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ABOUT WILLIAMS STOCKPORT.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellant service

Service

Prompt, courteous and AFAIK completed correctly. Should have bee done or at least notified before sale though.

Service

Excellent products and services

Service

I had a new summer alloys fitted which meant swapping the original tyres and pressure monitoring bits from the old ones. This has been done without scratching the new alloys and the balancing seems right. One dust cap was missing so you lose a point!

Service

Fast efficient service at Service Reception. Quality job done in Workshop.

Service

I've made two very recent visits to my local dealership. The first was for an oil service change. I would have rated this visit in the 'completely satisfied' category but for a couple of minor issues. With the second visit I made everything was fine.

Service

They spotted a nail in the tyre on the mot and replaced it at a reasonable price

Service

1.75 hours waiting for an MOT is excessive.

Service

Happy with service

Service

It took 2 goes to fix the problem

Service

The valeting caused a problem with the rear view camera

Service

I can't fault the service I received at BMW Stockport.

Service

The showroom and waiting area are immaculate and very comfortable.

Service

The staff are very attentive and friendly, the whole experience is of a high standard from start to finish. As I am now on my 3rd BMW, I can only see myself staying with the brand, and this is partly down to the excellent service centre and staff!

Service

Car was reasonably clean but could have been a bit cleaner inside and out.When JLR return my wife's car it is always extremely well presented.....however, it's only a minor niggle and would be a great to have rather than a must have

Service

Recently I brought my Car in for a faulty part change , I was waiting there . I was told it would take approximately 2.5 hours for this . During this time I was sent a Car health test results .Nobody informed me the car ready as it was lunch time .

Service

Great customer service, friendly, quick and efficient.

Service

The service of the car itself was carried out successfully, but williams stockport forgot to reset the service indicator and the service history on the i drive. It took 2 further visits before these were updated.

Service

The staff were very professional

Service

Quite a painless experience

Service

Lovely showroom, lovely staff, especially Andy

Service

Kept up to date all through the service

Service

Looked after me from the moment I arrived

Service

Polite, efficient service. Price reasonable

Service

Was able to wait as it would have been difficult to drop it off as dealer not near town centre

Service

On Arrival parking was impossible, had to leave in a position which was risking damage being caused to the vehicle. Tyre was removed from wheel to rectify the vehicle fault on doing so the wheel was slightly damaged, wheel was perfect, not now !

Service

Excellent Sales Person (Stuart Smith)

Service

Pleasant and professional staff . I only asked one question but never got an answer even though person said they would contact me.Think it would be good to see the person carrying out the service.

Service

Very good service but the car wash was slightly dispapointing as the wheels weren't cleaned properly and the paintwork was still dirty in places. It seemed as if it had been rushed.

Service

There was avoidable delay getting my parts in and my car had to stay put in your workshop for the whole of the Easter weekend simply because the parts were not ordered in time.

Service

Excellent service as always from John Hill and his team. Very professional.

Service

Great

Service

Good service

Service

Booking my car in was easy and so too was picking it up later at the designated time. The staff are friendly, courteous, knowledgeable and professional.

Service

No problems with service and little cost as service plan taken out.

Service

Like the atmosphere, facilties and the level of service from your agents

Service

There were a few hiccups pre-delivery, but you dealt with them honestly, professionally and with urgency. You went beyond expectations to put them right.

Service

The staff were very curtiuos and professional.

Service

I wanted to work from the garage but the customer area doesn’t really accommodate that. I have had better experiences with other brands

Service

Happy with smoothness of service, not the leased with the quality of the clean inside the car. Was hoping for a full valet

Service

No problems. All on time and treated courteously and efficiently throughout.

Service

Very efficient

Service

No problems

Service

There have not been any problems with the car since it was serviced.All my questions and requests were dealt with.

Service

The staff and service are faultless

Service

They have been very helpful whenever we had recalls or service or other issues with the car

Service

Communication is really important to me, the team at BMW keep you updated throughout each part of the process.

