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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service.

Service

Very satisfied indeed

Service

Chris Condlife was very professional in his approach. Knows how to treat people well. Excellent personable skills.

Service

Staff professional and polite, tried to find the fault. BMW assistance mechanic identified the fault as the crankshaft sensor, said it needed the garage to replace it. Dealership couldn't identify a code they needed for BMW to authorise the job.

Service

I was kept informed and the job was completed in a timely manner

Service

It is clear to me that during the simple service a part was damaged and not spotted resulting in quite an extensive oil leakage. Both the cabin and car smelt of oil upon collection -smoke in cabin and engine

Service

Well organised from booking in for service to collection of car after work completed

Service

Friendly and efficient , completed the job earlier than advised.

Service

work undertaken as and when stated

Service

I was not happy with the response regarding the front parking sensors. I was informed that the only way to engage the front sensors was to put the car in reverse gear. I subsequently reread the handbook to learn you had to activate the park assist.

Service

Told a service was required, visual health check only on 10/6/19. Report shows MOT due on 1/5/19! (27 May 2020) and service due on 23/5/18 or in miles (not shown) Current and annual mileage not shown. Called twice to clarify no return call received

Service

I was mis-charged for something that was covered under warranty and had to make three calls to get it attended to. BMWs are obviously for people who have time on there hands to chase such matters.

Service

Did everything that I wanted and kept me informed the whole time

Service

First rate service from all staff.

Service

High standard with low cost and complete A to Z

Service

Happy with work done but you do have a capacity problem. So many more BMW's on the road these days with no apparent increase in dealer network.

Service

I was satisfied with the service of my car but not satisfied with the condition of my car when I got it back. Unfortunately when I got my car back from its recent service it had not been cleaned/valeted.

Service

Never enough people on the service reception meaning a sometimes long wait to be attended to.

Service

Service experience was good

Service

Excellent

Service

My service visit was due to a previous failure by Williams BMW, and wasn't very well handled at all - I've come away from the experience very disappointed.

Service

Everything perfect

Service

Ease of everything. Really liked the short video update by (Martin I think it was).

Service

All aftercare quick and efficient

Service

Very efficient kept me up to date

Service

Service was great,

Service

As above. Car ready before time dexpected.

Service

When I arrived there was a queue. There was only two people booking in cars. There was a third person but he was walking around, he could have helped the other two. When the queue died down then he helped.

Service

It is what I expected from Williams

Service

On handover James Carr signed & ticked all the documents - I am sure I was supposed to read and acknowledge the points. At no time was I shown around the car, just told to look myself. The process seemed very rushed. I was duped into taking delivery

Service

See above it was the service centre experience I wasn't happy with

Service

There was minor damage to my car on return to me.

Service

Andy made sure I was not waitingand served me himself. due to other service personnel already busy.

Service

Very good service and brilliant quality

Service

Brilliant every time

Service

Customer satisfaction is the ONLY goal at Williams Stockport! I've not been disappointed yet!

Service

As this was a repair I was happy with work on the back light. I was not happy with the return of car as it was not cleaned.

Service

Very poor customer service. I was kept waiting for an unacceptably long time when collecting the car. The organisation of the queuing system was shambolic and needs attention.

Service

Again we are always treated very well indeed very professional staff.

Service

Booked in for two things. One new steering wheel and second fix the DAB radio. I waited a month for the DAB software fix to be available then another month for a courtesy car. My car goes in and the wrong steering wheel has been ordered. Have to ...

Service

I am extremely satisfied. It was an exceptional experience, particularly as it resulted in the purchase of a vehicle I am very pleased with.

Service

It's been nearly a year and my car still has the same problem

Service

Although the car wasn't fixed and still has major software issues as well as engine light coming on, Danny understood the need to have the car brought back in and be looked at in depth

Service

Time to wait for courtesy car availability

Service

Shocking

Service

Friendly, mannersable, listen to your customers

Service

Because the staff care about there customers.

Service

They are knowledgeable, helpful and pleasant to deal with.

Service

Everything was organised to perfection

Service

Dealt with efficiently and politely Very professional staff Lovely clean showroom and workshop Get the impression staff enjoy working there

Service

I had a very pleasant couple of hours, also enjoyed looking at your new range, although I really love my own car

Service

A phone call to check how I was getting on with the car and advice when the speakers had gone on the driver side door.

Service

Efficient and professional

Service

having visited 3 times over the past year, service is average at best - for multiple reasons not enough space in this box to go in to. Only saving grace is the new service manager who phoned me yesterday and went out of way to resolve problem.

Service

on time

Service

I booked in to get an annoying rattle fixed. I got my car back, still rattling, unwashed and my radio was retuned and on almost max volume...? Not sure how a test drive would be helped by that. I have ended up fixing the rattle myself

Service

I had some warranty issues to be investigated, including squeeling brakes. The technician decided there was no fault found. My wheels were NOT removed from my vehicle and I am confident my brakes were not checked adequately. Brakes still noisy

Service

It would have been 5 stars but the car valet after the service was disappointing. The wheels weren't cleaned properly.

