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Prompt, courteous and AFAIK completed correctly. Should have bee done or at least notified before sale though.
Excellent products and services
I had a new summer alloys fitted which meant swapping the original tyres and pressure monitoring bits from the old ones. This has been done without scratching the new alloys and the balancing seems right. One dust cap was missing so you lose a point!
Fast efficient service at Service Reception. Quality job done in Workshop.
I've made two very recent visits to my local dealership. The first was for an oil service change. I would have rated this visit in the 'completely satisfied' category but for a couple of minor issues. With the second visit I made everything was fine.
They spotted a nail in the tyre on the mot and replaced it at a reasonable price
1.75 hours waiting for an MOT is excessive.
Happy with service
It took 2 goes to fix the problem
The valeting caused a problem with the rear view camera
I can't fault the service I received at BMW Stockport.
The showroom and waiting area are immaculate and very comfortable.
The staff are very attentive and friendly, the whole experience is of a high standard from start to finish. As I am now on my 3rd BMW, I can only see myself staying with the brand, and this is partly down to the excellent service centre and staff!
Car was reasonably clean but could have been a bit cleaner inside and out.When JLR return my wife's car it is always extremely well presented.....however, it's only a minor niggle and would be a great to have rather than a must have
Recently I brought my Car in for a faulty part change , I was waiting there . I was told it would take approximately 2.5 hours for this . During this time I was sent a Car health test results .Nobody informed me the car ready as it was lunch time .
Great customer service, friendly, quick and efficient.
The service of the car itself was carried out successfully, but williams stockport forgot to reset the service indicator and the service history on the i drive. It took 2 further visits before these were updated.
The staff were very professional
Quite a painless experience
Lovely showroom, lovely staff, especially Andy
Kept up to date all through the service
Looked after me from the moment I arrived
Polite, efficient service. Price reasonable
Was able to wait as it would have been difficult to drop it off as dealer not near town centre
On Arrival parking was impossible, had to leave in a position which was risking damage being caused to the vehicle. Tyre was removed from wheel to rectify the vehicle fault on doing so the wheel was slightly damaged, wheel was perfect, not now !
Excellent Sales Person (Stuart Smith)
Pleasant and professional staff . I only asked one question but never got an answer even though person said they would contact me.Think it would be good to see the person carrying out the service.
Very good service but the car wash was slightly dispapointing as the wheels weren't cleaned properly and the paintwork was still dirty in places. It seemed as if it had been rushed.
There was avoidable delay getting my parts in and my car had to stay put in your workshop for the whole of the Easter weekend simply because the parts were not ordered in time.
Excellent service as always from John Hill and his team. Very professional.
Booking my car in was easy and so too was picking it up later at the designated time. The staff are friendly, courteous, knowledgeable and professional.
No problems with service and little cost as service plan taken out.
Like the atmosphere, facilties and the level of service from your agents
There were a few hiccups pre-delivery, but you dealt with them honestly, professionally and with urgency. You went beyond expectations to put them right.
The staff were very curtiuos and professional.
I wanted to work from the garage but the customer area doesnt really accommodate that. I have had better experiences with other brands
Happy with smoothness of service, not the leased with the quality of the clean inside the car. Was hoping for a full valet
No problems. All on time and treated courteously and efficiently throughout.
There have not been any problems with the car since it was serviced.All my questions and requests were dealt with.
The staff and service are faultless
They have been very helpful whenever we had recalls or service or other issues with the car
Communication is really important to me, the team at BMW keep you updated throughout each part of the process.
Overall satisfied. I was told that a screen washer repair at an excessive cost of £120+ was required, which was not a problem when the car came in, nor the day before when it had passed its MOT. I said 'no' to it. My car now still has this problem.
Very professional service
Customer service brilliant
Car returned earlier than expected which was excellent.
It is very stress free.
Everything was great, just thought the car may have been cleaned.
From the moment my car was booked in to the moment i collected it the staff were infomaive contacting me on a regular basis explaining exactley what was happenning to my Car and what was needed going forward
The service took the full 90 minutes but then I was kept waiting an additional 30 minutes before getting my keys back even though I could see the car was back in the car park
5 1/2 Hours waiting for a 2 Hour service, an apology and a promise from the Manager the next day that he would 'see what I can do for you' still waiting nearly 2 weeks later. Not what we excepted of BMW, very disappointed.
I think the labour costs are too high for the work carried out
Well looked after by the very pleasant and courteous young lady.
I have had no complaints.
Car fixed within a few days. Great communication
No fuss, polite
Courteous and knowledgeable staff
Everything with the service was excellent only small grip was first time in the car was not was understandable because of the weather conditions but even second time the clean interior and exterior was not great.
Service staff were approachable and knowledgeable.
Very quick. Very easy.
Everything was explained clearly and a few extra checks were included in the service which I wasnt aware of which further enhanced my experience. Not a 5 as I didnt get a call letting me know my car was ready.
We like how Andy dealt with us, keeping us informed throughout although it took longer than anticipated for BMW UK to deal with our problem. This is not a reflection of Williams but we just don't feel we can give completely satisfied.
Overall it was a good experience. However, I was disappointed that the car was not cleaned on return. My previous experience at Williams was that I had a valet inside and out but on this occasion the car was left untouched. I would also like to point
Did job quickly
Excellent service, facilities while I waited were great and the work done was super quality.
