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ABOUT WILLIAMS STOCKPORT.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Stockport BMW 7 Series Launch

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff were extremely approachable and answered all of my questions.

Service

Work done, car valeted and your collection / delivery service is fantastic

Service

Could of done with a courtesy car and phone call from service garage been returned not me ringing 3 times

Service

As above. I shouldn't know your product better than you.

Service

2 weeks before car could be booked in with a courtesy car.Ist service, advised problem resolved, 2 weeks later fault reocurred.2nd service, fault still not rectified3rd service, dash board not installed correctly and damaged

Service

Staff very polite, seating area comfortable and clean. Work completed in quick time

Service

The car on-board service notes have not been updated. And the dash has started to advise another service is due in 3500 miles?

Service

On booking the appointment I was offered a SMALL courtesy car for the day. A small car was not available on the appointed day and after much fussing a taxi was provided to return me home. I arranged with a friend to pick up the car on completion.

Service

See above.

Service

Always helpful courteous and knowledgeable staff . Work done as specified

Service

I would be completely satisfied if the service was better value, ie i think the service is expensive relative to other prices i received.

Service

See above

Service

The work was completed as arranged and at a reasonable cost

Service

I have never experienced any real problems and very much like the 'Collect and Deliver' the vehicle service.

Service

Excellent experience. The layout of the waiting area let me continue to work whilst waiting for my car. Car was returned in pristine condition with a full explanation of the work completed.

Service

Very good, courtesy car was all ready, I was called immediately that my car was ready. It felt like a very personal service.

Service

Everything done according to excellent standards, on time and at a satisfactory cost.

Service

As above

Service

I cannot think of anymore you could have done for us and you did it with a smile

Service

Service completed but took nearly 3hours for break fluid change. Car was valeted but not as thorough as previous occasions.

Service

as above plus still a whirring noise from it seems behind the dashboard

Service

From booking the car in every thing went perfect from a driver dropping me off at my work to the car being delivered back to me in the evening. John Hill kept me informed all day and is a credit to Stockport BMW

Service

A new tyre had been fitted but apparently the Run Flat Indicator had not been reset, so the Tyre Pressure Loss warning came on shortly after leaving and I had to return.

Service

Mark at sales was more than helpfull

Service

Work to my vehicle was carried out with care and efficiency. Updates were given periodically throughout the day, so I was always informed of what was going on.

Service

Ready when said and superb valet

Service

Service department fitted the car in for the next week, very efficient.

Service

Great Service and Communication

Service

Excellent & timely service

Service

Looked after by service staff and given a video of all work completed which was very interesting.

Service

Wasn't happy with the quality of the wash. Apparently its a mechanical wash and did not get my cars' bodywork fully clean.

Service

Happy with the appointment process, vehicle drop off, and the communication throughout. The only thing stopping the score being 5/5 was that the car hadn't been cleaned very well upon pick up.

Service

Yet again very good all round service

Service

Had to wait 2 weeks before a service slot was available

Service

Delivered complete job to the expected time and high quality

Service

its all about the people

Service

There appeared to be a dearth of sales people, to answer questions.

Service

very polite helpful staff

Service

Was looked after from start to finish

Service

As above.

Service

The two faults that I experienced (slight engine misfire & noise from door seals) have been fully rectified with no fuss or inconvenience to myself.

Service

Everything was good, however I booked through the app and didn't get any confirmation at all. I had to call to confirm which made the app booking kind of useless. Will just call in future.

Service

As above

Service

I was asked to bring the car in before 10am (which I did) and was told it would not be ready until 2.30pm. This meant I had 4 and a half hours to kill and I feel this is somewhat excessive for a service.

Service

excellent arrangements re collection of car;problems were solved.

Service

In time and efficient as always

Service

Friendly and helpful staff. Kept well informed throughout .

Service

Everything went smoothly

Service

See above comment

Service

Williams made every effort to get me into a service car whilst I was without. This was challenging as they didn't have any available. However they managed to get me back on the road with rapid turn around.

Service

Attended to my needs and questions with great professionalism

Service

On time to collect, returned on time, work completed without issue, car lovely and clean

Service

Impressed with the service. The car was attended to while I waited and was ready within the prescribed time

Service

Car provided. With no problems.

