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They never let me down
Warranty repair carried out very quickly, overall experience excellent. Car washed as well before collection. Customer advisor very helpful and efficient
Length of wait for an appt seemed excessive 4 weeks but was efficient once there
Brought in car twice to fix AC, still not working I really have no time to deal with this kind of service
Sarah and Andy were great - the workshop Manager wasn't that nice but the team made up for it
Though I was led to expect that I would be waiting 90 minutes it was about 2 and a half hours
Nothing went wrong! Lifts to station. Something to eat and drink.
ALL Sav nav destinations deleted without my permission. Why no telephone call? I am rather perplexed why this was not backed up as an option to back up exists? May sound trivial but many saved destinations do not have valid postal codes.
I had a bit of a wait however service was very courteous
Very Clear communication and explanation
Very good service experience on time. Excellent, well trained, polite services and technical staff. Good waiting area/sales environment to look at new vehicles and have a refreshment. Car clean on pick up. Completely satisfied with service experience
I just wanted a bulb changing and you were able to fit me in to get the job done
Always kept in the picture for the work being carried out including the timescale; and presented with a very clean car after being serviced.
Don't understand why you need a reason when I have answered that I am completely satisfied
Part replaced quickly, nice area to relax while waiting
The car required a warranty repair, agreed in June and this took- between parts availability and wrong parts being supplied over two months to finally resolve. Not really that good. A more rigorously managed experience would have been better.
As well as the service and MOT my key was repaired and my drivers mat was replaced as part of the warranty which I was grateful for John making the arrangements for it to be ordered and fitted the following day
It's top class service delivering my expectations of BMW.
Problem solved without any fuss
Kept up to date on progress and the work was finished well ahead of schedule
As previous statement
See answer above.
Always courteous, helpful and pleasant to deal with.
Good turn around, with little delay, but at the same time carrying out a detailed service, and a follow-up report afterwards.
Great customer service car was ready when the lady said
Good communication with staff.honest report on my vehicle
Same as above
The staff are very welcoming and the showroom and facilities are first class
Service staff failed to inform that my car was ready for collection
Although my car was repaired, when I collected my car, they had used three litres of my fuel checking the fault. I should not have to pay to have fault diagnosed under warranty. Disappointing to say the least! The fuel was not re-embursed.
Attention to difficulty with car great but the time taken to explain reason for the problem most important
Nice dealership to visitBooked in with no holdups or mistakesCar ready before time it was promisedThe health check recording was brilliantCar washed and vacuumed= excellent
Let down by the attitude of the person who was responsible of my car who failed to give me any feedback for over 2 days when the car was in repair, and when I tried to call this person I was put on hold for over 10 minutes and never managed to reach
They gave my car a clean and hoover as well as the service, which was a very nice touch
Service was top notch, communicated nay problems asap
Great customer service
I don't understand why some user settings (e.g speed warning setting) were adjusted/reset during this last visit.
As above - why a phone call was not made at the time as to almost two hours later to state that as Williams hadn't heard from me the work could not be carried out as the part could not be bought in.
Excellant quality overall service
quality of service. great communication with a smile.
A great team of friendly staff from my initial phone call to the collection of my car.
As above, so easy and convenient
Very good service. All work completed ahead of schedule. Staff helpful and polite
Always feels like get personal service
The car was apparently fixed on a Friday, yet I couldn't get it back till Monday, despite requesting call backs on Saturday to let me pick it up
Am happy with the car and how I was dealt with.
The service team are lovely
I wouldn't like to deal with a different garage after dealing with Mark & Damian. They know me very well and always super easy to deal with, its of no stress to me.
The service of the car was not up to the usual standard
Nothing to fault. Thank you.
Carried out service and recall to replace Air Conditioning Condenser at the same time.
I first booked my service for the 27 July (this was its first service) it was picked up from my home.When the car was returned i had a text message saying they could not do the service because it was to early and BMW would not allow them to do it
Aside from some confusion regarding my mobile number, everything went smoothly.
Works to my time schedules they fit in with me rather than the other way round
Efficient handling of car and personal touch at service desk
Can't find any criticism other than the pricing
I accidentally got the date of my service wrong. I arrived a week early. They serviced the car anyway
The car was ready sooner than anticipated even with wash and valet . All staff very helpful and friendly.
Personable service representative and work and cost fully explained and car returned within schedule.
Overall, on the day they were great. It took a while to arrange a courtesy car and the fault was beginning to make driving the car a bit dangerous.
