the car and helped me with some controls I had difficulty in programming on a second visit. This was when he sold me the second car.
I will be recommending Rik and your BMW dealership to my friends and colleagues who are looking to buy a used/new BMW.
Please pass on my many thanks to him for his excellent customer care.
Regards Toni Roy
Toni Roy
Managing Director - Geo Site surveys Ltd
Andrew Orr - 4 May 2010
David,
I wanted to drop you a quick note on the fantastic service recently supplied to myself by Rik Lilleywhite. Rik not only offered a great service from your business but he also went out of his way (including his own personal time) to help me with some other vehicle challenges I was experiencing. I would like to offer my personal thanks to him.
Best regards
Andrew Orr
Julie Pickett - 22 April 2010
Good Morning David,
Having purchased a BMW 3 series back in March 2007, I then revisited David Holmes for a new purchase in Feb 2010 when my car was due to be changed..
I purchased a BMW 120 M sport convertible on 3.3.10 and have since received your letter.
I am absolutely delighted with my car, and I wanted to point out one of your employees, Martin Bamping, who definitely ''went the extra mile!''
Martin completely listened to what I wanted, wasn't pushy, but found me the exact car I wished for (which wasn't easy :-) )
I do agree that you employ some great people and came across many during my visits to the showroom, ie Matthew (finance dept) Frank (new car sales) but it was Martin who definitely went that extra mile!..
I will be morethan happy to recommend David Holmes to others, and look forward to visiting the showroom when my service is due.
Thanks and Best Regards
Julie Pickett
Eileen Ravenscroft - 16 April 2010
Dear David
I would just like to put pen to paper to say I thoroughly enjoyed my experience from walking through the door to collecting the car.
Please pass on my thanks to Nigel Kirkham, for his courtesy and help, he certainly made my decision to go with BMW easy.
Rest assured I will recommend David Holmes.
Kind Regards
Eileen Ravenscroft
Ken Lewis - 14 April 2010
Dear Mr Holmes,
Thank you for your letter following our recent purchase of a used car from your company.
This is the first time we have owned a BMW and so it was the first time that we had visited your site.. The first day we called in my wife and I were introduced to Rik Atherton. We explained to Rik that we were looking for a used 3 series tourer. Rik phoned a few days later to inform us that a car which may be of interest was available to take a look at. We test drove the car and decided to buy it. Rik has been brilliant through the whole sales process. He has been very courteous and professional. We would like to say a big thank you to David Holmes BMW and in particular to Rik Atherton for making the purchase of our used car a very enjoyable experience indeed.
Kind regards
Ken & Val Lewis.
Stuart Houghton - 9 April 2010
David
I just wanted to write and let you know how happy I have been with the level of customer service I have received from Bradley Carnes. I recently visited your showroom to look around the 5 Series Touring and left having put a deposit down for a Used Approved car! Bradley’s approach to his customers makes you feel very welcome, he puts you at the top of his list and goes out of his way to make sure the whole experience is seamless. His after sales care has been exceptional as well. By far the best car salesman I have dealt with, and believe you me I have dealt with a few in my time.
Thanks to Bradley I will certainly be a long standing customer with David Holmes, so please do pass on my thanks to him.
Kind regards
Stuart Houghton
P.S. It's a fabulous motor! But I guess you wouldn't expect anything less from BMW
David Stangroom - 7April 2010
Dear Michelle
I am writing to you to compliment one your staff members, Nick Smith, for a great service. My car has always been serviced at David Holmes, however, as I no longer work in Stockport, I decided to use my local dealer for a warranty repair. What followed was a catalogue of errors and poor service. However, following a call to David Holmes, Nick took ownership of my problem and follwed it through to a successfull conclusion. Nick personally checked the car to ensure that it worked correctly.
I find all your staff to be highly courteous and caring from Kelly, Eddie etc on the front line through to all the service management that have supported me over the last 3 years.
Many thanks for a great experience, and especially the support from Nick. He is a credit to your dealership.
I will continue to the drive the 23 miles to Stockport to ensure that my car is looked after correctly
Kind regards
David Stangroom
Graham Oxley - 27 February 2010
Dear Mr Holmes
I visited your showroom to ask about using the scrappage scheme to purchase a new 118d Sport. I was then introduced to Frank in new car sales as this was the best option, using the scrappage scheme to replace an ageing Mercedes. He did a great job, answering my endless questions, & I negotiated a price for that red car which I only dreamed I would get. The finance team also did a fine job with the interest rates.
