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ABOUT WILLIAMS STOCKPORT.

Find out more about what we do and our team.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Stockport BMW 7 Series Launch

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All work completed and regularly updated on progress.

Service

fast and on time

Service

After Williams contacted us to say we needed 2 new tyres, we decided to check the price somewhere else and when trying to contact the lady to cancel, it was a major task getting her to return our call. Not what we would expect

Service

Ability to work at centre, whilst waiting for service, with good standard facilities.

Service

I was charged a fair price and well looked after

Service

Very efficent service buy all the colleagues. Very polite

Service

very friendly staff - called to tell me when the vehicle would be ready - no problems albeit when I purchased the car I was given a new BMW umbrella - unfortunately it doesn't work !

Service

Perfect service , waiting facilities. Friendly staff who kept me informed as much as possible .

Service

There is no other answer to give because I have received outstanding service every time I walk through the door, from Reception, the Service Representatives, and the Maintenance Specialists who maintain the vehicles.Perfection is your middle name!

Service

The electronics needed resetting eg. Km to Miles etc.

Service

high quality service as expected but it was unclear that I had to take my car to a different location (bodyshop)than the main dealership.

Service

Good efficient service

Service

I took my car in because I was previously told it needed work doing to it. It turned out the info I was given was incorrect and the car did not need anything doing, so it was a wasted trip.

Service

Issue with Drive Train not resolved even though advised that it was.

Service

Friendly/helpful and knowledgeable staff

Service

The booking in process was delayed as too many people were asked to come at the same time. This then meant the service over ran and only once it was 15 mins late was I told the vehicle had unsafe brake discs and needed 2 hours to fix.

Service

speedy, polite and professional

Service

Staff members are extremely helpful and pleasant makes you're experience a great one

Service

Looked after well

Service

Very good customer serviceGreat facilitiesFriendly staffKept me informedwashed my car tooTwice the price of other independent garages

Service

Nice pleasant staff, who go out of their way to help.

Service

The reception staff were very helpful, and the service was carried out on time.

Service

The problem was sorted out and the car ready to be picked up at the designated time.

Service

Fast pleasant friendly service

Service

Put me in earlier than booked as I arrived early for appointment

Service

MOT plus minor work took too long. I was in the lounge area and after 2 hours it was stated that the work had been done and was being cleaned. 30minutes later I asked and was told it had not even been started and was 5th in the queue!!!

Service

Wasn't given full explanation of what was being undertaken in the service. Acknowledge signed paperwork but would have preferred detailed explanation beforehand.

Service

The car was well looked after with all work completed on time and as described.

Service

Curtious professional staff who know what they are talking about.

Service

Work was completed on time. Sometimes they cannot provide a courtesy car.

Service

Great Service

Service

Professional service and very easy to deal with. Cleaned and washed car before returning it to me which was appreciated.

Service

I was told the brake fluid was due but not till the next month and Bmw would only pay for this in that month. I got the car back and 3 days later the the computer tells me the fluid wants changing.i now have the inconvenience of booking in again

Service

Staff were very friendly and courteous. Loved the complimentary car wash and vacuum

Service

The level and quality of service

Service

Very efficient and communicated throughout

Service

Excellent reception , fully informative,lovely surroundings. Kept informed throughout the process. Good to know the motor has been serviced by experts

Service

Appointment easy to arrange, refreshments available while I waited work done efficiently, car cleaned

Service

The relevant people were very prompt and reassuring and above all, courteous ! They managed to finish the work within the mentioned time-frame !The report they provided was very comprehensive and made me understand and be cognisant of the problems

Service

There was no hassle and everything seemed straight forward.

Service

Friendly and helpful

Service

The people I dealt with were very helpful and professional .

Service

No problems, and everything done on time.

Service

Member of staff picked up my car taken it away for a service and was told the car would be back for approx 15:30 and it was just as planned

Service

Very efficient and friendly service

Service

Excellent

Service

Picked up car, cleaned interior before return. Great service.

Service

Usually have services by visiting outlet in stockport. On this occasion Williams collected and delivered to my home address.The collection was on time and the delivery was even earlier than I estimated.The driver was friendly... Excellent service

Service

staff all very friendly and courteous and remembered me from previous visits.

