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from collection to return of valeted car excellent
staff engage manage and deliver as agreed.
Customer service excellent and they are also very polite, professional and a pleasure to deal with. The customer facilities whilst one waits are very good too i.e. refreshments and a comfortable area to relax and watch one's car being worked on ??
Professionalism, cleanliness, friendly staff.
Staff are always pleasant and helpful.
After service they dont clean car before they did good service now only outside wash
Job done well, feel staff are honest and friendly, dealership is very comfortable place to wait with vehicle.
I am very satisfied with the X1 service, particularly the report by the service engineer which included a video of observations and reservations. Reception were efficient and prompt, providing me with a courtesy car for the service period.
Not very this time , I wasnt advised what had been done to this car , and they had fitted brake pads as well
Sorted service as requested
They are just great in everything
Ditto to the above, It was a breeze to book in and Andy made sure I was happy with the service.
Stuart was very helpful and attentive. Understood my requirements
I knew the car would be well looked after during its run-in service.
Would have been 5 stars save that tyres were not inflated to correct pressures
very welcoming for the staff and good facility to keep working while they do the service.
Friendly, polite and professional
I'm prepared to pay a reasonable fee for a courtesy car but none available.
The car was returned to me on time and no faults.
Great job, you get everything right first time
Although they put it right immediately I pointed it out the after market rear camera was damaged when the car was washed despite me telling them of it possibly not surviving a pressure wash.
Customer service excellent
As above, charged a premium price and found the level of service to be extremely poor
It would've been a lot higher, however I had to wait 40 mins for my taxi which was only to Stockport train station. I got my train into Manchester however I had to run down Oxford Road as I was already late. It would have been quicker for me to walk!
Because it took my wife over a hour and half to book in at 7:30am and they gave her the wrong car to drive away in
The process was efficient and the staff courteous.
Great staff service and car runs beatifully
Work completed as promised,health check provided.Relaxing environment while you wait.Only issue - advised oil level low - on checking seemed fine.Re checked - still fine.
Customer service was pretty good, although when I picked the car up the service light had not been reset. I didn't have time when picking up to wait so had to bring it back a couple of days later. The reset process took an hour?
Great job, only frustrating aspect was how they managed to reset my electric seat memory so that my driving position was no longer stored.
A member of staff offered me a drink whilst I was waiting to be served so that was good. The lady who I handed my car over too was really nice and helpful. I got off to work in time in the courtesy car and allowed me to keep it till the next morning.
Faultless service with friendly staff.
I was able to drop the car the afternoon before the service and was called as soon as the work was completed. Presented to me valeted!
Cannot fault service provided.
Replacement vehicle was ok but waiting to be seen by service personal was to long.
Same as above. I have not picked 'completely satisfied' due to the price of the service.
Expensive servicing, limited coverage for the cost, unwillingness to recognise and solve problems, apparent apathy to customer concerns. My BMW experience has not been a pleasant one for a car which supposedly costs £35000 new.
Fast lane service took almost 3hrs. I asked to check steering. I had to ask for this feedback when collecting. Overall a hassled experience.
Overall a good experience although it did take longer than I was told.
Been using you for 10 years, for to know some staff and generally enjoy the experience. Not always spot on, but never had any real issues thankfully that weren't put right with good grace.
Service was friendly and efficient
Courteous and efficient attention from all that were involved.
I was disappointed no one contacted me to tell me the service was completed and the car was ready to be picked up.
As stated above, I felt that considering that the gearbox was replaced the cover could have extended to wet vac of the seats given the water stain type marks from the coating applied when purchased wearing or absorbing dye?!?!?!?
Internet access wasnt available whilst I was waiting otherwise ok.
I was made welcome and had a quiet well equipped area to work whilst waiting for the service on my vehicle. Andrew Palmer was my service representative, who has assisted me previously, he was very professional and courteous as he always is.
Service went through smoothly
Not only did I get the service I booked in for BMW took the time to replace a fault on the exhaust that had occurred on other vehicles regardless of if it was present or not.
The experience is far removed from what "servicing" used to be. Comfort, good advice.......etcHowever, being able to contact the servive dept. first time is a thing of the past (staff levels?)
No problems at all, kept informed before and after car was dealt with.
Collected and returned car promptly with all work carried out
Not completely satisfied as I was charged for fixing a fault on the windscreen washers that was , I was told had a blocked filter due to using the wrong washer fluid. Having had Mercedes, Audi, BMW I've never had this before.
The problem was fixed,however, I had a phone call, after we had collected our car, in the late afternoon, to say, we had a slow puncture, in the rear tyre.I said I would have to talk to my husband.Since the phone call, my husband has checked our tyre
From start to finish everybody were very helpful
In contrast to a previous visit I find this visit to have restored my confidence in Stockport Williams
Any and all issues regardless big or small dealt with professionally.
please see answer to question 1.
Also kept up to dTe on my vehicle while at Williams Bmw
very welcome, do the job. Get on with the job.
always helpful and professional
Car went in for recall wasn't told exactly what it was in for all I was told you needed all day. Didn't need a replacement car so opted for a taxi one way. wasn't told i had to contribute to fair after £10 pounds, so it cost me £5 on top
BMW service centre was fine except for the drop off service.The Taxi firm used is very unreliable. Each time they a long time to arrive. On this visit they failed to turn up. After an hour of being chased we gave up and i walked.
Very reliable and genuine people
Polite staff. Fully explained what was happening and what time car would be available.
Everything was fine but they need more courtesy cars. I cannot always borrow one while my car is in the garage.
Car was ready on time and well presented
Every point of contact is customer focused,but cannot help thinking that it comes at an extortionate price.