Service

Ditto above - the staff make it.

Service

The car generally comes back with a problem. This time the heater did not work unless put at 28 degrees C. Prior to that the airconditioning was not operating properly

Service

The staff in service should have informed me what work was being carried out on the showroom, but failed to do so.

Service

As usual no issues

Service

They resolved the issue and fixed an additional fault

Service

All staff are courteous and make you feel at ease, instead of other dealers where you feel harrassed BMW are really nice

Service

All work completed and regularly updated on progress.

Service

fast and on time

Service

Ability to work at centre, whilst waiting for service, with good standard facilities.

Service

I was charged a fair price and well looked after

Service

Very efficent service buy all the colleagues. Very polite

Service

very friendly staff - called to tell me when the vehicle would be ready - no problems albeit when I purchased the car I was given a new BMW umbrella - unfortunately it doesn't work !

Service

Perfect service , waiting facilities. Friendly staff who kept me informed as much as possible .

Service

There is no other answer to give because I have received outstanding service every time I walk through the door, from Reception, the Service Representatives, and the Maintenance Specialists who maintain the vehicles.Perfection is your middle name!

Service

The electronics needed resetting eg. Km to Miles etc.

Service

high quality service as expected but it was unclear that I had to take my car to a different location (bodyshop)than the main dealership.

Service

Good efficient service

Service

I took my car in because I was previously told it needed work doing to it. It turned out the info I was given was incorrect and the car did not need anything doing, so it was a wasted trip.

Service

Friendly/helpful and knowledgeable staff

Service

The booking in process was delayed as too many people were asked to come at the same time. This then meant the service over ran and only once it was 15 mins late was I told the vehicle had unsafe brake discs and needed 2 hours to fix.

Service

Issue with Drive Train not resolved even though advised that it was.

Service

speedy, polite and professional

Service

Staff members are extremely helpful and pleasant makes you're experience a great one

Service

Very good customer serviceGreat facilitiesFriendly staffKept me informedwashed my car tooTwice the price of other independent garages

Service

Looked after well

Service

Nice pleasant staff, who go out of their way to help.

Service

Fast pleasant friendly service

Service

The problem was sorted out and the car ready to be picked up at the designated time.

Service

The reception staff were very helpful, and the service was carried out on time.

Service

Put me in earlier than booked as I arrived early for appointment

Service

The atmosphere at BMW Williams showroom is very professional and friendly.

Sales

It took 2 weeks longer to be delivered than I was told it would take, otherwise great service

Sales

As 1

Sales

Eady and no pressure

Sales

I ordered an M2 last April and had to wait until now before taking delivery. I was kept informed regularly with progress of my order.

Sales

I have been fully informed of the progress of my delivery date since I ordered it in April.On delivery the sales team we fantastic with me .

Sales

Great helpful salesman and excellent environment.

Sales

The cars came as promised

Sales

All questions were answered. All staff helpful and professional.

Sales

The salesman who was dealing with me was friendly, helpful and answer all the queries I had promptly.

Sales

The delivery date was initially expected to be May. It arrive in mid-June. Otherwise I would have said completely satisfied.

Sales

It is down to you salesman Nick as a motability customer he was able to answer and explain everthing we asked and was very helpful in our needs and because he was able to provide us what we needed he gave us excelent advice thankyou Nick x

Sales

From first viewing to purchase in 2 days, with delivery 2 days later, I am made up with the efficiency and service, and the car is a thing of desire that I can't wait to drive each day.

Sales

Excellent.

Sales

Very good service and flexibility for the pick up of the new car

Sales

From the outset of my recent purchase process the approach taken by Nick Harling at Williams Stockport has been professional and attentive.

Sales

Everything went according to plan

Sales

Mr Shaffi was v responsive and made sure he hit the right notes to sell the car. Thank You.

Sales

Good experience from start to finish.

Sales

The salesman Nick Harling is highly efficient with a very pleasant manner and most importantly does everything he says he will on time.

Sales

From the first moment i walked in your stockport show room to driving away my new bmw the service was first class.Shahid was amazing thank you so much for all you hard work.5 stars all the way.

Sales

I was happy with the whole process

Sales

Excellent service throughout. Very helpful and We felt looked after.