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ABOUT WILLIAMS STOCKPORT.

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Williams Group Employees Prepare for Charity Run

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They never let me down

Service

Warranty repair carried out very quickly, overall experience excellent. Car washed as well before collection. Customer advisor very helpful and efficient

Service

Length of wait for an appt seemed excessive 4 weeks but was efficient once there

Service

Brought in car twice to fix AC, still not working I really have no time to deal with this kind of service

Service

Sarah and Andy were great - the workshop Manager wasn't that nice but the team made up for it

Service

Though I was led to expect that I would be waiting 90 minutes it was about 2 and a half hours

Service

Nothing went wrong! Lifts to station. Something to eat and drink.

Service

ALL Sav nav destinations deleted without my permission. Why no telephone call? I am rather perplexed why this was not backed up as an option to back up exists? May sound trivial but many saved destinations do not have valid postal codes.

Service

time savings

Service

I had a bit of a wait however service was very courteous

Service

Very Clear communication and explanation

Service

Very good service experience on time. Excellent, well trained, polite services and technical staff. Good waiting area/sales environment to look at new vehicles and have a refreshment. Car clean on pick up. Completely satisfied with service experience

Service

I just wanted a bulb changing and you were able to fit me in to get the job done

Service

Always kept in the picture for the work being carried out including the timescale; and presented with a very clean car after being serviced.

Service

Don't understand why you need a reason when I have answered that I am completely satisfied

Service

Part replaced quickly, nice area to relax while waiting

Service

The car required a warranty repair, agreed in June and this took- between parts availability and wrong parts being supplied over two months to finally resolve. Not really that good. A more rigorously managed experience would have been better.

Service

As well as the service and MOT my key was repaired and my drivers mat was replaced as part of the warranty which I was grateful for John making the arrangements for it to be ordered and fitted the following day

Service

As above.

Service

As above

Service

It's top class service delivering my expectations of BMW.

Service

Problem solved without any fuss

Service

Kept up to date on progress and the work was finished well ahead of schedule

Service

As previous statement

Service

See answer above.

Service

Service excellent

Service

Always courteous, helpful and pleasant to deal with.

Service

Good turn around, with little delay, but at the same time carrying out a detailed service, and a follow-up report afterwards.

Service

Great customer service car was ready when the lady said

Service

Good communication with staff.honest report on my vehicle

Service

Same as above

Service

The staff are very welcoming and the showroom and facilities are first class

Service

Service staff failed to inform that my car was ready for collection

Service

Although my car was repaired, when I collected my car, they had used three litres of my fuel checking the fault. I should not have to pay to have fault diagnosed under warranty. Disappointing to say the least! The fuel was not re-embursed.

Service

No problems

Service

Attention to difficulty with car great but the time taken to explain reason for the problem most important

Service

Nice dealership to visitBooked in with no holdups or mistakesCar ready before time it was promisedThe health check recording was brilliantCar washed and vacuumed= excellent

Service

no poblems

Service

Let down by the attitude of the person who was responsible of my car who failed to give me any feedback for over 2 days when the car was in repair, and when I tried to call this person I was put on hold for over 10 minutes and never managed to reach

Service

They gave my car a clean and hoover as well as the service, which was a very nice touch

Service

Service was top notch, communicated nay problems asap

Service

Great customer service

Service

I don't understand why some user settings (e.g speed warning setting) were adjusted/reset during this last visit.

Service

As above - why a phone call was not made at the time as to almost two hours later to state that as Williams hadn't heard from me the work could not be carried out as the part could not be bought in.

Service

see above

Service

Excellant quality overall service

Service

quality of service. great communication with a smile.

Service

A great team of friendly staff from my initial phone call to the collection of my car.

Service

As above, so easy and convenient

Service

Very good service. All work completed ahead of schedule. Staff helpful and polite

Service

Always feels like get personal service

Service

The car was apparently fixed on a Friday, yet I couldn't get it back till Monday, despite requesting call backs on Saturday to let me pick it up

Service

Am happy with the car and how I was dealt with.

Service

The service team are lovely

Service

I wouldn't like to deal with a different garage after dealing with Mark & Damian. They know me very well and always super easy to deal with, its of no stress to me.

Service

The service of the car was not up to the usual standard

Service

Nothing to fault. Thank you.

Service

Carried out service and recall to replace Air Conditioning Condenser at the same time.

Service

I first booked my service for the 27 July (this was its first service) it was picked up from my home.When the car was returned i had a text message saying they could not do the service because it was to early and BMW would not allow them to do it

Service

Aside from some confusion regarding my mobile number, everything went smoothly.

Service

Works to my time schedules they fit in with me rather than the other way round

Service

Efficient handling of car and personal touch at service desk

Service

Can't find any criticism other than the pricing

Service

I accidentally got the date of my service wrong. I arrived a week early. They serviced the car anyway

Service

The car was ready sooner than anticipated even with wash and valet . All staff very helpful and friendly.

Service

Personable service representative and work and cost fully explained and car returned within schedule.

Service

Overall, on the day they were great. It took a while to arrange a courtesy car and the fault was beginning to make driving the car a bit dangerous.