Pleasant reception. Return taxi quickly arranged.
waited to book in with original dealer ( stockport ) due to poor bmw service elsewhere, distance approx. the same,had to revisit due to fault reoccurring, honest explanation from service rep of mistake made of not being fixed correctly first time
friendly staff and very helpful.
Always friendly knowledgable service nothing is too much trouble
Excellent efficient service.
Work carried out as expected and detailed reports supplied
As well as having an agreed service slot which enabled me to wait for my car thereby minimising the time without my car, the waiting facilities with free refreshments, and clean customer toilets, made it an enjoyable experience.
Hassle free collection and return to home
Thorough checks and clear info about this.
the service was explained clearly both what was to happen and the results.refreshments were readily available.
They never let me down
Warranty repair carried out very quickly, overall experience excellent. Car washed as well before collection. Customer advisor very helpful and efficient
Length of wait for an appt seemed excessive 4 weeks but was efficient once there
Sarah and Andy were great - the workshop Manager wasn't that nice but the team made up for it
Though I was led to expect that I would be waiting 90 minutes it was about 2 and a half hours
Nothing went wrong! Lifts to station. Something to eat and drink.
ALL Sav nav destinations deleted without my permission. Why no telephone call? I am rather perplexed why this was not backed up as an option to back up exists? May sound trivial but many saved destinations do not have valid postal codes.
I had a bit of a wait however service was very courteous
Very Clear communication and explanation
Very good service experience on time. Excellent, well trained, polite services and technical staff. Good waiting area/sales environment to look at new vehicles and have a refreshment. Car clean on pick up. Completely satisfied with service experience
I just wanted a bulb changing and you were able to fit me in to get the job done
Always kept in the picture for the work being carried out including the timescale; and presented with a very clean car after being serviced.
Part replaced quickly, nice area to relax while waiting
Don't understand why you need a reason when I have answered that I am completely satisfied
The car required a warranty repair, agreed in June and this took- between parts availability and wrong parts being supplied over two months to finally resolve. Not really that good. A more rigorously managed experience would have been better.
As well as the service and MOT my key was repaired and my drivers mat was replaced as part of the warranty which I was grateful for John making the arrangements for it to be ordered and fitted the following day
It's top class service delivering my expectations of BMW.
Problem solved without any fuss
Kept up to date on progress and the work was finished well ahead of schedule
As previous statement
See answer above.
We visited Jon Bibby on a number of occasions, on every occasion the service was excellent. He made us feel valued and went out of his way to make the transactions as smooth as possible. Also secured good part exchange values on both cars.
For what Jon lacked in height he more than made up for it with his friendliness, enthusiasm and professionalism.
I would just like to say a massive thankyou to Frank , he was very professional throughout the process of me purchasing my car, I had a picture of the car I wanted in my head and he somehow went and got me a car that was actually better than what I t
We had ordered the car in October I received an November service was fast.
The lead time was far longer than we were told. Because of this, we received a phone call telling us that we could no longer have the car at the price we agreed - so we said we wouldn't take it at all. This was a mix up that was eventually sorted out
The salesman went the extra mile in what he did.This made the difference in my wife and myself deciding to purchase a BMW and not a Honda, which was our previous car.
Very satisfied, the chap who took care of us was very kind and we really enjoyed the experience.
Very easy to deal with
Should always come with a full tank of fuel if buying a car costing 40k+. Mine didn't
The sales executive Nick Harling listened to what I wanted, , made further excellent suggestions, explained the full process of purchase etc. Very helpful very approachable and very courteous throughout.
As above. Painless process.
I received excelent service during the purchase & delivery of my new car, all the controls in the car was explained to me, also my fone was linked to the car for me, this was all done before I left the forecourt , 10 out of 10 ?? excelent.
Still cant retrieve my collection of music. Disappointing and lamentable
Excellent explanations for purchase and delivery.
Shahid explained everything and thoroughly went through all the features of the car
Easy to discuss issues and very supportive
The car was ready for collection more than a week after the date I was told it would be. The condition of the car upon collection wasnt the same as what I requested when purchased.
I managed to get the deal I wanted and was assisted without fuss to attain this. The sales team and manager were very helpful and acknowledged that I was an existing customer and just about to purchase my fifth car from that dealership.
Jon was very helpful and made the whole transaction stress free and I left Williams Stockport with a smile on my face.
The BMW centre is well represented with various cars for viewing and also something for children so the adults can concentrate on more serious business
Nick Harling and the team at Williams Stockport were exceptionally professional and couldn't have done anymore to help with the process.
I was contacted by Jonathan Bibby and given excellent advise and support. The whole process seemed to be seamless
A couple of minor but annoying snags with the car on handover day. Last time was completely satisfied. Snags soon rectified.
James was super friendly but not too much, natural communicator who listened to me. Friendly welcome drinks made a difference to our experience, the showroom re-fit was fantastic the TV screens with my details up, video email update was ace.
Very pleased no issues
My one worry about catching the underside of the vehicle on our drive as with my Audi was vanquished by bringing home an active tourer and testing same.
Excellent facilities and helpful staff
Extremely satisfied ,everything went very smoothly no problems
Its not 5 stars just because weve had Mercedes before now and pick up procedure is a little bit of theatre with the new Car underneath a full cover and a welcome notice on a stand in front of the Car. Which makes it feel a little extra special.
James went out of his way to assist me and was very proactive in all areas
Car was excellent, and was on time.
Please see above
Everything was on time & kept well informed.
Amazing service and got my car within a week or 2
Everything was explained to me, all of my questions were answered and I was kept fully informed during the whole process.