Service

Overall satisfied. I was told that a screen washer repair at an excessive cost of £120+ was required, which was not a problem when the car came in, nor the day before when it had passed its MOT. I said 'no' to it. My car now still has this problem.

Service

Very professional service

Service

Customer service brilliant

Service

Car returned earlier than expected which was excellent.

Service

It is very stress free.

Service

Everything was great, just thought the car may have been cleaned.

Service

From the moment my car was booked in to the moment i collected it the staff were infomaive contacting me on a regular basis explaining exactley what was happenning to my Car and what was needed going forward

Service

The service took the full 90 minutes but then I was kept waiting an additional 30 minutes before getting my keys back even though I could see the car was back in the car park

Service

5 1/2 Hours waiting for a 2 Hour service, an apology and a promise from the Manager the next day that he would 'see what I can do for you' still waiting nearly 2 weeks later. Not what we excepted of BMW, very disappointed.

Service

I think the labour costs are too high for the work carried out

Service

Well looked after by the very pleasant and courteous young lady.

Service

I have had no complaints.

Service

Car fixed within a few days. Great communication

Service

No fuss, polite

Service

Courteous and knowledgeable staff

Service

Everything with the service was excellent only small grip was first time in the car was not was understandable because of the weather conditions but even second time the clean interior and exterior was not great.

Service

Service staff were approachable and knowledgeable.

Service

Very quick. Very easy.

Service

Everything was explained clearly and a few extra checks were included in the service which I wasn’t aware of which further enhanced my experience. Not a 5 as I didnt get a call letting me know my car was ready.

Service

We like how Andy dealt with us, keeping us informed throughout although it took longer than anticipated for BMW UK to deal with our problem. This is not a reflection of Williams but we just don't feel we can give completely satisfied.

Service

Overall it was a good experience. However, I was disappointed that the car was not cleaned on return. My previous experience at Williams was that I had a valet inside and out but on this occasion the car was left untouched. I would also like to point

Service

Did job quickly

Service

Excellent service, facilities while I waited were great and the work done was super quality.

Service

Excellent staff. Very helpful

Service

Just a good service

Service

I got an emergency and they’re helped me in the same day when realised my situation. Fantastic

Service

Fab as always

Service

Always exceptional service from them

Service

Service was good

Service

They told me i still had a free service on my car which was completed along with a small correction whilst i was on holiday

Service

I have no complaints and were very satisfied

Service

As above. Plus when I brought he car in Andy Palmer kept me fully informed of progress by phone at the times he stated. Very helpful

Service

Very high cost

Service

Williams are very organised .I would have liked a bit more info on the update that Required me to bring the car back to the garage(they seemed a bit vague and unsure of exactly what the update was)

Service

Did exact what they said. The car inside came back cleaner than it was before

Service

Had two new tyres fitted but noticed following day that the valve dust caps had not been replaced. Phoned garage and two new ones were posted out to me.Very minor point but was rectified quickly.

Service

Job well done bit had to bring car back in as replacement tyre not in stock

Service

Salesman and manager understood exactly how to deal with me. EXCEPTIONAL level of performance by employee "Marcel", who went out of his way to explain to my wife and I every detail of the vehicle's capability. He is HUGE company asset.

Service

No complaints at all

Service

Very helpful, quick response, great service

Service

The service was booked and carried out to my satisfaction. I had a good conversation with the salesman who originally sold the car to me as I and my partner usually do when we visit and he always finds time to chat and advise us.

Service

Just to say keep up the good work

Service

Car took an hour longer to complete and kept me waiting

Service

Pleasant and informative service team, excellent garage environment, customer focused.

Service

Really helpful in the service department especially Donna Camilleri. I had a problem with the car under its warranty and they sorted the issue quickly and with no fuss.

Service

Service advisor provided the required detail regarding the vehicle service. Staff were courteous, polite and helpful.

Service

Service done promptly and I was kept informed of findings.

Service

Overall fine. Not sure whether this relates to my MOT that I had at Stockport - the only downside was the member of staff who dealt with me after the MOT was finished. Very poor interaction and service from her. Was not impressed.

