No news found with your current search criteria.
Excellent staff. Very helpful
Just a good service
I got an emergency and theyre helped me in the same day when realised my situation. Fantastic
Fab as always
Always exceptional service from them
Service was good
Communication is non existent.
They told me i still had a free service on my car which was completed along with a small correction whilst i was on holiday
I have no complaints and were very satisfied
Williams are very organised .I would have liked a bit more info on the update that Required me to bring the car back to the garage(they seemed a bit vague and unsure of exactly what the update was)
Very high cost
As above. Plus when I brought he car in Andy Palmer kept me fully informed of progress by phone at the times he stated. Very helpful
Salesman and manager understood exactly how to deal with me. EXCEPTIONAL level of performance by employee "Marcel", who went out of his way to explain to my wife and I every detail of the vehicle's capability. He is HUGE company asset.
Did exact what they said. The car inside came back cleaner than it was before
Job well done bit had to bring car back in as replacement tyre not in stock
Had two new tyres fitted but noticed following day that the valve dust caps had not been replaced. Phoned garage and two new ones were posted out to me.Very minor point but was rectified quickly.
Very helpful, quick response, great service
No complaints at all
Just to say keep up the good work
The service was booked and carried out to my satisfaction. I had a good conversation with the salesman who originally sold the car to me as I and my partner usually do when we visit and he always finds time to chat and advise us.
Andy the service attendant was very helpful
Car took an hour longer to complete and kept me waiting
Service advisor provided the required detail regarding the vehicle service. Staff were courteous, polite and helpful.
From my information above I felt that I received a personnel service
Overall fine. Not sure whether this relates to my MOT that I had at Stockport - the only downside was the member of staff who dealt with me after the MOT was finished. Very poor interaction and service from her. Was not impressed.
Pleasant and informative service team, excellent garage environment, customer focused.
From my perspective Williams Stockport always delivers excellent service. Have used other BMW dealerships but they do not match Williams
Really helpful in the service department especially Donna Camilleri. I had a problem with the car under its warranty and they sorted the issue quickly and with no fuss.
Service done promptly and I was kept informed of findings.
They uphold their promises, be they well call you back or the length of time my recent vehicle service would take. In addition, the staff are polite and friendly - the facility has that quite confidence vibe that underlines BMW, too.
Very helpful offered me a taxi if I needed to get anywhere refreshments available make it lovely
I have been dealing with B M W for over ten years its always great service.
easy quick and slick
Impressed with the organisation of my service
I did not find out that my car would be kept in until i picked it up at 430pm and there was not a car for me to take away.
They completed the service in the time they said i t would take.
According to bmw website service charges the first service which includes engine oil change and micro filter change costs £200. I was for no specific reason £285.
The initial issue was over-ridden by an additional, more complicated one, which resulted in the car being with the dealer for a lot longer.
Nothing was any problem
Friendly, informative and helpful at every stage.
It was everything that I expected.
My car had to go back because there was a fault with it, caused by an error made by one of the mechanics.
The team were very polite and helpful, and the facilities in the waiting are are excellent. There was one thing missed from making this a perfect experience, I'd asked for a quote on a bodywork repair but nobody did this.
Mike has helped me for and beyond what can be expected of a garage
As above answer, good customer service and communication through the whole process
Professional dealership & nice people to deal with.
Great service and explanation over faults.
Service completed on time. Nice place to wait and plenty of refreshments as well.
Bit of a wait before being seen by service advisor both at drop off and pick up
All my expectations were met. staff were helpful and friendly.
No waiting at all. Very pleasant and communicative
Just feedback as above. Minor point. Very pleased with the garage.
Work done on time and car returned in A1 condition
I was looked after by Chris Condliffe who is a credit to Stockport Williams BMW. Chris was very personable & professional, he has very natural manner and made me feel valued as a customer. Chris explained the whole process and kept me fully informed.
Not much to say here, I needed an MOT, it was carried out, job done.
Did exactly as promised
Again andy made my experience bearable
To be kept in contact a whatever stage the service my car was at was a major plus, particularly the video for the safety health check.
Brake fluid change was unexpected and expensive
Jade was very welcoming and courteous. She went out of her way to request the best outcome given the situation.
everybody needs too work to the same standard/ to deliver a great customer experience !
Great communication in the lead up and during the time my car was being worked on.