Service

Extremely good staff.

Service

Very pleasant staff quick service

Service

The job not been done properly

Service

Main reason why its a little low is because I was told the car would be washed and vacuumed as has always been the case when I have taken previous cars to Williams Bolton. On this occasion the clean had not taken place.

Service

Seat is being replaced and badge already replaced on the day

Service

Absolute shambles service advisors dont have a clue what they are doing. I dont think there is an idrive speacialist in the service team. If one takes the car to a BMW dealership then expects everything to be fixed and if they cant do then say it

Service

Communication was poor. I had to keep chasing up and phone calls were not returned. I have had issues with poor service both times I have used this dealership.

Service

Welcoming helpful at all times. Able to browse the showroom without pressure from sales staff but are always available to help with queries. It was good to be welcomed by Paul. Service staff are great and clear with process, Sofia was great!

Service

The lady that dealt with us at Williams Stockport was exceptionally helpful. I think her name was Laura She went above and beyond.

Service

See 1 above. The initial attitude of the Service Department concerning the sunroof repair was 'YOU MUST HAVE DAMAGED THE GASKET, SO YOU MUST PAY'. However, replacement of the Head Unit/software and the Sunroof gasket were carried out well.

Service

The service consultant Sharon who booked my car in for it's MOT and additional work was professional, friendly and the service I recieved from her was excellent. It is just a shame that the aftercare was poor.

Service

BMW online pricing not auto matched at dealers and upselling trends ruin an otherwise good service. One improvement would be BETTER PARKING FACILITIES REQUIRED.

Service

Had to wait booking car in and collecting car. Very busy due to recalls I was told. Car not cleaned.

Service

As above

Service

very satisfied thanks, Ms. Sofia Khan was exceptionally helpful from the initial meeting, though the day and also once I had collected my car.

Service

Less than 2 weeks on the car system told me that the tyre pressures were low. In pumping up the pressure one of the tyre valves was damaged beyond repair. I think it is unacceptable that the tyre pressures are not checked at servicing.

Service

Book the car in for a heater fault to be fixed well over a month in advance , on the only day I could have off work, told it was fixed ,get the car home and same problem . Now going back in , but not till the end of may. Don't really expect this bmw

Service

Customer service was very good, however parking at Williams in Stockport is a nightmare.

Service

Expensive transport from and to service centre

Service

Contd.It was a new BMW-of 2014,mainly driven by my wife,mileage was @20,000 Anyway your showroom failed to return the car until next Tuesday. I couldn't even postpone the service as I was told it was already been done. In total I had to pay @£1200.

Service

BMW not only replaced my brake fluid but, also checked my car for other problems.

Service

Sharon was great. Did what she said and kept in touch.

Service

I think you are playing silly games!!!

Service

Very helpful staff and good service.

Service

I was told they will call me about the defect and they never did Problem has stiff to be solved

Service

Had a long wait to book car in when dropped off and there was a big queue behind me too

Service

Sent written complaint to service manager. Logbook wasn't stamped. Charged for faulty number plate fixing supplied by this dealer when I bought the car 10 months previously. Other issues raised not addressed.

Service

As above

Service

See above

Service

Service was fine as was the amount of time me taken, my car wasn't valeted even though requested.

Service

The servicing is always good when you finally get to talk to someone.

Service

The staff were extremely friendly and helped me in every way

Service

As detailed in answer to question 4. In addition to this, when getting the squeaky breaks checked for the first time I reported an intermittent fault with cruise control and speed limiter failure and not called back when advised.

Service

The car was not serviced

Service

Excellent, informed at all stages of the service, very professional.

Service

On arrival to leave my car I had to wait in a long queue waiting to be attended to, only two service reps in attendance at a peak time.When collecting my car I had to wait half an while you found the keys to the car blocking me in.

Service

Good customer service

Service

Overall, I am very satisfied with the service experience in terms of making the arrangements and the actual work carried out on my vehicle. However, in the two days after my visit, two telephone messages, left for the service section were unanswered.

Service

No problems with the car. My only complaint would be that the drivers seat was in a very different position from the way it was when the car was handed in.

Service

Cannot find any fault in the service provided

Service

Wasn't fully set up when I collected, sat nav wasn't working. Went back and the BMW genius couldn't get it to work from a memory stick, luckily a technician had stayed late so he managed to sort it otherwise it would have been a 3rd trip

Sales

Was advised the new car had been scratched, but this was taken care of within the day of me collecting

Sales

Exceptional service provided by Nick Harling

Sales

As above, a delight to deal with everyone concerned in the purchase of my X3.

Sales

Delivery dates kept being pushed forward then brought back. Didn't really know where I was up to.

Sales

I've been back 3 times

Sales

It was painless I was updated regularly by Mathew Ebbrell