Excellent staff. Very helpful
Just a good service
I got an emergency and theyre helped me in the same day when realised my situation. Fantastic
Fab as always
Always exceptional service from them
Service was good
They told me i still had a free service on my car which was completed along with a small correction whilst i was on holiday
I have no complaints and were very satisfied
As above. Plus when I brought he car in Andy Palmer kept me fully informed of progress by phone at the times he stated. Very helpful
Very high cost
Williams are very organised .I would have liked a bit more info on the update that Required me to bring the car back to the garage(they seemed a bit vague and unsure of exactly what the update was)
Did exact what they said. The car inside came back cleaner than it was before
Had two new tyres fitted but noticed following day that the valve dust caps had not been replaced. Phoned garage and two new ones were posted out to me.Very minor point but was rectified quickly.
Job well done bit had to bring car back in as replacement tyre not in stock
Salesman and manager understood exactly how to deal with me. EXCEPTIONAL level of performance by employee "Marcel", who went out of his way to explain to my wife and I every detail of the vehicle's capability. He is HUGE company asset.
No complaints at all
Very helpful, quick response, great service
The service was booked and carried out to my satisfaction. I had a good conversation with the salesman who originally sold the car to me as I and my partner usually do when we visit and he always finds time to chat and advise us.
Just to say keep up the good work
Car took an hour longer to complete and kept me waiting
Pleasant and informative service team, excellent garage environment, customer focused.
Really helpful in the service department especially Donna Camilleri. I had a problem with the car under its warranty and they sorted the issue quickly and with no fuss.
Service advisor provided the required detail regarding the vehicle service. Staff were courteous, polite and helpful.
Service done promptly and I was kept informed of findings.
Overall fine. Not sure whether this relates to my MOT that I had at Stockport - the only downside was the member of staff who dealt with me after the MOT was finished. Very poor interaction and service from her. Was not impressed.
They uphold their promises, be they well call you back or the length of time my recent vehicle service would take. In addition, the staff are polite and friendly - the facility has that quite confidence vibe that underlines BMW, too.
From my perspective Williams Stockport always delivers excellent service. Have used other BMW dealerships but they do not match Williams
From my information above I felt that I received a personnel service
Andy the service attendant was very helpful
easy quick and slick
I have been dealing with B M W for over ten years its always great service.
Very helpful offered me a taxi if I needed to get anywhere refreshments available make it lovely
Impressed with the organisation of my service
I did not find out that my car would be kept in until i picked it up at 430pm and there was not a car for me to take away.
According to bmw website service charges the first service which includes engine oil change and micro filter change costs £200. I was for no specific reason £285.
They completed the service in the time they said i t would take.
The initial issue was over-ridden by an additional, more complicated one, which resulted in the car being with the dealer for a lot longer.
Because of the colour I wanted, the car had to be made to my specification, so I had exactly what I wanted. I was kept up to date on the progress of the car by James, also because of problems you had with the internet, we were collected by James
Knowledge of Nick (our salesman) and the attention to detail he showed to ensure the new car was even better than we anticipated
Excellent customer service, as above.
James Carr made experience straightforward and a pleasurable experience
Excellent treatment from James Carr from start to finish
Attention to detail and strong support from Frank Matone. Provides a very enjoyable experience without ever being pushy. I would recommend Frank to anyone who is thinking of buying a car from Williams in Stockport. He is a great ambassador for them.
The service was excellent, efficient and friendly.
Salesman was very helpful and kept me up to date on progress
Excellent customer experience. Salesman knowledgeable in cars available and extremely helpful with advice. Reception staff helpful and friendly. Showroom has very good facilities, clean and comfortable and good supply of drinks & snacks.
Every step in the process was explained , very efficiently
They are a friendly, helpful, knowledgeable team focused on delivering great customer service.
Nick Harling at Williams BMW was fantastic. Did everything possible to make sure everything went smoothly.
The whole process was very efficient
Overall I was very impressed with the sales representative in his mannerism n warm attitude.
Excellent help from the sales team, especially Nigel Kirkham
Fast efficient and very warm and pleasant
James was brilliant.
BMW gave me us a excellent scrapage deal and discount on our new car..full customer service all the way through
Very happy with service Nick provided, very polite and nothing was to much trouble. Excellent service
Easy & efficient
Was constantly kept up to date with the progress of the order and was even pleasantly surprised when it arrived slightly earlier than expected.
Again, everything I need led was provided and and questions I had were answered.
Everything was done to the highest standard and any issues that have since arose have been addressed.
As above .. looked after and it was a very happy experience.
Excellent service every time at stockport
Nothing was too much trouble, James vipond. Was excellent
It has been a smooth process throughout.
Would have been 5 but the wife did not get any flowers when we picked the car up which she did with the last one.Explanation of extras could be better.
Kept informed right the way through the process
Great service from John Bibby
From the moment we entered the showroom we were very well looked after. We were met buy a lovely man called Shahid Shaffi who was excellent explaining everything to us.
Smooth effortless customer service no pushy staff they were courteous helpful and great to deal with
As a returning customer I feel the deal on additional services could have been better i.e. service pack / protect x etc.
James Carr was a pleasure to deal with. He provided us with all the information we required without being pushy, answered all our questions and I would recommend him and your Stockport showroom to anyone looking to buy a BMW.
See comments above. The made it easy and pleasurable to buy from them, which is rare in the industry in my experience