A little delay when I dropped car off service desks were not fully staffed but overall happy with process
Please see above
My vehicle wasnt properly checked before being handed over.
Excellent service and my car was in showroom condition when I picked it up, thank you.
Regular updates, desire to help, always call back promptly, and resolved issue.
Had to keep coming back as brought car in for one thing but came out with another. Had to have two return visits.
I had a technical issue, unusual but potentially very expensive and unacceptable in a three year old 7 Series. Resolved both promptly and with sympathetic goodwill warranty contribution that I did not have to argue for.
All staff and service excellent however the initial greeting and request to take a seat in the waiting area seemed rather redundant when a service agent was sat at his desk and not with a customer at the time !
Good service .
Everything was fine but the defect was still not fixed when I collected my car
Staff very helpful and friendly. Able to fit me in without a booking and make it look like no trouble.
the service person took time to look into our questions and time spent going over things with us
Courteous, fast and friendly service
part for my vehicle not available, have to come back. difficult arranging time off
Car was washed for us which made a difference. Only had an issue with the tyre pressures which seemed to be all different.
Aftercare and warranty offered. Hassle free.
Very efficient and willing to help.
As above, within a week or so of the car being in for its service my tyre pressure warning had come on- I had specifically asked for my tyres to be checked as the tyre pressure light had come on recently a few times after I had topped them up.
Thought the customer service was excellent. When I enquired further about my car when I returned to pick up my vehicle after the service, the assistant asked the mechanic to come out and explain further. Going the extra mile in customer service.
The problem i had with my car was solved in a timely manner. the only criticism i have about the process was the hire car. I felt i had to pay for the add on insurance as i was liable for the 1st £500.00. if any damage occurred.
BMW were able to book an appointment for my MOT at short notice
Friendly and helpful
Was a little bit confused and probably not explained clearly enough to me when i booked it in what i was entitled to and what it could have cost me re a courtesy car / taxi or Williams picking the car up from my address in Chapel it was a recall
I was very happy to be able to call in the same day to have my headlight bulb changed
I called in to order parts , they were dispatched from main warehouse in Germany and I was contacted by the service man to inform me of their arrival , no chasing by me just genuine friendly service .
For the sales experience, I would've given FIVE stars. But I've been slightly disappointed with the after sales experience, when raising issues about the vehicle.
The physical service of the car was ok. But shouldn't have had to pay for it when I already had a service contract to cover this
Service staff were friendly, helpful and efficient. As prev stated there was a serious problem with my car following the service which required recovery, but this was dealt with very efficiently.
easy to book with the service dept and good service throughout
Excellent all tound
Very well treated.
Carried out the service in detail within my service package. Car was cleaned thoroughly.
I was very satisfied the only slight criticism I would have is it took a long time but thats may be me being harsh as it was close to Christmas and they were probably very busy
Very easy, good customer service
Stockport were helpful, stuck to what they said they were going to do, and there were no hidden surprises
Couldnt fault the service
Thought it was an expensive first service.
Please refer to e-mail sent to email@example.com
Perfect, apart from the inability to get through to service dept. first time. Reception and service dept need an overhaul, it used to be excellent 3 to 4 years ago.
Done on time and well explained what had been done
The service on this occasion was below standard. Please call me if you wish to discuss this further.
Smooth effortless customer service no pushy staff they were courteous helpful and great to deal with
From the moment we entered the showroom we were very well looked after. We were met buy a lovely man called Shahid Shaffi who was excellent explaining everything to us.
Great service from John Bibby
As a returning customer I feel the deal on additional services could have been better i.e. service pack / protect x etc.
James Carr was a pleasure to deal with. He provided us with all the information we required without being pushy, answered all our questions and I would recommend him and your Stockport showroom to anyone looking to buy a BMW.
See comments above. The made it easy and pleasurable to buy from them, which is rare in the industry in my experience
From the initial contact, through the Sales Process and taking delivery it was a well managed and thoughtful process.
Perfect from start to finish
Sales personnel were most helpful, without being over bearing.
Slight hiccup on delivery due to Christmas break.Took two weeks to get the car fro. Stock.
The persons I dealt with were very supportive, relaxed and willing to meet my requests. I was given time to make decisions and lots of information to help choose the right car for me. As an older widowed lady I felt safe and valued
Good sales personnel and regular contact
Because I was very satisfied.
Made easy by staff.
delivered within tight timescales and my availability.