My every request, made to Frank, down to Euro style Number Plates & Model debadging were all taken care of, he even recovered 8 months road tax back from DVLA for me!
I was very impressed and truly enjoyed the service I was given and have no problems in recommending your garage to my colleagues and friends.
I am also really impressed with my first BMW car. There is only one problem, I have only been able to drive the car on three days since I picked it up.....my wife is hogging it!!!!
I think I will be back.
Gordon Oxley
Trevor Wells - 24 February 2010
Dear Mr Holmes,
I purchased a new (second hand) car early January from your dealership in Stockport.
From the moment i walked into the showroom, with my two young boys 8 and 6, i was impressed with your staff and the general feeling of well being. I ended up dealing with Rik Atherton. To sum Rik up i would just use the phrase, Spot on. He dealt with me the way i prefer. He didn't hassle me neither did he speak to me like "just another punter off the street".
I left the showroom that day hooked on BMW. The love affair was starting!
I have had the car almost two months now and still smile at the thought of the car, never mind when i am driving it.
I hope you can tell from the tone of this email I am very happy with the car but also with the way the whole experience was dealt with by ALL your staff.
You say in your letter "we employ some great people". I hope this email strengthens your belief in those people.
Regards
Trevor Wells
A Very Happy Customer.
Ian Seller - 8 February 2010
David,
Thank you for your letter regarding my recent purchase of an X5 from your dealership. This is the first time I have purchased a car without seeing and testing it first.
I feel I should therefore write to let you know how helpful and supportive your colleague Rik Atherton was to me. In 40 years of buying cars Rik came across as one of the best, most interested and helpful salesmen I have experienced and he alleviated any concerns I had about purchasing at a distance.
I am also delighted with the X5.
Many thanks
Regards
Ian Seller
Heather Power - 28 January 2010
Dear Mr Holmes.
I am writing with regards to the outstanding service I recently received from Mr Lilleywhite. Having now bought 3 cars from Rik, I have found him to be fantastic on each occasion but even more so on the most recent.
In November, I was unfortunately made redundant so approached Rik as I was concerned that I wasn't going to be able to afford my car anymore & to find out what my options were. He was extremely understanding & helpful with my request to downsize from my X3 to a MINI.
From start to finish, Rik has kept me informed & up to date as to how things were progressing & I believe this to be Riks first sale of a MINI!
I have had my MINI for just over a week now & I am thrilled to bits with it. I couldn't have asked for anybody better to help me & when I am ready for my next car I will be coming to see Rik first!
Yours sincerely,
Heather Power
Alison and David Sharp - 21 December 2009
Dear Mr Holmes
Thank you for your letter dated 12th November. My husband is over the moon with his BMW and thinks its beautiful. Your salesman Rik Lilleywhite provided what can only be described as a 1st class service. He did indeed exceed our expectations and made the purchase of the BMW a thoroughly enjoyable experience. He is a top man and because of him I would certainly recommend your garage to all of my friends
Best Wishes
Alison and David Sharp
Rosemary Murray - 21 December 2009
Dear Mr Holmes
On the 21st November my lovely BMW saloon was damaged whilst outside my sisters house. The driver failed to stop and I was extremely upset, as a claim on my insurance would be my first in 30 years of motoring, in addition I would lose my no claims bonus.
On Monday 23rd November I attended your bodyshop in Stockport and the damage was assessed by the Manager Andy Coxon. Having obtained my quote Steve Farrington in reception explained everything I had to do with my insurance claim. The following day the car was booked in and I was given a courtesy car whilst mine was repaired. My car was returned to me on the Friday, and a I defy anyone to say where the car was repaired as it was so well blended in. At the time I could have done without the repair bill, as I had to pay the first £300.
Andy, Steve and Leanne were totally professional and an absolute pleasure to deal with and the service was outstanding. I did thank them at the time, however I felt I had to write to you, and although I don't know who worked on my car the repair as first class.
Yours sincerely
Rosemary Murray
Malcolm & Julia Dutton - 15 December 2009
Hi, Having recently bought a BMW 7 series from you I would like to put in writing how very pleased we have been with the service you have provided. From our initial inquiry with Brad Carnes who dealt efficiently and genuinely with us to the very friendly reception staff. We are also extremely pleased with the vehicle.
We have told all our friends about your excellent service and we shall certainly return to you in the future.
