No news found with your current search criteria.
Very satisfied indeed
Chris Condlife was very professional in his approach. Knows how to treat people well. Excellent personable skills.
Staff professional and polite, tried to find the fault. BMW assistance mechanic identified the fault as the crankshaft sensor, said it needed the garage to replace it. Dealership couldn't identify a code they needed for BMW to authorise the job.
I was kept informed and the job was completed in a timely manner
It is clear to me that during the simple service a part was damaged and not spotted resulting in quite an extensive oil leakage. Both the cabin and car smelt of oil upon collection -smoke in cabin and engine
Well organised from booking in for service to collection of car after work completed
Friendly and efficient , completed the job earlier than advised.
work undertaken as and when stated
I was not happy with the response regarding the front parking sensors. I was informed that the only way to engage the front sensors was to put the car in reverse gear. I subsequently reread the handbook to learn you had to activate the park assist.
Told a service was required, visual health check only on 10/6/19. Report shows MOT due on 1/5/19! (27 May 2020) and service due on 23/5/18 or in miles (not shown) Current and annual mileage not shown. Called twice to clarify no return call received
I was mis-charged for something that was covered under warranty and had to make three calls to get it attended to. BMWs are obviously for people who have time on there hands to chase such matters.
Did everything that I wanted and kept me informed the whole time
First rate service from all staff.
High standard with low cost and complete A to Z
Happy with work done but you do have a capacity problem. So many more BMW's on the road these days with no apparent increase in dealer network.
I was satisfied with the service of my car but not satisfied with the condition of my car when I got it back. Unfortunately when I got my car back from its recent service it had not been cleaned/valeted.
Never enough people on the service reception meaning a sometimes long wait to be attended to.
Service experience was good
My service visit was due to a previous failure by Williams BMW, and wasn't very well handled at all - I've come away from the experience very disappointed.
Ease of everything. Really liked the short video update by (Martin I think it was).
All aftercare quick and efficient
Very efficient kept me up to date
Service was great,
As above. Car ready before time dexpected.
When I arrived there was a queue. There was only two people booking in cars. There was a third person but he was walking around, he could have helped the other two. When the queue died down then he helped.
It is what I expected from Williams
On handover James Carr signed & ticked all the documents - I am sure I was supposed to read and acknowledge the points. At no time was I shown around the car, just told to look myself. The process seemed very rushed. I was duped into taking delivery
See above it was the service centre experience I wasn't happy with
There was minor damage to my car on return to me.
Andy made sure I was not waitingand served me himself. due to other service personnel already busy.
Very good service and brilliant quality
Brilliant every time
Customer satisfaction is the ONLY goal at Williams Stockport! I've not been disappointed yet!
As this was a repair I was happy with work on the back light. I was not happy with the return of car as it was not cleaned.
Very poor customer service. I was kept waiting for an unacceptably long time when collecting the car. The organisation of the queuing system was shambolic and needs attention.
Again we are always treated very well indeed very professional staff.
Booked in for two things. One new steering wheel and second fix the DAB radio. I waited a month for the DAB software fix to be available then another month for a courtesy car. My car goes in and the wrong steering wheel has been ordered. Have to ...
I am extremely satisfied. It was an exceptional experience, particularly as it resulted in the purchase of a vehicle I am very pleased with.
It's been nearly a year and my car still has the same problem
Although the car wasn't fixed and still has major software issues as well as engine light coming on, Danny understood the need to have the car brought back in and be looked at in depth
Time to wait for courtesy car availability
Friendly, mannersable, listen to your customers
Because the staff care about there customers.
They are knowledgeable, helpful and pleasant to deal with.
Everything was organised to perfection
Dealt with efficiently and politely Very professional staff Lovely clean showroom and workshop Get the impression staff enjoy working there
I had a very pleasant couple of hours, also enjoyed looking at your new range, although I really love my own car
A phone call to check how I was getting on with the car and advice when the speakers had gone on the driver side door.
Efficient and professional
having visited 3 times over the past year, service is average at best - for multiple reasons not enough space in this box to go in to. Only saving grace is the new service manager who phoned me yesterday and went out of way to resolve problem.
I booked in to get an annoying rattle fixed. I got my car back, still rattling, unwashed and my radio was retuned and on almost max volume...? Not sure how a test drive would be helped by that. I have ended up fixing the rattle myself
I had some warranty issues to be investigated, including squeeling brakes. The technician decided there was no fault found. My wheels were NOT removed from my vehicle and I am confident my brakes were not checked adequately. Brakes still noisy
It would have been 5 stars but the car valet after the service was disappointing. The wheels weren't cleaned properly.