Service

They uphold their promises, be they “we’ll call you back” or the length of time my recent vehicle service would take. In addition, the staff are polite and friendly - the facility has that ‘quite confidence’ vibe that underlines BMW, too.

Service

From my perspective Williams Stockport always delivers excellent service. Have used other BMW dealerships but they do not match Williams

Service

From my information above I felt that I received a personnel service

Service

Andy the service attendant was very helpful

Service

easy quick and slick

Service

I have been dealing with B M W for over ten years its always great service.

Service

Very helpful offered me a taxi if I needed to get anywhere refreshments available make it lovely

Service

Impressed with the organisation of my service

Service

I did not find out that my car would be kept in until i picked it up at 430pm and there was not a car for me to take away.

Service

According to bmw website service charges the first service which includes engine oil change and micro filter change costs £200. I was for no specific reason £285.

Service

They completed the service in the time they said i t would take.

Service

The initial issue was over-ridden by an additional, more complicated one, which resulted in the car being with the dealer for a lot longer.

Service

Because of the colour I wanted, the car had to be made to my specification, so I had exactly what I wanted. I was kept up to date on the progress of the car by James, also because of problems you had with the internet, we were collected by James

Sales

Knowledge of Nick (our salesman) and the attention to detail he showed to ensure the new car was even better than we anticipated

Sales

Excellent customer service, as above.

Sales

James Carr made experience straightforward and a pleasurable experience

Sales

Excellent treatment from James Carr from start to finish

Sales

Attention to detail and strong support from Frank Matone. Provides a very enjoyable experience without ever being pushy. I would recommend Frank to anyone who is thinking of buying a car from Williams in Stockport. He is a great ambassador for them.

Sales

The service was excellent, efficient and friendly.

Sales

Salesman was very helpful and kept me up to date on progress

Sales

Excellent customer experience. Salesman knowledgeable in cars available and extremely helpful with advice. Reception staff helpful and friendly. Showroom has very good facilities, clean and comfortable and good supply of drinks & snacks.

Sales

Every step in the process was explained , very efficiently

Sales

They are a friendly, helpful, knowledgeable team focused on delivering great customer service.

Sales

Great experience

Sales

Nick Harling at Williams BMW was fantastic. Did everything possible to make sure everything went smoothly.

Sales

The whole process was very efficient

Sales

Overall I was very impressed with the sales representative in his mannerism n warm attitude.

Sales

Excellent help from the sales team, especially Nigel Kirkham

Sales

Fast efficient and very warm and pleasant

Sales

James was brilliant.

Sales

BMW gave me us a excellent scrapage deal and discount on our new car..full customer service all the way through

Sales

Helpful staff

Sales

Very happy with service Nick provided, very polite and nothing was to much trouble. Excellent service

Sales

Easy & efficient

Sales

Was constantly kept up to date with the progress of the order and was even pleasantly surprised when it arrived slightly earlier than expected.

Sales

Again, everything I need led was provided and and questions I had were answered.

Sales

Everything was done to the highest standard and any issues that have since arose have been addressed.

Sales

As above .. looked after and it was a very happy experience.

Sales

Excellent service every time at stockport

Sales

Nothing was too much trouble, James vipond. Was excellent

Sales

It has been a smooth process throughout.

Sales

Would have been 5 but the wife did not get any flowers when we picked the car up which she did with the last one.Explanation of extras could be better.

Sales

Kept informed right the way through the process

Sales

Great service from John Bibby

Sales

From the moment we entered the showroom we were very well looked after. We were met buy a lovely man called Shahid Shaffi who was excellent explaining everything to us.

Sales

Smooth effortless customer service no pushy staff they were courteous helpful and great to deal with

Sales

As a returning customer I feel the deal on additional services could have been better i.e. service pack / protect x etc.

Sales

James Carr was a pleasure to deal with. He provided us with all the information we required without being pushy, answered all our questions and I would recommend him and your Stockport showroom to anyone looking to buy a BMW.

Sales

See comments above. The made it easy and pleasurable to buy from them, which is rare in the industry in my experience