Hoping you all have a Very Merry Christmas and A Prosperous New Year.
Regards
Malcolm & Julia Dutton
PS. The coffee is not bad either (courtesy of Brad)
Chris and Margaret Dexter-Brown - 7 December 2009
Dear Michelle and David,
We are writing to let you know of our extremely positive experience following the recent purchase of our first BMW 1 Series from David Holmes, Stockport.
After browsing around the showroom for several minutes (after being welcomed by the staff on reception) we were approached by David Wong who was very helpful and solicitous in ascertaining our individual requirements. He listened carefully and then followed this through with further helpful questions to understand fully what was required.Throughout he was courteous, respectful and very knowledgeable. Everything was clearly explained and at no time did we feel pressurised into making a purchase.
The test drive was a particularly pleasing experience, as after explaining to us the necessary controls, David sat quietly in the back allowing us to fully appreciate the drive, only answering questions as required. We found this helpful and a very different experience to previous car purchases. The handover of the car, was equally well handled, and the car was ready on our arrival.Telephone calls were handled promptly and follow-up was carried out as agreed.
Overall, in all aspects of the purchase, we were treated efficiently and courteously, never rushed, nor pushed into purchasing something we did not require. We cannot thank David enough for all his attention throughout the purchase.
We are delighted with our BMW and would highly recommend anyone to David Holmes, Stockport.
Looking forward to continuing our relationship with you, as we are hoping to change our other car for a BMW in a couple of years time. Please convey our thanks to all your staff who were so helpful. You certainly place emphasis on 'attention to detail' and 'customer satisfaction' which is very much appreciated.
Many thanks again for this experience. Kind regards.
Chris and Margaret Dexter-Brown
P.S. Thanks very much for the lovely coffee and the biscuits!
Ian Bradbury - 21 November 2009
Dear Mr Holmes
Just a quick note to thank you and all the staff who made our purchase of a new car from your company an enjoyable and painless experience.
We are delighted with the car and the service provided particulary by Nigel Kirkham who ensured we were able to test drive the exact model in which we were interested, provided us with all the information we required and kept us fully informed of changes in the delivery schedule.
We will be pleased to recommend your company to our friends
Thanks again
Ian Bradbury
Lynn Bragg - 20 November 2009
Dear Mr Holmes
When I first came to your showroom I wasn't quite sure which model I wanted, Rik Lilleywhite was most informative, he arranged test drives in 2 models and I made my decision on a Coupe. With much patience and fortitude Rik found me the perfect car. He displayed great professionalism in addition to a wicked sense of humour.
I am delighted with my new car and would like to pass on my thanks to Rik, he is an asset to your company.
Yours sincerely
Lynn Bragg
Anthony Woodings – 12 November 2009
David
It is difficult to set down in a concise way my experiences, but here goes:
“I first expressed an interest in a new BMW by registering on the main company website. I was quickly contacted by a sales executive from David Holmes with an offer of assistance and even though I was looking at other manufacturers at that time, he patiently waited for me to come into the showroom. The same executive has then been with me through each step of the process, from test drives to configuration, ordering and after sales; making it a both convenient and enjoyable experience.
I have been kept informed each step of the way, being telephoned when promised; more importantly the delivery date was as promised. Something I had not experienced before.
Of course the car itself exceeds expectations, but then so did the entire experience. I would not hesitate to recommend David Holmes BMW to anyone”
Please edit for verbosity!
Regards,
Anthony Woodings
David and Jean Clark - October 2009
Dear David Holmes
Thank you for the welcome letter sent to us after the purchase of our car which we are delighted with. This was our first visit to your Company but not to BMW dealerships and we did indeed notice a difference.
We were dealt with in a friendly and professional manner by Rik Lilleywhite who was informative and most helpful, making us feel relaxed and unhurried at all times. He certainly met and even exceeded our expectations, making the whole process enjoyable for us. Please pass on our thanks to him.
We felt our business was important to you and we will certainly use your services in the future.
Wishing you much success in your future business.
Yours sincerely
David and Jean Clark
Angela Wilkinson - 26 October 2009
Dear Mr Holmes,
I wanted to drop you a line to bring to your attention the great service I have received from members of your team over the last few weeks.
I first visited your showroom on the 31st August. It was a bank holiday and I had been ignored at the Audi delaership close to you so I came to browse at BMW's. Despite it being passed opening hours, and my determination buy an Audi TT, Martin Bamping stayed late to talk me through the used BMW range.