Extremely good staff.
Very pleasant staff quick service
The job not been done properly
Main reason why its a little low is because I was told the car would be washed and vacuumed as has always been the case when I have taken previous cars to Williams Bolton. On this occasion the clean had not taken place.
Seat is being replaced and badge already replaced on the day
Absolute shambles service advisors dont have a clue what they are doing. I dont think there is an idrive speacialist in the service team. If one takes the car to a BMW dealership then expects everything to be fixed and if they cant do then say it
Communication was poor. I had to keep chasing up and phone calls were not returned. I have had issues with poor service both times I have used this dealership.
Welcoming helpful at all times. Able to browse the showroom without pressure from sales staff but are always available to help with queries. It was good to be welcomed by Paul. Service staff are great and clear with process, Sofia was great!
The lady that dealt with us at Williams Stockport was exceptionally helpful. I think her name was Laura She went above and beyond.
See 1 above. The initial attitude of the Service Department concerning the sunroof repair was 'YOU MUST HAVE DAMAGED THE GASKET, SO YOU MUST PAY'. However, replacement of the Head Unit/software and the Sunroof gasket were carried out well.
The service consultant Sharon who booked my car in for it's MOT and additional work was professional, friendly and the service I recieved from her was excellent. It is just a shame that the aftercare was poor.
BMW online pricing not auto matched at dealers and upselling trends ruin an otherwise good service. One improvement would be BETTER PARKING FACILITIES REQUIRED.
Had to wait booking car in and collecting car. Very busy due to recalls I was told. Car not cleaned.
very satisfied thanks, Ms. Sofia Khan was exceptionally helpful from the initial meeting, though the day and also once I had collected my car.
Less than 2 weeks on the car system told me that the tyre pressures were low. In pumping up the pressure one of the tyre valves was damaged beyond repair. I think it is unacceptable that the tyre pressures are not checked at servicing.
Book the car in for a heater fault to be fixed well over a month in advance , on the only day I could have off work, told it was fixed ,get the car home and same problem . Now going back in , but not till the end of may. Don't really expect this bmw
Customer service was very good, however parking at Williams in Stockport is a nightmare.
Expensive transport from and to service centre
Contd.It was a new BMW-of 2014,mainly driven by my wife,mileage was @20,000 Anyway your showroom failed to return the car until next Tuesday. I couldn't even postpone the service as I was told it was already been done. In total I had to pay @£1200.
BMW not only replaced my brake fluid but, also checked my car for other problems.
Sharon was great. Did what she said and kept in touch.
I think you are playing silly games!!!
Very helpful staff and good service.
I was told they will call me about the defect and they never did Problem has stiff to be solved
Had a long wait to book car in when dropped off and there was a big queue behind me too
Sent written complaint to service manager. Logbook wasn't stamped. Charged for faulty number plate fixing supplied by this dealer when I bought the car 10 months previously. Other issues raised not addressed.
Service was fine as was the amount of time me taken, my car wasn't valeted even though requested.
The servicing is always good when you finally get to talk to someone.
The staff were extremely friendly and helped me in every way
As detailed in answer to question 4. In addition to this, when getting the squeaky breaks checked for the first time I reported an intermittent fault with cruise control and speed limiter failure and not called back when advised.
The car was not serviced
Excellent, informed at all stages of the service, very professional.
On arrival to leave my car I had to wait in a long queue waiting to be attended to, only two service reps in attendance at a peak time.When collecting my car I had to wait half an while you found the keys to the car blocking me in.
Good customer service
Overall, I am very satisfied with the service experience in terms of making the arrangements and the actual work carried out on my vehicle. However, in the two days after my visit, two telephone messages, left for the service section were unanswered.
No problems with the car. My only complaint would be that the drivers seat was in a very different position from the way it was when the car was handed in.
Cannot find any fault in the service provided
Wasn't fully set up when I collected, sat nav wasn't working. Went back and the BMW genius couldn't get it to work from a memory stick, luckily a technician had stayed late so he managed to sort it otherwise it would have been a 3rd trip
Was advised the new car had been scratched, but this was taken care of within the day of me collecting
Exceptional service provided by Nick Harling
As above, a delight to deal with everyone concerned in the purchase of my X3.
Delivery dates kept being pushed forward then brought back. Didn't really know where I was up to.
I've been back 3 times
It was painless I was updated regularly by Mathew Ebbrell