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Staff were extremely approachable and answered all of my questions.
Work done, car valeted and your collection / delivery service is fantastic
Could of done with a courtesy car and phone call from service garage been returned not me ringing 3 times
As above. I shouldn't know your product better than you.
2 weeks before car could be booked in with a courtesy car.Ist service, advised problem resolved, 2 weeks later fault reocurred.2nd service, fault still not rectified3rd service, dash board not installed correctly and damaged
Staff very polite, seating area comfortable and clean. Work completed in quick time
The car on-board service notes have not been updated. And the dash has started to advise another service is due in 3500 miles?
On booking the appointment I was offered a SMALL courtesy car for the day. A small car was not available on the appointed day and after much fussing a taxi was provided to return me home. I arranged with a friend to pick up the car on completion.
Always helpful courteous and knowledgeable staff . Work done as specified
I would be completely satisfied if the service was better value, ie i think the service is expensive relative to other prices i received.
The work was completed as arranged and at a reasonable cost
I have never experienced any real problems and very much like the 'Collect and Deliver' the vehicle service.
Excellent experience. The layout of the waiting area let me continue to work whilst waiting for my car. Car was returned in pristine condition with a full explanation of the work completed.
Very good, courtesy car was all ready, I was called immediately that my car was ready. It felt like a very personal service.
Everything done according to excellent standards, on time and at a satisfactory cost.
I cannot think of anymore you could have done for us and you did it with a smile
Service completed but took nearly 3hours for break fluid change. Car was valeted but not as thorough as previous occasions.
as above plus still a whirring noise from it seems behind the dashboard
From booking the car in every thing went perfect from a driver dropping me off at my work to the car being delivered back to me in the evening. John Hill kept me informed all day and is a credit to Stockport BMW
A new tyre had been fitted but apparently the Run Flat Indicator had not been reset, so the Tyre Pressure Loss warning came on shortly after leaving and I had to return.
Mark at sales was more than helpfull
Work to my vehicle was carried out with care and efficiency. Updates were given periodically throughout the day, so I was always informed of what was going on.
Ready when said and superb valet
Service department fitted the car in for the next week, very efficient.
Great Service and Communication
Excellent & timely service
Looked after by service staff and given a video of all work completed which was very interesting.
Wasn't happy with the quality of the wash. Apparently its a mechanical wash and did not get my cars' bodywork fully clean.
Happy with the appointment process, vehicle drop off, and the communication throughout. The only thing stopping the score being 5/5 was that the car hadn't been cleaned very well upon pick up.
Yet again very good all round service
Had to wait 2 weeks before a service slot was available
Delivered complete job to the expected time and high quality
its all about the people
There appeared to be a dearth of sales people, to answer questions.
very polite helpful staff
Was looked after from start to finish
The two faults that I experienced (slight engine misfire & noise from door seals) have been fully rectified with no fuss or inconvenience to myself.
Everything was good, however I booked through the app and didn't get any confirmation at all. I had to call to confirm which made the app booking kind of useless. Will just call in future.
I was asked to bring the car in before 10am (which I did) and was told it would not be ready until 2.30pm. This meant I had 4 and a half hours to kill and I feel this is somewhat excessive for a service.
excellent arrangements re collection of car;problems were solved.
In time and efficient as always
Friendly and helpful staff. Kept well informed throughout .
Everything went smoothly
See above comment
Williams made every effort to get me into a service car whilst I was without. This was challenging as they didn't have any available. However they managed to get me back on the road with rapid turn around.
Attended to my needs and questions with great professionalism
On time to collect, returned on time, work completed without issue, car lovely and clean
Impressed with the service. The car was attended to while I waited and was ready within the prescribed time
Car provided. With no problems.
Ditto above - the staff make it.
The car generally comes back with a problem. This time the heater did not work unless put at 28 degrees C. Prior to that the airconditioning was not operating properly
The staff in service should have informed me what work was being carried out on the showroom, but failed to do so.
As usual no issues
They resolved the issue and fixed an additional fault
All staff are courteous and make you feel at ease, instead of other dealers where you feel harrassed BMW are really nice
All work completed and regularly updated on progress.
fast and on time
Ability to work at centre, whilst waiting for service, with good standard facilities.
I was charged a fair price and well looked after
Very efficent service buy all the colleagues. Very polite
very friendly staff - called to tell me when the vehicle would be ready - no problems albeit when I purchased the car I was given a new BMW umbrella - unfortunately it doesn't work !
Perfect service , waiting facilities. Friendly staff who kept me informed as much as possible .
There is no other answer to give because I have received outstanding service every time I walk through the door, from Reception, the Service Representatives, and the Maintenance Specialists who maintain the vehicles.Perfection is your middle name!
The electronics needed resetting eg. Km to Miles etc.
high quality service as expected but it was unclear that I had to take my car to a different location (bodyshop)than the main dealership.
Good efficient service
I took my car in because I was previously told it needed work doing to it. It turned out the info I was given was incorrect and the car did not need anything doing, so it was a wasted trip.
Friendly/helpful and knowledgeable staff
The booking in process was delayed as too many people were asked to come at the same time. This then meant the service over ran and only once it was 15 mins late was I told the vehicle had unsafe brake discs and needed 2 hours to fix.
Issue with Drive Train not resolved even though advised that it was.
speedy, polite and professional
Staff members are extremely helpful and pleasant makes you're experience a great one
Very good customer serviceGreat facilitiesFriendly staffKept me informedwashed my car tooTwice the price of other independent garages
Looked after well
Nice pleasant staff, who go out of their way to help.
Fast pleasant friendly service
The problem was sorted out and the car ready to be picked up at the designated time.
The reception staff were very helpful, and the service was carried out on time.
Put me in earlier than booked as I arrived early for appointment
The atmosphere at BMW Williams showroom is very professional and friendly.
It took 2 weeks longer to be delivered than I was told it would take, otherwise great service
Eady and no pressure
I ordered an M2 last April and had to wait until now before taking delivery. I was kept informed regularly with progress of my order.
I have been fully informed of the progress of my delivery date since I ordered it in April.On delivery the sales team we fantastic with me .
Great helpful salesman and excellent environment.
The cars came as promised
All questions were answered. All staff helpful and professional.
The salesman who was dealing with me was friendly, helpful and answer all the queries I had promptly.
The delivery date was initially expected to be May. It arrive in mid-June. Otherwise I would have said completely satisfied.
It is down to you salesman Nick as a motability customer he was able to answer and explain everthing we asked and was very helpful in our needs and because he was able to provide us what we needed he gave us excelent advice thankyou Nick x
From first viewing to purchase in 2 days, with delivery 2 days later, I am made up with the efficiency and service, and the car is a thing of desire that I can't wait to drive each day.
Very good service and flexibility for the pick up of the new car
From the outset of my recent purchase process the approach taken by Nick Harling at Williams Stockport has been professional and attentive.
Everything went according to plan
Mr Shaffi was v responsive and made sure he hit the right notes to sell the car. Thank You.
Good experience from start to finish.
The salesman Nick Harling is highly efficient with a very pleasant manner and most importantly does everything he says he will on time.
From the first moment i walked in your stockport show room to driving away my new bmw the service was first class.Shahid was amazing thank you so much for all you hard work.5 stars all the way.
I was happy with the whole process
Excellent service throughout. Very helpful and We felt looked after.