We looked at a 1 Series, a couple of 3 Series and other options but I wasn't too keen. Through conversation, Martin identified my perfect car. I am now the proud owner of a lovely Z4 Coupe you had in the showroom and I couldn't be happier.
On my second visit, I brought a friend with me for a second opinion, that a friend also ended up buying a nearly identical car from Martin.
I'm sure people often write to complain, I thought I would take the trouble to write and compliment you on the friendliness, skill and efficiency of your team, particularly Martin, who sold two cars to two people who had no intention of buying a BMW.
Yours sincerely
Angela Wilkinson
Adam Donne 20 - October 2009
Dear Rik,
Rosie has now located the correct dated MOT certificate to go with the Renault Scenic that we part-exchanged.
On another point I would like to say that I have bought numerous cars in the past and the experiences have always been slightly unpleasant. However, I would say you made the whole buying experience very comfortable, easy and actually quite pleasant. We did not feel any sales pressure throughout nor did we feel you had somewhere else you would prefer to be. Thank you for working hard to get us the car on time for Rosie's birthday. We really are impressed with you and BMW thank you.
Kind regards,
Adam
David Stocker – 5 October 2009
Dear David
I have just taken delivery of my car, and following receipt of your letter today where you indicated that you want to know if anyone went the extra mile, I can clearly say that Nigel Kirkham, the sales executive, certainly did. Not only did he achieve what I felt to be a great price, he also managed to source a couple of extra reg plates for towing, and sorted out a towing electrics adapter.
The car is exceeding my expectations in every area. Performance is stunning. Build quality is rock solid. Should have got one years ago !
Best regards,
David Stocker
Gemma Osula – 26 September 2009
Dear David Holmes,
I write as a happy customer who recently purchased a 1 Series through your Approved Used BMW department. The service received both pre and post purchase was exceptional and surpassed all expectations. Rick Lilleywhite is a credit to your organisation and the service I have receievd from him has definately confirmed to me where I will be purchasing my next car from.
Kindest regards,
Gemma Osula
Chris Lanzara – 24 August 2009
Dear Mr Holmes,
Thank you for your letter dated 13th August. I am writing because I wanted to say thanks both to you and the dealership, and also to the sales executive, Frank Martone, who helped me through the process of buying my new car.
This is actually my first car, and a car which I have waited many years to be in the position to buy, and now that the opportunity has arisen, I considered a BMW to be my first choice. Being the nearest dealership to myself, I initially chose it out of convenience, however having visited many times during the course of buying the car, I am happy to say that it would be my choice of dealership because I found the staff helpful and the atmosphere friendly, a goal which I gather from your recent letter you set out to achieve.
Having spoken to Frank many times over the course of buying the car, he proved polite, friendly, informative and patient with my questions, which I believe a credit to himself and the dealership.
The car is certainly a pleasure to drive, and I look forward to visiting the dealership in the future for parts and service, when the time comes.
Many thanks and best regards,
Mr Carmine (Chris) Lanzara
Stephen Upton – 17 August 2009
David,
I recently took delivery of my new car from your dealership, and I want to inform you that the service I received from the outset was exemplary. From my initial enquiry (through my friend Colin), to all the negotiations and spec selection, I was handled in a professional and friendly way. David Wong was excellent at the handover too, and the ladies on the switchboard have all “added value” to the customer experience with their friendly manner. Colin was alright too!
However the greatest praise is saved for Paul Hoyles. His assistance, professionalism, loyalty to the David Holmes cause, and fantastic customer relations skills, has meant dealing with your business has been a pleasure. I have bought many cars for my business over the years, but Paul’s service has easily surpassed any I have dealt with before. He is a credit to your organization and I am sure he will assist you to win much more business in the future.
I would be happy to elaborate on the content of this email should you wish to contact me. It would be good to meet you too and perhaps this could be arranged when I take my business partner to your dealership to collect his new X6 next month.
You have a strong business and I wish you well for the future.
Regards,
Stephen Upton
Brian Parkin – 10 August 2009
Dear Sir,
Having recently bought a 630 Ci from yourselves, may I compliment the company on its showroom and equally the staff, especially Rik Atherton, he is a nice person, great sales man and most obliging.
The process of buying from you and the aftercare has been 1st class.
I speak as a BMW owner of 25yrs standing.
Yours Sincerely
Brian Parkin
P.S. Great Car