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Job completed on time and to my satisfaction
Fixed the issue very easily and quickly
Everything except the quote for wheel refurbishment was completed.
Everything was excellent
because of my previous problem Julia the lady on the service desk was excellent dealing with my problem
Because they responded to an emergency and made sure the car was ready and successfully repaired for a holiday journey
Courteous and knowledgeable staff, prompt service, excellent coffee!
Very satisfied with the overall experience. Could be improved further by offering a complimentary courtesy car, as many other dealerships do.
They had the problem fixed in a couple of hours.
Everything completed as first indicated.
Problem on car solved, courtesy car given and car returned the next morning. I was disappointed as I had only purchased the car at the end of February (a year old at that point) so it eased the pain to be handled so well.
One of our cars was subject to the recent recall. Williams carried out the work in a timely and courteous manner
No hassle service
Problem diagnosed and resolved promptly without fuss.
Everyone seems to know what to do and they do it
Arrived at 10:15am for a 10:30am "Brake Fluid Service" and told I could wait for 1.5 hours. 12:30pm passed and I was having to ask when my car would be ready.
Staff who I met were pleasant, knowledgeable, and very helpful
They fixed the issue but ignored a further issue that i did not mention but was fairly obvious in the vehicle
Two new tyres fitted. One had air pressure of 2.4 bar and the other 2.1 bar - surely they should have been done the same!Went in with windscreen washers low pressure, came out of service with no pressure at all. Also came out with brake problems
very happy with work under taken.
As part of the solution to 'Drivechain' problem; the software was updated. This resulted in TOTAL loss of all personal data, NAV address book, speed alert settings etc. I was not warned this would happen. Expected user data to be BACKED and RESTORED.
Completely dissatisfied. As per my email sent to BMW Williams Stockport on the 16th May highlighting concerns with the service carried out (no response received). Fantastic post sales experience, unfortunately the after sales service doesn't match.
The cost of basic works is very expensive
No information provided on scope of service, just a video of what was done.
Failed mot only 17.k miles suspension arm But is 4 yrs old
Not clear when you enter site which part to go to- hard to find a parking space . Very helpful and pleasant lady on service reception .
I found the way Williams treated, me from the moment I walked into the showroom until I collected my car, was very professional yet making sure I was comfortable with everything.
Had a while you waitcappointment. Good communication and environment to wait in. Service completed ahead of time
Service was very good however my service history was not completed and i had to return to the service centre to get this done
got an appointment very quickly
Car taken for service and quote for some minor work - wheel repair, small paintwork scratches - promised to emailing quote but no response
Ready on time waiting pleasant coffee tea etc
The service desk was really helpful and their knowledge is exceptional.The service has been done in no time and the job was completed to the highest standard.i feel safe when i know my car has been serviced by proffesionals
Prompt and polite service from original call to boomk the service through to dealing with me when I brought my car in and concluding the paperwork.
Usually 5 star but changed booking process to a specified person and took far too long even though other 'unspecified' people in service available.
It did everything I needed.
Explain everything. Staff courteous.
As explained above
Got my car back the same day, having received a video blog of my car from the engineer was high class and even though my car needed a new tyre still got it back for the time I needed it.
Polite and helpful staff
Great customer service, especially the Parts department
1st class service, kept informed and matter dealt with quickly
Reasons mentioned above - and decent explanation of work that was carried out and what might need looking at in the near future.
Rattling exhaust replaced under warranty with no quibble. Courtesy car organised for me too. My car returned washed and clean.
Fast, friendly even when the service staff had to cope with a staff shortage staff. Both the receptionist and the lady looking after the cafeteria area were very nice.
Car was not cleaned
A query hasn't been resolved, however this is the fault of BMW Tamworth, rather than Williams Stockport.
did the work I wanted and explanations were good. Highlighted an area where additional work was required and completed it without me having to pay a return visit. Car washed too.
Whilst I appreciate there is a service content for the visit I was disappointed to find out that I have to take my car back in 4500 miles for its oil service after having, what I thought, was its full service and MOT.
Prompt, courteous and AFAIK completed correctly. Should have bee done or at least notified before sale though.