Service

The overall impression at Williams is one of a very professional and competent dealership but unfortunately, you don't quite deliver the level of service you look like you should. It's a shame really as it is an experience I enjoy when visiting.

Service

dealt with quickly and efficiently. Provided with updates and car was ready when they said it would be. Staff easy to do business with.

Service

Staff were extremely approachable and answered all of my questions.

Service

Work done, car valeted and your collection / delivery service is fantastic

Service

Could of done with a courtesy car and phone call from service garage been returned not me ringing 3 times

Service

Staff very polite, seating area comfortable and clean. Work completed in quick time

Service

See above.

Service

Always helpful courteous and knowledgeable staff . Work done as specified

Service

See above

Service

I would be completely satisfied if the service was better value, ie i think the service is expensive relative to other prices i received.

Service

The work was completed as arranged and at a reasonable cost

Service

On booking the appointment I was offered a SMALL courtesy car for the day. A small car was not available on the appointed day and after much fussing a taxi was provided to return me home. I arranged with a friend to pick up the car on completion.

Service

I have never experienced any real problems and very much like the 'Collect and Deliver' the vehicle service.

Service

Excellent experience. The layout of the waiting area let me continue to work whilst waiting for my car. Car was returned in pristine condition with a full explanation of the work completed.

Service

Everything done according to excellent standards, on time and at a satisfactory cost.

Service

Very good, courtesy car was all ready, I was called immediately that my car was ready. It felt like a very personal service.

Service

I cannot think of anymore you could have done for us and you did it with a smile

Service

Service completed but took nearly 3hours for break fluid change. Car was valeted but not as thorough as previous occasions.

Service

as above plus still a whirring noise from it seems behind the dashboard

Service

As above

Service

A new tyre had been fitted but apparently the Run Flat Indicator had not been reset, so the Tyre Pressure Loss warning came on shortly after leaving and I had to return.

Service

From booking the car in every thing went perfect from a driver dropping me off at my work to the car being delivered back to me in the evening. John Hill kept me informed all day and is a credit to Stockport BMW

Service

Mark at sales was more than helpfull

Service

Work to my vehicle was carried out with care and efficiency. Updates were given periodically throughout the day, so I was always informed of what was going on.

Service

Ready when said and superb valet

Service

I was contacted by Jonathan Bibby and given excellent advise and support. The whole process seemed to be seamless

Sales

A couple of minor but annoying snags with the car on handover day. Last time was completely satisfied. Snags soon rectified.

Sales

James was super friendly but not too much, natural communicator who listened to me. Friendly welcome drinks made a difference to our experience, the showroom re-fit was fantastic the TV screens with my details up, video email update was ace.

Sales

Very pleased no issues

Sales

My one worry about catching the underside of the vehicle on our drive as with my Audi was vanquished by bringing home an active tourer and testing same.

Sales

Excellent facilities and helpful staff

Sales

Extremely satisfied ,everything went very smoothly no problems

Sales

It’s not 5 stars just because we’ve had Mercedes before now and pick up procedure is a little bit of theatre with the new Car underneath a full cover and a welcome notice on a stand in front of the Car. Which makes it feel a little extra special.

Sales

James went out of his way to assist me and was very proactive in all areas

Sales

Car was excellent, and was on time.

Sales

Please see above

Sales

Everything was on time & kept well informed.

Sales

See above

Sales

Everything was explained to me, all of my questions were answered and I was kept fully informed during the whole process.

Sales

Amazing service and got my car within a week or 2

Sales

Again 1st class frank explained everything to us and covered the whole aspect of the car and facilities of the garage and after service.

Sales

They went the extra mile with the service when buying the vehicle.

Sales

Had no problems, kept informed throughout

Sales

As above. Nick was very informative and guided me through the process from start to finish.

Sales

AS above - disappointment at the latter stage

Sales

Great customer service

Sales

Easy to deal with. Professional and courteous service. Delivery on time with convenient pick up slot.

Sales

I really enjoyed the whole experience from start to finish! Browsing the showroom, the test drive.. All the updates, emails, videos & attention to detail was amazing. It was great being kept up to date every step of the way.

Sales

Nick was great. Kept me up to date all the way through delivery, offered me a fair deal up front for the car without having to 'negotiate down' and was very reliable. The car was also delivered 3 or 4 weeks before I expected it.

Sales

Excellent sales communication.

Sales

When I came to sign the paperwork the receptionist forgot to inform Jon that I had arrived. I was consequently waiting around half an hour till I went to the desk myself to ask how long he would be and she informed me she had forgotten.

Sales

Our salesman, Nick, was friendly, helpful, and kept us up to date throughout the order and build process.

Sales

Staff very helpful and friendly and don't rush you.

Sales

Really friendly, listened to what we wanted and went to great lengths to get it for a price that suited us

Sales

Couldnt have been easier

Sales

Frank advised on an arrival date and regularly kept me informed. He even stayed late so I could pick it up on the day I requested

Sales

Everything went very smoothly and Frank kept it touch with me every step of the way

Sales

Good service from salesperson

Sales

Great efficient service.

Sales

The atmosphere at BMW Williams showroom is very professional and friendly.

Sales

It took 2 weeks longer to be delivered than I was told it would take, otherwise great service

Sales

As 1

Sales

Eady and no pressure