Service

Efficient, professional, friendly Never let you down

Service

whilst the repair was carried out effectively, what disappoints me is that a car which has done less then 20.000 miles would need to have a new fuel injector. I have owned the car from new, and to have to pay circa £270 is quite appalling.

Service

Customer service is always excellent

Service

Superb service as usual - efficient, pleasant and a very nice waiting area.

Service

Ready on time, service staff very helpful. The whole Williams Stockport dealer experience is exceptional.

Service

The staff are efficient, friendly and understanding.

Service

Messages I passed on were addressed during service, faults fixed. I did not have to repeat myself. Prompt.

Service

Service carried out successfully, on time and staff most helpful

Service

They did everything I needed

Service

Identified warranty work (raised over the phone during booking the service) was not able to be carried out the same day

Service

Excellent communication from service desk, but warranty repair of seat belt replacement for extending arm issue is faulty again, so return visit necessary., suspect this is not fault of service centre but rather a design flaw with car.

Service

Car was completed on time as per quoted costs a cleaned nicely No surprises!

Service

Just good service. Exactly what is asked for and expected.

Service

an easy friendly experience

Service

My car was picked up from home and delivered back, it saved me having to organise a lift back home. Staff very friendly and efficient. Thought I got very good value in terms of price.

Service

Very satisfied with the facilties available while you wait for your service and MoT

Service

Booked in and waited as planned

Service

I had requested the opportunity to test drive an M240/235 instead of using the pool car during the time my car was in for warranty work. I was told the car was being used by the Manager who wasn't in that particular day - nobody followed up with me

Service

I was given a courtesy car cat late notice, may car was also ready ahead of time which made life easier for me!

Service

Always polite staff. The car runs smooth as always.

Service

All the team I came across throughout visit very helpful couldn't do any more to make fell welcome

Service

Car ready and washed on time for service

Service

Everything went smoothly

Service

My car has been with the dealership too many times over the past 22 months but each time Alistair has been brilliant dealing with it as has Rik who had lent me his car several times

Service

So accommodating. I couldn't get my car over to the garage so they arranged to collect and return it from my home or workplace at my convenience. Extremely friendly, courteous staff.

Service

Smooth process, friendly staff

Service

Work was completed within timescale

Service

The car was fixed OK. No problems since.

Service

Car serviced at a time to suit me and returned cleaned and valeted. staff very friendly and helpful.

Service

From booking to returning car everything was faultless

Service

It was all very calm and totally organised.

Service

I was able to help myself to complementary tea or coffee and some snacks. Only down side was the inside of my car wasn't cleaned. But unsure if this is part of the package or not.Time before Last I took my car in it was cleaned inside and out.

Service

I had purchased my car from another dealership who had mislead me as to when the car had had its first service. The Service Manager at BMW Williams looked into this and by way of gesture of goodwill serviced my car without charge.

Service

Delay in picking up courtesy car (40mins). But other than that all ok

Service

Was a smooth repair procedure, all went as planned and as promised

Service

For the second time, after service complementary car wash has not been offered and I have had to drive home in dirty car with greasy hand prints etc. all over it.

Service

Good service car was ready when advised

Service

The staff were friendly & helpful plus as I was on my way to work everything was organised and done in a timely manner to allow me to get to work

Service

Pleasant, professional, efficient. Whats not to like? 10/10 for me

Service

Excellent service. Looked after me with teas and coffess and snacks.

Service

Easy to arrange and all completed as agreed

Service

The department advised me that my MOT had run out and managed to also complete this within the visit

Service

Very polite and helpful

Service

All went well, drop off and pick up was easy we got a call to explain what work needed doing and to rearrange time. Professional service and staff.

Service

Was told it would take a certain amount of time. It did.

Service

Great customer service by the staff. Nothing too much trouble.

Service

Friendly helpful staff, good waiting area, efficient service

Service

I brought in my car for MOT early as you advised and, the job was done without delay!. Thanks.

Service

Work was completed within the allotted time scale, I was kept informed of progress and contacted with information about a brake fluid change that was required. All without any pressure to comply

Service

Very good service and flexibility for the pick up of the new car

Sales

Everything went according to plan

Sales

From the outset of my recent purchase process the approach taken by Nick Harling at Williams Stockport has been professional and attentive.

Sales

Mr Shaffi was v responsive and made sure he hit the right notes to sell the car. Thank You.

Sales

Good experience from start to finish.