The overall impression at Williams is one of a very professional and competent dealership but unfortunately, you don't quite deliver the level of service you look like you should. It's a shame really as it is an experience I enjoy when visiting.
dealt with quickly and efficiently. Provided with updates and car was ready when they said it would be. Staff easy to do business with.
Staff were extremely approachable and answered all of my questions.
Work done, car valeted and your collection / delivery service is fantastic
Could of done with a courtesy car and phone call from service garage been returned not me ringing 3 times
Staff very polite, seating area comfortable and clean. Work completed in quick time
Always helpful courteous and knowledgeable staff . Work done as specified
I would be completely satisfied if the service was better value, ie i think the service is expensive relative to other prices i received.
The work was completed as arranged and at a reasonable cost
On booking the appointment I was offered a SMALL courtesy car for the day. A small car was not available on the appointed day and after much fussing a taxi was provided to return me home. I arranged with a friend to pick up the car on completion.
I have never experienced any real problems and very much like the 'Collect and Deliver' the vehicle service.
Excellent experience. The layout of the waiting area let me continue to work whilst waiting for my car. Car was returned in pristine condition with a full explanation of the work completed.
Everything done according to excellent standards, on time and at a satisfactory cost.
Very good, courtesy car was all ready, I was called immediately that my car was ready. It felt like a very personal service.
I cannot think of anymore you could have done for us and you did it with a smile
Service completed but took nearly 3hours for break fluid change. Car was valeted but not as thorough as previous occasions.
as above plus still a whirring noise from it seems behind the dashboard
A new tyre had been fitted but apparently the Run Flat Indicator had not been reset, so the Tyre Pressure Loss warning came on shortly after leaving and I had to return.
From booking the car in every thing went perfect from a driver dropping me off at my work to the car being delivered back to me in the evening. John Hill kept me informed all day and is a credit to Stockport BMW
Mark at sales was more than helpfull
Work to my vehicle was carried out with care and efficiency. Updates were given periodically throughout the day, so I was always informed of what was going on.
Ready when said and superb valet
I was contacted by Jonathan Bibby and given excellent advise and support. The whole process seemed to be seamless
A couple of minor but annoying snags with the car on handover day. Last time was completely satisfied. Snags soon rectified.
James was super friendly but not too much, natural communicator who listened to me. Friendly welcome drinks made a difference to our experience, the showroom re-fit was fantastic the TV screens with my details up, video email update was ace.
Very pleased no issues
My one worry about catching the underside of the vehicle on our drive as with my Audi was vanquished by bringing home an active tourer and testing same.
Excellent facilities and helpful staff
Extremely satisfied ,everything went very smoothly no problems
Its not 5 stars just because weve had Mercedes before now and pick up procedure is a little bit of theatre with the new Car underneath a full cover and a welcome notice on a stand in front of the Car. Which makes it feel a little extra special.
James went out of his way to assist me and was very proactive in all areas
Car was excellent, and was on time.
Please see above
Everything was on time & kept well informed.
Everything was explained to me, all of my questions were answered and I was kept fully informed during the whole process.
Amazing service and got my car within a week or 2
Again 1st class frank explained everything to us and covered the whole aspect of the car and facilities of the garage and after service.
They went the extra mile with the service when buying the vehicle.
Had no problems, kept informed throughout
As above. Nick was very informative and guided me through the process from start to finish.
AS above - disappointment at the latter stage
Great customer service
Easy to deal with. Professional and courteous service. Delivery on time with convenient pick up slot.
I really enjoyed the whole experience from start to finish! Browsing the showroom, the test drive.. All the updates, emails, videos & attention to detail was amazing. It was great being kept up to date every step of the way.
Nick was great. Kept me up to date all the way through delivery, offered me a fair deal up front for the car without having to 'negotiate down' and was very reliable. The car was also delivered 3 or 4 weeks before I expected it.
Excellent sales communication.
When I came to sign the paperwork the receptionist forgot to inform Jon that I had arrived. I was consequently waiting around half an hour till I went to the desk myself to ask how long he would be and she informed me she had forgotten.
Our salesman, Nick, was friendly, helpful, and kept us up to date throughout the order and build process.
Staff very helpful and friendly and don't rush you.
Really friendly, listened to what we wanted and went to great lengths to get it for a price that suited us
Couldnt have been easier
Frank advised on an arrival date and regularly kept me informed. He even stayed late so I could pick it up on the day I requested
Everything went very smoothly and Frank kept it touch with me every step of the way
Good service from salesperson
Great efficient service.
The atmosphere at BMW Williams showroom is very professional and friendly.
It took 2 weeks longer to be delivered than I was told it would take, otherwise great service
Eady and no pressure