I had a new summer alloys fitted which meant swapping the original tyres and pressure monitoring bits from the old ones. This has been done without scratching the new alloys and the balancing seems right. One dust cap was missing so you lose a point!
Fast efficient service at Service Reception. Quality job done in Workshop.
Excellent products and services
I've made two very recent visits to my local dealership. The first was for an oil service change. I would have rated this visit in the 'completely satisfied' category but for a couple of minor issues. With the second visit I made everything was fine.
They spotted a nail in the tyre on the mot and replaced it at a reasonable price
1.75 hours waiting for an MOT is excessive.
Happy with service
It took 2 goes to fix the problem
Car was reasonably clean but could have been a bit cleaner inside and out.When JLR return my wife's car it is always extremely well presented.....however, it's only a minor niggle and would be a great to have rather than a must have
The staff are very attentive and friendly, the whole experience is of a high standard from start to finish. As I am now on my 3rd BMW, I can only see myself staying with the brand, and this is partly down to the excellent service centre and staff!
The showroom and waiting area are immaculate and very comfortable.
Recently I brought my Car in for a faulty part change , I was waiting there . I was told it would take approximately 2.5 hours for this . During this time I was sent a Car health test results .Nobody informed me the car ready as it was lunch time .
Looked after me from the moment I arrived
Lovely showroom, lovely staff, especially Andy
Great customer service, friendly, quick and efficient.
Quite a painless experience
Kept up to date all through the service
Polite, efficient service. Price reasonable
The service of the car itself was carried out successfully, but williams stockport forgot to reset the service indicator and the service history on the i drive. It took 2 further visits before these were updated.
The staff were very professional
Was able to wait as it would have been difficult to drop it off as dealer not near town centre
On Arrival parking was impossible, had to leave in a position which was risking damage being caused to the vehicle. Tyre was removed from wheel to rectify the vehicle fault on doing so the wheel was slightly damaged, wheel was perfect, not now !
Excellent Sales Person (Stuart Smith)
Pleasant and professional staff . I only asked one question but never got an answer even though person said they would contact me.Think it would be good to see the person carrying out the service.
Very good service but the car wash was slightly dispapointing as the wheels weren't cleaned properly and the paintwork was still dirty in places. It seemed as if it had been rushed.
There was avoidable delay getting my parts in and my car had to stay put in your workshop for the whole of the Easter weekend simply because the parts were not ordered in time.
Excellent service as always from John Hill and his team. Very professional.
James Carrthe salesman, searched for a car that we wanted and let us know as soon as one became available then kept us informed every step of the way.
Disappointed with part ex optionDelays on the day which meant handover was rushed/cut short. Id allowed 2.5 hours but lost 1.5hrs
All aspects of the deal were administered smoothly and most efficiently by our sales representative. It was a pleasant and stress free deal
I was very satisfied, especially with James Carr who was very helpful and easy to do business with. He was always accessible and it was clear he wanted to find the right car for us.
Only dealt with one person on two occasions. Not told about how deposits can be paid and only found out that I could not use a credit card for the deposit on my visit to arrange the finance.
Superb products , excellent staff beautiful laid out showroom. Nothing to much trouble. Sales people polite and not at all pushy. In all a great experience
Everything explained in a very professional way.
Happy with the people, product and service. Delivered earlier than expected
Excellent customer care
Very satisfied, good detailed handover by the Sales Executive, as a customer was made to feel valued.
Dealt with professionally and in an approachable and friendly manner.
Knowledge of Nick (our salesman) and the attention to detail he showed to ensure the new car was even better than we anticipated
James Carr made experience straightforward and a pleasurable experience
Excellent customer service, as above.
Because of the colour I wanted, the car had to be made to my specification, so I had exactly what I wanted. I was kept up to date on the progress of the car by James, also because of problems you had with the internet, we were collected by James
Excellent treatment from James Carr from start to finish
Attention to detail and strong support from Frank Matone. Provides a very enjoyable experience without ever being pushy. I would recommend Frank to anyone who is thinking of buying a car from Williams in Stockport. He is a great ambassador for them.
The service was excellent, efficient and friendly.
Salesman was very helpful and kept me up to date on progress