Sales

The salesman Nick Harling is highly efficient with a very pleasant manner and most importantly does everything he says he will on time.

Sales

From the first moment i walked in your stockport show room to driving away my new bmw the service was first class.Shahid was amazing thank you so much for all you hard work.5 stars all the way.

Sales

I was happy with the whole process

Sales

Excellent service throughout. Very helpful and We felt looked after.

Sales

Your sales staff were always courteous and very helpful

Sales

Was kept upto date with info and everything was straight forward

Sales

Extremely good service from the sales assistant, very good deal and the new car arrived on time.

Sales

Make feel very welcome by Nigel and the Williams team, delivery was earlier than expected for my new car... overall 10/10!

Sales

Extremely satisfied with the whole experience at Bmw Williams. From purchase to delivery, there were no issues or problems and everything went very smoothly.

Sales

Very helpful at Williams. Good choice of cars.

Sales

First class servive from start to finish

Sales

The staff were friendly and very helpful, the advisor who helped us kept us up to date on the status of the car

Sales

Excellent service from Motability Sales Exec Nick Harling.

Sales

Like the car it was 1st Class

Sales

Richard was very helpful. He assisted with all my enquiries and answered all my questions. He kept me regularly updated on the vehicle's progress.

Sales

Salesman was very helpful and knowledgeable

Sales

I always find the staff at williams stockport very pleasant and polite

Sales

I have given 5 stars due to James Vipond Stockport Branch updating me every step of the way, I found James to be professional, knowledgeable but also approachable, which is very important to me, great customer service from James.

Sales

From the receptionist to the member of the sales team it was a nice and friendly experience. Should that you had step into a luxury car dealership.Also wanted to say John Bibby is a true reflection of a great company.

Sales

Dealt with Nigel Kirkham - best salesman I've done business with. Really genuine guy!

Sales

good service by frank who is part of the mobility team at bmw in stockport

Sales

From the second I entered the staff where welcoming, attentive and happy to help with all of my questions and needs.

Sales

No problems with haggling over prices for trade in against new car. No problem with test drives of 2 models. Salesman prepared to give customerplenty of time .Also as a female purchaser I was not at all patronised by anyone in the dealership.

Sales

This is based on our dealing with sales executive Rick Chung. He was easilt accessible, fast to return calls and emails and a really presonable guy.

Sales

The knowledge of BMW products and specifications displayed by the dealer that I dealt with was impressive.

Sales

Friendly staff and a pleasant atmosphere arranged test drives as soon as possible on several cars, some hard bargaining to get a deal I was happy with but very pleasant experience

Sales

Very helpful, quick and easy

Sales

From the moment I walked through the door I felt welcomed by the team. A totally professional and friendly service. James Vipond was exceptional. Keeping me informed all the way through the process. The finance manager too was really good

Sales

Friendly,helpful,efficient, professional Sales personnel with results achieved without use of high pressure methods.

Sales

Rick Chung was fantastic throughout the entire process- one of the best sales consultant's I have dealt with. Rick constantly kept me up to date and nothing was ever too much trouble. I would not hesitate to recommend Rick and Williams Stockport.

Sales

I needed the car for before the end of March and James Vipond made sure this happened, the car is excellent and his customer service was by far the best.

Sales

I feel a part of BMW family by the way I've been treated. Dealership helped me to achieve everything I desired. Chris Johnston and Frank Martone were fantastic all way through, Patient, friendly and knowledgable in every aspect. a huge thanks to them

Sales

Having had bad experiences at other car dealerships, the service I got at BMW was a refreshing change. Frank Martone was extremely helpful and friendly with a 'no pressure' approach that made the whole process completely stress free.

Sales

my experience with the purchase and delivery of my car revolves around the helpfulness and professionalism of the salesperson Frank Martone, Frank understood my needs and how particular i am towards my car.nothing was to much trouble...

Sales

Can't think of anything to criticise

Sales

Excellent customer service by Nick Harling. Kept me informed throughout the process and also arranged for me to collect my new car early and leave my old car ready for collection from BMW Financial Services. Nick then dealt with the handover.

Sales

Professional staff. No pushy sales patter.

Sales

Very polite , attentive but not ' in your face' sales.

Sales

Hi I am satisfied with my purchase however having looked at your website it states various offers however this was not made available to me at the time of my purchase and would have subsequently reduced my deposit and monthly deposit.